AALBORG PILOT - FPA · Milano pilot Milano pilot | Daria Cantù | Politecnico di Milano | | Daria Cantù | Politecnico di Milano | Life 2.0 European Project | Life 2.0 European Project

Milano pilot | Daria Cantù | Politecnico di Milano | Life 2.0 European Project | Final Workshop | 16.10.2013 Milano pilot | Daria Cantù | Politecnico di Milano | Life 2.0 European Project | Final Workshop | 16.10.2013

AALBORG PILOT

Anelia MitsevaAalborg Municipality

Life 2.0 European Project

Final Workshop 16.10.2013

Ældre‐ Handicap forvaltningen


Workshops

From the demo‐room

Aalborg pilot | Anelia Mitseva | Aalborg Municipality | Life 2.0 European Project | Final Workshop | 16.10.2013 Aalborg pilot | Anelia Mitseva | Aalborg Municipality | Life 2.0 European Project | Final Workshop | 16.10.2013


The Pilot’s data

WHO: ‐ 36 elderly users from 61 to 87 y.o. (24 women and 12 men)‐ 30 have used iPad (most, for the first time) especially women are very excited about the devices‐Activity center for seniors from Aalborg municipality‐6 organizations & associations‐10 local companies

WHERE: ‐ Activity center in Frejlev as demo‐room (Living Lab location)‐ Aalborg University – Architecture nd Design department‐ Other

WHEN: January 2012 – October 2013

HOW: ‐ on line assistance (mail, life 2.0 platform)‐ by phone support‐ training hours once per week at the demo‐room ‐ face to face interviews with other stakeholders‐ public presentations



Process and methods


Usability testing in the begining of the design phase

Activity to simulate posting announcements and answering to announcements from others


Weekly training meetings at the demo‐room


Trying out the GUI on ipad

Usability testing on ipad



Many dissemination activities


Platform use and users feedbacksAnnouncement examplesHelp driving trash to recycling centreBook swap and recommendationsHomemade honey saleSmall sewing tasksICT help

Eventsfrom the Activity Centre, Senior Association and local Church

Marketplace offersIT-support, white goods repair, food delivery, hairdressing, cleaning, personal care

- 59 Announcement , 18 events- 102 comments , 71 messages- 26 borrowed iPads, 4 used own iPad


Platform use and users feedbacks

Very good cooperation ‐ AAK and AAU• LIFE 2.0 Services ‐ result of co‐creation with citizens and staff ‐

"The project team at AAU has listened to feedback from citizens and staff"

• Staff have contributed with knowledge about the elderly, ethical and privacy aspects, has created confidence in the system, etc.

Words from the activity center Kastanjegaarden staff• It is local = easier to start and establish group• Coordinator of the activity center = gives greater confidence and

security to the system• Closed system = gives greater confidence and security to the

system• Makes sense for the seniors = Greater motivation to learn how to

use IT and use digital public services• Provides greater confidence to the seniors = "I can also use the

iPad as my children and grandchildren”


[email protected]


MILANO PILOT

Daria CantùPolitecnico di Milano





The Pilot’s data

WHO: ‐ 25 elderly users from 64 to 84 y.o. ‐ 3 3rd sector associations‐ 1 public organization‐ 2 trade association representatives (tot 1320+150 small businesses)‐ local shops‐ Milan municipality

WHERE: ‐ Dergano‐Bovisa public library (Living Lab location)‐ Design department‐ Other

WHEN: January 2012 – October 2013

HOW: ‐ 24 collective meetings with the users‐ on line assistance (mail, life 2.0 platform)‐ by phone support and one to one training‐ 12 face to face interviews with other stakeholders‐ Evaluation workshops with the Municipality and 3rd sector

organizations‐ 5 public presentations


Process and methods

Jan. 2012 Oct. 2013Jun. Sep. 2012 Mar. 2013

3rd sector involvement and use

users training, platform co-design and feedback

small businesses evaluation

Initial training

Initial training

Forming the group and meeting at the library

Usability tests

Co‐design workshop – new functions

Co‐design workshop – new functions

Co‐design workshop ‐ new services

Business model evaluation workshops – 3rd sector and Milano Municipality

Training session

Training sessionFinal evaluation – World cafè


Positive outcomes:‐knowing other people through writing and regular meetings ‐‐> important aggregating function of the training sessions‐Ipad use let the elderly get more confidence with internet and digital services in general‐The service idea is good and could be very interesting for the elderly‐“Abbiamo rotto il tabù del digitale!”‐“Facciamo concorrenza ai giovani!”‐“Partecipando alla sperimentazione di Life 2.0, non abbiamo sprecato il nostro tempo”


Criticalities:‐the platform development was slow ‐‐> users could not experiment all the services‐the elderly are more active than it was assumed ‐‐> services to be adapted to their needs‐the platform should push more the use by using push notification or other solutions Proposals:‐Announcements: social function (as a blog), not mutual help‐no separation between Announcements and Event services‐need for a community manager – community provider‐highlight urgent needs/messages‐Life 2.0 platform as a “club”

[email protected]


JOENSUU PILOT

Saara NewtonKarelia University of Applied Sciences




Elderly users and peer to peer guides at Joen Severi Elderly users at the city library

Elderly users at the city libraryElderly users in Tohmajärvi

Joensuu pilot | Saara Newton | Karelia University of Applied Sciences | Life 2.0 European Project | Final Workshop | 16.10.2013 Joensuu pilot | Saara Newton | Karelia University of Applied Sciences | Life 2.0 European Project | Final Workshop | 16.10.2013


The Pilot’s data

WHO: ‐ 35 elderly users from 64 to 80 y.o., including friends and relative caregivers‐ 4 3rd sector associations, elderly and caregivers union, peer to peer ICT

education association and a village center

‐ 3 public organization, Joensuu regional business development center, city library and elderly care home’s activity center

‐ 12 small businesses, home assistance, renovation, movie theater, conservatorium

WHERE: ‐ North Karelia region as Living Lab location; ‐ Joensuu city as the main area, City library‐ Side locations: Tohmajärvi: Local bank / Eno: Town hall / Viinijärvi: Elementary

School, occasionally else where

‐ Karelia University of Applied Sciences: Centre for Creative Industries / Design section

‐ Elderly homes

WHEN: October 2011 – October 2013



The Pilot’s data

HOW: Elderly users

‐ Individual interviews at elderly homes

‐ 20 guiding sessions: guiding the use of devices and Life 2.0 service, collecting feedback and ideas, peer to peer guides

‐ 2 major co‐design workshops

‐ Guiding via phone, email and one to one during individual interview

‐ Newsletters every half a year

HOW: Other ‐ Businesses: Individual interviews, guiding meetings and evaluation meetings / phone calls / emails

‐ 3rd sector: Individual Interviews at the beginning and during the pilot

‐ Other: One or multiple Interviews during the pilot – asking the interest to act as Community provider or Service broker

‐ 2 open seminars and co‐design workshops

‐ 7 public presentations



The Pilot’s data

http://www.pkky.fi/Resource.phx/pkky/hallinto/english.htx

Joensuu pilot | Saara Newton | Karelia University of Applied Sciences | Life 2.0 European Project | Final Workshop | 16.10.2013 Joensuu pilot | Saara Newton | Karelia University of Applied Sciences | Life 2.0 European Project | Final Workshop | 16.10.2013 Joensuu pilot | Saara Newton | Karelia University of Applied Sciences | Life 2.0 European Project | Final Workshop | 16.10.2013 Joensuu pilot | Saara Newton | Karelia University of Applied Sciences | Life 2.0 European Project | Final Workshop | 16.10.2013


Process and methods

Recruiting elderly through Elderly union

Presenting the project and giving prochure and interest form to fill in

Starting interviews,

First user test with few elderly

Individual Interviews

Group testing

Monthly guiding sessions start

Guiding to use the devices and Life2.0, collecting feedback

Co‐design workshops with elderly and businesses

Setting up Living Lab locations

Meetings in demo room‐ Signing in participants

Attracting businesses starts

Public presentations and individual interviews

Meeting other stakeholders

Interviews about interest towards running Life 2.0 in future

Final evaluation and data collection

Interviews, questionnaires, emails, phone calls.

Feedback gathering for evaluation

October 2011

February2012

March‐May2012

September 2012 >

October2012 >

November2012 >

September –October 2013


Pilot diary for the elderly users


Individual guiding with elderly


Peer to peer guiding at Joen Severi


Co‐design workshop at Edlerly union weekly club gathering


Co‐design exampleNewsletter example


Presentation and testing Life2.0 workshop with businesses


Guiding sessions in Tohmajärvi at local bank’s club roomPresentation, testing service and collecting feedback at public event



Experience from the Elderly:

The Life 2.0 platform is considered to be very useful and necessary:‐ when it would be fully running in local region‐ to see events and services from one channel‐ to arrange mutual help and offering information as volunteers

The interface and the design has become enough simple and easy to use.

Group guiding sessions were initial to gain trust and confidence to use the platform, also making new fiends

Technical problems in the developing platform did affect on the use experience of the elderly, they felt like it was only testing, and did not have the change for full use.



Over all experience from the Region representatives:

The economy is tight and there will be resources only for the basic care for elderly in the future.

> Life 2.0 as one solution to offer help and activities for elderly > Possibility for collaboration between public sector, businesses and third sector to offer services and help.

> One channel for relatives to find help for their own parents/grand parents

The platform needs to be running at least in North Karelia region including many smaller cities and villages, rather spreading to other regions in Finland as well.

> Elderly travel and communicate with people and attend to activities across the region

> Summer cottages are around Finland and elderly would like to get help and find activities and services in the cottage area.


[email protected]


BARCELONA PILOT

Valeria Righi



Milano pilot | Daria Cantù | Politecnico di Milano | Life 2.0 European Project | Final Workshop | 16.10.2013 Milano pilot | Daria Cantù | Politecnico di Milano | Life 2.0 European Project | Final Workshop | 16.10.2013 Barcelona pilot | Valeria Righi | Life 2.0 European Project | Final Workshop | 16.10.2013 Barcelona pilot | Valeria Righi | Life 2.0 European Project | Final Workshop | 16.10.2013

Sant Martí DistrictExtension 9 Km2Inhabitants 231,584

La Verneda neighbourhood

Barcelona pilot | Valeria Righi | Life 2.0 European Project | Final Workshop | 16.10.2013 Barcelona pilot | Valeria Righi | Life 2.0 European Project | Final Workshop | 16.10.2013


The Pilot’s data



Process and methods

Starting ethnographical studyon older people’s daily use of technology

Weekly guiding sessions with core group of older users start

Start involvement of local associations

Co‐design activities on the GUI start

Start involvementof businesses

Closing meeting with older users and final evaluation with stakeholder

December2010 >

December 2011

February2012

May2012

January2013

October 2013

A MATTER OF BEING IN CLOSE CONTACT WITH OLDER USERS AND ENGAGE THEM IN ALL PROJECT PHASES, OVER LONG‐TIME

Focus ondesign concepts

Focus on the GUI

Focus on improvements and new functionalities

April 2011


Starting by knowing our users and their ICT use over time – weekly meetings


Co‐design – envisaging future scenarios of use


Co‐design – participants’ suggestions for improvement


Formal training aa


… and a lot of mutual training


Involving users not particularly interested in ICT


The best dissemination is done, and led, by the users themselves


Building sense of community through get‐togethers, celebrations and delicious

homemade food


Platform use and users feedback

Experience from older users:practical use is still lacking but some good results are alreadyvisible

• Being part of something: “ to makes the platform a success we all have to commit ourselves! ”

• Socialization: “We created a very good group of friends ”• Spontaneous initiatives: volunteer Catalan group in

exchange for a coffee, Facebook tips in exchange for outdoor walks

Experience from stakeholdersPossible future scenarios:

• Joint‐collaboration between local groups to manage the platform

• Proposal to add local newsBarcelona pilot | Valeria Righi | Life 2.0 European Project | Final Workshop | 16.10.2013 Barcelona pilot | Valeria Righi | Life 2.0 European Project | Final Workshop | 16.10.2013

Platform use and users’ feedback

Direct (long‐term) involvement of users contributed to overcoming preconceptions and propose more inclusive solutions

•Stigmatization of ageing and self‐image• Who needs assistance? Man, 76 y.o. “This is not for us! This is for

very old people.”• Another use of the platform adapted to their wide range of

interests: share of knowledge (IT, languages, etc…)

•Reflect on language and risk of marginalizing• Elderly, older, ageing…?• A platform for older people? Woman, 73 y.o. “Why you say that

this is for older people. Didn’t younger people need help too? Didn’t you asked for our help when you wanted to plan your trip in Menorca?”


[email protected]

Documents

AALBORG PILOT - FPA · Milano pilot Milano pilot | Daria Cantù | Politecnico di Milano | | Daria Cantù | Politecnico di Milano | Life 2.0 European Project | Life 2.0 European Project