HRM prjocet

8/8/2019 HRM prjocet

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HUMAN RESOURCE MANAGEMENT ACTIVITES

ASSIGNMENT ON

HUMAN

RESOURCE

MANAGEMENTACTIVITIES

Q.1 Mention and briefly explain different sources of

staffing process?

Recruitment:

Recruitment refers to the process of screening, and selecting qualified people for ajob at an

organization or firm, or for a vacancy in a volunteer-based some components of therecruitment process, mid- and large-size organizations and companies often retain

professional recruiters or outsource some of the process to recruitment agencies. Externalrecruitment is the process of attracting and selecting employees from outside theorganization. The recruitment industry has four main types of agencies: employment

agencies, recruitment websites and job search engines, "headhunters" for executive and

professional recruitment, and in-house recruitment. The stages in recruitment include

Federal Urdu University For Arts, Science & Tech. Page 1
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sourcing candidates by advertising or other methods, and screening and selecting potential

candidates using tests or interviews.

Process:

Job Analysis

The proper start to a recruitment effort is to perform a job analysis, to document the actual

or intended requirement of the job to be performed. This information is captured in a job

description and provides the recruitment effort with the boundaries and objectives of the

search. [2] Oftentimes a company will have job descriptions that represent a historicalcollection of tasks performed in the past. These job descriptions need to be reviewed or

updated prior to a recruitment effort to reflect present day requirements. Starting a

recruitment with an accurate job analysis and job description insures the recruitment effortstarts off on a proper track for success.

Sourcing

Sourcing involves

1) Advertising, a common part of the recruiting process, often encompassing multiple

media, such as the Internet, general newspapers, job ad newspapers, professional

publications, window advertisements, job centers, and campus graduate recruitmentprograms

2) Recruiting research, which is the proactive identification of relevant talent who may notrespond to job postings and other recruitment advertising methods done in #1. This initial

research for so-called passive prospects, also called name-generation, results in a list of

prospects who can then be contacted to solicit interest, obtain a resume/CV, and be

screened.

Screening and selection

Suitability for ajob is typically assessedby looking for skills, e.g. communication, typing,and computer skills. Qualifications may be shown through rsums, job applications,

interviews, educational or professional experience, the testimony of references, or in-housetesting, such as for software knowledge, typing skills, numeracy, and literacy, through

psychological tests or employment testing. In some countries, employers are legally

http://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Job_analysishttp://en.wikipedia.org/wiki/Job_descriptionhttp://en.wikipedia.org/wiki/Job_descriptionhttp://en.wikipedia.org/wiki/Recruitment#cite_note-1http://en.wikipedia.org/wiki/Recruitment#cite_note-1http://en.wikipedia.org/wiki/Sourcing_(personnel)http://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Job_(role)http://en.wikipedia.org/wiki/Assessmenthttp://en.wikipedia.org/wiki/Typinghttp://en.wikipedia.org/wiki/R%C3%A9sum%C3%A9http://en.wikipedia.org/wiki/Application_for_employmenthttp://en.wikipedia.org/wiki/Job_interviewhttp://en.wikipedia.org/wiki/Numeracyhttp://en.wikipedia.org/wiki/Literacyhttp://en.wikipedia.org/wiki/Psychological_testshttp://en.wikipedia.org/wiki/Employment_testinghttp://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Job_analysishttp://en.wikipedia.org/wiki/Job_descriptionhttp://en.wikipedia.org/wiki/Job_descriptionhttp://en.wikipedia.org/wiki/Recruitment#cite_note-1http://en.wikipedia.org/wiki/Sourcing_(personnel)http://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Job_(role)http://en.wikipedia.org/wiki/Assessmenthttp://en.wikipedia.org/wiki/Typinghttp://en.wikipedia.org/wiki/R%C3%A9sum%C3%A9http://en.wikipedia.org/wiki/Application_for_employmenthttp://en.wikipedia.org/wiki/Job_interviewhttp://en.wikipedia.org/wiki/Numeracyhttp://en.wikipedia.org/wiki/Literacyhttp://en.wikipedia.org/wiki/Psychological_testshttp://en.wikipedia.org/wiki/Employment_testing


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mandated to provide equal opportunity in hiring. Business management software is used by

many recruitment agencies to automate the testing process. Many recruiters and agenciesare using an Applicant tracking system to perform many of the filtering tasks, along with

software tools forpsychometric testing

Onboarding

Onboarding refers to the overall process of acquiring, accommodating, assimilating andaccelerating new team members, whether they come from outside or inside the

organization. The prerequisite to successful onboarding is getting your organization aligned

around the need and the role[3]. Some think of onboarding as what follows recruitment.Some think ofonboarding as something to include in the recruitment process for retention

purposes. How you think of it is far less important than that you do think of it as you're

thinking about recruitment.

Internet Recruitment / Websites

Such sites have two main features: job boards and a rsum/curriculum vitae (CV) database.

Job boards allow member companies to post job vacancies. Alternatively, candidates can

upload a rsum to be included in searches by member companies. Fees are charged for jobpostings and access to search resumes. Since the late 1990s, the recruitment website has

evolved to encompass end-to-end recruitment. Websites capture candidate details and then

pool them in client accessed candidate management interfaces (also online). Key players in

this sector provide e-recruitment software and services to organizations of all sizes andwithin numerous industry sectors, who want to e-enable entirely or partly their recruitment

process in order to improve business performance

Types of Recruitment:

http://en.wikipedia.org/wiki/Equal_opportunityhttp://en.wikipedia.org/wiki/Applicant_tracking_systemhttp://en.wikipedia.org/wiki/Psychometric_testinghttp://en.wikipedia.org/wiki/Onboardinghttp://en.wikipedia.org/wiki/Onboardinghttp://en.wikipedia.org/wiki/Recruitment#cite_note-2http://en.wikipedia.org/wiki/Onboardinghttp://en.wikipedia.org/wiki/Onboardinghttp://en.wikipedia.org/wiki/R%C3%A9sum%C3%A9http://en.wikipedia.org/wiki/Equal_opportunityhttp://en.wikipedia.org/wiki/Applicant_tracking_systemhttp://en.wikipedia.org/wiki/Psychometric_testinghttp://en.wikipedia.org/wiki/Onboardinghttp://en.wikipedia.org/wiki/Onboardinghttp://en.wikipedia.org/wiki/Recruitment#cite_note-2http://en.wikipedia.org/wiki/Onboardinghttp://en.wikipedia.org/wiki/Onboardinghttp://en.wikipedia.org/wiki/R%C3%A9sum%C3%A9


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Internal Recruitment Process Weaknesses

The Internal Recruitment Process does not have just benefits, this process has some

disadvantages as well. The Internal Recruitment Process is a very powerful tool, but it canbe misused in hands of some employees and managers. The Internal Recruitment Process is

not a process to steal the best employees from their departments. These employees shouldbe treated as a very scarce resource and the internal recruitment procedures should work

differently for them. The managers use the internal recruitment process as a tool to transfertheir own issues to the other departments. This is very dangerous as other managers will not

trust the internal recruitment process and will block the ambitions of employees to be

transferred. The employees can misuse the internal recruitment process, when there are noclear rules and procedures applied. The organization can support internal rotations of

employees, but the rules must be clear about the length of the stay of the employee in one

department. The employee can enjoy the benefit of quick internal job hopping and theresults achieved are very difficult to be recognized by the organization. No manager is able

to make a full performance appraisal as the whole year in one department is unique then.

The employee is just focused on his or her promotion in the organization and the salary canbe increased in every step.

These include filling up a vacancy using a person who is already in the companys payroll.

The vacancy is advertised within the company and on the basis of responses from within the



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company, a selection is made. This type of recruitment has many advantages. The company

is able to obtain accurate information about the candidate as he has already been workingwith them. It boosts the morale of the workforce who sees that the company is able to

provide them with opportunity for future growth. The cost of recruitment is relatively less.

The employees being acquainted with the company already do not require job training.However, this method of recruitment has a few disadvantages as well. The choice of

candidates is greatly limited. Selection of a candidate over others results in ill feeling

among those who were not chosen. The selection of the candidate involves a great deal ofsubjectivity amongst the superiors and hence may not always be transparent.

External Recruitment Process Key Issues

The external recruitment process is a very complex HR Process, which involves many

parties and the clear follow up of the individual process steps is essential. The HRM

Function is responsible for setting and defining the external recruitment process and it has

to be sure to solve several success factors in the external recruitment process.

The HRM Function has to push the managers to deliver clearly defined job profiles of the

vacancies and the job profile cannot be changed during the recruitment process. Or, thechange of the job profile cancels the search and starts a new one again. The hiring manager

has to know the rules. When the job profile changes during the search, it changes the focus

of the recruitment agency and brings a lot of job candidates unsuitable for the job position.

The hiring manager can be a very weak point in the recruitment process. The hiringmanager has to agree with the job profile and the hiring manager has to agree to decide

quickly about the final job offer for the winning candidate. The hiring manager has to be

aware of the danger of being late with inviting the job candidates and the late decisiontaken.

The good contract with the recruitment agencies is a basis for the efficient cooperation, The

recruitment agency has to know about the conditions given and the fees given for not

meeting them. The recruitment agency has clearly agree with the KPIs from the contractabout the delivery of candidates, expected quality of candidates and basic competencies,

which has to be met. The recruitment agency is a tool for the preselection of the job

candidates and it has to be able to meet the basic expectations to reduce the time needed

from the HRM employees. The recruitment agency has to receive very clear brief about thevacancy in the organization. The HRM Function and the hiring manager have to define the

best job profile and the description of the ideal candidate to navigate the recruitment agencyin the external recruitment process. The HRM Function has to make a description of theteam, the decision process in the department to allow the recruitment agency to find a

candidate with the best fit. The communication during the selection process is very crucial.



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The resumes have to sent to the one single email address in the HRM Function and the

organization has to provide the basic feedback very quickly. The recruitment agency has tofollow all the resumes sent to the organization as it can provide the candidates with

additional information.

Q.2 Write a note on guided and unguided interview?

An interview is a conversation between two or more people (the interviewer and the interviewee)

where questions are asked by the interviewer to obtain information from the interviewee.

Guided Interview:

When the aim of an enquiry is to gather information about the opinions of a particularperson (an expert, a representative member of a group) in order to gain qualitative insights

into a problem, guided interviews are used. Guided interviews contain only open-endedquestions, and the questionnaire is only used as a guideline for the interview, theconversation between interviewer and interviewee does not have to follow it strictly.

Guided interviews generate qualitative data, which is why the number of interviews usually

is limited, and quantitative conclusions cannot be drawn.

Interviewing key individuals in one of the main technique used in the development studies.Participatory methods have contributed to adjusting the interview to make it more

conversational while still controlled and structured, resulting in semi-structured interview.

In this interview, some of the questions are pre-determined, whilst majority of the questionsare formulated in the interview. Questions asked according to the checklist and not from a

formal questionnaire.

Types of Interview Characteristics Strengths Weakness

A. Informal

ConversationalInterview

Questions emerge

from the immediatecontext and are asked

in the immediate

course of natural

things. There is no predetermination of

questions wordings.

Increases the salience

and relevance of questions. Interviews are

building on and emerge

from observations. The

interviews can bematched to individuals

and circumstances.

Different responses

collected fromdifferent people with

different questions.

Less comprehensive if

certain questions dontarise naturally. Data

analysis and

organization can bequite difficult.

Requires maximum

attentions by theinterviewer.

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B. InterviewGuide

Approach

Topics and issues tobe covered are asked

in advance.

Interviewer decide

the working of thequestions in the

interview itself.

The outline increases ncomprehensiveness of

the data and makes the

data collections

systematic for eachrespondent. Interviews

remain fairlyconversational and

situational

Important and salienttopics may be

inadvertently omitted.

Interviewer flexibility

in asking questionsresulting in

invariability of responses.

C. StandardizedOpen Ended

Interview

The exact wordingand sequence are

determined in

advance. Allinterviewers ask the

same basic questions

in the same order.

Respondents answersthe same questions thus

increase the

comparability of responses. Reduce

interviewer bias when

several interviewers areused.

Little flexibility inrelating the interview

to particular

individuals andcircumstances.

D. Close

QuantitativeInterview

Questions and

response categoriesare determined in

advance. Responses

are fixed; Respondentchooses from these

responses

Data analysis is simple.

Responses can bedirectly aggregated and

compared. Many

questions can be askedin a short time.

Respondents must fill

their experience andfeelings into the

researchers

categories; may be perceived as

impersonal,

mechanistic andirrelevant. Can distort

what respondent reallymen or experienced.

The Unguided Interview is not planned or structured. The applicant determines the process of the

interview by controlling the conversation and doing the most talking. Questions asked by the

interviewer will usually follow on from the applicant's own statements.

Q.3 Discuss the techniques to motivate employees?

Introduction:

Learn how to identify causes of low morale, then apply proven techniques to motivateemployees, prepare individual action plans to solve on-the-job problems and improve

overall employee behaviors. The Process of Motivating Your Employees

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Understanding Motivation

Assessing Your Approach

Identifying Manager's Role

Applying Techniques

Measuring Success

What to Expect:

Motivation is one of the primary concerns and challenges facing today's manager. ThisBusiness Builder will help you learn techniques for creating a proper motivational climate.

You will learn how to apply proven techniques for motivating employees, prepare

individual action plans to solve on-the-job problems, and identify causes of low morale andtechniques for improving overall employee behaviors.

Why Do You Need To Know AboutMotivation:

Your employees are the key to your successful business.

Motivation affects employee performance, which affects organizational objectives.

Satisfied employees lead to satisfied customers.

Motivated employees make your job easier.

Criteria for Success:

To be a successful manager/motivator you must first understand that you cannot motivateanyone. You can only create an environment that encourages and promotes the employee's

self motivation. Someone once said that motivation is getting people to do what you want

them to do because they Want to do it. The challenge is to give them a reason to want to doit; doing it will satisfy a need they have. You have to tune in to their need, not yours.

Secondly, you must also know what kind of behavior you want the employee to

demonstrate. In other words, what do you want the employee to do differently?

Goals: Set a major goal, but follow a path. The path has mini goals that go in many directions.

When you learn to succeed at mini goals, you will be motivated to challenge grand goals.

Finish what you start. A half finished project is of no use to anyone. Quitting is a habit.

Develop the habit of finishing self-motivated projects.

Socialize with others of similar interest. Mutual support is motivating. We will developthe attitudes of our five best friends. If they are losers, we will be a loser. If they are

winners, we will be a winner. To be a cowboy we must associate with cowboys.



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Learn how to learn. Dependency on others for knowledge supports the habit of

procrastination. Man has the ability to learn without instructors. In fact, when we learn the

art of self-education we will find, if not create, opportunity to find success beyond our

wildest dreams.

Harmonize natural talent with interest that motivates. Natural talent creates motivation,

motivation creates persistence and persistence gets the job done.

Increase knowledge of subjects that inspires. The more we know about a subject, the

more we want to learn about it. A self-propelled upward spiral develops.

Take risk. Failure and bouncing back are elements of motivation. Failure is a learning tool.

No one has ever succeeded at anything worthwhile without a string of failures.

The Process of Motivating Your Employees:

Motivation falls into five categories

Understanding the Concept of Motivation

Assessing Your Approach to Employee Motivation

Identifying Manager's Role in Motivation Process

Applying Motivational Techniques (Creating the Environment)

Measuring Success

Understanding Motivation:

Can you motivate someone? The answer is an emphatic "NO!" Motivation comes fromwithin the individual prompting an action. Motivation is a function of individual will. Wedo things because the outcome is appealing and serves as an incentive. Motivation is

directly related to morale, that is, the attitude of individuals and groups toward their work,

environment, management and organization as a whole.

Assessing Your Approach:

You may find yourself puzzled by an employee's apparent lack of motivation. You pay adecent salary so you can't understand why this person isn't grateful just to have a job. The

first step to real understanding is to accept that what motivates you may or may not

motivate your employees. Take a moment and rank the following motivating factorsaccording to what is important to you: Job security, Adequate compensation, Company

benefits, Pleasant physical working environment, Recognition for doing a good job, Loyalty

and fairness of management, Participation in decisions that affect me, Interesting and



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challenging work, Opportunities for promotion and growth, Friendliness of people I work

with, Clear understanding of what is expected of me, Feeling of personal accomplishment

Identifying Manager's Role:

At this point, you might be asking yourself, "What is my role as a leader in the motivation

process?" Your responsibility in motivating employees is to create the environment that

promotes motivation within the individual. Someone once said that good leadership isgetting people to do what you want them to do because they want to do it. Therefore, you

must first understand employees' needs and then show them the benefits of moving them

from where they are to where you want them to be. In other words, point out the

Applying Techniques:

If you want to become an effective leader, use the following techniques to create anenvironment in which people want to work:

Use Appropriate Methods Of Reinforcement. Rewards should be tied directly toperformance. If you have determined that delivering quality service is important, then the

employee's performance in delivering that service should be rewarded.

Provide People With Flexibility And Choice. Whenever possible, give employees a

chance to make decisions particularly when they affect them in some way. Choice and thepersonal commitment that results are essential to motivation. People who are not given the

opportunity to choose for themselves tend to become passive and lethargic.

Provide Support When It Is Needed. One key characteristic of the achievement-oriented

person is the willingness to use help when it is needed. Employees should be encouraged toask for support and assistance; otherwise, they will become frustrated. Asking for help

should never be considered a sign of weakness; it should be considered a sign of strength.

When an employee comes to you for help, be careful not to turn him or her off withcomments such as "You still don't know how to do that? I thought I explained it to you."

Instead, ask, "Tell me where you are having problems. What can I clear up for you?"

Encourage Employees To Set Their Own Goals And Objectives. Let them participate

actively in the goal-setting process. People tend to know their own capabilities andlimitations. Also, personal goal-setting results in a commitment to goal accomplishment. In

setting sales goals, for example, ask your sales person to come up with a realistic monthly

goal and a plan to reach that number.

Then the two of you should sit down and evaluate the goal by applying the followingcriteria:



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Is the goal specific? Write the goal so that anyone would be able to identify exactly what

you are going to accomplish. Is it measurable? Identify the deliverable.

Is it agreed upon? All those involved must agree. In most cases, this means the manager and

the employee who make it happen.

Is it realistic? Make sure that you have the appropriate resources (time, skills, equipment,

and environment, money) to successfully meet the goal. Is it time bound? Set deadlines, interim reviews and target completion dates.

Think of an employee you would like to involve in the goal-setting process. Then outline how you

are going to approach him or her. What will you say to communicate the reasons you are asking the

employee to set his or her own goals? Are there any guidelines or parameters he or she should

consider?

Establish A Climate Of Trust And Open Communication. Productivity is highest in

organizations that encourage openness and trust. Trust and openness are created by the way

we communicate. Do you use phrases that build people and get things started or ones that

destroy ideas and chloroform creative thinking? Review the following lists. Which do youuse more frequently?

Q.4 Explain in detail the disciplinary Action Penalties?

Introduction:Many employers might be surprised to know that, in addition to the right to claim unfair dismissal,

the Employment Act 2000 introduced the right for employees to claim that they have been unfairly

disciplined. This wide protection for employees means that employers must think carefully and act

fairly before taking any disciplinary action against members of their workforce. Otherwise an

employee could make a complaint to the Labour Relations Officer / Inspector and, if the Inspector is

not able to resolve the situation, take the matter further to the Employment Tribunal. What general

guidelines should an employer follow to avoid this situation? First, the disciplinary action taken,

whether it be a written warning, final written warning or suspension, should be able to be justified as

reasonable. Secondly, the procedure involved to arrive at this outcome should be fair. In theory,

these two aspects should go hand-in-hand as the fairer the disciplinary procedure, the better

informed to make a reasonable decision the employer will be. In practice, daft decisions are not

always prevented by a scrupulously fair procedure.



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A Reasonable Penalty:Various factors need to be considered in assessing what is a reasonable penalty. These include the

nature of the employees conduct and the damage caused by it, the duties and terms of the

employees contract, their length of service, previous conduct, the employees circumstances, andhow the employer has disciplined others in similar situations. How should an employer approach

these factors? Obviously, the more serious the conduct and greater the damage caused by it, the

harsher the penalty imposed can be and still be reasonable. Similarly, if an employee contravenes

one of their key duties or terms of their contract, then a harsher penalty may be appropriate. Taking

another example, an employer would be expected to be more lenient to a long service employee

with a good record than someone who has just joined. The factor of an employees circumstances

means that an employees explanation for their conduct should be considered e.g. a missed

appointment at work explained by a family emergency or, less justifiable, placing an IOU contrary

to company policy due to temporary financial difficulties. Finally, it is very important that an

employer needs to be consistent. A verbal warning to one employee followed by a written warning

to another employee for practically the same offence months later, will make it more difficult to

justify the reasonableness of the harsher penalty.

A Fair Procedure:At its absolute minimum, a fair procedure means that employees should be given a chance to

explain themselves before any decision to discipline is made. Ideally, this should be done in the

form of a hearing/ meeting between the employer and employee. The representative of the employer

should be (as far as possible) someone not closely involved in the circumstances leading to the

possible disciplinary action e.g. the manager subjected to the alleged curses of an employee should

not be holding the meeting. At the meeting, the purpose of it should be explained to the employee

and he or she should be informed of the allegations against them. The evidence should then be

indicated either in writing or by calling witnesses. The employee should then be allowed to ask

questions, call their own witnesses and put forward their own arguments before any decision is

made. As a matter of good practice, it is usually better to split the above meeting into two parts to

avoid the obvious (and proper) request by an employee that they would like time to consider their

response to the allegations against them before proceeding with the meeting. Hence it is useful if the

allegations and (if available) written evidence against them can be given to the employee at this first

brief meeting. This will then enable the employee to consider and prepare their response in time for

the second meeting a few days later. After this second meeting, the employer should then adjourn to

consider their decision properly. (A decision given immediately after hearing the employees

response only encourages an employee to believe that their employer was merely going through themotions.) A right of appeal should then be provided to the employee. Employers most often trip

up when the issue seems very clear-cut. If it is, then it does not take long to have this confirmed in

a fair manner by hearing the explanation (if any) of the employee as well as listening to any

mitigating circumstances. With the Employment Act 2000 recognizing its importance, procedure is

now ignored at every employers peril. For example, should any dispute come before the



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Employment Tribunal, it is unlikely that the Tribunal will warm to the employer who argues that

even if a fair procedure had been followed, the resulting disciplinary action would have been exactly

the same. Such a failing of procedure may allow a very undeserving employee in the employers

eyes to a technical win and some compensation.

Q.5 Explain the importance of grievance Controlling?

Introduction:In their working life, employees do get dissatisfied with various aspects of working may be with the

attitude of the manager, policy of the company, working conditions, or behavior of colleagues.

Employers try to ignore or suppress grievances. But they cannot be suppressed for long. Grievance

acts as rust which corrodes the very fabric of organization. An aggrieved employee is a potent

source of indiscipline and bad working. According to Julius, a grievance is any discontent or

dissatisfaction, whether expressed or not, whether valid or not, arising out of anything connected

with the company which an employee thinks, believes or, even feels to be unfair, unjust or

inequitable.Maintaining quality of work life for its employees is an important concern for the any

organization. The grievance handling procedure of the organization can affect the harmonious

environment of the organization. The grievances of the employees are related to the contract, work

rule or regulation, policy or procedure, health and safety regulation, past practice, changing the

cultural norms unilaterally, individual victimization, wage, bonus, etc. Here, the attitude on the part

of management in their effort to understand the problems of employees and resolve the issues

amicably have better probability to maintain a culture of high performance. Managers must be

educated about the importance of the grievance process and their role in maintaining favorable

relations with the union. Effective grievance handling is an essential part of cultivating good

employee relations and running a fair, successful, and productive workplace. Positive labor relationsare two-way street both sides must give a little and try to work together. Relationship building is key

to successful labor relations.

Causes:Grievances may occur for a number of reasons:

a) Economic: Wage fixation, overtime, bonus, wage revision, etc. Employees may feel that they are

paid less when compared to others.

b) Work Environment: Poor physical conditions of workplace, tight production norms, defective

tools and equipment, poor quality of materials, unfair rules, lack of recognition, etc.

c) Supervision: Relates to the attitudes of the supervisor towards the employee such as perceived

notions of bias, favoritism, nepotism, caste affiliations, regional feelings, etc.



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d) Work group: Employee is unable to adjust with his colleagues; suffers from feelings of neglect,

victimization and becomes an object of ridicule and humiliation, etc.

e) Miscellaneous: These include issues relating to certain violations in respect of promotions, safety

methods, transfer, disciplinary rules, fines, granting leave, medical facilities, etc.

GRIEVANCE CONTROLLING PROCEDURE

As already discussed, there are valid reasons to have the grievances processed through Machinery or

a procedure.

Objectives of a Grievance Controlling Procedure

Jackson (2000) lays down the objectives of a grievance handling procedure as follows:

To enable the employee to air his/her grievance.

To clarify the nature of the grievance. To investigate the reasons for dissatisfaction.

To obtain, where possible, a speedy resolution to the problem.

To take appropriate actions and ensure that promises are kept.

To inform the employee of his or her right to take the grievance to the next stage

Of the procedure, in the event of an unsuccessful resolution.

The Benefits of a Grievance Controlling Procedure

According to Jackson (2000), further benefits that will accrue to both the employer and employees

are as follows: It encourages employees to raise concerns without fear of reprisal, It provides a fair

and speedy means of dealing with complaints. It prevents minor disagreements developing into

more serious disputes, It saves employers time and money as solutions are found for workplace,

Problems and It helps to build an organizational climate based on openness and trust.

Process:The details of a grievance procedure/machinery may vary from organization to organization. Here, a

four phase model (Figure 1) is suggested. The first and the last stages have universal relevance,

irrespective of the differences in the procedures at the intermediate stages. The four stages of the

machinery are briefly discussed here: The level at which grievance occurs: The best opportunity to

redress a grievance is to resolve it at the level at which it occurs. A workers grievance should be

resolved by his immediate boss, the first line supervisor. The higher the document rises through the

hierarchy, the more difficult it is to resolve. Bypassing the supervisor would erode his authority.

When the process moves to a higher stage, the aggrieved employee and the supervisor concerned

may shift their focus to save face by proving the other wrong. The substantive aspect of any of the

grievances may thus be relegated and dysfunctional aspects come to the fore thus making it more

difficult to settle the issue. In a unionized concern, the first stage of the procedure usually involves



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three people: the aggrieved employee, his immediate boss and the union representative in the shop/

department. It is possible to involve the union in laying down the framework of the grievance

procedure and thereafter restrain union involvement in the actual process, at least in the first two

stages.

Precautions and Prescriptions:

1. Always ensure that the managers involved in the grievance handling procedures have a quiet

place to meet with the complainant.

2. Always ensure that managers have adequate time to be devoted to the complainant.

3. Explain manager's role, the policy and the procedures clearly in the grievance handling procedure.

4. Fully explaining the situation to the employee to eliminate any misunderstanding and promote

better acceptance of the situation complained of.

5. Try to let employee present their issues without prejudging or commenting

6. Do use a positive, friendly ways to resolve the crisis than punitive steps,

which disturb the system.

7. Do remain calm, cool, collected during the course of the meeting.

8. Always focus on the subject of the grievance than allied issues.

Conclusion:

To a great extend the aggravation of industrial problems depends on manager's approaches

and attitude in effective handling of employees grievances. Care should be taken in the waymanagers approaches the problem and perceiving the pros and cons of the situation. The

conflict management approaches include the win-win strategy that help in the healthy

organizational practices and which reflects the strong organizational culture.


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