DHILIP KUMAR BALRAJ

No: 63, T.T.C nagar, Guduvancheri,

Chennai, Tamil nadu, India 603202

dhilipkumarbalraj@gmail.com • +91 8508639411

Expertise in networking and desktop/hardware support. Adept at identifying and implementing IT

solutions to support business objectives. Skilled in all aspects of desktop level troubleshooting, first level

server administration, hardware/software installation, configuration, upgrades and maintenance.

Responsive person; able to communicate effectively with technicians and laypersons.

Areas of Expertise

• Ability to fix any kind of Desktop level issue like Performance, Booting error, Data recovery and day

to day application issues

• Working knowledge of user administration on Airwatch, Active Directory, Lync 2010, Exchange

server, Office 365 and Virtual Private network configuration

• Remarkable experience performing computer system administration and monitoring

• Good understanding on VMware and Citrix functionalities.

• A certified ITIL and Red Hat Engineer.

Technical Qualifications

Networking: Active Directory, Exchange server, Office 365, SCCM, Virtual private

network, File server and wireless technologies

Hardware: Dell laptop/PCs/servers; HP Jet Direct print server and toners

Platform: Windows XP/Vista/7, 8, 10, Linux, Solaris and Mac OSX.

Programming languages: MXML, XML, PHP, Action script

Application: MS office, Checkpoint, BMC Remedy, WebEx, Airwatch, Lync 2010

Chennai, India

Consultant

May 2012- Present

To support all Server-Client level and internal application issue for FLSmidth users globally,

resolving with in SLA and scope of support. Plays a role as Consultant to fellow team members

in technical and process knowledge.

Mobile Device Management: Troubleshooting Airwatch mailbox related issue for all OS

platform, Profile creation, Application restriction on devices and ensuring security. The

root cause analysis on problem cases.

Active directory: User Creation and Deletion, distribution groups administration, user

migration, conducting monthly auditing to ensure security is maintained

Office 365 Administration: User/shared mailbox creation, migration, access delegation

and maintaining license globally for FLSmidth users. Been part of O365 migration from

Exchange 2010

Fileserver: Providing and Restricting access to files and folders based on Department and

Sensitivity of Data, Volume/partition space management

Supporting remote access application such as Checkpoint and Direct access

Lync server 2013 : User administration and client level troubleshooting

SCCM: OS deployment, Software deployment, package creation, creating group policies

to restrict/enable a feature for users. Been part of Office 2010,Onedrive,Direct access

deployment

Applying operating system monthly patches, and configuration changes.

Administrates Intranet site user management, Interface design and managing media

resources

As a competency lead to collaborate with various team for knowledge transfer and for

smooth transition on projects

Providing technical training to team members, conducting assessments on regular

intervals, mentoring and documenting all technical solutions in SharePoint

Chennai, India

System Security Specialist

Sep 2010- May 2012

Primary responsibility is to troubleshoot and resolve their Desktop issues through remotely and

ensure client satisfaction for all services rendered understand the problem and classify based on

the type and severity troubleshoot and resolve within the scope of support . Document the

problem in the designated tool.

Provided functional and technical support, troubleshooting and diagnosing hardware and

software problems

Resolved Windows update issue, User login failure, Registry level problem, Anti-virus

conflicts and Internet Explorer issues

User creation and deletion ,Group policy issue, file permission issues on Active directory

Strong analytical skill on No boot issue, Blue screen of Death and various crash dumps

using Windows Debugger tool

Identified and removed computer viruses from Adware to Rootkit using various

Microsoft tools

Fixed or flushed Master boot record based on severity of problem

Resolved file extension/permission and attributes on user profiles

Wired/Wireless issue on client level side

Maintained accurate, complete and up-to-date inventory records of all service done on

client machine

Led and mentored fellow team members in process and technical knowledge

Assisted Team Manager in Quality audit by monitoring remote recordings, collecting and

analyzing data, and working towards Productivity metrics

Part of Operation level activities and generating report for client within project

Education

Bachelor of Engineering in Computer Science, SSN college of Engineering, Chennai.

Additional Skills

• Web Designer and Cloud technology enthusiast; runs a website threeknotz.com

• Self-motivated with a strong work ethic for professionalism and timeliness

• Brings innovative ideas which help for better service and cuts cost to company

• Ability to explain technical concepts in a simple manner

Training

RedHat Certified Engineer, RedHat Corporation

Trained on Cisco Unified Communications Manager

ITIL Foundation V3 ,ITIL

Honors

Honorable award from IEEE for International level Web designing competition.

Plans and Vision

Doing higher level certification on SCCM, Active Directory and Exchange server

Focusing career path towards virtualization and obtaining certification on Cloud

computing

Moving into Management level job after attaining in System administration field.

Yours truly,

Dhilip Kumar Balraj