VacancyA1ChennaiVisaSupportAssistant211210

8/8/2019 VacancyA1ChennaiVisaSupportAssistant211210

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BRITISH HIGH COMMISSION INDIALE JOB SPECIFICATION

Job Title (including Visa Support Assistant - UK Border Agency

Post: BDHC - Chennai

Grade of Job: A1/LE IV (4 Positions)

Start Date Immediate

Contract length: 2 years (renewable)

FORWARD JOB DESCRIPTION (FJD)/JOB SPECIFICATION

Main purpose of job:

As an integral part of the UK Border Agency overseas arm, the Visa Support Assistant will provideclerical support to the Entry Clearance operation in order to achieve Internal and External CustomerStandard targets. The VSA will ensure personal targets are met on a daily basis and enhancedelivery through self-development and sharing best practice.

Provide a breakdown of your main duties and responsibilities, and the percentage of your time they

occupy:

Type of work Duties & responsibilities % of time

Delivering Results Data checking

Document verification

Assisting in visa writing and passport despatch;

Linking correspondence with relevant records;

File management

Collating statistics and ensuring data is accuratelyrecorded.Complete tasks competently, accurately and on time.

Solve problems within own area of responsibility.

85%

Communicating Communicate clearly and effectively with customers,colleagues and team members.

Handling of telephone and email enquiries.

Writing effectively and assisting with correspondence,drafting and report writing; providing information clearlyand concisely.

10%

Learning andDevelopment

Open and flexible approach to new ideas, drawing onskills and experience to Contribute to improvements inworking practices.Make the most of opportunities for self-development and

job related training.Take an interest in issues concerning the office andshare knowledge with others.

5%

Working with Others Work effectively and supportively with colleagues, bothindividually and in teams.Treat everyone with consideration and respect,regardless of work pressure.Contribute to effective team working and morale whenthe opportunity arises.Demonstrate willingness to be flexible and supportcolleagues when they are under pressure.

Included aspart ofDeliveringResults

Line Managers and Incumbents: Please give a brief description of the job as an aid to SelectionBoard decisions. Please include any developmental opportunities it offers.

An administrative position, involving a wide range of aspects of support work and delivery within theVisa Section. The position requires flexibility and provides an opportunity for mandatory training in a


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number of areas; Data Protection Act, Freedom of Information Act, Child Protection, Equality andDiversity and ongoing development of other soft skills, to be identified with the job holder.

Resources managed - staff and expenditure:

None

1. Key competences required for the job (the four most important):

Essential Useful

Communicating

Delivering Results

Learning & Development

Working with Others

2. Specific specialised knowledge, qualifications or experience required for this job.

Essential on arrival:Good communicators with a good knowledge of spoken and written English.

IT literate with experience in using Microsoft Word, Excel and Outlook.

Ability to demonstrate a typing speed of at least 40 words per minute.

Fluency in Tamil, Malayalam and/or Telugu would be particularly beneficial (but not mandatory)

Useful training/guidance given once in job:Use of Proviso (UKBA visa management system), Protecting Information and Equality & Diversitycourses, a thorough Induction process to include job specific training, mentoring and familiarisationacross the wider office of the British Deputy High Commission.

3. Other job-related or local special factors not mentioned above, including any requirementfor special security clearances:

Security Clearance Level required: Local security verification checks, as per Office Policy

Other: none

4. Language: English

Level of language skill essential for the job:

Confidence:

Operational:

Extensive:

For Operational and Extensive levels, which language skills are essential? Please tick all boxesthat apply. (NB: Confidence Level only tests oral skills.)

Oral Listening Reading Writing Translation

Language: Tamil, Telugu or Malayalam

Level of language skill essential for the job:

Confidence:

Operational:

Extensive:

For Operational and Extensive levels, which language skills are essential? Please tick all boxes

that apply. (NB: Confidence Level only tests oral skills.)

Oral Listening Reading Writing Translation


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5. The vast majority of jobs are suitable for job-share or flexible working. Describe here howsuch arrangements could work for this position. Where this is not possible, clear androbust justification must be provided

Huge volumes of applications received daily, the logistics of the entry clearance operation,applications used to deliver processes and the nature of security implications at post willnot allow us to effectively manage job-share or flexible working for this position.

6. Eligibility: Internal candidate who have completed their probation period are eligible toapply.

7. Starting Salary: Rs 20,187/- - Rs 31,632/- per month; together with a benefits packagewhich includes 12% Provident Fund and 6% Special Allowance. The successful candidatewill be provided with 21 days annual leave and in addition study, maternity/paternity andspecial leave as per the Terms & Conditions of Service. The package also entitles theincumbent to become a member of a medical benefits scheme that will include medicalexpenses and hospitalisation cover for self, partner and children.

8. To apply:

Please note applications without (a) and (b) will not be considered.

(a) Complete the Job Application Form

(b) Attach Statement of Suitability not more then 300 words

We will accept only online applications. Please quote "Visa Support Assistant - UKBorder Agency, Chennai" in the subject line and send to [email protected] Wednesday, 5th January 2011 midnight 2400 hrs.

Applicants who do not have the required qualification & experience should kindlyabstain from applying, as their applications will not be considered.

Only shortlisted candidates will be contacted and no telephone enquires will bedealt with.

The appointment will be subject to Police Verification and other checks including

references, educational and professional.

We welcome all applications irrespective of age, race, colour, gender, disability, sexualorientation, religion, belief or creed. We are also open to applications from people whowant to work flexibly.
mailto:[email protected]:[email protected]

Documents

VacancyA1ChennaiVisaSupportAssistant211210