Triet Nguyen (404) 610-5699

trietnguyen1984@gmail.com _______________________________________________________________________________

Objective: An ambitious and dedicated professional, seeking an opportunity to broaden my experience in the field of Information Technology.

Technical Proficiencies OS/Platforms: Windows 7, Windows 8, Windows 10, IOS, Android Languages: SQL, XML, HTML & CSS, Java Applications/ Tools: Sharepoint, Janus/Fourwinds Readboard Systems, Micros, Hotsos,

Opera, Saflok, Service-Now, Envision, SQL explorer, Soap UI, Poster, Fire FTP

Hardware: Network server configuration, PC bases workstations, peripherals

Summary of Qualifications:

Proficient troubleshooter Excellent communication skills Highly self-motivated and goal-oriented Strong team player equally effective function independently Thrives in a fast-paced, highly dynamic environments

Professional Experience

AIM L3 ESVS Support/Junior Developer Contractor for Home Depot February 2016- May 2016 Responsibilities

Provided level 3 support for Home Depot Order Alignment system with over 2,000 stores

Collaborate or work independently on a fast-paced environment Carefully analyze issues and provide immediate resolution Modify XML and SQL queries to update data on store orders

Familiar with Home Depot’s ESVS, Com Support and Sterling

Established patterns to reoccurring issues and provides input to development teams.

Hyatt Hotels Corporation November 2013 – February 2016 Information Technology Analyst

Responsibilities

Work directly with an IT director to manage a 1200 room hotel Evaluated, diagnosed, and addressed hardware, software and connectivity issues

for over 150 employees Reimaged and deploy over 200 workstations Installs and configure POS terminals Build and maintain successful relationships with vendors Perform system audits quarterly Keep accurate records of software licenses, workstations, and networking diagrams Work extensively with corporate for any projects rollout, network changes, system

outages Provide maintenance/upgrade to the hotel network and servers Provide users access to Hyatt applications Effectively communicate to end-users the availability, repair time, planned downtime,

and resource allocation as it relates to information technology Educate users on new system changes clearly and effectively

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EDUCATION Georgia State University, J. Mack Robinson College of Business, Atlanta, GA Bachelor of Business Administration, Computer Information Systems, Summer 2013