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Crisis Management Cards

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Page 1: Crisis Management Cards

Very Important:If contacted by the media, say ONLY the following:

“We are working to control the situation. Our company spokesperson is on the way. We expect that _________(name) will be at ___________(location away from the incident scene) about _____ (time) to provide you with information on the incident. Our Incident Commander will let you know if there are any changes to this schedule.”

Very Important:If contacted by the media, say ONLY the following:

“We are working to control the situation. Our company spokesperson is on the way. We expect that _________(name) will be at ___________(location away from the incident scene) about _____ (time) to provide you with information on the incident. Our Incident Commander will let you know if there are any changes to this schedule.”

Very Important:If contacted by the media, say ONLY the following:

“We are working to control the situation. Our company spokesperson is on the way. We expect that _________(name) will be at ___________(location away from the incident scene) about _____ (time) to provide you with information on the incident. Our Incident Commander will let you know if there are any changes to this schedule.”

Page 2: Crisis Management Cards

OPERATION MANAGER: Ensure that site is safe and scene is secured. Set-up Crisis Command Center. Take pictures. SUPERVISOR: Assess Site. Implement Crisis Plan. Assign tasks to employees and continue to assess site/situation.LOADER OPERATORS: Control Entrance and Exit points.FIRST RESPONDERS: Emergency Care and Scene Safety. SCALEHOUSE PERSONNEL: Call 911, Safety Manager, Business Unit Manager, and Human Resources Coordinator. PLANT OPERATORS: Enact Emergency Shut Down of Plant and On-site roads, Secure Equipment, Provide Traffic Control. LABORERS: Assist Supervisor at the scene.MAINTENANCE PERSONNEL: Provide and remove equipment as directed by the Supervisor.

OPERATION MANAGER: Ensure that site is safe and scene is secured. Set-up Crisis Command Center. Take pictures. SUPERVISOR: Assess Site. Implement Crisis Plan. Assign tasks to employees and continue to assess site/situation.LOADER OPERATORS: Control Entrance and Exit points.FIRST RESPONDERS: Emergency Care and Scene Safety. SCALEHOUSE PERSONNEL: Call 911, Safety Manager, Business Unit Manager, and Human Resources Coordinator. PLANT OPERATORS: Enact Emergency Shut Down of Plant and On-site roads, Secure Equipment, Provide Traffic Control. LABORERS: Assist Supervisor at the scene.MAINTENANCE PERSONNEL: Provide and remove equipment as directed by the Supervisor.

OPERATION MANAGER: Ensure that site is safe and scene is secured. Set-up Crisis Command Center. Take pictures. SUPERVISOR: Assess Site. Implement Crisis Plan. Assign tasks to employees and continue to assess site/situation.LOADER OPERATORS: Control Entrance and Exit points.FIRST RESPONDERS: Emergency Care and Scene Safety. SCALEHOUSE PERSONNEL: Call 911, Safety Manager, Business Unit Manager, and Human Resources Coordinator. PLANT OPERATORS: Enact Emergency Shut Down of Plant and On-site roads, Secure Equipment, Provide Traffic Control. LABORERS: Assist Supervisor at the scene.MAINTENANCE PERSONNEL: Provide and remove equipment as directed by the Supervisor.

Page 3: Crisis Management Cards

A Checklist For Handling An MSHA Inspection:Opening Conference:

Ask what is the purpose for the inspection or visit? Establish a relationship with the inspector that is

cooperative. Establish who will accompany the inspector such as site safety rep, employee, or miner’s rep, etc. Establish the intended route for the visit or inspection. Ask the inspector to inform you of any potential

violation(s) at the time they are observed.

A Checklist For Handling An MSHA Inspection:Opening Conference:

Ask what is the purpose for the inspection or visit? Establish a relationship with the inspector that is

cooperative. Establish who will accompany the inspector such as site safety rep, employee, or miner’s rep, etc. Establish the intended route for the visit or inspection. Ask the inspector to inform you of any potential

violation(s) at the time they are observed.

A Checklist For Handling An MSHA Inspection:Opening Conference:

Ask what is the purpose for the inspection or visit? Establish a relationship with the inspector that is

cooperative. Establish who will accompany the inspector such as site safety rep, employee, or miner’s rep, etc. Establish the intended route for the visit or inspection. Ask the inspector to inform you of any potential

violation(s) at the time they are observed.

Page 4: Crisis Management Cards

A Checklist For Handling An MSHA Inspection:Records:

Ask the inspector to provide a written list of requested records.

Provide the list to the Safety Manager for review. Have the following records available: Quarterly reports 7000-2

Accident, Injury & Illness 7000-1, Cert. Of Training 5000-23. Part 46 Training lesson Plan updated annually.

Inform the inspector that any request for records not required by the MSHA Act will be reviewed by Safety Manager.

A Checklist For Handling An MSHA Inspection:Records:

Ask the inspector to provide a written list of requested records.

Provide the list to the Safety Manager for review. Have the following records available: Quarterly reports 7000-2

Accident, Injury & Illness 7000-1, Cert. Of Training 5000-23. Part 46 Training lesson Plan updated annually.

Inform the inspector that any request for records not required by the MSHA Act will be reviewed by Safety Manager.

A Checklist For Handling An MSHA Inspection:Records:

Ask the inspector to provide a written list of requested records.

Provide the list to the Safety Manager for review. Have the following records available: Quarterly reports

7000-2 Accident, Injury & Illness 7000-1, Cert. Of Training 5000-23. Part 46 Training lesson Plan updated annually.

Inform the inspector that any request for records not required by the MSHA Act will be reviewed by Safety Manager.

Page 5: Crisis Management Cards

A Checklist For Handling An MSHA Inspection:Participating in the Inspection

Accompany the inspector at all times. Take photographs/samples of the same items the

inspector does. Take notes of all conditions noted by the inspector. Discuss immediately with the inspector the reasons for

and/or hazards caused by any alleged violation the inspector notes.

Arrange abatement and/or protective measures as soon as possible.

A Checklist For Handling An MSHA Inspection:Participating in the Inspection

Accompany the inspector at all times. Take photographs/samples of the same items the

inspector does. Take notes of all conditions noted by the inspector. Discuss immediately with the inspector the reasons for

and/or hazards caused by any alleged violation the inspector notes.

Arrange abatement and/or protective measures as soon as possible.

A Checklist For Handling An MSHA Inspection:Participating in the Inspection

Accompany the inspector at all times. Take photographs/samples of the same items the

inspector does. Take notes of all conditions noted by the inspector. Discuss immediately with the inspector the reasons for

and/or hazards caused by any alleged violation the inspector notes.

Arrange abatement and/or protective measures as soon as possible.

Page 6: Crisis Management Cards

A Checklist For Handling An MSHA Inspection:Participating in the Inspection

Discuss abatement time extensions, if needed Do not make admissions against interest. Give inspector only facts, not guesses. Take notes of all available evidence regarding

any alleged violation. Preserve physical evidence, if possible.

A Checklist For Handling An MSHA Inspection:Participating in the Inspection

Discuss abatement time extensions, if needed Do not make admissions against interest. Give inspector only facts, not guesses. Take notes of all available evidence regarding

any alleged violation. Preserve physical evidence, if possible.

A Checklist For Handling An MSHA Inspection:Participating in the Inspection

Discuss abatement time extensions, if needed Do not make admissions against interest. Give inspector only facts, not guesses. Take notes of all available evidence regarding

any alleged violation. Preserve physical evidence, if possible.

Page 7: Crisis Management Cards

A Checklist For Handling An MSHA Inspection:Closing Conference:

Request a closing conference with inspector. Request duplicates of MSHA samples,

photographs. Ask questions regarding alleged violations and

suggested abatement methods. Ask what citations will be issued. Correct any factual misunderstandings. Do not make admissions against interest. Take notes, make no promises.

A Checklist For Handling An MSHA Inspection:Closing Conference:

Request a closing conference with inspector. Request duplicates of MSHA samples,

photographs. Ask questions regarding alleged violations and

suggested abatement methods. Ask what citations will be issued. Correct any factual misunderstandings. Do not make admissions against interest. Take notes, make no promises.

A Checklist For Handling An MSHA Inspection:Closing Conference:

Request a closing conference with inspector. Request duplicates of MSHA samples,

photographs. Ask questions regarding alleged violations and

suggested abatement methods. Ask what citations will be issued. Correct any factual misunderstandings. Do not make admissions against interest. Take notes, make no promises.

Page 8: Crisis Management Cards

THE CITATION

The Main Elements:

1. Did the alleged conduct constitute a violation of the standard cited?

2. If so, how serious an accident would likely result?

3. Did the violation stem from the operator’s aggravated (“unwarrantable”) conduct?

THE CITATION

The Main Elements:

1. Did the alleged conduct constitute a violation of the standard cited?

2. If so, how serious an accident would likely result?

3. Did the violation stem from the operator’s aggravated (“unwarrantable”) conduct?

THE CITATION

The Main Elements:

1. Did the alleged conduct constitute a violation of the standard cited?

2. If so, how serious an accident would likely result?

3. Did the violation stem from the operator’s aggravated (“unwarrantable”) conduct?

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