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MN HC: H THNG THNG TIN QUN L

S TIT- TN CH: (60 tit 4 tn ch) 1/ Nhng i tng no sau y thuc v mi trng ca t chc a Chnh ph, khch hng, i tc b Ban gim c, nhn vin, chnh ph c H thng thng tin, ngi s dng, khch hng d i tc, nhn vin, gim c 2/ Nhng x l no sau y khng thuc v cng ty a Gii quyt khiu ni b Bn hng c Quyt nh mua hng ca khch hng d Quyt nh mua hng ca cng ty 3/ Quy trnh bn hng ca mt h thng bn hng ti ca hng gm 4 bc a,b,c,d nh sau y. Hot ng no khng thuc v h thng bn hng ca ca hng ? a Tm hng trong kho b Xc nh yu cu mua hng ca khch hng c Kim tra hng trc khi mua hng d In bin lai thu tin 4/ Pht biu no sau y th hin tnh ph thuc a Tt c cc p n cn li b Nu sn phm ca cng ty km cht lng, phng kinh doanh khng th bn c c Cc doanh nghip cn hp tc nhau tn ti trong nn kinh t hi nhp d Doanh thu ca cng ty ph thuc vo th hiu ngi tiu dng 5/ H thng qun l kho c c im c bn l a Da trn hi tip cn bng b Ph thuc vo nh cung cp nguyn liu c Da trn hi tip tng cng d Hp tc vi nh cung cp nguyn liu 6/ V d no sau y th hin hiu ng l a Tt c cc p n cn li b Khuyn mi ln thng to ra nt c chai quy giao dch c Khuyn mi ln to ra doanh thu ln nhng cng cn ngun lc ln d Khuyn mi thng to ra cc t gim gi cnh tranh 7/ Phn r h thng gip cho ngi phn tch vin a Hiu c cu trc phn cp ca h thng b Ch ra nhng khuyt im ca h thng

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c Ch ra phm vi gii quyt vn d Ch ra nhng khuyt im ca h thng v Ch ra phm vi gii quyt vn 8/ S phn r h thng gip cho ngi phn tch vin a Hiu c vai tr ca mi thnh phn i vi ton h thng b Tp trung vo nhng vn c bn, b qua cc chi tit khng quan trng c Tt c cc p n cn li d Tp trung vo cc thnh phn lin quan n vn ang gii quyt 9/ Lc no sau y khng c to ra t vic phn r h thng a ERD v DFD b DFD c ERD d Khng c lc no 10/ Phng php no sau y khng din t c mi quan h cng tc gia cc thnh phn con a Phn r theo lnh vc kin thc chuyn mn (nh k ton, nhn s, sn xut,) v Phn r cc cng on trn dy chuyn to ra gi tr b Phn r theo lnh vc kin thc chuyn mn (nh k ton, nhn s, sn xut,) c Phn r cc cng on trn dy chuyn to ra gi tr d Khng c p n no ng 11/ S tng tc gia t chc vi mi trng .. a To ra dng vt cht v dch v b C ba p n cn li u ng c To ra dng tin t d To ra dng thng tin / d liu 12/ ra quyt nh, cc nh qun l cn c . a C ba p n cn li u ng b Dng vt cht, dch v c Dng thng tin, d liu d Dng tin t 13/ Vai tr ca h thng thng tin qun l i vi mc tiu ca t chc l a Phng tin hoch nh mc tiu b Phng tin phn nh kt qu thc hin mc tiu c C ba p n cn li u ng d Phng tin ph bin mc tiu 14/ c im ca mc tiu l a Phi gii quyt trit cc vn cn tn ng trc khi hoch nh mc tiu mi b Phi kh thi c nh hng pht trin t chc d Tuyt i ng 15/ Mc ch ca t chc . a Pht sinh t mc tiu ca t chc b L c s cho vic lp k hoch c L c s thit lp cc mc tiu

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d Tn ti song hnh cng vi mc tiu ca t chc 16/ Tin trnh l g ? a L mt chui hot ng c thc to ra nhng thay i cn thit b C ba p n cn li u ng c L mt chui hot ng tng tc gia ngi v my tnh d L mt chui hot ng c quy nh sn, phi tun th 17/ Hoch nh, gim st, iu khin, o lng l nhng vai tr c bn ca a Tin trnh qun l i vi tin trnh sn xut b Ngi qun l i vi nhn vin thuc cp c Ngi kim sot vin c giao nhim v ny d Ngi nhn vin i vi cng vic 18/ Ngi qun l cp cao thng i hi thng tin . a Chi tit v chuyn su trong phm vi trch nhim b Tng qut trn nhiu lnh vc, v theo st vi cc s kin ang din ra c Tng qut trn nhiu lnh vc, v t nhy cm vi cc s kin ang din ra d Chi tit v y trn nhiu lnh vc chuyn mn 19/ Mi quan h gia thng tin v d liu l: a Chng hon ton ging nhau b D liu c mang thng tin tr gip ra quyt nh hoc thc hin cng vic c Thng tin tr thnh d liu khi n c lu tr trong h thng my tnh d Thng tin c cha d liu tr gip ra quyt nh hoc thc hin cng vic 20/ Vng hi tip c hnh thnh t yu cu no sau y a C ba p n cn li u ng b Cn i gia mc tiu tn ngun lc to ra sn phm vi mc tiu th sn phm c Duy tr cc outputs cho ph hp vi chun d Duy tr cc outputs cho ph hp vi yu cu ca mi trng 21/ Vai tr ca d liu trn vng hi tip l a Lin kt hin trng vi bi ton gip ngi qun l tm ra phung n kh thi b Ch th, hng dn, quy nh cc hnh ng gii quyt bi ton c M t trung thc nhng s vt hin tng c lin quan n bi ton d lm thc o tnh cht hon thin ca cc cng vic 22/ Vai tr ca thng tin trn vng hi tip l a lm thc o tnh cht hon thin ca cc cng vic b Lin kt hin trng vi bi ton gip ngi qun l tm ra phung n kh thi c Ch th, hng dn, quy nh cc hnh ng gii quyt bi ton d M t trung thc nhng s vt hin tng c lin quan n bi ton 23/ Vai tr ca quyt nh trn vng hi tip l a lm thc o tnh cht hon thin ca cc cng vic b Lin kt hin trng vi bi ton gip ngi qun l tm ra phung n kh thi c Ch th, hng dn, quy nh cc hnh ng gii quyt bi ton d M t trung thc nhng s vt hin tng c lin quan n bi ton 24/ Vai tr ca cc chun trn vng hi tip l

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a Lin kt hin trng vi bi ton gip ngi qun l tm ra phung n kh thi b Ch th, hng dn, quy nh cc hnh ng gii quyt bi ton c M t trung thc nhng s vt hin tng c lin quan n bi ton d lm thc o tnh cht hon thin ca cc cng vic 25/ S.M.A.R.T l 5 c tnh cn thit ca a Thng tin b D liu c Cng vic d Chun 26/ Vai tr ca cc chun l a Phn nh trung thc hin trng ca t chc b i chiu vi kt qu thc t xc nh nhng vn mi pht sinh c Lin kt hin trng vi bi ton ang gii quyt d Ch th cho cc hnh ng hoc chin lc c th 27/ Chun, ngi qun l v b phn x l thng tin l 3 thnh phn c bn ca a H nim b Tt c cc h trn c H chuyn gia d H vt l 28/ M t no th hin c ch vn hnh theo chu k ng ca h thng thng tin qun l a S kin pht sinh t mi trng c h thng tin a n h ra quyt nh iu khin h tc nghip b Quyt nh t h ra quyt nh tc ng n mi trng v c o lng t h tc nghip c S kin pht sinh t h tc nghip c h thng tin a n h ra quyt nh iu khin h tc nghip d S kin pht sinh t h tc nghip c h thng tin a n h ra quyt nh tc ng n mi trung 29/ c im no th hin c ch vn hnh theo chu k m ca h thng thng tin qun l a Mi trng khng tham gia vo chu k iu khin b H tc nghip l ni pht sinh cc bi ton a n h ra quyt nh c Mi trng c tham gia vo chu k iu khin d H tc nghip khng tham gia vo chu k iu khin 30/ Cng ngh thng tin (phn mm, mng, my tnh) c th lm tng hiu qu x l ca a Tt c cc la chn trn b Cch hp tc lm vic c Cc tin trnh sn xut kinh doanh d Cc hot ng ra quyt nh 31/ Yu t no sau y l bt buc phi c trong cc h thng thng tin qun l a My tnh b Phn mm c Chun d C ba p n cn li u ng

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32/ Nhng g sau y c xem nh l thnh phn ca mt h thng thng tin qun l ? a Tt c cc p n cn li b Ngi s dng phn mm to ra thng tin hu ch cho t chc c Ngi lm nhim v bo tr v nng cp phn mm d My tnh c dng x l thng tin 33/ bit h thng thng tin qun l hin ti c to ra c nhng ni dung thng tin cn thit cho ngi qun l hay khng, ngi ta cn xem xt a Cc thnh phn vt l gm con ngi, phn cng, phn mm, mng my tnh v quy trnh b Cc thnh phn chc nng nh thu thp d liu, lu tr, x l v kt xut ra thng tin c D n pht trin h thng thng tin d C ch vn hnh ca h thng 34/ Mt khch hng t mua 2 sn phm, v thng bo v vic thay i a ch lu tr. Nhp cc loi d liu ny vo h thng c xem nh l hot ng c bn ca: a H thng x l giao dch (TPS) b H thng thng tin qun l (MIS) c Tt c cc p n cn li. d H thng h tr ra quyt nh 35/ ATM (my rt tin t ng) l mt . a H thng thng tin qun l (MIS) b H thng h tr ra quyt nh (DSS) c C ba p n cn li u ng d H thng x l giao dch (TPS) 36/ Nhp liu vo CSDL, h tr sa li v tm kim, in bo co thng k trn d liu l m t ca h thng a H thng x l giao dch (TPS) b H thng tin iu hnh (EIS) c H thng h tr ra quyt nh (DSS) d H thng thng tin qun l (MIS) 37/ H thng no sau y phn nh trung thc mi din bin trong qu trnh sn xut kinh doanh ca t chc doanh nghip a H thng tin iu hnh (EIS) b H thng thng tin qun l (MIS) c H thng x l giao dch (TPS) d H thng h tr ra quyt nh (DSS) 38/ H thng no sau y gip cho ngi qun l thc hin chc nng o lng a H thng thng tin qun l (MIS) b H thng h tr ra quyt nh (DSS) c H thng x l giao dch (TPS) d H thng tin iu hnh (EIS) 39/ H thng no sau y cung cp thng tin v phng n gii quyt cc tnh hung a H thng h tr ra quyt nh (DSS) b H thng x l giao dch (TPS) c H thng thng tin qun l (MIS)

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d H thng tin iu hnh (EIS) 40/ H thng thng tin no sau y phn tch din bin doanh thu ca mt loi hng ha theo tng thng a H thng h tr ra quyt nh (DSS) b H thng thng tin qun l (MIS) c H thng x l giao dch (TPS) d H thng tin iu hnh (EIS) 41/ Chc nng no sau y l ca h thng thng tin MIS a Thng bo v cc sn phm c by bn bi cc i th cnh tranh b Tr gip thit k mt chin dch khuyn mi c Xc nh nguyn nhn (phm vi trch nhim) lm cho sn phm b tn ng qu mc d Ghi vt chi tit cc s kin mua bn 42/ Chc nng no sau y l ca h thng thng tin DSS a Xc nh nguyn nhn (phm vi trch nhim) lm cho sn phm b tn ng qu mc b Thng bo v cc sn phm c by bn bi cc i th cnh tranh c Ghi vt chi tit cc s kin mua bn d Tr gip thit k mt chin dch khuyn mi 43/ Chc nng no sau y l ca h thng thng tin EIS a Tr gip thit k mt chin dch khuyn mi b Thng bo v cc sn phm c by bn bi cc i th cnh tranh c Xc nh nguyn nhn (phm vi trch nhim) lm cho sn phm b tn ng qu mc d Ghi vt chi tit cc s kin mua bn 44/ H thng tin iu hnh (EIS) lm tha mn nhu cu thng tin ca cp qun l no sao y a Cp qun l vn hnh b Cp qun l trung gian c Cp qun l cao nht d C 3 cp qun l cn li 45/ Nhng i tng no sau y c th l ngi s dng cc h thng thng tin qun l a C ba p n cn li u ng b Khch hng c Cc nh qun l trong t chc d Nhn vin k ton 46/ Model-base l thnh phn c th ca a H h tr ra quyt nh DSS b H thng thng tin qun l MIS c H thng tin iu hnh EIS d H thng x l tc nghip TPS 47/ Mi quan h gia h thng x l giao dch TPS v h thng thng tin qun l MIS l a D liu ca MIS c chia s trc tuyn cho cc x l ca TPS b D liu ca TPS c chia s trc tuyn cho cc x l ca MIS c D liu t MIS c copy thng xuyn vo CSDL ca TPS d D liu t TPS c copy thng xuyn vo CSDL ca MIS

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48/ Trong 3 loi kin thc cng ngh, t chc, v qun l, cc loi kin thc no l nn tng nh ngha cc chc nng ca h thng thng tin qun l ? a Kin thc t chc v cng ngh b C 3 loi kin thc cn li c Kin thc qun l v cng ngh d Kin thc t chc v qun l 49/ Phn tch h thng sn xut kinh doanh ca mt doanh nghip ch yu l cc hot ng a Phn tch cc tin trnh sn xut b Phn tch cc tin trnh qun l c Phn tch cc tin trnh gp phn to ra gi tr cho doanh nghip d Phn tch cc tin trnh bn hng 50/ Cch no tt nht (chnh xc, y nht) nhn bit cc quy tc qun l ca t chc ? a Phng vn ban gim c v nhng ngi s dng h thng b Phng vn nhng ngi qun l, phn tch ti liu v quan st thc t c Phng vn cc chuyn vin tng thit k cho h thng ny d Phng vn nhng ngi qun l v nhng ngi s dng h thng 51/ M t no sau y l chnh xc nht cho phng php phng vn c nhn a Chun b cu hi, gii hn ch v thi gian cho cc ch b Chun b cu hi v tm cu tr li trong cc ti liu ca t chc c Chun b cu hi ngn gn, d hiu v xc nh trc cc cu tr li d Chun b cu hi, cc phong tin nghe nhn v thit k bui phng vn 52/ M t no sau y l chnh xc nht cho phng php kho st bng phiu thm d a Chun b cu hi v tm cu tr li trong cc ti liu ca t chc b Chun b cu hi ngn gn, d hiu v xc nh trc cc cu tr li c Chun b cu hi, gii hn ch v thi gian cho cc ch d Chun b cu hi, cc phong tin nghe nhn v thit k bui phng vn 53/ M t no sau y l chnh xc nht cho phng php phng vn JAD a Chun b cu hi, gii hn ch v thi gian cho cc ch b Chun b cu hi ngn gn, d hiu v xc nh trc cc cu tr li c Chun b cu hi v tm cu tr li trong cc ti liu ca t chc d Chun b cu hi, cc phong tin nghe nhn v thit k bui phng vn 54/ M t no sau y l chnh xc nht cho phng php kho st ti liu a Chun b cu hi, cc phong tin nghe nhn v thit k bui phng vn b Chun b cu hi v tm cu tr li trong cc ti liu ca t chc c Chun b cu hi, gii hn ch v thi gian cho cc ch d Chun b cu hi ngn gn, d hiu v xc nh trc cc cu tr li 55/ Khuyt im chnh ca phng php quan st thc t l a C mu thun gia thc t v m t trong cc ti liu ca t chc b Kh xc nh c thi im hp l quan st c Pht hin nhiu cng vic khng c trong quy trnh d Tn nhiu thi gian quan st

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56/ Sinh vin sau mi ln thi mt mn hc s c im xc nh cho ln thi . Lc no sau y l lc chnh xc a ERD2

b ERD3

c ERD4

d ERD1

57/ M t no sau y dng cho SOURCE/SINK a D liu mang ni dung di chuyn t ch ny sang ch khc b D liu c lu ti y v c nhiu dng th hin khc nhau c Ngun gc pht sinh hoc ch n ca d liu d Cng vic hoc tc ng ln d liu, nh vy d liu c chuyn i, lu tr, phn phi 58/ M t no sau y dng cho dng d liu (data flow) a Ngun gc pht sinh hoc ch n ca d liu b D liu c lu ti y v c nhiu dng th hin khc nhau c Cng vic hoc tc ng ln d liu, nh vy d liu c chuyn i, lu tr, phn phi d D liu mang ni dung di chuyn t ch ny sang ch khc 59/ M t no sau y dng cho x l (process) a Tc ng ln d liu, nh vy d liu c chuyn i, lu tr, phn phi b Ngun gc pht sinh hoc ch n ca d liu c D liu c lu ti y v c nhiu dng th hin khc nhau d D liu mang ni dung di chuyn t ch ny sang ch khc 60/ M t no sau y dng cho Data Store a D liu c lu ti y v c nhiu dng th hin khc nhau

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b D liu mang ni dung di chuyn t ch ny sang ch khc c Ngun gc pht sinh hoc ch n ca d liu d Cng vic hoc tc ng ln d liu, nh vy d liu c chuyn i, lu tr, phn phi 61/ Yu cu DFD c tnh cht ng n, hp l l a Tt c cc thnh phn c bn ca h thng thng tin c th hin y trn lc b Tt c cc k hiu c bn ca lc DFD (dataflow, datastore, process, source/sink) c a vo y trong lc c Tt c cc dng d liu vo ra ca 1 x l hon ton ph hp (tng thch) vi cc dng d liu vo ra ca lc phn r x l d Tt c nhng m t trong lc hon ton ph hp vi cc quy tc qun l ca t chc 62/ Mc ch s dng ca ngn ng c cu trc gin lc (Structured English) l a chng minh rng DFD ph hp vi thc t b phn tch r cc yu t quyt nh a n vic chn la hnh ng ph hp c m t cu trc iu khin phc tp ca x l d m t ni dung x l cho ngi c mt cc ngn gn, y , d hiu 63/ Mc ch s dng ca bng quyt nh (Decision Table) l a phn tch r cc yu t quyt nh a n vic chn la hnh ng ph hp b chng minh rng DFD ph hp vi thc t c m t ni dung x l cho ngi c mt cc ngn gn, y , d hiu d m t cu trc iu khin phc tp ca x l 64/ Mc ch s dng ca cy quyt nh (Decision Tree) l a m t ni dung x l cho ngi c mt cc ngn gn, y , d hiu b chng minh rng DFD ph hp vi thc t c phn tch r cc yu t quyt nh a n vic chn la hnh ng ph hp d m t cu trc iu khin phc tp ca x l 65/ Vai tr ca cc lc DFD, ERD i vi vic pht trin h thng thng tin l a C ba p n cn li u ng b hn ch s dng cc on vn m t di dng. c chia s s hiu bit v mt h thng thng tin gia nhng ngi tham gia pht trin h thng thng tin d h thng ha kin thc hiu bit ca mi c nhn v mt h thng thng tin 66/ M t no ph hp vi DFD mc vt l cho h thng hin ti a Tn ca mi x l c ch ra cch thc hin cng vic ca h thng hin ti b Tn ca mi x l m t cch thc thc hin mt cng vic trong h thng mi c Tn ca mi x l l mt yu cu chc nng cn phi thc hin trong h thng mi d Tn ca mi x l ch th hin mt vai tr chc nng ca n trong h thng hin ti 67/ M t no ph hp vi DFD mc lun l cho h thng hin ti a Tn ca mi x l ch th hin mt vai tr chc nng ca n trong h thng hin ti b Tn ca mi x l m t cch thc thc hin mt cng vic trong h thng mi c Tn ca mi x l l mt yu cu chc nng cn phi thc hin trong h thng mi d Tn ca mi x l c ch ra cch thc hin cng vic ca h thng hin ti

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68/ M t no ph hp vi DFD mc lun l cho h thng mi a Tn ca mi x l m t cch thc thc hin mt cng vic trong h thng mi b Tn ca mi x l l mt yu cu chc nng cn phi thc hin trong h thng mi c Tn ca mi x l c ch ra cch thc hin cng vic ca h thng hin ti d Tn ca mi x l ch th hin mt vai tr chc nng ca n trong h thng hin ti 69/ M t no ph hp vi DFD mc vt l cho h thng mi a Tn ca mi x l m t cch thc thc hin mt cng vic trong h thng mi b Tn ca mi x l c ch ra cch thc hin cng vic ca h thng hin ti c Tn ca mi x l ch th hin mt vai tr chc nng ca n trong h thng hin ti d Tn ca mi x l l mt yu cu chc nng cn phi thc hin trong h thng mi 70/ M t no ph hp vi khi nim thc th trong m hnh quan nim d liu a Khng c cu no ng b L mt i tng c th c nhng thuc tnh cn thit cho vic m hnh ha c L mt tp hp gm nhiu i tng c chung mt s tnh cht (thuc tnh) 71/ M t no ph hp vi khi nim th hin trong m hnh thc th quan h a L mt i tng c th c nhng thuc tnh cn thit cho vic m hnh ha b L mt tp hp gm nhiu i tng c cng chung mt s tnh cht (thuc tnh) c Khng c cu no ng 72/ Cardinality trong lc ERD a Din t s th hin ca mt thc th c th tham gia vo mt mi quan h b Din t s c lng trung bnh cc phn t tham gia vo quan h c Din t s thc th tham gia vo quan h d Din t u tin ca quan h, v d: quan h nhiu c u tin hn quan h mt. 73/ nim v bng cp ca nhn vin trong t chc c m hnh ha tt nht bng a Thuc tnh ca quan h b Quan h c Thc th d Thuc tnh ca thc th 74/ Mc thay i no sau dy c th to ra nhng thnh tu ln nht, nhng cng ng thi tim n nguy c ri ro cao nht a Hp l ha b Chuyn dch c cu t chc c Ti cu trc tin trnh d T ng ha 75/ Yu t no sau y quan trng nht trong vic nh gi tnh kh thi ca mt h thng thng tin s c xy dng ? a Mc tin tin ca cc cng ngh b Mc thay i trong cu trc qun l c Mc tha mn cc tiu ch thnh cng (CSF) ca t chc d Mc li nhun thu c 76/ M t no sau y th hin khi nim chuyn dch c cu t chc a Thay i quy trnh cng ngh tn dng tri thc khoa hc tin tin

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b Ti u ha cc tin trnh trn dy chuyn to ra gi tr c Thay i phng php t chc ngun lc ti u ha cch s dng ngun lc d Thay i mc tiu kinh doanh ca t chc hp tc vi cc i tc 77/ Cho 2 bng quan h DAYCHUYEN (MDyChuyn, Tn, aCh) v SANPHAM (MDyChuyn, MSnPhm, MtSnPhm, TrngLng, Gi). Mt dy chuyn lm ra nhiu sn phm, mt sn phm ch c lm t mt dy chuyn (cc gi tr trong ct MDyChuyn ca bng SANPHAM c ly t ct MDyChuyn ca bng DAYCHUYEN). Mi quan h gia bng DAYCHUYEN v bng SANPHAM l mi quan h: a Khng thuc cc dng trn. b Nhiu-Nhiu (N-M) c Mt-Nhiu (1-N), SANPHAM c din t pha 1 d Mt-Nhiu (1-N), SANPHAM c din t pha N 78/ Cho 2 bng quan h DAYCHUYEN (MDyChuyn, Tn, aCh) v SANPHAM (MDyChuyn, MSnPhm, MtSnPhm, TrngLng, Gi). Mt dy chuyn lm ra nhiu sn phm, mt sn phm ch c lm t mt dy chuyn (cc gi tr trong ct MDyChuyn ca bng SANPHAM c ly t ct MDyChuyn ca bng DAYCHUYEN). Chng ta bit c g t bng SANPHAM ? a N c 2 kha chnh: MDyChuyn v MSnPhm b N c mt kha chnh kt hp t MDyChuyn v MSnPhm c N ch c 1 kha chnh l MSnPhm, v mt kha lin kt l MDyChuyn d Khng phi cc p n cn li 79/ Bng quan h c cu trc tt (well structured relation) l bng quan h a Khng c kha b rng b C ba p n cn li u ng c Ch cha d liu nguyn t d Ch cha ti thiu d liu d tha 80/ M t no sau y th hin c trng c bn ca dng chun 1 (1NF) a Bng khng c 2 dng hon ton ging nhau b Bng khng c d liu no mang nhiu gi tr c Thuc tnh khng phi l kha th ph thuc hm vo ton b kha chnh d Bng khng cha ph thuc hm bc cu 81/ M t no sau y th hin c trng c bn ca dng chun 2 (2NF) a Thuc tnh khng phi l kha th ph thuc hm vo ton b kha chnh b Bng khng cha ph thuc hm bc cu c Bng khng c 2 dng hon ton ging nhau d Bng khng c d liu no mang nhiu gi tr 82/ M t no sau y th hin c trng c bn ca dng chun 3 (3NF) a Thuc tnh khng phi l kha th ph thuc hm vo ton b kha chnh b Bng khng c 2 dng hon ton ging nhau c Bng khng cha ph thuc hm bc cu d Bng khng c d liu no mang nhiu gi tr 83/ Mc ch chnh ca vic chun ha cc bng quan h l

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a tit kim khng gian lu d liu b Phn r bng quan h phc tp thnh cc bng nh hn d thao tc c Trnh trng lp d liu gia cc bng d To ra cc bng quan h c cu trc tt 84/ Mc ch chnh ca vic trn cc bng quan h l a To ra cc bng quan h c cu trc tt b tit kim khng gian lu d liu c Phn r bng quan h phc tp thnh cc bng n gin, d hiu d Trnh trng lp d liu gia cc bng 85/ Trng cng thc trong h qun tr c s d liu l g ? a L trng c h thng t ng tnh gi tr da trn cng thc khai bo cho n b L trng cha cng thc ca mu tin c L trng m gi tr ca n phi ph hp vi cng thc khai bo d L trng cha cc quy tc kim tra tnh ng n ca d liu 86/ Pht biu no sau y l nh ngha ca h qun tr c s d liu a H qun tr c s d liu l phn mm nh ngha, thao tc, lu tr v chia s d liu ca c s d liu b C ba p n cn li u ng c H qun tr c s d liu l phn mm dng lin kt nhiu c s d liu d H qun tr c s d liu khng cha c s d liu 87/ to ra 1 bng d liu trong c s d liu, s dng lnh SQL a Create b Grant c Insert d Alter 88/ Gi s ta c 2 bng EMP(ID, Name) v SKILLS(ID,Skill). bit k nng ca mt nhn vin Joe, ta s dng lnh a Select A.Name, B.Skill from EMP A, SKILLS B where A.ID=B.ID and A.Name=Joe b Select A.Name, B.Skill from EMP A, SKILLS B where A.Name=Joe c Select A.Name, B.Skill from EMP A, SKILLS B where A.ID=B.ID d Select A.Name, B.Skill from A EMP, B SKILLS where A.ID=B.ID and A.Name=Joe 89/ M t no sau y khng phi l chc nng ca form/report trn my tnh a Loi b d liu khng cn thit b Chuyn i d liu sang kiu d liu ph hp vi my tnh c Pht hin li v sa li nhp liu d Cp nht d liu vo c s d liu 90/ Pht biu no sau y l ng a Th ATM khng phi l ti liu b Th ATM l ti liu xoay vng c Th ATM l ti liu bn ngoi d Th ATM l ti liu ni b ca t chc 91/ ngha ca tng tc dng gi i vi t chc l a C ba p n cn li u ng

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b Gip t chc kim sot cc cng vic theo quy trnh c Gip t chc p ng cc yu cu a dng t bn ngoi d Gip t chc gii quyt cc tnh hung cha lng trc 92/ i vi cc h thng tng tc trn my tnh, pht biu no sau y khng phi l yu cu chnh a M ha v nn d liu b H thng cn tr gip ngi s dng vo bt c khi no trong sut thi gian tng tc c Cc ni dung tr gip phi ph hp vi vn m ngi s dng ang gii quyt d Pht hin li v tr gip sa li trong cc tng tc 93/ Trong cc loi ph thuc (coupling) sau, ph thuc no l tt yu (khng th loi b) a Data coupling b Content coupling c Control coupling d Common coupling 94/ Trong cc loi ph thuc (coupling) sau, ph thuc no lm cho h thng kh pht trin nht a Stamp coupling b Control coupling c Common coupling d Content coupling 95/ Trong cc loi lin kt (cohesion) sau, lin kt no no l tt nht a Coincidental cohesion b Sequential cohesion c Temporal cohesion d Functional cohesion 96/ Trong cc loi lin kt (cohesion) sau, lin kt no no lm cho h thng ri ren, km mch lc nht a Temporal cohesion b Sequential cohesion c Functional cohesion d Coincidental cohesion 97/ Hiu qu s dng mt h thng thng tin ph thuc ch yu vo a u t cho cc thit b phn cng b Thit lp mng my tnh c bng thng ln (tc cao) c B tr ngun lc ph hp vi tng cng vic trong h thng d Trang b y phn mm cho ngi s dng 98/ Pht biu no sau y chnh xc nht a My in dng chung trong vn phng phi c ci t theo m hnh clientserver 3 lp b H thng ng dng Client-server 2 lp s t tn cng ci t hn client-server 3 lp c Trong m hnh client-server 2 lp, cc x l nghip v c thc hin server d cung cp dch v cho khch hng trn Internet th phi dng client-server 3 lp 99/ u im ca m hnh client-server 3 lp i vi m hnh client-server 2 lp l a H thng d pht trin v khng tn nhiu chi ph nng cp

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b Khng cn ci t phn mm ng dng cho ngi s dng c C ba p n cn li u ng d C th s dng cho cc khch hng mi hon ton cha bit trc 100/ Cng vic no sau y khng c thc hin trong giai on trin khai ng dng a V s i dy cho mng my tnh b Chuyn i cu trc d liu ca h thng c cho ph hp vi h thng mi c nh cu hnh cho tng thit b d V lc ERD 101/ Internet Explorer (IE) l mt loi phn mm a Tin ch ca h thng dng nh v v truy cp ti nguyn trn mng Internet b Phn mm ng dng dng duyt cc trang Web c Phn mm iu khin thit b (driver) d Phn mm pht trin ng dng 102/ Pht biu no sau y l ng i vi trnh bin dch (compiler) a N uc dng bin son m ngun cho chng trnh phn mm b L phn mm dng nhn dng v x l ting ni c N khng th bin dch v thc hin tng cu lnh ring l d Cn c gi l trnh thng dch (interpreter) 103/ So snh no sau y l chnh xc a Thi gian lp trnh bng ngn ng cp cao s ngn hn b Trnh bin dch cho ngn nga lp trnh cp cao s thc thi nhanh hn c Chng trnh phn mm c vit bng ngn ng lp trnh cp cao s chy nhanh hn d C ba p n cn li u ng 104/ Tnh cht phc tp trong cng tc lp trnh xut pht t nguyn nhn a C a, b, v c u ng b Cng ngh x l thng tin thay i rt nhanh c S dng kin thc hin ti gii quyt cc yu cu trong tng lai d Mang nng tnh sng tc ch khng th sn xut bng quy trnh cng nghip 105/ Khi no th dng cng vic kim th m vn bo m cht lng cho h thng ? a Khi c tnh s li cn li trong phn mm mc chp nhn c b Khi ngi s dng khng pht hin ra li na c Khi ht thi gian hoch nh cho kim th d Khi h thng (phn mm) hon ton khng cn li 106/ Khi h thng va mi xy dng th i tng no cn c kim th nhiu nht a Ngi s dng b Phn cng, thit b c Phn mm ng dng d Quy trnh khai thc 107/ Nhng i tng no sau y khng cn chuyn i khi trin khai h thng mi a C s d liu b Cc quy trnh nghip v c Cc biu mu ang s dng d Ngi s dng

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108/ Pht biu no sau y m t chuyn i trc tip (direct conversion) a Ton b h thng c vn cn hot ng trong khi h thng mi bt u b Mt phn ca h thng c c thay th dn bng h thng mi c H thng mi c a vo vn hnh mt s chi nhnh ca t chc d Ton b h thng c ngng hot ng ngay khi h thng mi bt u hot ng 109/ Pht biu no sau y m t chuyn i song hnh (parallel conversion) a H thng mi c a vo vn hnh mt s chi nhnh ca t chc b Ton b h thng c ngng hot ng ngay khi h thng mi bt u hot ng c Mt phn ca h thng c c thay th dn bng h thng mi d Ton b h thng c vn cn hot ng trong khi h thng mi bt u 110/ Pht biu no sau y m t chuyn i tng phn (phased conversion) a Mt phn ca h thng c c thay th dn bng h thng mi b H thng mi c a vo vn hnh mt s chi nhnh ca t chc c Ton b h thng c ngng hot ng ngay khi h thng mi bt u hot ng d Ton b h thng c vn cn hot ng trong khi h thng mi bt u 111/ Pht biu no sau y m t chuyn i thm d (pillot conversion) a Mt phn ca h thng c c thay th dn bng h thng mi b H thng mi c a vo vn hnh mt vi chi nhnh ca t chc c Ton b h thng c vn cn hot ng trong khi h thng mi bt u d Ton b h thng c ngng hot ng ngay khi h thng mi bt u hot ng 112/ Nhng m t no sau y cho mt nh ngha tt nht v "Marketing Mix" a Cch m sn phm c sp xp trong ca hng bn l gia tng ti a cc sales. b Cch phi hp cc yu t tip th bn sn phm v lm tha mn khch hng c L cch m cc doanh nghip phn phi sn phm thng qua bn l hoc bn bun d Cch m cc sn phm c nh gi bn v ng gi. 113/ Yu t no ca Marketing Mix trc tip nh hng n gi tr trao i mua bn ? a Product (Sn phm) b Promotion (Khuyn mi) c Place (Khu vc) d Price (Gi) 114/ Yu t no ca Marketing Mix truyn thng quyt nh s lng khch hng ca hng ha / dch v ang cung cp ? a Product (Sn phm) b Price (Gi) c Promotion (Khuyn mi) d Place (Khu vc) 115/ Mt doanh nghip mun lm tha mn nhu cu v mong mun ca khch hng tt hn bng cch cung cp dch v cht lng tt hn. Yu t no trong Marketing Mix m doanh nghip cn hng n ? a Place (Khu vc) b Price (Gi) c Promotion (Khuyn mi) d Product (Sn phm)

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116/ Mt doanh nghip mun lm cho khch hng nhn thc c nhiu hn v cc c tnh v li ch vt tri ca sn phm. Yu t no ca Marketing Mix gip h t c mong mun ny ? a Price (Gi) b Place (Khu vc) c Promotion (Khuyn mi) d Product (Sn phm) 117/ Sn phm c tiu th bng cch no ? a Qua cc knh tip th b Tt c cc cu trn c Qua cc knh phn phi d Qua cc hnh thc khuyn mi 118/ Sad-Ohs l mt cu lc b m dnh cho gii trung nin trn 40. Loi phn khc th trng no uc s dng cho cu lc b ? a Phn khc theo tui b Phn khc theo khu vc a l c Phn khc theo ngh nghip d Phn khc theo li sng 119/ Khi mt doanh nghip phn khc th trng da trn cc t chuyn mn nh "ngi lao ng", "tng lp trung lu", "gii qu tc" th loi phn khc th trung no c s dng ? a Phn khc theo kinh t x hi b Phn khc theo li sng c Phn khc theo tn ngng d Phn khc theo dn s 120/ Nhng g sau y l u im ca vic phn khc th trng a Lm cho doanh nghip u t nhiu hn vo sn xut b Cho php doanh nghip tp trung vo chin lc khch trng c hiu qu hn c Cho php doanh nghip tnh gi sn phm cao hn d Tit kim tin, do khng cn qung co trn TV 121/ Nhng v d no sau y l pht biu tt nht cho mc tiu kinh doanh a Tng gi i vi cc khch hng khng thng xuyn b Gim chi ph bng cch hn ch qung co trn TV c Gia nhp th trng thc phm ni a ca EU d Pht trin th phn ln thm17.5 % trong nm 2006 122/ Hot ng no sau y tt nht cho vic nghin cu mc hp dn ca sn phm i vi khch hng a Pht phiu thm d cho nhiu khch hng b Gi phiu thm d bng th in t n cc khch hng bit c Thu ht khch hng gh thm Website ca sn phm v t cu hi d Phn tch hnh vi, thi ca khch hng khi h ang quan tm n sn phm yu thch 123/ Ni dung ca d bo nhu cu (demand forecasting) l

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a Xc nh sn phm cn c nhng c tnh g b D on din bin v mc tiu th sn phm c Tm hiu sc mua ca th trng i vi sn phm d C ba p n cn li u ng 124/ cung cp thm thng tin cho khch hng ang s dng sn phm, cc doanh nghip s dng k thut y (Push), v d nh: a Gi khuyn ngh v cc ci tin mi cho cc khch hng ang s dng sn phm b Thit lp s in thoi h tr, t vn c Qung co sn phm trn chng trnh truyn hnh S la chn hon ho d Thit lp Website cung cp cc cu hi thng gp (FAQs) 125/ Du hiu no sau y th hin lng trung thnh ca khch hng a Khch hng mua sn phm vi s lng nhiu trong thi gian di b Khch hng t ch so snh gi ca sn phm thng c mua t mt nh cung cp c Khch hng thng chn la k sn phm v thng hiu trc khi mua d Khch hng khng quan tm n thng hiu ca sn phm 126/ H thng website t hng qua mng cn phi h tr a Chuyn yu cu t hng n ni ph trch bn hng b Cho bit s lng hng tn kho ca mt mt hng c Khch hng tm c i l bn hng gn nht d C ba p n cn li u ng 127/ Cc qung co c hiu qu l cc qung co a C ba p n cn li u ng b c ph bin khp ni cho tht nhiu ngi xem nh trn TV c Mang ng ni dung qung co (khng tha, khng thiu) n ng i tng nhn d Mang nhiu thng tin gii thiu v sn phm v thng hiu 128/ Hot ng no sau y quyt nh tnh cht vt tri ca sn phm trn th trng a Lu tr b Sn xut c Phn phi d Mua sm 129/ Qun l kho bng phng php EOQ da trn a Mc tn kho ti thiu tha mn nhu cu s dng vt t gia hai ln t hng b im cn bng gia chi ph lu kho v chi ph t hng c Chi ph lu kho ti thiu tha mn nhu cu s dng vt t d Chi ph t hng ti thiu trong mi ln t hng 130/ Pht biu no sau y khng phi l l do s dng m-un chun lp rp sn phm a Gim chi ph bo hnh, sa cha sn phm b Sn phm c nhiu tnh nng vt tri hn cc sn phm khc c Thi gian thit k sn phm mi c rt ngn d Vic sn xut ra sn phm t b ph thuc vo ngun cung cp cc m-un 131/ Cc ni dung k ton c dng cung cp cho Gim c ti chnh l a S liu ca cc ti khon tn dng b Bo co ti chnh

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c Tt c cc loi bo co k ton d S liu chi tit ca cc ti khon 132/ Ni dung no sau y khng thuc h thng k ton ca mt cng ty t nhn a Bn cn i k ton b D bo mc tng trng doanh thu c S liu li l d nh mc chi ph cho cc hot ng kinh doanh 133/ Mt giao dch bn hng cn phi c a Tin tr cho cc dch v b Chng t thu tin ca khch hng cho cc sn phm dch v cung cp c Chi ph cho vic bn sn phm d Hp ng mua bn 134/ Ai c trch nhim v hn bo m rng cc bo co k ton ca cng ty l ng ? a K ton trng b Tt c nhng ngi k tn trn bo co c Ngui to bo co d Gim c 135/ Ngi nhn vin k ton c trch nhim chnh l a Bo qun h s k ton ti chnh b Phn nh thc t, v cung cp thng tin k ton hu ch cho Gim c c Gim chi ph ca t chc xung mc thp nht d Theo di v i chiu cc ti khon 136/ Pht biu no sau y l ng i vi ngun nhn lc a L ngun lc c th mua c d dng t x hi b L ngun lc c quyt nh bi s lng nhn cng c L ngun lc c th t tng trng c theo thi gian d L ngun lc c chi ph s dng thp hn cc loi ngun lc khc 137/ Nhng cng vic no sau y khng phi l qun l ngun nhn lc a nh gi cng tc ca nhn vin b B tr cng tc ph hp cho nhn vin c Giao vic cho nhn vin d Hun luyn nhn vin 138/ Vai tr ca cc con ng thng tin ngh nghip (career paths) trong t chc l a C ba p n cn li u ng b nh hng ngh nghip cho mi ngi nhn vin c Lm c s o to, hun luyn nhn vin d t ra yu cu phn u rn luyn cho mi ngi nhn vin 139/ Pht biu no sau y khng phi l cng vic ca h qun l vn phng a Khng nh trch nhim v quyn hn cho mi ngi nhn vin b Quyt ton lng v cc khon thu nhp khc cho ngi nhn vin c Theo di mi din bin xoay quanh cch t chc thc hin cng vic d Lm cho cng vic c thc hin ng theo quy nh

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140/ L do hnh thnh cc h thng thng tin tch hp l a to iu kin cho mi nhn vin pht huy nng lc ca mnh b gim bt s c lp thng tin gia cc b phn chc nng c C ba p n cn li u ng d tng cng kh nng hp tc gia cc ngun lc thc hin mc tiu ca t chc 141/ CRM (Customer Relationship Management) c nh ngha l a Hiu khch hng + qun l mi quan h vi khch hng b Thu ht khch hng + qun l khch hng c Hiu khch hng + thu ht khch hng d Thu ht khch hng + duy tr mi quan h vi khch hng 142/ Mc ch ca CRM (Customer Relationship Management) l a Gip t chc hiu r gi tr ca mi khch hng b Gip mi khch hng hiu r gi tr ca t chc c Lm cho sn phm bn c nhiu hn d C ba p n cn li u ng 143/ Phng php no hiu qu nht lin lc vi khch hng ? a Thit lp cc knh thng tin lin lc vi tng khch hng b Phn nhm khch hng v nh ngha (cc knh thng tin ph hp cho mi nhm c Thit lp website lin lc vi tng khch hng d Thit lp Mailing list lin lc thng xuyn vi tng khch hng 144/ SCM (Supply Chain Management) gip cho t chc a Tm c khch hng tt nht b C ba p n cn li u ng c Tm uc nh cung cp tt nht d Tp trung vo th mnh ca n trn chui cc cng on lm ra sn phm 145/ Pht biu no sau y l ng i vi SCM (Supply Chain Management) a Kho l phn khng th thiu ca nh cung cp/phn phi/bn l b Mt khch hng cng c th l nh cung cp cho khch hng khc c C ba p n cn li u ng d Ri ro do khng chc chn l thuc tnh chc chn c ca dy chuyn 146/ Trong SCM, gi tr (tin) thu c ca mt t chc c sinh ra t . a Nng lc t kinh doanh ca t chc trn th trng b Nng lc cnh tranh ca t chc trn dy chuyn c Khng phi cc p n cn li d S chia s li nhun gia cc t chc hp tc trn dy chuyn 147/ Trong SCM, gi tr m khch hng cung cp cho dy chuyn c th hin trn a Up-stream (chiu ln) b Dng tin t c Dng thng tin d Down-stream (chiu xung) 148/ Trong SCM, sn phm cung cp t dy chuyn c th hin trn a Dng tin t b Dng vt cht

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c Up-stream (chiu ln) d Down-stream (chiu xung) 149/ Mt h thng c gng lm tha mn yu cu x l cng vic nhiu lnh vc qun l khc nhau trong t chc bng cch tch hp tt c cc x l vo trong mt h thng gi l a H h tr ra quyt nh (DSS) b H thng tin iu hnh (EIS) c H thng tin hoch nh ngun lc (ERP) d H thng thng tin qun l (MIS) 150/ H thng ERP a Ch s dng c trong mt b phn (phng ban) ca t chc b S dng ring cho cc hot ng qun l kho vt t c Tch hp x l ca cc b phn khc nhau phc v cho mc tiu chung d Ch s dng cho cc x l giao dch vi khch hng 151/ iu g sau y khng nm trong mc ch ca h thng ERP a Gim thao tc th cng do chuyn giao cng vic qua nhiu b phn b Tng tin cy ca thng tin c Tng s hiu bit v khch hng d chia s kho d liu chung cho nhiu chc nng 152/ Pht biu no sau y th hin suy ngh c h thng a ATM tit kim chi ph giao dch cho c c nhn ln t chc b ATM l phng tin qun l tin ng tin cy cho ngi s dng c ATM l h thng t ng ha trong h thng giao dch tin t d ATM rt ngn thi gian x l cc giao dch cho t chc 153/ V d no sau y th hin hiu ng l ca cc tc ng gia cc thnh phn trong h thng a Cng nghip ha s gy nhim mi trng b Tt c cc p n cn li c CNTT lm tng hiu qu qun l t chc d T ng ha quy trnh SXKD s thay i cch lm vic ca ngi nhn vin 154/ Nhng g sau y khng phi l ngun lc c s dng trc tip cho cng vic a Tin lng b Trang b bo h lao ng c n chiu sng ti ni lm vic d Quy trnh sn xut 155/ Tt c cc hot ng qun l trong t chc c trc tip pht sinh t . a Yu cu ca cp lnh o cao hn b Kh khn ca cp i c Mc tiu ca t chc d Nhn thc ca ngi nhn vin v cc vn trong t chc 156/ Gii php l g ? a L phng n c chn t cc phng n ti u theo tng tiu ch nh gi b L phng n tt nht trong s cc phng n bit c chn t mt tiu ch c L phng n c chn t cc phng n ti u trn tt c cc tiu ch nh gi

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d L phng n tt nht trong s cc phng n c nh gi trn tt c cc tiu ch 157/ ngha c bn ca vic i chiu gia kt qu d kin v kt qu thc t l . a Pht hin nhng khim khuyt trong kt qu thc t tm bin php ci tin b C ba p n cn li u ng c Tm nhng khim khuyt trong kt qu d kin iu chnh cho ph hp thc t d Gii quyt nhng vn pht hin ra sau khi p dng gii php 158/ Mt h thng thng tin c th tn ti c khng nu thiu phn mm ? a C, l khi ngi ta cha c c hi s dng my tnh b C, l h thng thng tin qun l theo theo chc nng c Khng, v n ch c th l h thng d liu, khng phi l h thng thng tin d Khng, cc h thng thng tin khng th thiu phn mm 159/ H thng no sau y i hi cc x l ca n lin kt cht ch vi quy trnh ca t chc ? a H thng tin iu hnh (EIS) b H thng h tr ra quyt nh (DSS) c H thng thng tin qun l (MIS) d H thng x l giao dch (TPS) 160/ Pht biu no sau y m t vai tr (chc nng, nhim v) chung ca cc h thng thng tin MIS, DSS, EIS a Cung cp thng tin ra quyt nh da trn d liu b Cung cp thng tin to ra gii php da trn thng tin bn trong v bn ngoi t chc c Cung cp thng tin hoc gii php ra quyt nh d Cung cp cc quyt nh da trn thng tin 161/ Pht biu no sau y l v d in hnh ca thng tin hnh thc a Mt trang Web trn mng Internet b Mt bi bo c ng trong tp ch Sc khe v i sng c Mt mu ghi ch cho mt cuc tr chuyn qua in thoi d Mt phc tho s lc khi ang suy ngh cch gii quyt vn no 162/ Ngi qun l phi ra quyt nh gii quyt mt vn bn cu trc, c ngha l a Vn ch c gii quyt mt phn, khng c gii php hon chnh. b Quyt nh cn da trn kinh nghim v t duy ring ca ngi qun l c Quyt nh s khng th a n hnh ng hp l d Vn c sn li gii, ch cn quyt nh chn la ca ngi qun l 163/ Nhng pht biu no sau y khng phi l li ch c bn ca h thng thng tin da trn my tnh (CBIS) a Gia tng tnh linh hot cho t chc b Tch ri cng vic vi v tr lm vic c Lm gim bt cp qun l trung gian d Khng b lc hu nh ng dng cng ngh mi 164/ Nhng hot ng no khng phi l tm hiu (nhn thc v) hin trng ca h thng a Tm hiu cc tiu chun ang p dng b Tm hiu cc mong mun ca ngi s dng

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c Tm hiu cc phng n tha mn yu cu ca ngi s dng d Tm hiu cc cng ngh c th dng ci tin h thng 165/ Khuyt im chnh ca phng php lm mu th (protyping) i vi kho st hin trng a Ngi s dng can thip qu su vo cng vic thit k h thng b Kh kim sot k hoch thc hin, n c th b ko di hn d nh c Kh xc nh cc x l c tnh h thng d Ngi s dng t ra qu nhiu yu cu chi tit 166/ Mt yu cu bt buc i vi vic kho st hin trng l a Lp su liu tht chi tit cho tt c cc tin trnh b Tm kim cc loi cng ngh mi gii quyt cc bi ton c Phng vn tt c nhng ngi ch cht d Kim chng thc t cc ti liu kho st c lp ra 167/ Khuyt im chnh ca phng php phng vn c nhn l a Ngi c phng vn khng tr li ng ni dung phng vn b Pht sinh nhiu kin c nhn v h thng hin ti c C nhiu mu thun kin gia cc c nhn d Kh gp c ngi phng vn 168/ Khuyt im ca phng php phng vn nhm l a C mu thun kin gia cc c nhn b Tn thi gian tho lun v nhng iu m ngi tham d va mi bit c C qu nhiu kin d Ngi a ra kin tri vi kin ca ngi qun l cp cao 169/ Mc ch chnh ca phng php ti cu trc tin trnh (BPR) l a To ra s thay i ln trong cch t chc thc hin cng vic b ng dng cng ngh mi h tr cho cc quy tc qun l bit c Tm ra cc khuyt im ca h thng trong lc kho st d Tm ra v tn dng cc ngun lc c sn thc hin mc tiu ca t chc 170/ Nhng g s c gi nguyn (khng i) khi ti cu trc cc tin trnh (BPR) a Mc ch (v mc tiu) ca t chc b Mi quan h qun l trong t chc c Cu trc ca t chc d Cc quy trnh nghip v ca t chc 171/ Yu cu c bn DFD c tnh cht hon chnh l a Tt c cc thnh phn c bn ca h thng thng tin c th hin y trn lc b Tt c nhng m t trong lc hon ton ph hp vi cc quy tc qun l ca t chc c Tt c cc dng d liu vo ra ca 1 x l hon ton ph hp (tng thch) vi cc dng d liu vo ra ca lc phn r x l d Tt c cc k hiu c bn ca lc DFD (dataflow, datastore, process, source/sink) c a vo y trong lc 172/ Yu cu c bn DFD c tnh cht nht qun l a Tt c cc thnh phn c bn ca h thng thng tin c th hin y trn lc

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b Tt c cc dng d liu vo ra ca 1 x l hon ton ph hp (tng thch) vi cc dng d liu vo ra ca lc phn r x l c Tt c cc k hiu c bn ca lc DFD (dataflow, datastore, process, source/sink) c a vo y trong lc d Tt c nhng m t trong lc hon ton ph hp vi cc quy tc qun l ca t chc 173/ Mi lin h l cha ca,l con ca, l v ca,l chng ca,.. gia ngi nhn vin v ngi thn ca h c m hnh ha tt nht bng a Cc thuc tnh trong thc th NGI THN b Thuc tnh ca mi quan h gia NHN VIN v NGI THN c Cc thuc tnh trong thc th NHN VIN d Quan h gia NHN VIN v NGI THN 174/ Bc s l nhn vin trong bnh vin c lc ERD tt nht l a ERD4

b ERD3

c ERD2

d ERD1

175/ Yu t no sau y quan trng nht trong vic nh gi tnh kh thi ca mt h thng thng tin s c xy dng ? a Nng lc p ng cc yu cu thay i b Nng lc h tr hon thin k hoch pht trin t chc c ng dng cng ngh thng tin tin tin nht d Lm hi lng ngi s dng h thng 176/ Chun ha (normalizasion) l : a Khng lm mt thng tin khi thao tc trn d liu b Tt c c cc p n cn li c Lm bc l r cc mi quan h tim n gia cc ni dung d liu d Tng hiu qu s dng khng gian lu tr 177/ Thuc tnh B ph thuc hm vo thuc tnh A c ngha l a C a, b, v c u ng b Nu cho trc 1 gi tr d liu A, th s xc nh c 1 gi tr d liu B tng ng c Nu cho trc 1 gi tr d liu B, th s xc nh c 1 gi tr d liu A tng ng d Nu cho trc 1 gi tr d liu A, th s tnh ton c 1 gi tr d liu B tng ng bng cng thc ton hc 178/ M t no sau y khng phi l chc nng ca form/report trn my tnh

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a Kim tra quyn s dng h thng ca ngi s dng b M ha v gii m d liu vo / ra c Truy vn trn c s d liu d Lu tr tm thi d liu vo / ra 179/ Mt c im c bn ca tng tc trc tuyn l a X l cho cc ni dung yu cu nh ngha sn b X l c thc hin c chu k lp li c X l qua nhiu cng on theo quy trnh nh ngha sn d X l xut hin ngu nhin cho cc yu cu c tnh tc thi 180/ Mt c im ca tng tc dng gi l a Thng c thc hin trn mng my tnh b Ni dung cc yu cu thay i ty theo tnh hung x l c X l c trnh t c n nh thi gian v thi im c th d Ngi thc hin cc x l khng c xc nh trc khi thc hin 181/ ngha ca tng tc trc tuyn i vi t chc l a C ba p n cn li u ng b Gip t chc tip cn v gii quyt tc thi cc yu cu mi pht sinh c Gip t chc p ng cc yu cu c s lng ln d Gip t chc gim st pht hin ra cc tnh hung cha lng trc 182/ Cng vic no sau y khng c thc hin trong giai on trin khai ng dng ? a c t yu cu chc nng cho h thng b Thit lp h s qun l cu hnh cho h thng c Lp trnh cho phn mm d Ci t cu trc cho cc bng d liu trn c s d liu 183/ Nhng g sau y khng thuc v khi nim sn phm phn mm ca ngi s dng a Chng trnh thc thi trn my tnh b C s d liu cho cc ng dng c Ti liu hng dn s dng (user guide) d Ti liu dng kim th phn mm 184/ X l quan trng nht ca phn khc th trng l a Phn tch mi quan h gia cc khch hng bit vi cc nhm phn khc b Phn tch mi quan h gia cc c im ca nhm vi c tnh ca sn phm c Xc nh mt khch hng thuc nhm (phn khc no) d Phn tch mi quan h gia cc nhm 185/ C nhn ha sn phm l a Sn phm phi c thit k a dng p ng cho mi s thch c nhn b Thay i cc thuc tnh ca sn phm cho ph hp vi s thch ca mt c nhn c Tt c cc yu cu ca mt c nhn u c doanh nghip p ng bng sn phm d Thit k sn phm cho ph hp vi tng nhm phn khc khch hng 186/ Quan im mua sm no sau y km hiu qu nht a Chn mua hng gi thp nht b Thc hin chnh xc cc cam kt trong hp ng mua sm c Kim sot k mc tiu dng vt t trong kho

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d m phn k vi nh cung cp v cc iu khon cung cp hng 187/ Cng vic no sau y khng nm trong vic hun luyn nhn vin mi a Khai bo l lch b Gp g cc ng nghip c Tm hiu v cc vai tr v trch nhim trong t chc d Tham quan cc tin nghi ca t chc 188/ Mt trong cc yu cu c bn ca CRM (Customer Relationship Management) l a Cn phi qun l thng nht cc knh thng tin v sn phm c cung cp b Cn phi c chnh sch ng x nht qun trong t chc i vi tng khch hng c Doanh nghip cn phi hng dn khch hng n vi cc dch v c cung cp d Cn phi c chnh sch nhn bit sn phm dch v no khng lm khch hng hi lng 189/ iu g sau y khng nm trong mc ch ca SCM (Supply Chain Management) a Gim thiu chi ph qung co b Gim thiu s khng chc chn c Gim thiu s sai thng tin d Gim thiu lng ph do lm trc 190/ Thng mi in t (TMT) l mt h thng m rng cc giao dch ca t chc bng cc giao dch in t. TMTc i hi phi c mng Internet khng ? a Nu khng c, nh cung cp khng th tip cn c vi khch hng b Thng mi in t khng i hi phi c mng Internet c Nu khng c, khch hng khng th tip cn c vi nh cung cp d Nu khng c, cc giao dch, giao tip vi khch hng s rt phin phc 191/ Pht biu no sau y khng phi l c im ca h thng tin iu hnh EIS a Thng tin c th hin thnh dng nh hoc vn bn tm tt b C s dng cng c phn tch thng tin/d liu t tng qut n chi tit c Chi tit ha bi ton t mc cao xung mc thp d C a ra gii php gii quyt vn 192/ Pht biu no sau y l chnh xc i vi phng php ti cu trc cc tin trnh (BPR) a Phn tch SWOT c tin hnh cng vi BPR b BPR c cha nhiu ri ro c BPR gy ra tm l cng thng cho nhiu ngi nhn vin ca t chc d L phng php vn nng, u vit hn cc phng php khc 193/ C bao nhiu li sai do vi phm quy tc v DFD trong lc sau (mi loi li ch tnh 1 ln)

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a 4 b 2 c 3 d 1 194/ Theo yu cu t phng ca khch, b phn tip tn s giao cha kha phng cho khch s dng, sau ghi d liu phng s dng vo CSDL in bin lai thu tin khi khch tr cha kha phng. Hy cho bit c bao nhiu li sai trong lc ng cnh sau:

a 4 b 3 c 2 d 1 195/ Ti quy tnh tin trong siu th, m s ca cc mn hng m khch hng chn mua c my c m vch nhn bit dng lm kha tm kim tn mt hng v n gi mn

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hng trong h s mt hng bn. D liu ny s c dng in ha n thu tin cho khch hng. S lng bn ca mi mn hng c ghi vo h s mt hng bn. Lc DFD hin ti mc lun l cho x l ny c v nh hnh sau. Hy cho bit m t no chnh xc nht cho cc dng d liu (1) v (2):

a 1: m s hng, s lung 2: m s hng b 1: m s hng 2: mn hng, s lung c 1: mn hng, s lung 2: mn hng, s lng d 1: mn hng, s lung 2: m s hng 196/ C tt c bao nhiu li vi phm quy tc v DFD trong lc sau

a 4 b 1 c 3 d 2 197/ C tt c bao nhiu li vi phm quy tc v DFD trong cc lc sau

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a 2 b 4 c 1 d 3 198/ nim v qun l trong mt t chc c m hnh ha tt nht bng a Thuc tnh ca thc th b Thc th c Thuc tnh ca quan h d Quan h 199/ Bn cht ca cng vic kim th l a nh ngha li, v tm xem n c tn ti trong h thng hay khng b Tm hiu ton b h thng ch ra khim khuyt, hoc sai st ca n so vi yu cu

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c S dng cc k thut bit d tm li d C ba p n cn li u ng 200/ Cc phng php d bo nhu cu da trn 4 yu t chnh, l: a c im ca nhm phn khc, c tnh ca sn phm, kh nng cung cp sn phm ca th trng, v mi trng cnh tranh b c tnh ca sn phm, mc tiu th sn phm, kh nng cung cp sn phm ca doanh nghip, v mi trng cnh tranh c c tnh ca sn phm, mc tiu th sn phm, kh nng cung cp sn phm ca th trng, v mi trng cnh tranh d c im ca nhm phn khc, mc tiu th sn phm, kh nng cung cp sn phm ca doanh nghip, v mi trng cnh tranh

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