Deepak Kumar Mobile: (+91) 7838248200, E-Mail: deepak_s_1979@yahoo.com

Objective: To be key member of an IT Management Team leading infrastructure management from deployment and IT Operations perspective. IT professional with 12+ years of progressive hands-on experience with a wide repertoire of technical qualifications delivering cost-effective hardware / software infrastructure serving thousands of employees and customers. Demonstrated strengths in complex IT environments, technology implementation, and management of diverse technical teams. Received good rating for exhibiting excellence in performance, productivity and implementation strategies.

Core competencies include: * Disaster Recovery * Strategic Planning * Vendor Relationships * Change/Risk Management * Network Operations * Capacity Planning * Technology Scalability * Resource Management * Project Management * Computer/Network Security * Purchasing * Budgeting * Team Management * SmartCloud Virtualized Server Recovery (VSR)

Career Summary & Key Achievements: Project Manager – Service Delivery (Honda Cars India Ltd,) IBM India Pvt. Ltd., 14 May’12 to Till Date Oversee technology direction/initiatives, Disaster Recovery site management, and daily management of Host Servers Infrastructure, LAN /WAN operations serving the enterprise Organizations. Managed design and implementation of major upgrades; led infrastructure architecture planning and implementation of projects. Performance Highlights:

• Working as a Delivery Project Manager to build and maintain an effective and cohesive steady-state SDM delivery team in support of technologies deployed and to deliver account obligations effectively.

• Working as Service Delivery Manager / Project Manager on large scale projects such as DC migration this included refreshing the hardware, OS, application migration and databases. Worked with SMEs on CSRs (Customer Service Requests) to ensure they are completed on time and within budget to avoid financial penalties.

• Working as a SDM / Project Manager to achieve SLAs (Service Level Agreements), SLOs (Service Level Objectives) for such categories as Severity 1 and 2 restorations, server availability, server patching, ID administration, change management.

• Designing & Implementation of Disaster Recovery Site and deliver to the customer with in the time line.

• Developed a disaster recovery plan for IT.

• Working with SmartCloud Virtualized Server Recovery (VSR) solutions.

• Currently Managing 3 SmartCloud Virtualized Server Recovery (VSR) projects. • Prepare the detailed project plan for DR sites and implement with best practices.

• Migrate complete Data Center for IBM customers from one location to another location.

• Involved in managing large scale projects impacting thousands of users with implementation teams spread across the globe.

• Conduct the DR Drill for the customer without any impact of Production environment.

• Built a high-performing team that was able to execute major projects without external assistance.

• Ensures that the standards and procedures are followed during design and implementation of information systems.

• Utilizes and enforces use of effective project management techniques for designing, presenting and managing major systems initiatives.

• Manages and coordinates all infrastructure projects to meet enterprise needs.

• Managing the IT budgets and expenditure on hardware and software.

• Monitor and highlight all the issues and provide effective system to client.

• Resolving all issues related to DR management and plan Disaster Recovery program for Client.

• Knowledge of ISO 27001 Security Policies.

• MIS Report Review with the Customers. Assistant Manager IT – Information Technology Aptara Corporation, 1st July’10 to 7th May’12

• Team management of 10 members, handling customer escalations, implementations of different Microsoft technologies including (Active Directory, DNS, DHCP, OCS 2007, Exchange 2007, SQL).

• Preparation of Audit documents, technical documentation, Vendor management.

• Support various projects in application development, eLearning projects, content structuring, integration and publishing.

• Preparation of Audit as per the ISO 27001 Standards.

• Managed Data Centre remotely, provides support to the global customers.

• Responsible for the management of day to day IT Infrastructure groups- This included 24 X 7 help desk services group at offshore, onsite server support services.

• Developing & maintaining the company IT systems, software and databases.

• Responsible for the recruitment and training of new staff.

• Monitor all critical matters and ensure compliance to guideline to achieve all goals.

• Maintained knowledge on all existing infrastructural trends and implement all business objectives.

• Coordinate with various departments to work together according to business process requirement. Senior Engineer-Mail Management Wipro InfoTech, 14th Dec’09 to 30th June’10

• Managed 200 Servers which includes Active Directory, DNS, DHCP, File Server, Exchange 2007

mailbox cluster.

• Managed 7 Active Directory domains with more than 40 branches of Jubilant Organizations.

• Monitoring the performance of the team members.

• Designing and Implementation of Active Directory on Windows 2008 R2 Servers.

• Migrate Active Directory 2003 to Active Directory 2008.

• Migrate Exchange 2003 to Exchange 2007/2010 server.

• Managed more than 50000 users of AD & Exchange.

Senior Infrastructure Management Associates TechMahindra, 29th July’09 to 7th Dec’09

&

Team Lead InKnowTech Pvt. Ltd., 23rd June’08 to 30th June’09

• Designing and Implementation of Active Directory on Windows 2003 R2 Servers.

• Managing the 15 member team with all System Admins, DBA, network etc.

• Taking care of the File & Print Server on Windows Server 2003 R2.

• Monitoring all the servers through Microsoft System Operation Manager 2007.

• Handling 110 Servers which includes Active Directory, DNS, DHCP, FTP Server, SCCM 2007, Exchange Server 2007.

• Implemented the Backup policy through Tivoli Backup Manager.

• VMware VMotion Configuration on ESX Server 3.5.

• HA & DRS Configuration on ESX Server 3.5

Network Engineer

Infoservices, IBM India., 2nd Feb’07 to 22nd June’08

• Designing and Implementation of Active Directory on Windows 2000 Servers.

• Handling NCR region Servers (DC, ADC, FTP, DHCP, File & Print Server, Nessus Security scanner) in different location.

• Managing the 20 member team this contain all the NCR region Team members.

• Taking care of the File & Print Server on windows advance server 2000 & 2003.

• Taking care of the user profile and group policy on the windows 2000 & 2003 server.

• Patch implementation and management.

• Interacting with the various central IBM teams for support/guidance/help.

• All internal and external IBM Process Compliance.

• Responsible for Active Directory and other Infrastructure services availability to all users.

System Administrator

NextGen Technologies, April’04 to Jan’07

• Configuration & Implementation of Windows 2000/2003 Servers.

• Troubleshooting of Active Directory & GPO objects.

• Troubleshooting of DNS & FTP server related issues.

• Handling DHCP server and Troubleshooting of DHCP Server.

• Installing and updating the Antivirus Software (Trend Micro & Symantec)

• Patch implementation of all servers.

• Configuration of RAID 1 & RAID 0 for Windows Servers.

Internship C&C System, Jan’03 to Mar’04

• Window 2000/ XP Professional installation.

• Installation of user application on desktops and laptops.

• Installing network troubleshooting of network Printers.

TECHNICAL Skills

Operating System: Windows Server 2003/2008 R2/2012 SP1. Database: MS SQL Server 2005/2008 R2 SP3 & 2012. Applications: Active Directory 2003/2008, DHCP, DNS, Exchange 2003/2007/2010/2012,

VMware 4.1, Blackberry 5.0, File Server, SCCM 2007 R2, OCS 2007 R2. DR Solution: MS SQL 2008 R2/2012 Log Shipping, MS SQL Mirroring.

SmartCloud Virtualized Server Recovery (VSR), CRM application. Project Management Tools: MIS Report, MS-Office 2007/2010, Visio 2003/2007, Project 2003.

PROFESSIONAL CREDENTIALS

- IBM PM10G & PM54G, PM36G Certified. - ITIL V3 Foundation Certified. - ITIL 2011 Foundation Certified. - Microsoft Certified System Engineer (MCSE). - Microsoft Certified System Administrator (MCSA). - Microsoft Certified Professional (MCP). - One Year Diploma from C-DAC.

ACADEMIA

2002 Master Of Computer Management & Research from Pune University. 2000 B. Sc. in Chemistry from Ch. Charan Singh University.