© 2014 BitTitan Inc. All Rights Reserved.

The Client

Mural delivers end-to-end solutions that

enable technology and service providers to

help small and medium businesses max-

imize the value of their cloud IT services.

Through MaaXcloud, Mural is able to assist

a business in finding, onboarding and

supporting the right cloud solution, and to

continue providing additional support after

implementation. Mural has assisted busi-

ness customers of leading ISVs, hosting

providers and telecom operators in a wide

variety of successful migrations to cloud IT.

The Challenge

Because the majority of Mural’s partners

don’t have the expertise to move their

business customers to cloud IT, Mural’s

services are highly valued as an added

component in a partner’s product cata-

logue. Additionally, because small to mid-

sized businesses are not typically savvy

in the many technical details involved in

moving to cloud IT, Mural’s MaaXcloud

needs to be highly intuitive, non-technical,

and cost-effective, while helping a business

customer avoid disruption and maximize

their use of cloud IT.

For some time, Mural has used Outlook’s

built-in PST export functionality as their

primary means for handling mailbox migra-

tion to Office 365. However, having found it

to be a cumbersome and arduous process

for the scale of migrations they were rou-

tinely performing, Mural determined that

PST export was simply not a sustainable

long-term solution.

And because a manual migration would

ultimately be too labor-intensive and come

with too much risk, Mural needed a single,

all–encompassing migration solution

that would:

OrganizationMural

LocationPortland, Oregon

EmployeesApprox. 75

IndustryCloud IT

SourceVarious

Destination Hosted Exchange and Office 365

Mural and BitTitan Provide Integrated Solution for Premier Onboarding of Office 365.

Case Study: Mural

Overview

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“BitTitan has taken all the hard work and made it into a one-stop shop for email migrations. The MigrationWiz interface is very straightforward, and makes everything very easy to find for first-time users.”

Steve Zimba, Mural CEO

© 2014 BitTitan Inc. All Rights Reserved.

• Quickly migrate data, error-free, on a consistent basis

• Be easy to configure in a reasonable amount of time

• Have a simple, non-technical UI that an activation agent can

quickly learn

• Be cost-effective to ensure profitability

• Address a diverse variety of messaging solutions

In parallel to Mural’s growing needs for better Office 365 migra-

tion tools, BitTitan also recognized that technology alone was not

enough to fully address all the challenges in moving a business

customer to Office 365. With planning, change management,

end-user setup, training, and usage adoption being critical com-

ponents of a successful migration, BitTitan identified the need for

a qualified partner to deliver this full migration experience using

MigrationWiz as a core tool.

The Solution

After testing several products that were either too cumbersome

to configure, had an overly technical interface, or simply were not

cost-effective for the scale of projects they needed to conduct,

Mural decided to partner with BitTitan’s MigrationWiz.

MigrationWiz features an intuitive user interface, cost-effective price

point, and easy configuration. With a straightforward setup process

and lack of software to install on local machines, Mural determined

MigrationWiz is the premier cloud-based email migration solution.

Going beyond the mailbox messages themselves, MigrationWiz

can seamlessly move any attached documents or files, public

folders, archives, and PSTs from source to destination servers, all

from a single web portal. MigrationWiz is also capable of handling

complicated scenarios, including destination servers that use

multiple email platforms, and hosted exchange providers that do

not allow access to other mailboxes. As Mural began using Migra-

tionWiz, they immediately discovered its ability to scale to large,

complicated projects without any plugins or software to install.

Pairing MigrationWiz and MaaXcloud has created a strong focus

on execution, simplicity, and customer satisfaction. Mural has pro-

ductized an onboarding service with repeatable scope, a defined

price, and predictable outcomes and quality. MaaXcloud increases

activation, reduces churn, lowers ongoing support costs, grows

revenue, and produces highly satisfied customers, and has com-

bined with MigrationWiz as a single-source solution to make the

end-to-end Office 365 onboarding process fast, easy to understand,

and cost-effective.

“MigrationWiz has greatly enhanced the MaaXcloud onboarding

solution for Office365,” said Jose Maytorena, Mural’s director of

product management. “As an example, we were working with a

company whose hosted exchange provider did not allow granting

access to other mailboxes. We were essentially left with having

to manually gather eighty passwords for over eighty people. With

MigrationWiz, we are able to send out password request emails

and let the users type in their own credentials, saving us time and

making the entire process much easier to complete.”

And the benefits have been felt on both sides of the partnership.

“Working with Mural greatly simplifies the go-to-market process

with our telecom channel,” said Nick Jordan, BitTitan’s Business

Development Manager. “MaaXcloud provides the people and

processes integrated with MigrationWiz to deliver the full end-to-

end onboarding solution, including project management, end-user

setup, data migration, and training. Our solutions combined with

Mural’s services allow telecoms to go to market with proven cus-

tomer onboarding processes significantly quicker and with better

customer outcomes than building out a team internally.”

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© 2014 BitTitan Inc. All Rights Reserved.

The Outcome

Since implementation, Mural has noticed a correlation with

MigrationWiz: The more they offer it to their customers, the more

accounts they’re able to support. “BitTitan has taken all the hard

work and made it into a one-stop shop for email migrations,” said

Steve Zimba, CEO of Mural. “The MigrationWiz interface is very

straightforward, and makes everything very easy to find for first-

time users.”

Additionally, Zimba noted that Mural has now been able to acquire

new customers faster than ever before – a true testament to the

flexibility and labor cost reduction provided by MigrationWiz.

“BitTitan and MigrationWiz have enabled Mural to handle more

projects,” said Zimba. “I believe we would not be able to handle the

large volume of deals we’re receiving without MigrationWiz.”

Together, MaaXcloud and BitTitan provide a comprehensive solu-

tion, accelerating a business customer’s path to Office 365.

Going forward, Mural will expand its use of MigrationWiz in con-

junction with its future business plans. Their productized service

offering, MaaXcloud, gives customers a complete packaged offer-

ing for assisted selling, onboarding and management support for

cloud services. MaaXcloud now includes MigrationWiz with every

Office 365 onboarding project, bringing its customers the most

value at the most cost-effective price point.

“We want to provide customers with a full Office 365 offering,” said

Zimba. “We’re looking to expand the use of MigrationWiz now with

all Office 365 customers, and we plan to do the same as we bring

on more.”

About MigrationWiz

MigrationWiz provides mailbox migration services through a fully

automated, cloud-based solution that can be accessed at any

time, from anywhere, to conduct a seamless mailbox migration on

demand. Without the inconvenience of additional hardware or soft-

ware to install, this patent pending technology has met the needs of

global Fortune 500 organizations, governments, healthcare provid-

ers and individuals in over 102 countries. This software as a service

(SaaS) solution allows the customer to sign-up, configure and

initiate a migration in a matter of minutes with no prior experience.

About BitTitan

BitTitan is the IT change automation expert that delivers end-to-

end solutions for migration and onboarding challenges. Unlike

competitive solutions, BitTitan removes barriers to change, includ-

ing complexity, risk, cost and time constraints. With IT change

automation, users can be current, have a choice, maintain control

and eliminate chaos. Its globally recognized products, Migra-

tionWiz™, UserActivation™ and DataEncryption™, deliver tailored

solutions for today’s challenges, such as Office 365 onboarding

and email migration. The credible, safe and trusted choice for both

direct and partner channels, BitTitan has migrated more than 1

million mailboxes to the cloud in more than 90 countries. For more

information, visit www.BitTitan.com.