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Team Building and Team Training
Chapter 17
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What is Team Building?
Organizational development intervention that focuses on improving the operations of work teams
Variety of perspectives emphasize different goals and approaches
Ongoing process
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What is Team Building?
Organizational Context of Team BuildingBuild relationship between team and organizationOrganization’s culture impacts support for team
building Evaluating Team Building Programs
Organizations overlook importance because: Lack expertise in team building
Do not understand benefits of team building
Team members reluctant to participate
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What is Team Building? Evaluating Team-Building Programs
Successful programs should improve: Communication Satisfaction Cohesion
Success depends on: Support of top management Organizational rewards Time
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What is Team Building? Evaluating Team-Building Programs
Criteria and effectiveness of specific programs Cognitive (knowledge of teamwork)
Goal-setting and role-clarification
Affective (trust and team potency) Team process (coordination and communication)
Goal-setting and role-clarification
Performance Focus on task issues
No one best approach
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Does Your Team Need Team Building?
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Does Your Team Need Team Building?
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Types of Team-Building Programs
Goal Setting
Role DefinitionNegotiation approachGroup process observers
Interpersonal Process SkillsActivities/exercises to practice & analyze skillsProcess consultants
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Types of Team-Building Programs
Cohesion Building Benefits:
Strengthen morale Increase trust and cooperation Develop group identity
Types: Outdoor experience program Charity activities
Problem Solving Problem identification and analysis Diagnostic session Develop action plan
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Team Training Training the Team Together
Develops mental model and transactive memory Creates a supportive team climate for new skills performance
Planning for the Transfer of Training Factors affecting transfer:
Training environment Time lag Cues Supervisor support
Strategies that encourage transfer: Practice and feedback Supervisor support Supportive team climate
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Types of Training
Team Resource Management Training
Classroom training & practice in simulators
Benefits: Reduces errors and accidents Improves teamwork Increases efficiency
Assertiveness training
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Types of Training Cross-Training and Interpositional Training
Pay for skills program
On-the-job training
Leads to shared mental models Coordination Performance
Types: Positional clarification Positional modeling Positional rotation
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Types of Training
Action LearningComponents:
Problem or challenge Learning team Learning coach Insightful questioning and reflective listening Taking action Commitment to learning
Culture of learning
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Activity Continued
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Activity Continued
