Shish Ta Char

7/31/2019 Shish Ta Char

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86th Foundation Course

Chiranjiv ChoudharyVasudha Mishra

Rajiv Ranjan Mishra

2ndSeptember 2011


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ETIQUETTE

The Customary code ofThe Customary code of

politepolite behaviourbehaviour in ain a

societysociety

-- Oxford English DictionaryOxford English Dictionary


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nn Manners are like the zero

Manners are like the zeroin arithmetic, they may notin arithmetic, they may not

be much in themselves, butbe much in themselves, butthey are capable of adding athey are capable of adding agreat deal to the value ofgreat deal to the value ofevery thing else.every thing else.

nn Be nice to the people on theBe nice to the people on theway up, you may meet themway up, you may meet themon the way down.on the way down.


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BASIC PRINCIPLES

nn Courtesy, PolitenessCourtesy, Politeness

nn Consideration for othersConsideration for others

nn Buildesprit de corpsBuildesprit de corpsnn Gain self confidenceGain self confidence -- personallypersonally

and officiallyand officially

nn Sensitivity to different culturalSensitivity to different culturalsettings, traditions and practicessettings, traditions and practices


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GENERAL BEHAVIOURGENERAL BEHAVIOUR

nn Conduct should be befitting an officerConduct should be befitting an officer

nn Treat each other politelyTreat each other politely

nn Special concern on behaviour outsideSpecial concern on behaviour outsidethe Academy/Institute, with publicthe Academy/Institute, with public

nn If you have to disagree do so politelyIf you have to disagree do so politelyand in an urbane mannerand in an urbane manner

nn Punctuality and decorum to bePunctuality and decorum to be

maintained at all times (including PT,maintained at all times (including PT,Cultural Programmes and all otherCultural Programmes and all otherscheduled activities)scheduled activities)


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GENERAL BEHAVIOURGENERAL BEHAVIOUR

nn Attention to personal hygiene isAttention to personal hygiene is

essential (ref Shishtachar booklet)essential (ref Shishtachar booklet)

nn Do not make loud comments duringDo not make loud comments duringCultural Programmes, FilmsCultural Programmes, Films

nn Respect the Dignity of Artists andRespect the Dignity of Artists and

right of others to enjoy the showright of others to enjoy the show


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CONDUCT IN CLASSCONDUCT IN CLASS

nn Take your allotted seatTake your allotted seat

nn NO SMOKING in the campusNO SMOKING in the campus

nn No cross talk, whispering and otherNo cross talk, whispering and other

distractionsdistractions

nn Questions addressed to GuestQuestions addressed to Guest

Speakers/Faculty Members shouldSpeakers/Faculty Members should

be precise and politebe precise and polite


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nn Adopt proper posture in ClassroomAdopt proper posture in Classroom(back upright, no slouching in the(back upright, no slouching in the

chair)chair)

nn

Arms not to be crossed behind onesArms not to be crossed behind oneshead while sittinghead while sitting

nn Remain standing after lectureRemain standing after lecture

concludes till the speaker leaves theconcludes till the speaker leaves the

classclass


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nn No thumping on the table to applaudNo thumping on the table to applaud

onlyonlyappropriateappropriateclappingclappingnn Lapel Card shall always be worn in allLapel Card shall always be worn in all

functions and classesfunctions and classes

nn

NO MOBILE PHONESNO MOBILE PHONES


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CONDUCT IN HOSTELSCONDUCT IN HOSTELS

nn Avoid shouting, loud music, noisyAvoid shouting, loud music, noisy

scenesscenes

nn Music after 2200 hours should beMusic after 2200 hours should beheard through only ear phonesheard through only ear phones

nn Keeping or consuming alcohol isKeeping or consuming alcohol is

prohibitedprohibited

nn Inebriated conduct will result inInebriated conduct will result in

Disciplinary ActionDisciplinary Action


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DEMIDEMI--OFFICIAL LETTERSOFFICIAL LETTERS

DearDear

(Appropriate Greetings)(Appropriate Greetings)

Yours sincerelyYours sincerely

(Name)(Name)

ToTo


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TELEPHONE ETIQUETTE

nn Reflects on the image of the organizationReflects on the image of the organizationand governmentand government

nn

Good speech practicesGood speech practicesnn Do not make caller wait too longDo not make caller wait too long

nn Take messages for colleagues who areTake messages for colleagues who areunavailable andunavailable and pass the messages onpass the messages on

nn Remember to call backRemember to call back

nn Avoid rude responsesAvoid rude responses


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nn Do not terminate the call abruptlyDo not terminate the call abruptly

nn The privilege to terminate is of theThe privilege to terminate is of the

callercaller

nn When the person called is senior, doWhen the person called is senior, donot allow your PA to keep himnot allow your PA to keep him

waitingwaiting

nn

Maintain a message book and a callMaintain a message book and a callregisterregister

nn Keep conversations shortKeep conversations short

TELEPHONE ETIQUETTETELEPHONE ETIQUETTE


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Do Not OverloadDo Not Overload

Cell PhoneCell Phone

MannersManners


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EMAIL ETIQUETTE

nn Concise & to the pointConcise & to the point

nn No excessive punctuationNo excessive punctuation

nn Plain text messagesPlain text messagesnn Attachvisiting cardAttachvisiting card

(Keep them short)(Keep them short)

nn Use Reply facility to keep trackUse Reply facility to keep track

nn Correct use of group email addressesCorrect use of group email addresses

nn Reread & Reconsider before sendingReread & Reconsider before sending

nn Avoid sending same message again andAvoid sending same message again andagainagain--------called being apestcalled being apest


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Use the subject line if you haveUse the subject line if you have

one.one.


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Send & receive eSend & receive e--mailmail

attachments with care.attachments with care.nn Ask before sending really large attachments.Ask before sending really large attachments.

nn Consider using a zip/unzip program.Consider using a zip/unzip program.

nn Consider using SpellcheckConsider using Spellcheck

nn Watch outWatch out

forfor

viruses!viruses!


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CALLS AND VISITS

nn Social and official obligationSocial and official obligationnn Help to build inter personal relationsHelp to build inter personal relations

nn Calls generally between 6 and 7 PM unless theCalls generally between 6 and 7 PM unless theofficer called on specifies a later timeofficer called on specifies a later time

nn Ring up in advance and ascertain timeRing up in advance and ascertain timenn Calls in the AcademyCalls in the Academy

nn Social Calls in the field :Social Calls in the field :

Central Services / Forest Service OfficerCentral Services / Forest Service Officer

Trainees may call onTrainees may call onnn SeniorsSeniors

nn District Magistrate, District Judge andDistrict Magistrate, District Judge andSuperintendent of PoliceSuperintendent of Police


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RECEIVING CALLERS

nn Receive at the door or at the driveReceive at the door or at the drive

as they alight from the cars, ifas they alight from the cars, if

they are senior/ olderthey are senior/ older

nn See the visitors off to their car/See the visitors off to their car/

gategate-- do not shut the door on them.do not shut the door on them.


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CONDUCT IN LOUNGE/DRAWING ROOM

nn Gentlemen stand when ladies enterGentlemen stand when ladies enter

nn Officers stand when seniors enterOfficers stand when seniors enter

nn Officerswives rise for dignitaries onlyOfficerswives rise for dignitaries only

nn Officers stand when they are introducedOfficers stand when they are introduced

nn IntroductionsIntroductions

nn Men to ladiesMen to ladies

nn Juniors to seniorsJuniors to seniors

nn Young to the oldYoung to the old


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CONDUCT IN LOUNGE/DRAWING ROOM

nn Do not sit in the Lounge with yourDo not sit in the Lounge with your

legs up on a table/chairlegs up on a table/chair

nn

Do not disturb the LoungeDo not disturb the Loungearrangementsarrangements

nn Do not fail to wish appropriatelyDo not fail to wish appropriately

nn Do not play music loudlyDo not play music loudly

nn Do not form your own exclusiveDo not form your own exclusive

group .group .


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GreetingsGreetings

When meeting someoneWhen meeting someone

nn rise if you are seated.rise if you are seated.

nn smile and extend your hand.smile and extend your hand.

nn repeat the other person srepeat the other person s

name in your greeting.name in your greeting.nn A good handshake isA good handshake is

importantimportant it should beit should befirm and held for threefirm and held for three--four seconds.four seconds.


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AS A GUEST

nn Inform the host/ hostess of your acceptanceInform the host/ hostess of your acceptanceor your inability to attendor your inability to attend

nn Arrive punctuallyArrive punctually

nn

Greet the host and hostessGreet the host and hostessnn Do not ask for a drink which is not offeredDo not ask for a drink which is not offered

nn Follow Conduct Rules on drinking alcoholFollow Conduct Rules on drinking alcohol

nn (Drinking alcohol prohibited in campus)(Drinking alcohol prohibited in campus)

nn Sit upright in the chair/ sofaSit upright in the chair/ sofa

nn Thank the host and hostess before youThank the host and hostess before youleave and do not slink awayleave and do not slink away

nn Inform the host/ hostess of your acceptanceInform the host/ hostess of your acceptanceor your inability to attendor your inability to attend

nn Arrive punctuallyArrive punctually

nn

Greet the host and hostessGreet the host and hostessnn Do not ask for a drink which is not offeredDo not ask for a drink which is not offered

nn Follow Conduct Rules on drinking alcoholFollow Conduct Rules on drinking alcohol

((Drinking alcohol prohibited in campusDrinking alcohol prohibited in campus))

nn Sit upright in the chair/ sofaSit upright in the chair/ sofa

nn Thank the host and hostess before youThank the host and hostess before youleave and do not slink away.leave and do not slink away.


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CONVERSATION

nn Do not sit aloof, converse withDo not sit aloof, converse with

neighboursneighbours

nn Avoid talkingshopAvoid talkingshop

nn Avoid controversial topicsAvoid controversial topics-- religionreligion& politics, personal affairs& politics, personal affairs

nn Never remain withNever remain with

nn Hands in the pocketsHands in the pocketsnn Hands on hipsHands on hips

nn Crossed in front of the chestCrossed in front of the chest


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ROAD MANNERS

nn Do not edge people off the roadDo not edge people off the road

nn Do not stop to talk in the middle of theDo not stop to talk in the middle of theroadroad

nn Keep between the traffic and the ladyKeep between the traffic and the ladynn When walking with a companion and youWhen walking with a companion and you

meet an acquaintance, introduce yourmeet an acquaintance, introduce your

companioncompanion

nn Catch the eye of the senior officer andCatch the eye of the senior officer and

greetgreet

nn Never avoid greeting persons you knowNever avoid greeting persons you know


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DRIVING

MANNERS

nn Adhere to road rulesAdhere to road rules

and set an exampleand set an examplenn Give way to the right and to uphill trafficGive way to the right and to uphill traffic

nn Do not use the horn unless essentialDo not use the horn unless essential

nn Dip your headlights for oncoming vehiclesDip your headlights for oncoming vehicles

nn Help stranded persons and accidentHelp stranded persons and accidentvictimsvictims

nn Do not stop in the middle of the road toDo not stop in the middle of the road totalk, ask for the way etc.talk, ask for the way etc.


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INTERACTING WITH MPS &

MLASnn Due courtesy and consideration to beDue courtesy and consideration to be

shownshown

nn

Listen patiently & consider carefully, butListen patiently & consider carefully, butact according to best judgmentact according to best judgment

nn Any deviation from appointment to beAny deviation from appointment to beexplained & fresh appointment fixedexplained & fresh appointment fixed

nn Rise from the seat to receive & see offRise from the seat to receive & see offnn Invite to all government functions andInvite to all government functions and

arrange appropriate seatarrange appropriate seat


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nn Information of local importanceInformation of local importancerequested to be providedrequested to be provided

nn Should not approach MPs/ MLAs forShould not approach MPs/ MLAs for

sponsoring his/her individual casessponsoring his/her individual casesnn References from Committees ofReferences from Committees of

Parliament to be replied promptlyParliament to be replied promptly

nn Attempt to contact at the earliestAttempt to contact at the earliest

when a telephone message is leftwhen a telephone message is left

from MP/MLAfrom MP/MLA


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SUBORDINATE OFFICERS

nn Good officers display socialGood officers display social

graces equallygraces equally

nn

Politeness is very importantPoliteness is very importantnn Offering seatsOffering seats

nn Appropriate mode of addressAppropriate mode of address

nn

Set apart time to meet themSet apart time to meet themnn Please treat them the way youPlease treat them the way you

would like your superiors towould like your superiors to

treat youtreat you


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MESS ETIQUETTE

nn Every OfficerEvery Officer--Trainee is a hostTrainee is a host

nn Arrive before the guest, leave afterArrive before the guest, leave afterthe guestthe guest

nn Do not monopolize the senior guest orDo not monopolize the senior guest orleave abruptlyleave abruptly

nn Escort Officers to receive guest at theEscort Officers to receive guest at the

entrance, look after, introduce thementrance, look after, introduce themappropriately and see them offappropriately and see them off

nn Follow dress code in MessFollow dress code in Mess


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DRESS REGULATIONS

nn Jeans, TJeans, T--Shirts, Sneakers, Tennis Shoes,Shirts, Sneakers, Tennis Shoes,Slippers forbidden in classes, Mess,Slippers forbidden in classes, Mess,Official FunctionsOfficial Functions

nn It is compulsory for all Gentlemen OTs toIt is compulsory for all Gentlemen OTs towear Neckwear Neck--Tie during Office Hours. TheyTie during Office Hours. Theyshould be in Jacket with Leather Shoes.should be in Jacket with Leather Shoes.

nn Lady OTs can wearLady OTs can wear SareesSarees,, SalwarSalwar--KameezKameezandand ChuridarChuridar--KurtaKurta ..

nn Use Formal Dress whenever expected.Use Formal Dress whenever expected.


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Dining EtiquetteDining Etiquette

Table mannersTable manners

play an importantplay an importantpart in making anpart in making an

impression of ourimpression of our

personalitypersonality


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DINNERS & LUNCHES

nn Sit down or formal Lunches/ DinnersSit down or formal Lunches/ Dinners

nn BuffetsBuffets

nn Traditional settingsTraditional settingsnn Officers need to be equallyOfficers need to be equally

comfortable doing allcomfortable doing all

nn

Some attention on how to conductSome attention on how to conductoneselfoneself


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FORMAL DINNERS

nn Dress requirementsDress requirements

nn Table Seating with allotted seatsTable Seating with allotted seats

nn Table ServiceTable Servicenn Course by courseCourse by course

nn Use of cutlery & crockeryUse of cutlery & crockery

nn

Drinking ToastsDrinking Toastsnn More a ceremony than totuckMore a ceremony than totuck

inin


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Formal DinnersFormal Dinners


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DiningDiningnn Wait until everyone isWait until everyone is

seated before eating.seated before eating.

nn When dining with others,When dining with others,everyone should start andeveryone should start and

finish at the same time. Iffinish at the same time. Ifyou are a fast eater try toyou are a fast eater try topace yourself. You couldpace yourself. You couldmake the others feelmake the others feeluncomfortable if you finishuncomfortable if you finish

before they do.before they do.

nn When you are finishedWhen you are finishedeating do not push youreating do not push yourplate away from you.plate away from you.


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Place SettingPlace Setting

Start from the outside and work your way in


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Your Basic Place Setting


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Silverware/ CutlerySilverware/ Cutlery

nn If a piece of silverware drops, leave itIf a piece of silverware drops, leave itand ask for a replacement from yourand ask for a replacement from yourserver.server.

nn

Silverware should not touch theSilverware should not touch thetablecloth once used.tablecloth once used.

nn Place knife at the top of the dinnerPlace knife at the top of the dinnerplate, facing in, after use.plate, facing in, after use.

nn When you are finished, place yourWhen you are finished, place yourknife and fork in the center of yourknife and fork in the center of yourplate.plate.


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nn Once seated, placeOnce seated, placethe napkin unfoldedthe napkin unfoldedon your lap andon your lap and

leave it there untilleave it there untilyou are finished.you are finished.

nn Once you areOnce you arefinished place thefinished place the

napkin foldednapkin foldedloosely to the left ofloosely to the left ofyour plate.your plate.

NapkinNapkin


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nn A napkin is used toA napkin is used to

dab the corners ofdab the corners of

you mouth.you mouth.

nn If you need to leaveIf you need to leavethe table during thethe table during the

meal, place themeal, place the

napkin on the chairnapkin on the chair

and slide the chairand slide the chair

under the table.under the table.


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Serving FoodServing Food

nn Pass food to the right.Pass food to the right.

nn Transfer dip to yourTransfer dip to your

plate.plate.

nn Plates are served on thePlates are served on the

left.left.

nn Dishes removed fromDishes removed from

the right.the right.

nn Pass the salt and pepperPass the salt and pepper

together.together.


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nn Bread and rolls should be broken withBread and rolls should be broken with

your fingers, in small pieces andyour fingers, in small pieces andbuttered one piece at a time.buttered one piece at a time.

nn Cut a few pieces of meat or main courseCut a few pieces of meat or main course

at a time.at a time.nn Use your knife to cut lettuce if needed.Use your knife to cut lettuce if needed.


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Excusing Yourself and ProblemsExcusing Yourself and Problems

nn Be discrete if you have problem with the food.Be discrete if you have problem with the food.

nn Remove food the same way it went inRemove food the same way it went in--ononsilverware.silverware.

nn Excuse yourself, if you have to leave the table.Excuse yourself, if you have to leave the table.

nn Turn your head from the table when you coughTurn your head from the table when you coughor sneeze.or sneeze.

nn If someone uses your bread plate as their ownIf someone uses your bread plate as their owndo not inform them of their mistake, simplydo not inform them of their mistake, simplyuse your dinner plate. Do not use the breaduse your dinner plate. Do not use the breadplate on your right as a replacement.plate on your right as a replacement.


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BUFFETS

nn Ladies allowed to approach the tableLadies allowed to approach the tablefirstfirst

nn Guests to serve themselves firstGuests to serve themselves first

nn Do not crowd the table,Do not crowd the table,

serve yourself and move awayserve yourself and move away

nn Go for extra helpings after everyone hasGo for extra helpings after everyone hashad his first helpinghad his first helping

nn

Keep the napkin with you through outKeep the napkin with you through outnn Leave the used plate, cutlery & napkinsLeave the used plate, cutlery & napkins

at the designated location.at the designated location.


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Do not brandish/play withDo not brandish/play withcutlerycutlery

nn Do not speak with your mouth fullDo not speak with your mouth full

nn Do not chew with mouth openDo not chew with mouth opennn Do not take the knife to your mouthDo not take the knife to your mouthnn Do not scrape the plate with cutleryDo not scrape the plate with cutlerynn Do not put your elbows on the tableDo not put your elbows on the table

nn

Do not use a tooth pick at the tableDo not use a tooth pick at the tablenn Do not reach across the tableDo not reach across the tablenn Do wait for all to be served beforeDo wait for all to be served before

starting.starting.


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nn Take small bites, keep yourTake small bites, keep your

mouth closed and finishmouth closed and finishchewing before continuingchewing before continuing

your conversation.your conversation.

nn Try not to gulp your food, itTry not to gulp your food, it

isn't very attractive.isn't very attractive.

nn Do not blow on food that isDo not blow on food that is

hot. Wait until it cools or eathot. Wait until it cools or eat

from the side of the bowl,from the side of the bowl,when having soup.when having soup.


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Posture and ElbowsPosture and Elbows

nn Sit straight and try notSit straight and try not

to lean on the table.to lean on the table.

nn

Keep your elbows offKeep your elbows offthe table and close tothe table and close to

the body when you arethe body when you are

eating.eating.

nn However, when youHowever, when youstop to talk, it is okay tostop to talk, it is okay to

rest your elbows on therest your elbows on the

table and lean forward.table and lean forward.


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nn

Do not search around the dish forDo not search around the dish forthe choicest bitsthe choicest bits

nn Avoid using cutlery when eating outAvoid using cutlery when eating out

of a thali ( traditional )of a thali ( traditional )

nn When you eat with your fingers, doWhen you eat with your fingers, do

not lick them or wipe them on thenot lick them or wipe them on the

napkin/ table clothnapkin/ table cloth

nn Use a finger bowl.Use a finger bowl.


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Being polite sets the tone for work relationships,Being polite sets the tone for work relationships,

how you interact with people and how people perceive you"...how you interact with people and how people perceive you"...

"Take charge of what is yours, maintain proper decorum"Take charge of what is yours, maintain proper decorum

at all times and always treat othersat all times and always treat others

the way you want to be treated"the way you want to be treated"

Paula K. MorningPaula K. Morning

Practice thePractice the

knowledgeknowledge


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