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Te ep one User Gu e For S ng e L ne Sets

Calling FeaturesAvailable to You

See inside for instructionsand feature escriptions

Your te ep one erv ceprovi es you wit access to manycalling features which you can activate by using the touchone keypad on your telephone. oice Mail Guidelines

are available on the Communications Resources Web site:http://cr.ucdavis.edu/vmguide.cfm.

Ca Forwar BusyCa Forwar Don t Answer

Consult AnotherDirected Call ParkHold Plus

Ho On yLast Num er Re iaMa e Set Busy ng ga nSpeed Call-Short ListThree-Way ConferenceTransfer

Stan ar Features: ese eatures are avai a e as

stan ar service on sing e ine te ep ones.

Communications Resources (UC Davis Information and Educational Technology)

Office hours: Monday-Friday (except holidays) 8 a.m.-noon & 1-5 p.m.Customer Service... phone: 2-4603; fax: 2-5555; email: [email protected]

Opt ona Features ese eatures may e a e toyour te ep one ine.

roup Intercom Six Way Con erence Spee Ca -Long List Voice Mai

Ca Waiting


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THE FEATURES listed here are standard on single lineelephones. CALLING FEATURES an be activated by

dialing the appropriate feature CODE. When on a call, youmust LINKbefore dialing the feature code. The LINKINGprocess holds one call aside and gives you dial tone, thusenabling you to activate a feature. The features are listedin a commonly used order, not alphabetically.

o : 1. Press Switc oo , or FLASH ey.

2. Hear special dial tone 3. Dial feature code or phone number.

Trans erAllows you to transfer a call from your number toanot er campus te ep one num er.

To activate: LINK, dial campus number,ang up.

To deactivate: Hear busy signal, LINKtwice to return to original call. (Note: pausebetween the two LINKS.)

After dialing the campus number, you will hearringing and may stay on the line to announcethe call and hang up. If it is not necessary toannounce the transferred call, hang up once youhear the ringing. If you encounter a busy signal,LINK twice to return to the original call.

T ree- ay Con erenceCreates a conference between you and twoother parties.

o ac va e:Dial first telephone number,LINK, dial second number, LINK.

To deactivate:Hang up.

When the second party answers, you will LINKto connect all three parties. To remove yourself

from the conversation, hang up; the other twoparties may remain connected as long as one ison a campus telephone.

Consu t Anot erAllows you to place one call on hold while youmake another call. When your second callerangs up, you re urn o e

original call.

To activate:LINK, dial campus telephonenumber.To return to original call:You will beconnected automatically when secondparty hangs up.

The system will hold the original caller to theside so you can consult privately with thesecond party. When the second party hangsup, you will be automatically reconnected

Spee Ca : S ort L stStores ten frequently called numbers forquick dialing. When stored, each number isassigned a one-digit code.

To store numbers:Lift handset, press*95, dial one-digit entry code, dial phonenumber, press #.To activate:Lift handset, dial * plus one-

digit entry code, press #.

ote: You may change a number on your listby simply programming the new telephonenum er over t e o .

Communications Resources (UC Davis Information and Educational Technology)Office hours: Monday-Friday (except holidays) 8 a.m.-noon & 1-5 p.m.

Customer Service... phone: 2-4603; fax: 2-5555; email: [email protected] 1

TANDARD FEATURE


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Ca ParParks a call on your own number so you canretrieve it from another campus telephone.This feature is typically used when you needto look up information away from your office(in lab or storeroom, for instance) in order tocomplete a call.

o par : LINK, press *75, RELEASE orhang up.To retrieve:Press *85, dial your ownte ep one p one num er.

If the parked call has not been retrievedafter two minutes, it will ring at the telephonethat parked the call. Even though a call isparked, you can initiate and receive othercalls. Calls cannot be parked on a groupintercom number.

Last Num er Re a

Automatically redials the lastelephone number you dialed.

To activate: Lift handset, press # #.



TANDARD FEATUREContinued...

a Forwar Un versaForwards your calls to an on or off-campusumber programmed by you. When activated,Callorward Universal overrides the programming

for Call Forward No Answerand Call Forwardusy so your calls will ring at the Call Forwardniversaltelephone number.

o ac va e:Lift handset, press *70, dial

elephone number where calls will beforwarded.

o eac va e:Lift handset, press *80.

Once activated, you may still make calls fromour telephone; however only the person to whomouve forwarded your calls can reach you at yourumber. You must deactivate the feature beforeou program a different number. Call Forwardniversalcan be used to forward calls to an off-

campus te ep one num er.

NOTE: you will hear a ring splash each timeyour number is dialed to remind you this features ac ve.

a Forwar Don t AnswerAfter three rings, forwards your unanswered

calls to a campus telephone number designatedy you. Calls will remain forwarded to the samee ep one num er unt you eact vate t efeature. After you deactivate the feature, you

ay reprogram the feature to have unansweredcalls forwarded to another number. You mustdeactivate the feature before programming adifferent telephone number.

To activate:Lift handset, press *51, dialelephone number where calls will be

forwarded.To deactivate:Lift handset, press *61.

Your department may specify the telephoneumber to which your unanswered calls

should be forwarded (to your voice mailbox,for instance). Please consult with your AreaTelecommunications Representative (ATR)efore programming this feature.

Ca Forwar BusyWhen your line is busy, this feature will

automatically forward your calls to a campustelephone number designated by you.Calls will remain forwarded to the sametelephone number until you deactivate thefeature. After you deactivate the feature,you may reprogram the feature to have callsforwarded to another telephone number.You must deactivate the feature beforeprogramming a different telephone number.

To activate:Lift handset, press *50, dial

telephone number where calls will beforwardedTo deactivate:Lift handset, press *60.


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a e Set BusyGives a busy signal to all incoming calls. You

ay still make outgoing calls. When activated,ake Set Busyoverrides any call forwardingou may ave programme .

To activate: Lift handset, press *71.

To deactivate: Lift handset, press *81.

Note: You will hear a splash ring each timeyour num er s a e o rem n you a efeature is activated.

D recte Ca ParParks a call on a specified campus telephone

number so it can be retrieved from any campustelephone. This feature is typically useful inareas w ere a pag ng system ex sts ecauseit enables you to direct calls to a specific

telephone number.

To park:LINK, *76, dial telephone numberwhere call is to be parked.To retrieve:Press *85, dial telephone

number where call is parked.

If the parked call has not been retrieved aftertwo m nutes, t w r ng at t e te ep one num erthat parked the call. Calls cannot be parkedon a group intercom number.



o P usAllows you to flip-flop between two calls by

olding one call within the system while you useour telephone to activate a feature, respondo Call Waitingtone, or make another call.

To activate: LINK, press *91To deactivate: LINK, press *91

After putting a call on Hold Plus, you willear a confirmation tone and then may dialanother call or activate another feature codesuch as Call Pickup (*93). Do not hang up theandset.

Notifies you when a busy campus telephone

number becomes free.

To activate: LINK, press *90.

When the other line becomes free, you will hearthe Ring Againring (one long ring followed bytwo short rings). Lift the handset immediatelyafter the ring and the call will be automaticallyredialed. If you choose to ignore the ring, therequest will be cancelled after three cycles.

old Onlyaces a ca on o an a ows you to return t e

andset to the cradle without losing the call.

To activate:LINK, press *92, hang upandset

To deactivate: Lift handset.

You will hear a reminder ring every 60 secondso remind you that the call is on hold. Theeminder ring is not heard by the party on hold

and does not force you to respond.

TANDARD FEATUREContinued...


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THE OPTIONAL features listed here are designed to

meet the special needs of you and your department.Each of these features may be ordered individually fromCommunications Resources. To find out which, if any, ofthese features are assigned to your telephone, contactyour Area Te ecommunications Representative ATR .

Call aitingen on a ca , a s ort tone a erts you t at

another call is waiting. The tone will be repeatedonce. You may interrupt your conversation andrespond to the waiting call by placing your firstcall on Hold Plus.

To respond: LINK, press *91To return to original call: LINK, press *91.

You may alternate between calls by LINKING andpressing *91. When either party hangs up, LINK,press *91 to return to the remaining call.

Call PickupEnables you to answer another persons ringingtelephone from your own telephone. You areassigned a Call Pickup Group defined by yourdepartment and may use the feature to answercalls within that group. Your ATR will be able to

identify your Call Pickup Group

To activate:Lift handset, press *93.

If the call has already been answered you willhear a fast busy signal.

Ca Forwar Var a eThis feature is used in conjunction with Call

Forward Dont Answer and allows youto select how many times you would likeyour telephone to ring before it forwards toa designated number. With Call ForwardVariable, you can choose to have callsforwarded after 2, 4, 5, or 6 rings.

The number of rings must be programmedby Communications Resources. If youdo not have Call Forward Variable yourunanswered calls will be forwarded aftert ree r ngs.

PTI NAL FEATURE

Ca er IDCaller ID displays incoming callers numberinformation on a phone display or adjunctdisplay device at the recipients location. Thecallers name will not be displayed.

Caller IDrequ resspec a equ pmen :a sp ay e ep one

ORa sp ay ox




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Group IntercomThis feature is designed for individualsin a designated group to speed call eachother. Each member of the intercomgroup s ass gne a two or t ree- g tnumber. When this number is dialed, adistinctive ring is heard. Intercom callswill not forward. Your ATR will be ableto identify your Group Intercom groupand provide you with Group Intercomnumbers.

To activate:Lift handset, press #, dialGroup Intercomnumber.

PTI NAL FEATUREContinued...

ix- ay ConferenceEstablishes a conference with up to five otherarticipants

o ac va e:1. While on a call, LINK (hear special tone).2. Press *74.3. LINK (hear special tone).. Dial telephone number of third party.

a. If the party answers, you may speakprivately with the third party.

b. If you hear a busy signal, or no one

answers, LINK and press *74 to return tooriginal call.

5. LINK (hear special tone).6. Press *74.

The conference now includes you andwo other parties. Repeat steps 3-7 to addadditional parties.

To exit conference: ress o .

If you encounter a busy signal or no answer, pressLINK, then press *74 to return to the conference.Participants will hear a tone when a personenters or leaves the conference. If you drop outof the conference, it can continue as long as oneof the participants is on a campus telephone.

Speed Call-Long ListStores thirty frequently called numbersfor quick dialing. Each phone number isassigned a two-digit code.

To store a number:Lift handset,press *96, dial two-digit entry code,dial telephone number, press #.To activate: Lift handset, press*, dialtwo-digit entry code, press #.

You may change a number on your listy s mp y programm ng t e new num er

over the old.




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LL F RWARD BU YTo activate: Lift handset, *50, dial campus

telephone number where callwill be forwarded.

To deactivate: Lift handset, *60.

ALL F RWARD N AN WERTo activate: Lift handset, *51, dial campus

te ep one num er w ere ca swill be forwarded.


LL F RWARD UNIVER ALTo activate: Lift handset, *70, dial campus

telephone number where callswill be forwarded.


CALL PARKo par : LINK, *75.

To retrieve: *85, dial your own telephone

number.

LL PI KUPTo activate: Lift handset, *93.

C LL WAITINGTo respond: LINK, *91.To return to original call:

LINK, *91.

N ULT AN THERo ac va e: , a campus te ep one

number.To return to original call:

ou w e connecteautomatically when second

party hangs up.

DIRECTED CALL PARK

To park: LINK, dial *76, dial numberwhere call will be parked.

To retrieve: *85, dial number where call ispar e .

GROUP INTERCOMTo activate: Lift handset, press #, Group

intercom number.

oice ailThe Voice Mailservice number is752-8629. Use this number to forward your

o ce ma ca s, c ec vo ce ma messages,and configure voice mail options.

You need to initially set up call forwarding onour voice mailbox for it to work correctly.

orward calls when you dont answer

To activate: Lift handset, dial *51,dial 2-8629.

To deactivate: Lift handset, press *61.

orward calls when your line is busy

o ac va e: Lift handset, dial *50,dial 2-8629.To deactivate: Lift handset, press *60.

ccess ng Vo ce aow to access the voice mail system...

om your desk: dial 2-8629, enterour password.

om another campus phone withvoice mail: dial 2-8629, press *, enterour five-digit mailbox number, and enterour password.

om another campus phone withoutvoice mail: dial 2-8629, press #, enter

our five-digit mailbox number, and enterour password.

om off-campus: a - , press, enter your five-digit mailbox number,

and enter your password.

The nuances of voice mail are bestsummarized in Voice Mail Guidelines,which is available by clicking here.

SINGLE LINE TELEPHONE

QUICK REFERENCE
http://cr.ucdavis.edu/commsrv/voice/vmguide.cfmhttp://cr.ucdavis.edu/commsrv/voice/vmguide.cfmhttp://cr.ucdavis.edu/commsrv/voice/vmguide.cfmhttp://cr.ucdavis.edu/commsrv/voice/vmguide.cfmhttp://cr.ucdavis.edu/commsrv/voice/vmguide.cfmhttp://cr.ucdavis.edu/commsrv/voice/vmguide.cfmhttp://cr.ucdavis.edu/commsrv/voice/vmguide.cfm


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CommunicationsResources (CR)

UC Davis Informationand Educational

Technology

Offi ce HoursMon ay-Fri ay

8 a.m.-noon &1-5 p.m.

Except o i ays

ustomer erv cePhone: 2-4603;

Fax: 2-5555;Email:[email protected]

CR on t e We

ttp: cr.uc avis.e u

CR s Mission isto support t e

University s teac ing,researc an pu icservice functions

t roug t e provision

o a suite o mo ern,re ia e, secure,

an cost-e ectivete ecommunications

services.

H LD PLUTo activate: LINK, *91.

To deactivate: LINK, *91.L T NUMBER REDIAL

To activate: Lift handset, press # #.

M KE SET BUSYo ac va e: Lift handset, *71.


IN A AINTo activate: LINK, *90.

THREE-WAY NFEREN ETo activate: When you are on a call; LINK,

dial telephone number, LINK.To deactivate: ang up.

TRAN FERTo activate: LINK, dial campus telephone

number, hang up.To deactivate: ear busy signal, LINK twice to

eturn to original call.

SIX-WAY CONFERENCETo activate: You are on a call) LINK, *74,

LINK, dial telephone number.

PEED CALL SHORT-LISTo s ore a num er:

Lift handset, *95, dial one-digitentry code, dial telephonenumber, press#.

To activate: Lift handset, dial * plus one-digitentry code, press #.

SPEED CALL LONG-LISTTo store a number:Lift handset, *96, two-digit entrycode, dial telephone number,press #.

To activate: Lift handset, press *, two-digitentry code, press #.

SINGLE LINE TELEPHONE

QUICK REFERENCE

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