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Ioana-LetiiaBA

DIU

Personal Information Professional GoalPersonal and professional development in the

marketing, sales and PR fields

Address No. 25, Constructorilor

Blvd., 060505, District 6,

Bucharest, RomaniaKey Competences

Team spirit, communication and public relations skills; Public speaking skills and creative writing skills; Good computer skills: good command of MS Office

package, photo and video montage software, Internet

browsing and HTML editing;

Artistic skills: drama, literary and graphic skills; Creative and ambitious professional.

Telephone +40 72 478 9299 Leadership, planning, coordination andorganizational abilities;

High capacity of identifying and solvingproblems;

Open-minded;

E-mail ioanaletitiabadiu@yahoo.

com

Nationality Romanian

Date of birth March 22nd

, 1990

Linguistic Skills Education and TrainingRomanian (C2)mother tongue 2012-2014 MA in Political Marketing and Communication, N.S.P.S.P.A., Bucharest

English (C2)fluent 2009-2012 BA in European Administration, Faculty of Public Administration, N.S.P.S.P.A., Bucharest

French (A2)basic user 2005-2009 Philology, bilingual English, Colegiul Naional Unirea, Braov

Spanish (A1)conversational Cambridge Certificate in Advanced English ECDL Certificate Drivers License: B

Silva Method Basic Mind Control Certificate Sales and customer relations techniquesItalian (A1)conversational

Professional experience

TchiboBrands

Sep. 2013present Shop Assistant

MusetteExim

Ian. 2013Sep. 2013 Junior Customer Care Manager

Stock analysis towards restocking and displaying productsaccording to visual merchandising rules;

Sales and stock analysis towards proposing newpromotion campaigns;

Qualitative and quantitative reception of merchandise; Primary accounting, cash register procedures; Assisting clients regarding product availability and

specifications.

Developing and implementing customer care procedures: feedback andcomplaint procedures, fidelity policy ;

Coordination of sales teams regarding the customer care procedures; Constant communication regarding products and events in the store

network;

Feedback analysis and coordination with other departments in order toimplement improvements according to client feedback.

Interaction

Communications Oct. 2012Ian.2013 Financial Consultant

EuroBestTeam

Jul. 2011May 2012 PR Specialist Planning and organizing sales activity: market prospect,

assessing clients needs and proposing optimal solutions

according to Citibanks products and services;

Client support and follow-up; Creating and developing client database.

Planning and organizing promotion activity in constant coordination withthe Brand Manager;

Promotion channels administration: website, social media, press releases,event participation, SEAP product catalogue;

Document drawing: offers, public auctions documentations, collaboration,services and copyright contracts.

Other experiences: National Agency of Public Servants and District 4 City Hall internships, extracurricular activities and temporary jobs during school holidays.