BUSINESS

ETIQUETTES

MADE BY FAIREH AHMEDSUBMITTED TORESPECTEDSIR MR.FAHAD ALI RAZA

THE TWO MAIN PRINCIPLES

Golden: Treat others as you would like

to be treated

Platinum: Treat others as they would

like to be treated

Initial Perception Sustained Perception

Presence Personal Substance Appearance & Professionalism Manner & Style Attitude Etiquette Integrity Awareness Civility

Work Ethic & Discipline Presentation Listening and Interpersonal Skills Meeting Skills Business Meals

“The way you dress affects the way you are perceived, and

the way you are perceived, is the way you are treated.”

- Buck Rodgers

Former VP of Marketing, IBM

Author of The IBM Way

Neatly trimmed hair

Light perfume or cologne

Clean and trimmed fingernails

Limited jewelry

Concealed tattoos; no visible body jewelry

Polished shoes

Stockings without runs

Belts on pants; socks that match belt color

Before you enter a situation, visualize

what you are going to say and do—and

then mentally rehearse how you believe

your audience will respond.

At the same time, visualize what your

audience’s most preferred communicator

would be saying and doing.

Ask yourself, “What would the other person like to hear me say first?”

This will allow you to say something that will show you see things from the other person’s point of view.

Exercise: compliment someone at the table about something you know to be important to them.

USE PHRASES THAT BRING OUT THE BEST IN YOUR LISTENER

• I know you want what is fair for both of us.

• I am sure you will do your best to help me out.

• I am counting on you.

• I enjoy working for you because you respond so effectively to your department’s needs.

• I did not do the study because I’ve been busy.

• You are so selfish you never see how much you demand.

• The tests are not done yet! What do you people do all day?

• Don’t you ever pay attention? This document is full of mistakes.

• That’s won’t work

• I am planning to complete the study by Friday.

• I know you are busy. When can we schedule 30 minutes to discuss the possibility of hiring a part time assistant?

• I realize these tests require careful planning and execution. How soon can you finish?

• This memo is headed to the Director. Please make the changes I identified and proofread the report carefully. Thanks. I appreciate your help.

• Let me share my perspective on this issue.