KCGSingles.pdf

98 2 4

I

...............................................................................................................1

................................................................................................1 ................................................................................................4

.......................................................................................................5 ........................................................5 ............................8 ..................................................................................10

..................................................................10 ......................................................11

..............................................................................................13 ......................................................................13 ..................................................................................15 ..................................................................................16 ..............................................................18

.....................................................................................................21 ..............................................................................................21

..............................................................................................21 ..............................................................................................21 ..............................................................................................22

..............................................................................................23 ..........................................................................................23 ......................................................................................23

.....................................................................................................27 ..........................................................................27

(input)........................................................................................27 (process)............................................................................29 (output)......................................................................................32 (outcome) .....................................................................................46 (cost-efficiency)................................................51 (cost-effectiveness)..........................................52

..................................................................53 ......................................................................53 ......................................................................56

II

.................................................................................................70 ......................................................................................................70

..........................................................................70 ......................................................................................71

..........................................................................................75 ..............................................................................................80

.....................................................................................................................81 .............................................................................................................................86

..................................................86 ..........................................................90 ..........................96 ......................................................99 ....................................................................................122

III

2-1 .........................................15 4-1 .....................................31 4-2 95 ..................................37 4-3 96 ..................................38 4-4 97 ..................................39 4-5 95 ..................................40 4-6 96 ..................................40 4-7 97 ..................................41 4-8 95-97 ...........................42 4-9 95-97 ...........................43 4-10 95-97 ..........................44 4-11 95-97 ..........................45

IV

2-1 ........................9 2-2 .......................................12 3-1 .............................................22 3-2 ...................................23 3-3 ...................................24 3-4 ...................................26 4-1 95 97 ..................29 4-2 95 97 ....29 4-3 95 97 ......................32 4-4 95 97 .........................33 4-5 ..............................................34 4-6 95 97 .............................34 4-7 95-97 .............................36 4-8 95-97 ...........................36 4-9 95 ................37 4-10 96 ...............38 4-11 97 ...............39 4-12 ........................................45 4-13 97 .............................49 4-14 949597 ...........51 4-15 95-97 ..............................51 4-16 95-97 ..............................52 4-17 95-97 ..............................52 4-18 95-97 ..............................52

1

/ 1990( 58%)( 38%)2000 /( 73.6%)( 32.9%)(19962008)/ 62% 73.6%(2008 ) 7.88% 5.55% 2000 (5.27%)(4.67%) 95 4832 96 4223 97 4100

19921995 199520082005 2005 2003

2

2002

cost effectiveness

(accountability )Performance Management

5

(2009)(2008)

(19921995)(19922008)(2001) 13%(2009)(2008)

6

(2004)(19962007)(2008)

(2003) 36.17% 58.33% 21.73%(Clampet-Lundquist, 2003)(Estrada & Nilsson, 2004)(2008)

8

()(2008)(2004)

(2006)(2008)/( 40%)()( 20%)(16%)()( 16%)25 13 (52%),( 40%)( 36%)( 36%)(24%)( 12%)( 8%)

(2007)( 2-1)()

9

2-1

- 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 - - - 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 - - - 1 - - - - - 4 - - - - - - - -

10

1.

2.

11

3.

4.

()

12

(1) (2) (3) (4) (5)

2-2

26-28 11 3500 1700 900 900 (2468 )

29-32 12 4000 1800 1100 1100

(571315 )

26 15 4500 2200 1200 1100

(601 22 )

31 15 4500 2200 1200 1100

(601 79 )

24 12 4500 - - -

13

age of accountability1999

20032000performance evaluationcontrol2004

(cost-benefit analysis)(cost-effectiveness analysis)(Robbins)2001(Peter Drucker)(doing things right);

14

20011993199719992002Zeithaml et. al19902002

(1995)2005McGregor Cederblom (1982)2005Richard and Micholas(1995) 2005(1989)2005(1996)20052002

15

2005(2002)2005

19992002

2-1

David Osborne Ted Gaebler 200520031.2.3.2001:1.(To

output outcome

16

Evaluate):2.(To Learn):3.(To Motivate):4.(To Promote):5.(To Celebrate):2003(2005)20021. 2. 3.

2002

1.

17

2.E

1.Parasuraman, Zeithaml & Berry19881.2.3.4.5.Parasuraman, Zeithaml & Berry1985101. 2. 3. 4. 5. 6. 7. 8. 9. 10.2002

2.

1

18

234

Cartor and Greer (hand-off control)2005De Neufville 2005(1999)(2002)

(2005)

19

Ammon(1996) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.2002Jackson91. 2. 3. 4. 5. 6. 7. 8. 9.

JacksonAmmon1996:

1. 2. 3. 4. 5.

6. 7. 8.

9. 10.

Delaney & Huselid19961.Delaney & Doty19961999 2004

20

95 97

21

95 97 inputthroughputoutputoutcome

1.input 2.throughputs 3.output 4.outcome

2009 2-4 12 2

22

1. 2. 3. 4. 5. 6. 7. 8.

3-1

2 3 4

23

()

3-2

A1

3 2

(1) (2)

A2

2 1

(1) (2)

24

B2 B1B10B11B12 B3B4B6 B5 B7B8B9

3-3

B1 45 97 11 28

B2

48 (13 )

() 98 3 19

B3

39 (11-12 )

() 97 1 24

B4

36 (6 )

96 7 1

B5

42 (6-7 )

()() 97 2 23

B6

43 (

) 97 2 22

25

3-3 ()

B7

52 (

) 97 3 3

B8

40

97 4 11

B9

46

96 12 26

B10

44

97 3 31

B11

38 1 97 3

()()

97 4 1

B12 49 96 12 1

26

3-4 B1B10B11B12 B3B4B6 B5 B7B8B9

27

(input)

1.

2.

(1) 23 15 12

15

(2)

DVD

28

(3)

3. (

)( 4-1)

A. B. C. D. E. F. G. H. I.

4-1 95 97 (4-1) 97 29,028 ( 4-2)

29

4-1 95 97 95 96 97

1. 4,401,029 5,839,024 6,880,908 2. 2,218,612 1,809,944 1,872,638 3. 470,972 470,972 500,000 4-2 95 97

95 96 97 1,447,572 1,447,572 1,288,632 335,000 335,000 340,000

50,000 50,000 90,000 238,400 238,400 350,000

2,070,972 2,070,972 2,100,000

(process)

(1)

A. () 10

B.

C. D.

30

(2)

A. ()80%

B. C. D.

E. F.

G. H.

31

/()

4-1 97

A.

/

1-3

32

B. (E )()()()

C. D. E.

(output)

1.

4-3 95 97

95 (/) 96 (/) 97 (/)

82 71 65 / 154 89 61

236236236236 160160160160 126126126126 4-3

2.

12 95 97 ( 4-4)( 4-5)

33

4-4 95 97 () 95 96 97

600(23%) 186( 7%) 117( 5%) 903(12%) 1,358(52%)1,358(52%)1,358(52%)1,358(52%) 871(35%)871(35%)871(35%)871(35%) 513(24%)513(24%)513(24%)513(24%) 2222,742(37%),742(37%),742(37%),742(37%) 63( 2%) 68( 3%) 69( 3%) 200( 3%) 35( 1%) 35( 1%) 18( 1%) 88( 1%) 63( 2%) 55( 2%) 71( 3%) 189( 3%) 74( 3%) 44( 2%) 45( 2%) 163( 2%) 11( 0%) 6( 0%) 3( 0%) 20( 0%) 11( 0%) 22( 1%) 6( 0%) 39( 1%) 140( 5%) 48( 2%) 68( 3%) 256( 3%) 42( 2%) 44( 2%) 86( 1%) 263(10%) 350(14%) 288(13%) 901(12%)

13( 0%)13( 0%)13( 0%)13( 0%) 777790(31%)90(31%)90(31%)90(31%) 940(43%)940(43%)940(43%)940(43%) 1111,743(24%),743(24%),743(24%),743(24%) 2,631 2,517 2,182 7,330

4-4

34

4-5

3.

4-6 95 97 95 96 97

58 40 69%

52 27 52%

70 36

49 24 49%

50

70 70%

35

4-6 95 97 () 95 96 97

36

6 40%

12 90%

() () 19 76%

E 75 100%

95 100% 71%

72 73%

90%

76 90% 85%

66 76%

70 86%

57 70% 71%

100 80

100 80%

86 100%

45 100%

39 78%

5-6 12-15

79 1-2

79 1-2

95 334 96 463 97 460 ( 96 12-15

36

15 1-2 )

4.()

65 23 31 15 12 95-97

4-7 95-97

95 96 97

() 2,150() 1,806() 1,803() () 179() 151() 150()

4-8 95-97 1 2 3 4 5 6 7 8 9 10 11 12

95 196 198 193 192 179 177 181 170 173 160 165 166 2150()

96 163 155 155 154 144 163 161 146 142 146 135 142 1806()

97 147 145 154 166 176 171 157 155 159 132 126 115 1803()

37

4-9 95

1111 3 0 62 95.40% 2222 1 1 62 95.40% 3333 1 3 60 92.30% 4444 0 1 59 90.80% 5555 1 4 56 86.20% 6666 0 1 55 84.60% 7777 1 1 55 84.60% 8888 1 4 52 80.00% 9999 4 3 53 81.50% 11110000 1 4 50 76.90% 11111111 3 1 52 80.00% 11112222 4 3 53 81.50% 20 26 669 85.80%

//// 1.7 2.2 55.75 85.77%

4-2 95

38

4-10 96

4-3 96

1111 3 3 53 81.50% 2222 0 3 50 76.90% 3333 1 0 51 78.50% 4444 2 2 51 78.50% 5555 0 3 48 73.80% 6666 4 2 50 76.90% 7777 3 2 51 78.50% 8888 3 7 47 72.30% 9999 2 4 45 69.20% 11110000 7 3 49 75.40% 11111111 2 4 47 72.30% 11112222 3 1 49 75.40% 30 34 591 75.80%

//// 2.5 2.8 49.25 75.77%

39

4-11 97

4-4 97

1111 5 3 51 78.50% 2222 3 3 51 78.50% 3333 5 1 55 84.60% 4444 3 0 58 89.20% 5555 3 0 61 93.80% 6666 0 2 59 90.80% 7777 0 5 54 83.10% 8888 1 1 54 83.10% 9999 2 1 55 84.60% 11110000 0 10 45 69.20% 11111111 2 7 40 61.50% 11112222 1 3 38 58.50% 25 36 621 79.60%

//// 2.1 3 51.75 79.62%

40

95

4-5 95

96

4-6 96

41

97

4-7 97

42

(1) 95-97

4-8 95-97

43

(2) 95-97

4-9 95-97

44

(3) 95-97

97

4-10 95-97

45

(4) 95-97 97 10

4-11 95-97

5.

4-12

4-12 95 96 97

351,000 318,500 107,945 155,330

621,280 458,945 473,830

46

(outcome)

1. 95 97 96

(1)

(2)

47

(3)

(4)

48

(5)

(6)

49

(7)

2.

94 96 97 1 10

4-13 97

97.3.29 24 50%

97.4.12

39

78% 85%

97.5-8 E

75

100% 90%

50

4-13 97 ()

97.5.4

90% 71%

97.8.30 -31

45

100% 89%

97.7-9

12

90%

90%

97.10.26 70

86% 90%

3.

4-14 ()

51

4-14 959697

95 96 97

() 13(45%) 19(54%) 12(34%) 44(44%) () 4(14%) 3( 9%) 10(29%) 17(17%)

() 4(14%) 4(11%) 5(14%) 13(13%) () 3(10%) 5(14%) 4(11%) 12(12%)

() 5(17%) 4(11%) 4(11%) 13(13%) 29 35 35 99

(cost-efficiency)

(1)

(2)

4-15 95-97 95 96 97 2,070,972 2,070,972 2,100,000 () 2,631 2,517 2,182 787.14 822.79 962.42

(1)

52

(2) 4-16 95-97

95 96 97 238,400 238,400 350,000 () 334 463 460 713.77 514.90 760.87

(1)()

(2) 4-17 95-97

95 96 97 2,182,417 4,029,080 5,008,270 () 2,150 1,806 1,803 1015.08 2230.94 2777.74

(cost-effectiveness)

(1)()

(2)

4-18 95-97 95 96 97 2,182,417 4,029,080 5,008,270 7 9 9 311,773.86 447,675.56 556,474.44

53

1.

(A1)

(A2)

2.

(A1)

54

(A1)

3.

(A1)

4.

(A2)

5.

(A2)

6.

55

(A1)

7.

(A1)

8.

(A1)

(A2)

56

9.

(A2)

1.

(B1)

(B3)

(B4)

(B5)

12/25 ()(B8)

ok (B10)

57

(B11)

8 5.6 (B12)

(B5)

(B5)

12/25 ()(B8)

(B9)

(B11)

58

(B4)

(B6)

(B7)

(B9)

2.

(B3)

(B6)

(B7)

(B8)

59

(B10)

(B11)

(B4)

(B12)

(B1)

(B8)

(B10)

60

(B11)

(B4)

(B9)

(B6)

(B5)

3.

61

(B1)

(B6)

(B4)

(B8)

(B9)

(B3)

(B10)

()() (B11)

62

(B5)

(B7)

40 (B12)

4.

(B1)

(B3)

(B4)

(B5)

63

(B6)

(B7)

(B8)

(B12)

(B10)

(B11)

5.

(B1)

64

(B10)

(B11)

(B3)

(B8)

(B7)

(B9)

65

(B4)

(B5)

(B6)

11 (B12)

6.

(B1)

(B10)

(B11)

66

(B3)

12 (B4)

(B5)

(B6)

(B7)

(B9)

(B12)

67

7.

(B5)

(B6)

(B7)

(B8)

(B10)

68

(B1)

(B4)

(B9)

(B11)

69

ok (B12)

(B3)

(B4)

70

()

1.

12 95 97 2,631 2,182 1,358 531 97

95 78796 823 97 962

2.

95 334 96 46397 460

95

71

714 96 515 97 761 96 95 97

()

95 179 96 151 97 150 95 62%97 90% 95 97 13 (13%) 12 (12%)

95 1015 96 2231 97 2778( 4-17)

95 96 97 ( 4-18)

()

72

()

()

()

73

()

()

()

74

()

76

benefit in-kind

77

benefit in-cash (utilitarianism)

Voucher 1970s-1980sExperimental Housing Allowance Program, EHAP 12 30,000 1,800 10% 25%

81

() (2009)

(1989)

129-200

(1999) 2004 (2005)

(2004)

(2002)

(1996) (2002)

(2001)

20032(453-82

1992

(1992)

20032(4)146-154 (2002)

82

(2006)

198711121-153 (2006)

(2007)

(2008)

(2009) (1995)

1992341-58 1995 (1996)2

227-271 (1996)

1999

1357-98 (2007)

(2000) (2005)-

(2002) 300

(1999)

83

(2008)

(2006)14 25-62

(2003) (1992)

(1993)

(2004)-

(2002)

(2005)

(2003)

(2004)

1995

20025013-20 1999

1111-147 (2008) 121 (1996) 1990

171-30 Kettner, P. M., Moroney, R. M., & Martin, L. L. (1997/2003). Designing

and Managing Programs. 2003

Martin, L. L. & Kettner, P. M. (1996).Measuring the Performance of Human

84

Service Programs. 1999

() Ammons, David N. (1996). Municipal Benchmark: Assessing Local Performance

and Establishing Community Standards. Thousand Oaks, Calif:Sage. Cederblom, D. (1982). The Performance Appraisal Interview: A

Review,Implications, and Suggestions. Academy of Management Review,7,2,pp.219-227.

Clampet-Lundquist, S.(2003). Finding and Keeping affordable housing: Analyzing the experiences of single-mother families in North Philadelphia. Journal of Sociology and Social Welfare, 30(4): 123-140.

Drucker, P. F. (1973). Management: tasks, responsibilities practices. NY: Harper & Row.

Estrada, F & Nilsson, A.(2004). Exposure to threatening and violent behavior among single mother: The significance of lifestyle, neighborhood and welfare situation. British Journal of Criminology, 44(2): 168-187.

Gilbert Terrell1998. Dimension of Social Welfare Policy4th, NJPrentice-Hall, pp. 50-82.

Rank, Mark R. & Li-Chen Cheng (1995). Welfare Use Across Generations: How Important Are the Ties That Bind? Journal of Marriage and the Family, 57: in press.

Richard & Micholas. (1995). Production and Operations Management: Manufacturing and Services. 7th ed.

Parasuraman, A., Valarie Zeithamal, & Leonard Berry.(1985). A Concept Model of Service Quality and Its Implication for future Research. Journal of Marketing Research, 49: 3-4.

Parasuraman, A., Valarie Zeithamal, & Leonard Berry.(1988). Communication and Control Processes in the Delivert of Service Quality. Journal of Marketing Research, 52: 35-48.

85

()

http://www.moi.gov.tw/stat/index.asp

http://sowf.moi.gov.tw/stat/year/list.htm

http://www.moi.gov.tw/dsa/

http://social.tncg.gov.tw/woman_t.jsp?id=1148440242919

http://www.pthg.gov.tw/planjdp/News_Detail.aspx?ID=15143

http://cabu.kcg.gov.tw/Report/ReportTypeFile.aspx?menuid=183&id=96&year=-1&month=-1&index=8

86

86 12 15 4 6 42

90 1 10 5 6 3 90 3 19 2227

95 11 1 6 8 36

90

1. 18

18 (1) (2) 18,395 93 (3) 35 (4) (5) (6)

2. (1) (2) (3) (4) 3 X

(5)

3. 4. 10

5. 9600 A 4300 B 3000

C 2300

91

1.

(1)

(2) (3) (4) (5) (6) (7) (1) (2) 2.5 (3)

(4) (5)

(6) (7) (8)

2. (1) (2) (3) x

(4) (5)

3.

92

4. ( X )

5. 3,500-4,500

1. 18

18 (1) (2) (3)

2.5 5

2. (1) (2) 3 (3) (4) (5) 3 X

(6)

3.

4.

5. 1000 2600

93

() 1.

1 2 3 4 5

2. (1) (2) (3) (4) (5)

3. 4.

5. 2000

94

() 1. 6

1 18 (1) (2) 2.5 (3) 35

(4) (5) (6) (7) (8)

2. (1) (2) (3) (4) (5)

3. 4.

( X )

5. 4000

95

(98 3 ) 1.

(1) (2) (3)

(4) (5)

(6) (7) (8) (9)

2. (1) (2) (3) (4) (5)

3. 4.

5. ()

96

0910083131

1. 2. 3. 1 2 3 4 5

1. 2. 3. 4. 5.

97

1. 2. 3. 4.

98

()

1. 2. 3. 1 2 3 4 5

1. 2. 3. 4. 5.

99

97 98 99 100

1. 2.

1.

1. ()

2.

1. ()

98 12 31

1.

1.

1. ()

3.

2.

1. ()

1. 2.

100

97 98 99 100 1. 2.

1.

1.

99 12 31

2.

1.() 2.()

97 12 31

3.

1.() 2.()

97 12 31

4.

(1)

a.

1.() 2.

101

()

b.

1.()

(2)

1.()

a.

1.() 2.()

1.100 12 31 2.

b.

1.2. 3.

1. 2.3.4.

1.() 2.()

100 12 31

102

c.

1.2.

1. 2.

1.2. 3. 4

1.() 2.()

1.100 12 31 2.101 3.

d.

1.

1.

1.

1.() 2.()

1.100 12 31 2.101

103

2.

2. 3. 4. 5.

2. 3. 4.4

3.

e. 1. 1. 1.( 1.100

104

2.

2.

) 2.()

12 31 2.

f.

1.

1. 2.

1.

1.() 2.()

1.100 12 31 2.101

105

2.

3.

2.

3.

g.

1. 2.

1. 2.

1. 2.

()

1.100 12 31 2.

106

5.

()

1.()

97 12 31

6.

1.() 2.()

98 12 31

107

97 98 99 100

1. 2.

1.

- 4 3

1.()

1. 2.

2.

1.()

3.

1. 2.

1.() 2.()

1. 2.(

7.

1.()

98 12 31

8.

1.() 2.()

100 12 31

9.

1.() 2.()

1.100 12 31 2.

108

)

4.

1.() 2.()

1.100 12 31 2. 3.()

97 98 99 100

1. 2.

1.

1. 2.()

2.

1.()

1.98 12 31 2.

109

97 98 99 100 1. 2.

1.

()

1.() 2.()

97 12 31

2.

1.()

97 12 31

97 98 99 100

1. 2.

1.

1.

1.(

1.100 12 31

110

2.

) 1.()

2.

111

97 98 99 100

1. 2.

1.

1.30,000 2.5,000 3. 24,000

1.30,000 2.5,000 3. 36,000

1.30,000 2. 5,000 3.48,000

1.30,000 2. 5,000 3.60,000

1.() 2.()

1. 2.

2.

1.() 2.

97 12 31

112

3.

1.() 2.()

100 12 31

4.

1.()

97 98 99 100

1. 2.

1.

1.() 2.()

1.98 12 31 2.

2.

1.() 2.()

98 12 31

113

3.

()

()

1.() 2.()

98 12 31

97 98 99 100

1. 2.

1.

()

1.()

97 12 31

2.

1.() 2.

98 12 31

114

()

()()

3.

()

1.() 2.()

97 12 31

4.

()

1.()

97 12 31

97 98 99 100 1.

115

2.

1.

1. 2.

1.()

1. 2.

2.

1.2. 3.

1.()

1. 2.

97 98 99 100

1. 2.

1.()

97 12 31

116

()

117

97 98 99 100

1. 2.

1.

1.() 2.

1.(

97 12 31

2.

1. 2.()()

1.() 2.()

3.

1.()

118

2.(

4.

1. 2.

()

1.100 12 31 2.

5.

()

1.() 2.()

1.98 12 31 2.

6.

1.() 2.()

7.

1.() 2.()

1.99 12 31 2.

8.

()

1.( 2.()

1. 2.

119

9.

1.()

97 12 31

10.

1. 2.3. 4.

1.() 2.()

97 98 99 100

1. 2.

1.()()

369

1.() 2.()

2.()

1.

120

()()

2.()

3.()

1. 2.()

4.()

1. 2.()

5.()

1.() 2.()

6.

94 3 7 94 5 9

1.()

97 12 31

7.

1.() 2.()

8.

1. 2.

1.() 2.()

121

97 98 99 100

1. 2.

1.

1.()

1.99 12 31 2.

2.()

()

1.() 2.()

98 12 31

122

1. 2. 3. 4. 5. 6. 7. 8. 1. 2. 3. 4. 5. 6. 7. 8.

Documents

KCGSingles.pdf