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Avinash Kumar Mishra
C-116 Hariher Nager Luck now Mobile N0-:+918948165601-7270052938
E-Mail: [email protected] [email protected]
Date of Birth-14-09-1984 Passport No-L8482921
Seeking a position within IT Sector where extensive experience can be further developed and fully u utilizes my current experience of 8.7 Years.
SYNOPSYS
A result oriented professional with in more than Eight years six month’ experience in Desktop Support , Server support and Network support
Currently Working With Aegis LTD. An Essar Enterprise as a Sr.IT Executive Valued contributor who performs confidently and effectively under pressure and thrives
on challenge Customer-focused performer who is committed to quality in every task-from personal
interaction with co-workers and user to high level of service provided to company users /customer
Ability to function as a team player and alternatively work independently to achieve objectives
Deft at maintaining quality standard of functionality Exceptional communication collaboration & team building skills with proficiency at
grasping new technical concept quickly and utilize the same in a productive manner
CERTIFICATION1. Two years Diploma in Computer Hardware & Network Technician from Inset Institute of Engineering Technology Noida2. Microsoft Certified Professional. (MCP)3. Cisco Certified Network Associate. (CCNA)4. Cisco Routing Implementation (CCNP)
CAREER HIGHLIGHTS
1. Reliance Retail Ltd. One year working as IT Engineer 25th May’ 2007, to 30th Nov2007 Lucknow After that 05th Dec 2007 to 31th May 2008 Amritsar. Till on the Behalf of the PCS Technology LTD.
2. Indian Air Lines Amritsar Six month working as System and Network Administrator 05th
Jun’2008 to 30th November 2008 till on the Behalf of the PCS Tech LTD
3. Working with TATA Consultancy Services Ltd as a Cisco Support Engineer from 22th Dec2008 to 03rd July 2009 till on the behalf of the Spectrum Info solution Pvt Info Ltd.
4. Currently Working Aegis LTD an Essar Enterprise Luck now As a Sr-IT Executive from 23th Nov 2009 continue
Functional
Primarily involved in the administration and support of an infrastructure. It will involve end to end installation, configuration setup and maintenance of the whole IT infrastructure
Creating, configuring and troubleshooting Group Policy as per location requirements. Creating Special service account and providing limited delegation as required. Configuring and monitoring Backup on Domain Controllers. Part of the IT team and takes care of Network services clouding server operations user
Administration Network Troubleshooting and providing computer software and hard-ware support to end user
Debugging/Troubleshooting the application Managing the smooth implantation and testing of the application at client location Act as customer interface for all technical issues and question Handle information and status requests related to os loads Supports patch management process for windows2000/2003server Preparation of install documentation and test procedures Research, diagnose and resolve technical issue surrounding LAN, Microsoft Office, e-
Mail, Internet connection and hardware peripherals. Determine whether problems were due to connectivity or if they were higher layer
problems Provide technical telephone support to correct software Attending to the network faults, analyzing the faults through root-cause analysis and
suggesting technical solution for overcoming the same. Manage Symantec End Point Protection Server And WSUS Server Check the Status of PRI&SEC Lease Line Avaya Gateway PRI Lines Configure Outlook Express and Microsoft outlook Responsible for the maintenance of LAN/WAN environment including domain
controllers Regular Server Maintenance Activities, for running the system, Space management,
queuing problems etc on FTP Server. Evaluate new hardware and software technology and assess applicability to the
communications requirements of the corporation System State Data Backup (clients, servers and active directory) Manage the Cisco switches (L3, L2, 3750, 2960). Manage the Cisco and Router [Cisco 3800,3900 series, ] Maintaining IT asset details and reports. Provide support of AEGIS BPO Running 24*7*365. And maintaining maximum uptime .Coordinating with respective clients.
SKILL SETTechnical Managed installation, configuration and administration of Cisco equipment in IT archi-
tecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
Provided Tier1 technical support; assisted users facing network problems. Performed ad-vanced troubleshooting, diagnostics and provided tier/level-1 solutions to network fail-ures.
Worked in coordination with team members to decrease key IT problems and complete assigned projects.
Windows Server Administration (Windows 2003 & 2008) Applications: MS Exchange 2013,2010 Enterprise infrastructure software, Enterprise
Server, Symantec Antivirus Managing and Maintaining the Servers, PC’s, Routers and Switches.
Configuring, Managing and Maintaining Networking Equipment’s. Network processing, centralized and distributive network connection Installing, configuring and administering network technologies PC Installation, Configuration &Maintenance Served as Role Desktop Analyst providing technical support for 2400 user Responsible for loading new software and system on existing equipment Responsible for research, acquisition and configuration of all new network and server
hardware system Wrote and distributed procedures for end-user and technicians for upgrading and imple-
menting system/software roll-outs Respond to evaluated and priorities incoming phone and email request for technical assis-
tance from users from users experiencing problems with hardware, software, networking and other computer related, web, and telecom technologies
Reduced system set up time by over 50% by writing and updating system documentation pertaining to configuration and set up procedures for installing and configuring complete system by new members.
Active Directory users and groups management. Monitoring VAM server
KEY PROJECT HANDLE1- At Present in Aegis BPO Limited (An ESSAR Enterprise) As a Sr.IT Executive 23-
Nov-2009 continue2- Worked with TATA Consultancy Services (TCS) Lucknow as a Cisco support engineer3- Worked with Reliance Industries Limited as a IT Engineer4- Worked with Indian Air Lines Amritsar (Punjab) as a IT engineer
ACADEMICSHigh School from UP BoardIntermediate From UP BoardB.A from Lucknow University -
PERSONAL DETAILS
Father Name: Sri Uma Nath MishraPermanent Address: C-116 Hariher Nagar Luck nowMarital Status- Married Location Preference: Gurgav, Pune, Delhi
