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CRM AT CO-OPERATIVE BANK
One to one relationship
Customer bonding
Customer retention
Customer selectivity
Free word of mouth
advertising
More advanced
products and service
Innovative ways of
Personalised approach
INTRODUCTION
How CRM works…..
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TitleEstablished on 13th
February, 1984
Central office – Mumbai
Awarded 1st prize for best bank among co-operative bank in Mumbai in 2001.
Total Branches – 55
Total ATM -43
Services
Bank remain open all
seven days
Token-less banking facility
Self service counter available for
customer to access their account.
Schemes
Forex Card
Bal Bhavisya Yojna
Double Decker
Flexi money
PMCB Kar-Mukt Yojna
Title
Beginnings over five decades ago on 10th December 1952
Ensuring high standards,
Latest technology & enhancement of services
Services
8 a.m. to 8 p.m.
Personalized banking
Any branch banking through
core banking solution
E-TDS payment
Demat facility
Mutual funds
Pan card issue
Schemes
GREATER MADHUKOSH
SCHEME
Minimum amount of daily deposit
Duration of the scheme
Interest payable
GRATER BANK SAVING BANK DEPOSIT
SCHEME (MINOR)
Withdraw cash in form his account independently
Cash deposit / Withdrawal
Converted to full-fledged (Major’s)
saving bank account
TitleStarted in 1964
one of the leading Urban Co-operative Banks in India
Multi-State Scheduled Urban Co-op. Bank
Tailor-made schemes for customers
Services
11 hour banking services 25 seven
days working branches
Udyog Vikas Yojna
Franking facilityMoney
gram global remittance
Fax on demand
Telema
Reach us
Title
CUSTOMER CENTRIC BANKING
Bank’s Customer Related Policies
Bank’s Policy for Grievance Redressal
Complaints raised by customers are dealt with courtesy and on time
Fully informed of avenues to escalate their complaints/grievances
Bank’s reputation and business
Bank employees will work in good faith and without prejudice
Customer Education Series
Common Terms which
customer should know
Phishing
Spoofing
Skimming
Bank’s Compensation
Policy
Unauthorised / Erroneous
Debit
Foreign Exchange Services
Force Majeure
Services
Few Innovative Products and
Services
BANCS
Udyogini
Cash Pick Up
The Shamrao Vithal Co-operative Bank Ltd
Founded in 1906
Customers is the engine of our success
Fast, timely, flexible in co-operative banking
Approachability, simplicity and transparency
First Co-operative Bank in the country to offer RTGS services
Services
Any Branch Banking
Banc@Call
Banc@Cell
Sampurna (Sweep in and Out)
SV LifeStyle Finanz Zip (Samsung)
Full-fledged foreign exchange dealer
CRM AT SVC
Group Medi-Claim Policy
Emphasis
On-Line leave management
'Genius I'
Times
Image building and brand
engineering
BEST PRACTICE CRM