Digital HRHow to provide the best digital experiences for your employees

The Workplace Has Changed

Whether we’re in the office, on our way to meet clients, in our beds at home, or out at the park, with the right flexible technology in our hands, the workplace of today is wherever we decide it is.

Flexible working experiences are no longer a luxury that helps your people do more— today they’re a basic expectation. Fueled by the simple, highly intuitive experiences they have in their personal lives, a new generation of digital natives has come to expect similarly convenient and connected digital experiences in their working lives.

The digital experiences (DX) you provide could take many forms, but they most commonly involve using convenient new technology and tools to:

• Make information and documentation readily available, whenever, wherever, to everyone who needs it

• Connect the people within your organization so they can collaborate and innovate together in new ways

• Improve the accessibility of common internal services (such as HR)

• Simplify workplace processes, and make everyone’s jobs easier

• Enable everyone to access all services and data through the mobile devices they really want to work with

For HR, these new demands present a key challenge—people want to consume the services the department provides in mobile, social, and digital ways. The problem is, currently only 1 percent of employees feel that their digital experience expectations are being met.

Failure to meet those expectations can be costly. When you don’t deliver the kinds of digital experiences today’s workforce expects:

• Employees become frustrated, demotivated, and less engaged

• Productivity goes down because engaging with relevant people and services takes longer than it really should

• The HR organization and the business at large are slowed by cumbersome traditional and paper-based processes

It can be a complex process, but the rewards for getting it right and delivering what today’s workers are looking for are huge. Meeting everyone’s digital-experience expectations can help you:

• Demonstrate your commitment to empowering your people with the tools they need to work their way

• Cut HR costs by streamlining or even automating many common HR processes and services

• Make it easier for everyone to access services, interact with the HR department, and get the answers they need, when they need them

In this paper, we’ll explore three key areas for HR where digital experiences can make everything easier for everyone.

Engaging Employees from the Start

In the early days of their job, new employees have a lot to get to grips with. By making key information and documents available to them digitally through a personalized employee intranet site, they can

know without having to ask any awkward questions.

That helps them get up and running at their own pace, but it also provides them with some much needed direction in the early days of their new job. Personalized task checklists can be delivered through the community or new-to-rolesite, putting new employees on a clear, self-guided path to productivity in their new role.

The employee intranet site or portal also connects to the rest of your digital HR experience, helping new employees

discover more about the services you provide, and giving them access to any key HR resources and services that they may need in the early days of their employment. Because these are HR-managed sites, making changes is easy and in your control.

Integration between the employee intranet site

employees have easy access to their key HR contacts, work colleagues, HR manuals, work documents, and task lists wherever and whenever they need it.

Today’s employees want control over their development, and the freedom to grow in the ways that they want to. Digital experiences are key to making that happen.

For the HR team, it brings a huge

• Employee integration into the new role becomes a more open and self-driven experience, so HR workloads and on-boarding costs are reduced

• Employees are more satis�ed with their self-driven experiences, so attrition rates fall

• Digital engagement and development management is all completely trackable by the HR team, so they have total visibility of what an employee is doing, and how they’re progressing

• More new hires stick, because they are receiving highly satisfying employee experiences, and they’re able to work the way they want to from day one

• HR costs are lowered, because employees are largely able to guide their own journeys

For employees, the platform helps them:

• Find their feet at their own pace, ensuring the perfect balance between giving them direction, and enabling them to �nd their own way

• Go through the new role enablement process using the devices they prefer to work with

• Connect and collaborate with new colleagues, and get ramped up quickly with the digital HR services that they will be using throughout their tenure with you

Getting Employees Connected and Collaborating with Their Teams

Teams need to get up and running fast. A community site that allows employees to connect and engagewith their peers and have conversations helps employees and newly-formed teams break the ice in seconds and get straight to productive work.

But it’s not just about starting conversations between employees; digital experiences also play an important role in keeping those conversations going—and enabling them to happen wherever and whenever a team works.

A community site or project microsite with embedded collaboration solutions enables everyone to talk to the people they need to, whenever they need to do it directly from their mobile devices, and effectively helps them to:

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• Collaborate on documents and processes in real time, and communicate through the document window as they do

• Access content (including documents and information) from across back-end work systems and applications like CRM,

through their devices of cho ,bew— ecimobile or desktops

• Connect with each other socially, drive key interactions between themse dliub dna ,sevla better-connected team

For HR, that all adds up to a workforce that is great at solving its own problems. The same social and engagement sites used by employees to contact each other can be used to contact the right person in HR.

With that in place, people don’t just get fast answers to their issues; they are able to communicate openly among themselves and with HR, helping the HR department to better understand their needs and work with them closely to retain and develop them as individuals.

Better collaboration and social connectivity for employees means better work engagement, anytime, anywhere and on any device. Employees

see improved top line.

Empowering Employees with Mobile and Automated Self-Service Tools

One of the biggest demands of today’s digitally empowered workforce is convenience—in everything they do, and everything they engage with. Unsurprisingly, the HR services you provide them with are no exception.

That’s where mobile self-service solutions come in. Mobile HR self-service apps—preintegrated with back-end self-service applications like Oracle E-Business Suite or HR applications—can help you automate many of the common requests your department deals with, and enable every employee to conveniently engage with your services through their mobile devices.

But convenience is just the start. HR mobile self-service apps help to drive more effective decision-making on the go, so everyone is completely empowered to drive their own HR experiences and become more self-reliant—which is great news for the HR department itself.

By automating processes and giving employees access to powerful self-service mobile apps through the devices they choose, the HR department can:

• Enable employees to access the content and services they need, how and when they need them

• Deliver the kinds of personalized employee experiences demanded by millennial workers

• Make engaging with HR a more mobile, �exible and satisfying experience

• Give employees the power to perform common HR tasks themselves, freeing HR to focus on the things that really matter, like attracting and retaining the best talent

• Accelerate processes by improving the accessibility of HR data

• Make everyone’s lives as simple as possible —and earn their respect for doing it

And all of this is made possible by the cloud. The cloud makes delivering HR services on the go simple, and means that very little IT intervention is needed for HR to start delivering and automating services the ways it really wants to.

It has put the power directly into HR’s hands, enabling them to deliver the services today’s digitally empowered employees want, how and when they want them—while simultaneously making their own lives easier and workloads more manageable.

Harnessing the Power of Digital Experiences in HR

Everyone has their own motivations for wanting new digital experiences in the workplace. For HR and those who engage with its services, the new tools and capabilities making digital experiences possible can deliver huge value at every stage of the HR lifecycle.

They can help you attract talent by:

• Demonstrating your willingness to let people work the way they want to

• Providing the kinds of connected services digital natives are looking for

• Simplifying HR processes so that the team can focus on �nding and attracting the right new people

When starting new in the company or moving to a new role, digital experience can help new employees:

• Get enabled quickly and complete content training and task checklists without struggling to �gure out whom to ask what

• Get integrated into the company, and familiar with work and HR tasks quickly and effectively

• Connect with their new colleagues and become effective team members in minutes

Throughout the working experience, digital experiences help:

• Employees stay informed with the latest development and movement opportunities, keeping them engaged

• HR teams to automate and simplify key processes, helping the department become much more ef�cient and effective

• Provide access to the services and people they need, how and when they need them

The Technology Behind the Experiences

Oracle makes it easy by providing all of the tools you need to deliver exceptional digital HR and workplace experiences, in the cloud.

• Oracle Document Cloud Service brings your people and your information together in the cloud—enabling convenient social collaboration on content through web, desktop or mobile devices, anytime, anywhere.

• Oracle Mobile Cloud Service makes app development and integration quick and easy—enabling you to build your own convenient mobile experiences, integrate with other back-end applications, and offer mobile HR self-service to employees.

• Oracle Sites Cloud Service enables business users to rapidly build engagement sites that can form the hub of employee experiences without IT involvement. From visibility of development opportunities to easy access to HR services, you can introduce all of the engagement features your business needs.

• Oracle Process Cloud Service enables you to redesign and automate key business processes in the cloud—effectively freeing up hundreds of additional HR man-hours, so that your team can focus on the things that really matter, like attracting talent.

By bringing them together and integrating them with your HR system and other back-end applications, you can deliver a complete, comprehensive digital HR and workplace experience that will delight your employees, make your HR department more effective, and continue to attract the best and brightest new recruits.

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Contact UsIf you’d like to learn more about the Oracle Cloud Platform that is driving the next generation of digital and mobile experiences, you can get started today with free trial access to Oracle Documents Cloud Service and Oracle Sites Cloud Service, or find out how we can help you deliver the experiences your employees really want.

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