South Jordan, UT • 801-673-5647 • smithtyler27@hotmail.com

TYLER SMITHExperience

1/20/15 - present eBay, inc. Draper, UT

o Customer Solutions Representative Use expert conflict management and communication skills to de-escalate calls

while delivering difficult messages to customers in a way that creates a positive customer experience

6/9/14 – 1/14/15 Best Buy West Jordan, UT

o Connections Specialist Present connection products and services to customers to enrich their lives Solve customer’s connection problems through knowledgeable advice

Achievements

o One of forty students selected for Business Scholars transfer program at The University of Utah

o Voted as Vice President of Finance for the Alpha Kappa Psi Business Fraternity at The University of Utah

o Voted as Salt Lake Community College DECA President of Communications

Extracurricular activities

o Business Scholars at The University of Utaho Alpha Kappa Psi Business Fraternity Vice President of Financeo Wish Magician for the Make-A-Wish Foundationo Toastmasters International Membero Phi Beta Lambda Member at The University of Utah

Education

2015 – Present University of Utah Salt Lake City, UT