The Qualification Pathways 2016 Passenger Cars - nbsp;· The Qualification Pathways 2016 Passenger ... various topics related to sales and service. Service training covers ... The Qualification Pathways 2016 Passenger Cars

  • View
    217

  • Download
    2

Embed Size (px)

Transcript

  • 0

    The Qualification Pathways 2016 Passenger Cars After-Sales Sales and Management September 2015

  • 1

    MBAuPTrainingAcademy

    v.1.025/09/2015

  • The Qualification Pathways 2016 Passenger Cars After-Sales Tehnical Training September 2015

  • 1

    For Competence in Service The Qualification Pathways The job profiles at Mercedes-Benz are an acknowledged concept for ensuring our competence in the service operation. Fast, targeted and therefore economical and customer-oriented services are ensured by the qualified and certified workshop specialists. To support these key functions in the service operation, the MBAuP Training Academy has created individually tailored qualification pathways for the individual job profiles. This brochure describes the qualification pathways for the qualified job profiles: Maintenance Technician System Technician Drive Train System Technician Chassis and Active Safety System Technician Comfort and Safety System Technician Telecommunication Diagnosis Technician Service Advisor. The presentation shows the logical sequence of the individual training modules. MB Maintenance Technician Initial Test (T0681E): The qualifications begin with a qualifications check. Individual qualification requirements can thus be defined for the employees. Only the training courses recommended following the test must be completed for the qualification in a job profile. The qualification in a job profile can therefore ideally even be proven without any training.

  • 2

    Qualification Pathways for the Workshop

    Qualified Job Profiles

    System Technician

    Maintenance Technician

    Drive Train Chassis & Active S. Comfort & Safety

    Qualified Job Profile

    Certified Diagnosis Technician

    Certified Job Profile

    Telecommunications

    Qualified Job Profile

  • 3

    Education Types and Training levels Education All target groups must complete clearly defined qualification measures which provide them with the necessary competence to fulfil the minimum requirements of a job profile while on the job.

    Further Education Employee competence must be expanded in order to stay up-to-date with changing products and customer demands.

    Go (basic training) Go training provides you with basic knowledge of various topics related to sales and service. Service training covers product launches or introductions for the vehicle systems, basic information on electrical systems, electronics, chassis, and occupational safety, as well as operation and structural design of systems. Sales training primarily focuses on sales staff instruction.

    Run (advanced training) Run training can be selected if you already have an assigned scope of tasks and job experience or if overall system or product knowledge is required. Run trainings are mainly application-oriented. You will work intensively with the system or product and the main focus is on communicating detailed knowledge and skills.

    Fly (specialist training) Fly training builds on the knowledge acquired in Run training. You select this training course if you wish to keep up-to-date on your skills or would like to expand them. Fly training often includes an intensive exchange of experience based on current practical cases.

  • 4

    Passenger Cars / Vans Maintenance Technician EDUCATION (13 days)

    T0213F-AU.P (2 days) Mercedes-Benz Product Technology. Maintenance & Service

    T0216F-AU.P (1 day) Mercedes-Benz Maintenance Service T0177F-AU.P (2 days) Xentry Kit & Star Diagnosis Level I

    P0019F-AU.PTL (2 days) WIS/ASRA T0219F-AU.P (2 days) Electrical I T0220F-AU.P (2 days) Electrical II T0778F-AU.P (2 days) Wiring harness repair

    FURTHER EDUCATION (1 day)

    T0694F-AU.P (1 day) Maintenance Service. New Types. New features and modifications

  • 5

    Passenger Cars System Technician Cross-System Competence EDUCATION (7 days)

    T0004F-AU.PTL (4 days) Diagnosis Strategy I

    T0514F-AU.P (2 days) On-Board Electrical and Bus Systems

    T0445E-AU.P (e-Training) Fundamentals of SD Connect with On-Board electrics

    T0103E-AU.PTL (e-Training) Alternative Drives. High-Voltage Systems in Motor Vehicles T0001F-AU.PTL (1 day) High-Voltage Qualification for Motor Vehicles

    FURTHER EDUCATION (6 days)

    T0959F-AU.P (1 day) C-Class HYBRID

    T1192F-AU.P (1 day) Alternative Drives. Manual disconnect on the HV-On Board Electrical System and HV Testing

    T1077F-AU.P (1 day) E-Class HYBRID

    T0752F-AU.P (1 day) S-Class HYBRID T1423F-AU.PTL (2 days) High-Voltage Product Qualification for Newcomers

  • 6

    Passenger Cars System Technician Drive Train EDUCATION (10 days)

    T0081E-AU.P (e-Training) Current CDI Engines

    T1106F-AU.P (2 days) Diesel Engine OM626

    T1003F-AU.P (2 days) Gasoline Engines M270, M274, M276 and M278

    T0841E-AU.P (e-Training) 6-/8-Cylinder Gasoline Engines. M276/M278

    T1005F-AU.P (4 days) Gasoline & Diesel Engines. Diagnosis & Repair

    T1004F-AU.P (2 days) Diesel Engines OM607, OM651 and OM642

    T0873E-AU.P (e-Training) 4-Cylinder Gasoline Engines. M270/M274

    FURTHER EDUCATION (12 days) T0888E-AU.P (e-Training) 9-Speed Automatic Transmission (725.0)

    T1036F-AU.P (2 days) 9-Speed Automatic Transmission (725.0)

    T1080F-AU.P (4 days) Gasoline and Diesel Engines. Innovations

    T1510F-AU.P (2 days) Diesel engines. OM654

    T1071F-AU.P (2 days) Gasoline Engines. M177 and M178. Diagnosis and repair

    T0773F-AU.P (2 days) AMG Engine M133

  • 7

    Passenger Cars System Technician Chassis and Active Safety EDUCATION (6 days)

    T0076E-AU.P (e-Training) Brake Control and Active Driving Assistance Systems.

    T0344F-AU.P (2 days) Brake Control and Active Driving Assistance Systems. Diagnosis and Repair

    T0307F-AU.P (2 days) Vehicle Alignment

    T0258F-AU.P (2 days) Suspension Systems. Diagnosis and Repair

  • 8

    Passenger Cars System Technician Comfort and Safety EDUCATION (4 days)

    T1273E-AU.P (e-Training) Telematics. Comfort. Diagnosing Telematics and Comfort Systems

    T1124F-AU.P (2 days) Supplemental Restraint Systems Drive Authorization Systems Operation, Diagnosis and Repair

    T0819F-AU.P (2 days) Air Conditioning Systems and Auxiliary Heaters. Emphasis on the S-Class (W/V222), A-Class and B-Class

    FURTHER EDUCATION (2 days)

    T1121F-AU.P (2 days) Comfort and Climate Control Systems. C-Class and S-Class Coup. Innovations

  • 9

    Passenger Cars System Technician Telecommunication EDUCATION (4 days)

    T0833F-AU.P (e-Training) Telecommunication Systems

    T1269F-AU.P (2 days) Telematics. Operation and Function of Current Telecommunication Systems

    T1273E-AU.P (e-Training) Telematics. Comfort. Diagnosing Telematics and Comfort Systems

    T1518F-AU.P (2 days) Telematics. Diagnosing Telematics and Comfort Systems

    FURTHER EDUCATION (2 days)

    T1516F-AU.P (2 days) Telematics. E-Class Model Series 213. Innovations

  • 10

    Passenger Cars Diagnosis Technician EDUCATION (20 days)

    T1012F-AU.P (1 day) Initial test

    T0005F-AU.P (4 days) Diagnostic Strategy 2

    T1016F-AU.P (1 day) Mercedes-Benz Certified Diagnosis Technician. Test

    T1002F-AU.P (4 days) Electrical components, comfort and telematics

    T0981F-AU.P (4 days) Drivetrain. M276 DEH ST and OM642 LS

    T0982F-AU.P (4 days) Suspension

    T0797F-AU.P (2 days) Test preparation

    FURTHER EDUCATION (2 days)

    T1241F-AU.P (2 days) E-Class Model Series 213

  • 11

    Passenger Cars Technical Training for Service Advisors FURTHER EDUCATION (4 days)

    T1426F-AU.P (1 day) Market launch. E-Class Model Series 213 for Service Advisors

    T0975F-AU.T (1 day) S-Class Plug In HYBRID Model Series 222 Product Technology and Operation of Vehicle Systems for Service Advisors - Go

    T1158F-AU.T (2 days) Overall Vehicle - Basic Knowledge for Advisors without Technical Qualification - Go

  • 12

    The Qualification Pathways 2016 Passenger Cars After-Sales Non-Technical Training

    September 2015

  • 1

    For Competence in Service The Qualification Pathways The job profiles at Mercedes-Benz are an acknowledged concept for ensuring our competence in the service operation. Fast, targeted and therefore economical and customer-oriented services are ensured by the qualified and certified workshop specialists. To support these key functions in the service operation, the MBAuP Training Academy has created individually tailored qualification pathways for the individual job profiles. This brochure describes the qualification pathways for the qualified job profiles: Service Advisor Parts/Accessories Salesperson. Workshop Controller. The presentation shows the logical sequence of the individual training modules.

  • 2

    Education Types and Training levels Education All target groups must complete clearly defined qualification measures which provide them with the necessary competence to fulfil the minimum requirements of a job profile while on the job.

    Further Education Employee competence must be expanded in order to stay up-to-date with changing products and customer demands.

    Go (basic training) Go training provides you with basic knowledge of various topics related to sales and service. Service training covers product launches or introductions for the vehicle systems, basic information on electrical systems, electronics, chassis, and occupational safety, as well as operation and structural design of systems. Sales training p