MSIT200MSIT200Business of ITBusiness of IT微软微软 ITIT 业务业务

Paul Wang Paul Wang 王正忠王正忠IT Director – North Asia IT Director – North Asia 北亚区北亚区 ITIT 总监总监Microsoft Corporation Microsoft Corporation 微软公司微软公司

Agenda Agenda 内容提要内容提要

Microsoft IT Microsoft IT 环境 环境 Financials & BudgetFinancials & Budget 财务和预算财务和预算Federated IT ModelFederated IT Model 联盟式的联盟式的 ITIT 模式模式Strategy Strategy 战略战略The CIO MindsetThe CIO Mindset CIOCIO 的思考方向的思考方向GovernanceGovernance 管理管理Model EnterpriseModel Enterprise 模范企业模范企业

TokyoTokyo

DublinDublin

SingaporeSingapore

JohannesburgJohannesburg

微软的微软的 IT IT 规模规模

RedmondRedmond

CharlotteCharlotte

441+ 441+ 全球支持全球支持点点150+ 150+ 转变为互转变为互联网连接联网连接

• 60K 60K 员工员工• 45K 45K 第三方第三方 // 合同员工合同员工• 3500 IT Employees3500 IT Employees• 441+ Buildings in 89 441+ Buildings in 89

countriescountries26M 26M 语音留言语音留言 // 月月7M Remote 7M Remote Connection/MonthConnection/Month

>300K >300K 网络设备 网络设备 >120,000 >120,000 管理的管理的 用户机用户机>10,000 >10,000 服务器服务器

90K+ 90K+ 电子邮箱电子邮箱3M+ 3M+ 内部邮件内部邮件 //天天10M+ 10M+ 外部邮件外部邮件 //天天> 80% of > 80% of 邮件被邮件被过滤过滤125K 125K 被隔离被隔离 // 月月100K+ Intrusion 100K+ Intrusion attempts/probes/attempts/probes/scans per monthscans per month

Silicon ValleySilicon Valley

电子邮件的物理地点从电子邮件的物理地点从 7070 个个整合到整合到 66Exchange server 123 to Exchange server 123 to 3535156K Team sites, 5.6 TB 156K Team sites, 5.6 TB datadata48K Mysite48K Mysite

>400+ >400+ 应用程序应用程序>200+ tools>200+ tools单个单个 SAP instance SAP instance 1.9TB 1.9TB

Microsoft ITMicrosoft IT

ApplicationsApplications 60%60%

App Development (29%)App Development (29%)

App Support (31%)App Support (31%)

InfrastructureInfrastructure 40%40%

Network (14%)Network (14%)

Data Center (7%)Data Center (7%)

Employee Services (5%)Employee Services (5%)

Voice (5%)Voice (5%)

Helpdesk (5%)Helpdesk (5%)

Security (3%)Security (3%)

IT Spending IT Spending 花费花费

Functional ViewFunctional View FY05FY05BreakdownBreakdown

花费细节People 72%Data & Voice 16%Hardware 5%Facilities 5%Software 2%

30%New

Capability

70%70%Sustaining Sustaining & Running& RunningExistingExisting

CapabilityCapability

45%45%New New

CapabilityCapability

55%55%Existing Existing

CapabilityCapability

Increases value

Decreases maintenance

delivery

IT Budget ProcessIT Budget Process 预算流程预算流程

Move the Budget to the Decision OwnerMove the Budget to the Decision Owner 决策决策者者

Infrastructure = CIOInfrastructure = CIO

Applications = Business VP’sApplications = Business VP’s

Push and Pull ProcessPush and Pull Process 资金来源资金来源Push core infrastructure costsPush core infrastructure costs

Pull menu of additional ServicesPull menu of additional Services

Global IT Infrastructure Cost PoolGlobal IT Infrastructure Cost Pool 全球基础架全球基础架构花费构花费P&L user allocation of IT cost P&L user allocation of IT cost 按人数分配按人数分配Server charge back model Server charge back model 按服务器分配按服务器分配

Federated IT Model Federated IT Model 联邦式联邦式 ITIT 模型模型

Solid to CIO

Dotted to CIO

Finance

, H

R,

Finance

, H

R,

LC

ALC

A

Enterprise AppsEnterprise Apps

Serv

ices

Serv

ices

Sale

s and

Sale

s and

Mark

eti

ng

Mark

eti

ng

MB

SM

BS

H&

EH

&E

Planning, Architecture, and Governance Planning, Architecture, and Governance

ITIT

Opera

tions

Opera

tions

AdminAdminITIT

XITXIT

Serv

er

Serv

er

& T

ools

& T

ools

ServicesServicesITIT

OEM

OEM

MSN

MSN

Corporate groups

Sales and Marketing

Business Segments

Sales IT

IT Infrastructure & Client ServicesIT Infrastructure & Client Services

Information Security & PrivacyInformation Security & Privacy

OPSIT

MSN ITOEM ITH&E ITServer &Tools IT

MBS IT

Balance Balance 平衡 平衡 between:between:Risk (R) Risk (R) 风险风险Demand (D) Demand (D) 需求需求Value (V) Value (V) 价值价值

The CIO MindsetThe CIO Mindset 思考方向思考方向

Core Core 核心核心

StrategicStrategic 战略性战略性 High PotentialHigh Potential 高潜高潜能能

SupportSupport 支持支持““First and Best” (V)First and Best” (V)

Trustworthy Environment (R)Trustworthy Environment (R)

Model Enterprise (D+V+R)Model Enterprise (D+V+R)

Operational Excellence (D)Operational Excellence (D)

Helpdesk Support (D)Helpdesk Support (D)

Network (D)Network (D)

DC Operations (D)DC Operations (D)

Information Worker (D+R)Information Worker (D+R)

BI; EPE; Mobility (D+V)BI; EPE; Mobility (D+V)

IP Telephony (V)IP Telephony (V)

Latest technology (D+V+R)Latest technology (D+V+R)

LCS (V)LCS (V)

Model Enterprise+ (D+R+V)Model Enterprise+ (D+R+V)

Integrated Innovation (V)Integrated Innovation (V)

Microsoft IT Strategy Microsoft IT Strategy 战略战略

EmpowerEmpower 激发生产力 激发生产力 – – Help our customers, clients and Help our customers, clients and partners drive productivity with partners drive productivity with great services, guidance and great services, guidance and solutionssolutions

SimplifySimplify 简化技术环境 简化技术环境 – – Simplify our technology Simplify our technology environment and focus environment and focus investments ininvestments in core objectivescore objectives

ProtectProtect 安全保护 安全保护 – – No hacks or impacting attacks No hacks or impacting attacks

and total complianceand total compliance

Strategy PillarsStrategy Pillars 战略支柱战略支柱IT Objectives IT Objectives 目标目标

Be Microsoft’s Be Microsoft’s First and BestFirst and Best CustomerCustomer

Run Run World ClassWorld Class IT IT

ProtectProtect Microsoft Digital Assets Microsoft Digital Assets

Drive Drive productivityproductivity for our for our customers, clients and partnerscustomers, clients and partners

IT Health Scorecard IT Health Scorecard 健康记分卡健康记分卡

Application and service Application and service availability availability 应用和服务可用应用和服务可用度度Incident response Incident response 事件响应事件响应Data protection Data protection 数据保护数据保护Product adoption Product adoption 产品采用产品采用User satisfaction User satisfaction 用户满意用户满意度度Internal controls Internal controls 内部控制内部控制

Service Level Service Level ManagementManagementCapacity MgmtCapacity MgmtAvailability MgmtAvailability MgmtFinancial MgmtFinancial Mgmt

Incident MgmtIncident MgmtProblem MgmtProblem MgmtService DeskService Desk

Service Service Monitoring Monitoring and Controland ControlSystem AdminSystem Admin

Security AdminSecurity AdminNetwork AdminNetwork Admin

Change MgmtChange Mgmt Configuration Configuration MgmtMgmt

Release MgmtRelease Mgmt

MOFMOF

Microsoft Operations Microsoft Operations Frameworks Frameworks 运营框架运营框架

容量管理 容量管理 Capacity Capacity 可靠性管理 可靠性管理 Availability Availability 财务管理 财务管理 Financial Financial 工作量管理 工作量管理 Work ForceWork Force服务可持续性管理 服务可持续性管理 Continuity Continuity 服务级别管理服务级别管理 SLA SLA

改变的管理 改变的管理 ChangeChange设置的管理 设置的管理 ConfigurationConfiguration发布的管理 发布的管理 ReleaseRelease

优化 Optimizing

改变

操作 Operating服务的监督 服务的监督 & & 控制 控制 ServiceService安全的管理 安全的管理 SecuritySecurity网络的管理 网络的管理 NetworkNetwork系统的管理 系统的管理 SystemsSystems工作表 工作表 Job SchedulingJob Scheduling存储管理 存储管理 StorageStorage输出管理 输出管理 Print/outputPrint/output目录管理 目录管理 Directory serviceDirectory service

Service DeskService Desk事件管理 事件管理 IncidentIncident

问题管理问题管理 ProblemProblem

支持 Supporting

Security Strategy Security Strategy 安全战略安全战略Mitigate risk to the infrastructure through implementation of

four key strategies减少风险

Mitigate risk to the infrastructure through implementation of four key strategies

减少风险1. Securethe Network Perimeter网络区域

Secure Wireless Secure Wireless Smart Cards for RASSmart Cards for RAS Secure Remote UserSecure Remote User Next Generation AVNext Generation AV Messaging FirewallMessaging Firewall

2. Secure the NetworkInterior 网络内部

Eliminate Weak Eliminate Weak PasswordsPasswords

Acct SegregationAcct Segregation Patch ManagementPatch Management NT4 Domain MigrationNT4 Domain Migration IPsec SegmentationIPsec Segmentation Smart Cards for Admin Smart Cards for Admin

AccessAccess

3. SecureKey Assets 重要资产

Secure Source Code Secure Source Code AssetsAssets

Lab Security AuditLab Security Audit

4. Enhance Monitoring and Auditing

监控与审计 Secure Environmental Secure Environmental

RemediationRemediation Automate Vulnerability Automate Vulnerability

ScansScans DatabaseDatabase Forced PatchingForced Patching Automatic Port Automatic Port

ShutdownShutdown Helpdesk ProcessHelpdesk Process

IT Governance IT Governance 管理管理Reasons for IT GovernanceReasons for IT Governance 原因原因

Security & Privacy Security & Privacy 安全和隐私安全和隐私Maximize IT investment Maximize IT investment 投资效益投资效益IT and business alignment IT and business alignment 统一目标统一目标

IT ResponsibilitiesIT Responsibilities 责任责任Infrastructure Infrastructure 基础架构基础架构ApplicationsApplications 应用应用Policies vs. GuidelinesPolicies vs. Guidelines 政策与指导方针政策与指导方针Data Data 数据数据Client (User) AwarenessClient (User) Awareness 客户了解度客户了解度

Exec support + Pick the battles + Incremental progressExec support + Pick the battles + Incremental progress

领导支持 领导支持 + + 技巧应战 技巧应战 + + 循序渐进循序渐进

Model Enterprise Model Enterprise 模范企业模范企业““Model a continuously optimized Enterprise Infrastructure utilizing Model a continuously optimized Enterprise Infrastructure utilizing

Microsoft products & operations principles” Microsoft products & operations principles”

利用微软产品和运营原则来构建一个持续优化的企业基础架构利用微软产品和运营原则来构建一个持续优化的企业基础架构

DriversDrivers 驱动因素驱动因素Value + Cost + Risk Value + Cost + Risk 价值 价值 + + 成本 成本 + + 风险风险

EnablersEnablers 激发因素激发因素Technology + Governance Technology + Governance 技术 技术 + + 管理管理

OutputsOutputs 结果结果Infrastructure Consolidation Infrastructure Consolidation 基础结构整合基础结构整合Move to InternetMove to Internet

Reduction in “Sustainer” $ IT Spend Reduction in “Sustainer” $ IT Spend 降低维护成本降低维护成本More Secure; Faster to react More Secure; Faster to react 安全快速安全快速Efficient and Effective Efficient and Effective 立竿见影立竿见影

Application Servers / Governance Application Servers / Governance 应用服务器应用服务器 // 治治理理Network + Telephony Network + Telephony 网络 网络 + + 电话系统电话系统Lab ConsolidationLab Consolidation 实验室整合实验室整合Data Center/Server/Storage ConsolidationData Center/Server/Storage Consolidation 整合整合64 Bit Computing64 Bit Computing 64 64 位计算位计算Client Usage & Behaviour – Client Usage & Behaviour – “Value Realization”“Value Realization” 客户使用行为 客户使用行为 – – ““价值实现价值实现””

Windows VistaWindows Vista

Model Enterprise++Model Enterprise++ 模范企业模范企业 ++++

Windows Server 2003Windows Server 2003Greater Scalability Greater Scalability 可扩展性可扩展性Greater Availability Greater Availability 可使用性可使用性Reduced Administration Reduced Administration 管理管理

Exchange Server 2003Exchange Server 2003ScalabilityScalability 可扩展性可扩展性Compression Compression 压缩压缩Cache Mode Cache Mode 缓存技术缓存技术

Office System 2003Office System 2003MOM2005MOM2005SMS2003SMS2003

KeyKey Enablers Enablers

Economic realities Economic realities 经济现状经济现状IT Governance / Risk IT Governance / Risk 管理 管理 / / 风险风险Hardware advancements Hardware advancements 先进的硬先进的硬件件Telecom advancements Telecom advancements 先进的电信先进的电信Decreased communication costs Decreased communication costs 通通讯费用降低讯费用降低CIO influence at the CxO table CIO influence at the CxO table 影响影响力力

Additional EnablersAdditional Enablers

Consolidation OutcomeConsolidation Outcome 整合成绩整合成绩

Infrastructure server consolidation Infrastructure server consolidation 基础架构基础架构服务器服务器

51% reduction in Exchange servers 51% reduction in Exchange servers

Reduced from 74 to 6 sites with Exchange serversReduced from 74 to 6 sites with Exchange servers

30% reduction in global infrastructure servers30% reduction in global infrastructure serversDomain Controllers Domain Controllers 32% 32%WINS WINS 53% DNS 53% DNS 31% DHCP 31% DHCP 31% VPN 31% VPN 14% 14% Radius Radius 39% File 39% File 96% Print 96% Print 75% 75%

Data center consolidation Data center consolidation 数据中心数据中心Eliminated 12 data centersEliminated 12 data centers

Remote management Remote management

Windows Terminal ServicesWindows Terminal Services

Event monitoring and dispatch – MOM2005 Event monitoring and dispatch – MOM2005

Fiscal Year 2004 cost savings Fiscal Year 2004 cost savings 成本节省成本节省Server Consolidation: $5M USDServer Consolidation: $5M USD

Data Center Consolidation: $4.5M USDData Center Consolidation: $4.5M USD

Internet Connected Offices: $2M USDInternet Connected Offices: $2M USD

Target $100M USD savings over 3 yearsTarget $100M USD savings over 3 years

Service Levels Service Levels 服务级别提升服务级别提升Messaging availability = 99.99%Messaging availability = 99.99%

Proactive IT Service Requests = 87%Proactive IT Service Requests = 87%

User domain controller availability = 100%User domain controller availability = 100%

200:1 server to site services person ratio200:1 server to site services person ratio

Security Security 安全加强安全加强Critical security patches deployed in 72 hoursCritical security patches deployed in 72 hours

Clear and enforced security standards and policiesClear and enforced security standards and policies

Consolidation OutcomeConsolidation Outcome 整合成绩整合成绩

Focus on the basics and get them right! Focus on the basics and get them right! 打好基本功打好基本功What is Your CIO Mindset?What is Your CIO Mindset?

Demand vs. Risk vs. Value Demand vs. Risk vs. Value

Put the budget in the hands of the decision makerPut the budget in the hands of the decision maker

Reduce “Sustainer spend” : Invest in “Builder” ActivitiesReduce “Sustainer spend” : Invest in “Builder” Activities

IT GovernanceIT Governance

Understand what’s your enablers. Understand what’s your enablers.

Be your own Model Enterprise! Be your own Model Enterprise! 建立自己的企业规范建立自己的企业规范Infrastructure Consolidation!Infrastructure Consolidation!

Be model from the start Be model from the start (on a Windows 2003 standard platform)(on a Windows 2003 standard platform)

What is your ME++?What is your ME++?

In Closing… In Closing…

For More InformationFor More Information

Additional content on Microsoft IT deployments Additional content on Microsoft IT deployments and best practices can be found on and best practices can be found on http://www.microsoft.comhttp://www.microsoft.com

Microsoft TechNet Microsoft TechNet http://www.microsoft.com/technet/itshowcasehttp://www.microsoft.com/technet/itshowcase

Microsoft Case Study ResourcesMicrosoft Case Study Resourceshttp://www.microsoft.com/resources/casestudieshttp://www.microsoft.com/resources/casestudies

Increase IT Efficiency: Maintain Fewer Servers Increase IT Efficiency: Maintain Fewer Servers http://www.microsoft.com/http://www.microsoft.com/serverconsolidationserverconsolidation

E-mail IT ShowcaseE-mail IT Showcaseshowcase@microsoft.comshowcase@microsoft.com

© 2004 Microsoft Corporation. All rights reserved.© 2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

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