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B-71, Harijan BastiKarawalNagarDelhi-1100948510088055
VIKASH SINGH
OBJECTIVE I am looking to progress within the organization having a global vision that encourages creativity and offers an opportunity to groom professionally and personally thereby help in contributing positively towards the realistic growth. I am therefore keen to find a new and suitably challenging role within a market-leading organisation.
SKILLS & ABILITIES Ability to work under pressure and within target date with a positive result oriented approach.Self-Starter, Motivated and having ability to accept challenges.Improve skill everyday.
COMPUTER SKILLS Knowledge of Ms-word, Ms-Excel, Ms-PowerPoint (2003 & 2007).Handled Windows 98, Windows 2000 & Windows XP, Windows 7, Professional & Internet.
EXPERIENCE EXL SERVICE PVT. LTD. NOIDA FOR US BASED INSURANCE COMPANYSR. EXECUTIVE –Oct. 2012 – Present
WORK PROFILEI work as a part of Manual Intervention (MI) team which is responsible to process request for various transactions manually when system fails due to its limitations.
Key responsibilities are –
Process request for premium payment using dividend/loan/cash.
Provide quote as per customer request such as CSV/NDB/Loan and dividend available.
Process request for claim of death.
Analyse policies and maintain record and Provide history of premium/Loan/Dividends since inception.
Work as to help new associates in processing or queries related to process, handle Escalations and share weekly and monthly with team and seniors.
EDUCATION PGDAV COLLEGE, DELHI – DELHI UNIVERSITY – B.SC (H) COMP.SC. - 2012
TRM PUBLIC SCHOOL, MODINAGAR – CBSE BOARD – XII. - 2006
TRM PUBLIC SCHOOL, MODINAGAR – CBSE BOARD – X. - 2004
COMMUNICATION Interact with clients through call and email for support and trainings.
STRENGTH Always passionate to learn something new.Problem solving and decision making skills.Quick learner.Team Player.
PERSONAL INFO Date of Birth - 03/01/1989Marital Status - SingleGender - MaleNationality - IndianLanguages Known - Proficient in English and Hindi.Hobbies - Listening Music
AWARDS & ACHIEVEMENTS
Awarded for best performer in December 2015.
Awarded for 100% quality in year 2014.
Cracked IJP and promoted from L-2 to L-3 process in 2013.
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