VNR_HuongDanTrienKhai

VnResource Co., Ltd

www.VnResource.vn

[email protected]

VnResource Confidential 1/34

TI LIU HNG DN TRIN KHAI D N

Short cut

- Ctrl + Alt + 1: Heading 1



MC LC

1 Gii thiu .......................................................................................................................................... 3

1.1 Mc ch .......................................................................................................................................... 3

1.2 Phm vi p dng .............................................................................................................................. 3

1.3 Bng ghi nhn ni dung thay i ti liu ......................................................................................... 3

1.4 Ti liu tham kho ........................................................................................................................... 3

1.5 Thut ng v t ng vit tt............................................................................................................ 3

2 Quy trnh trin khai d n HRMPro ............................................................................................... 4

2.1 S quy trnh ................................................................................................................................ 4

2.2 M t quy trnh ................................................................................................................................. 5

2.2.1 K hp ng v thanh ton ln 1 ............................................................................................... 5

2.2.2 Khi ng d n ......................................................................................................................... 5

2.2.3 Kho st yu cu v phn tch GAP .......................................................................................... 8

2.2.4 Tinh chnh phn mm ............................................................................................................... 10

2.2.5 o to v kim th chp nhn (UAT)..................................................................................... 12

2.2.6 Kt thc v h tr vn hnh ..................................................................................................... 15

3 Danh sch cc mu biu - bo co quan trng.......................................................................... 17

3.1 K hoch d n (Project Timeline) ............................................................................................... 18

3.1.1 ng dn ................................................................................................................................ 18

3.1.2 M t ......................................................................................................................................... 18

3.1.3 Hng dn s dng ................................................................................................................. 20

3.1.4 Hng kim tra & x l ............................................................................................................ 21

3.2 K hoch chi tit (Action Plan/ Detail Plan) .................................................................................. 21

3.2.1 ng dn ................................................................................................................................ 21

3.2.2 M t ......................................................................................................................................... 21

3.2.3 Hng dn s dng ................................................................................................................. 22

3.2.4 Hng kim tra & x l ............................................................................................................ 23

3.3 Ti liu kho st -> Requirement Spec ......................................................................................... 23

3.3.1 ng dn ................................................................................................................................ 23

3.3.2 M t ......................................................................................................................................... 23

Ti liu hng dn trin khai d n v0.1


3.3.3 Hng dn s dng ................................................................................................................. 24

3.3.4 Hng kim tra & x l ............................................................................................................ 24

3.4 Ti liu kho st yu cu v phn tch GAP -> Ti liu gii php (Solution Spec) ...................... 24

3.4.1 ng dn ................................................................................................................................ 24

3.4.2 M t ......................................................................................................................................... 24

3.4.3 Hng dn s dng ................................................................................................................. 26

3.4.4 Hng kim tra & x l ............................................................................................................ 26

3.5 Function List Report List ............................................................................................................. 26

3.5.1 ng dn ................................................................................................................................ 26

3.5.2 M t ......................................................................................................................................... 26

3.5.3 Hng dn s dng ................................................................................................................. 27

3.5.4 Hng kim tra & x l ............................................................................................................ 28

3.6 Issue Log ....................................................................................................................................... 28

3.6.1 ng dn ................................................................................................................................ 28

3.6.2 M t ......................................................................................................................................... 28

3.6.3 Hng dn s dng ................................................................................................................. 28

3.6.4 Hng kim tra & x l ............................................................................................................ 29

3.7 Ti liu hng dn s dng (User Guide) .................................................................................... 29

3.7.1 ng dn ................................................................................................................................ 29

3.7.2 M t ......................................................................................................................................... 29

3.7.3 Hng dn s dng ................................................................................................................. 30

3.7.4 Hng kim tra & x l ............................................................................................................ 31

3.8 Ti liu cu hnh trin khai (Configuration Doc) ............................................................................ 31

3.8.1 ng dn ................................................................................................................................ 31

3.8.2 M t ......................................................................................................................................... 31

3.8.3 Hng dn s dng ................................................................................................................. 32

3.8.4 Hng kim tra & x l ............................................................................................................ 33

3.9 Cc loi bin bn ........................................................................................................................... 33

3.9.1 ng dn ................................................................................................................................ 33

3.9.2 M t ......................................................................................................................................... 33

3.9.3 Hng dn s dng ................................................................................................................. 33

3.9.4 Hng kim tra & x l ............................................................................................................ 34



1 Gii thiu

1.1 Mc ch

- Ti liu ny m t, hng dn cc bc thc hin quy trnh v ti liu trin khai d n.

- Xc nh phng thc kim tra v nh gi nhm m bo cht lng ti liu, cc sn phm u ra ca d n, m bo cht lng v kt qu ca vic trin khai d n hiu qu.

1.2 Phm vi p dng

- Ti liu ny p dng i vi tt c cc hot ng thc hin quy trnh trin khai, cc ti liu trin khai d n phn mm HRMPro v EBMPro ti cng ty VnResource.

1.3 Bng ghi nhn ni dung thay i ti liu

Ngy Phin bn Ni dung thay i Tc gi

06/01/2015 V0.1 To mi ti liu Mai.Le

1.4 Ti liu tham kho

STT Tn ti liu Ngun Ghi ch

1.

1.5 Thut ng v t ng vit tt

STT Thut ng/Vit tt ngha

1.

2.

3.

4.

5.



2 Quy trnh trin khai d n HRMPro

2.1 S quy trnh



2.2 M t quy trnh

2.2.1 K hp ng v thanh ton ln 1

STT TT u Vo Ni dung thc hin TT u Ra PIC

1. 1 - H s thu

- Ti liu kho st s b

Thng tho hp ng

- Cn b ph trch kinh doanh v php l ca VNR cn c trn h s thu v cc nhu cu ca KH tin hnh xy dng b ti liu Hp ng phn mm

- Cn b kinh doanh c gng cht st cc yu cu ca khch hng, xc nh r phm vi trin khai, chc nng yu cu cng chi tit cng tt.

- Hp ng phn mm

- Cc ph lc hp ng

Sale, Law

2. Hp ng phn mm

Ph lc thanh ton

Thanh ton ln 1

- K ton gi yu cu thanh ton cho KH

- Xc tin thanh ton ln 1

ngh thanh ton

Accountant

3. - Hp ng phn mm

- Ph lc hp ng

- Cc cam kt vi KH

Chuyn giao d n cho trin khai

- Cn b ph trch kinh doanh tin hnh chuyn giao cho nhm trin khai:

o Hp ng phn mm

o Cc ph lc phm vi trin khai, thanh ton,

o Cc ti liu kho st nghip v s b (nu c)

o Mt s lu , thng tin KH

o Cc cam kt khc.

Bin bn bn giao d n

(184.MOHandOver.HRMPro.Client.doc)

Sale, PE team

4. - K hoch kick-off d n

- Thng tin i d n hai bn

Phi hp KH t chc bui Kick-off

- Cn b ph trch kinh doanh phi hp vi KH v i trin khai sp xp t chc bui hp khi ng d n, chun b:

o Phng mn,

o My chiu,

o Brochure,

o Name card,

o My nh,

Email cm n KH Sale, PE team

2.2.2 Khi ng d n


1. Hp ng phn mm

Chun b ngun lc d n

- Leader cc team PE, SE, BA, QC, QA cn c tnh hnh ngun lc sp xp nhn s tham gia d n.

Danh sch i d n (121.ProjectMember.HRMPro.Client.doc)

Leaders, PM




- PE Leader lin h vi KH gi trc thng tin i d n, xin thng tin i d n KH, cc key user, key contact.

- PM/ QA h tr thit lp d n trn Mantis qun l d n v phc v qu trnh test, gn quyn cho cc c nhn lin quan.

- PM/QA h tr thit lp cy th mc d n trn VSS qun l ti nguyn d n v phn quyn cho cc thnh vin i d n.

2. K hoch khung d n (ph lc hp ng)

Lp k hoch d n

- Da vo phm vi trin khai, danh sch nhn s sau khi thng nht, hp ng phn mm, PM tin hnh lp:

o K hoch d n,

o Danh sch cc chc nng,

o Danh sch cc bo co cn thc hin.

- Khi lp k hoch, PM cn cn nhc k lng n cc mc nghim thu quan trng, v dnh khong 10% thi gian qun l ri ro v gii quyt cc vic pht sinh ngoi k hoch.

- PM cn lu n cc mc thi gian ph thuc vo KH nh: ngh l- tt, ngh h, cc thi im c bit ca KH (tnh lng, lm bo co)

- PE Leader v PD xem xt K hoch d n PM xy dng, nu cn cha hp l th PM iu chnh li K hoch d n v PE Leader cng PD review li cho n khi hon thin.

- PM gi k hoch khung cho KH xem xt trc khi khi ng chnh thc vi KH.

K hoch d n

(125.ProjectTimline.HRMPro.Client.xls)

Danh sch chc nng, bo co cn thc hin

(122.FunctionList.HRMPro.Client.xls)

(123.ReportList.HRMPro.Client.xls)

PM, PE Leader, PD

3. - Hp ng phn mm

- Danh sch i d n

- K hoch d n

Lp ti liu (slide) khi ng d n

- PM tin hnh lp Slide khi ng d n chun b khi ng d n ni b v vi KH.

- Ni dung slide bao gm cc vn chnh:

o Phm vi trin khai d n

o T chc d n

o Cc hnh thc trao i thng tin

o Cc hnh thc ph duyt ti liu

o Cc yu t m bo thnh cng

o Thng nht k hoch d n

Slide khi ng d n

(124.ProjectKickoff.HRMPro.Client.ppt)

PM, PE Leader

4. - Slide khi ng d n

- K hoch d n

Hp khi ng d n ni b

- PM chun b thi gian, a im tin hnh khi ng ni b v gi email mi cc thnh vin i d n, trng ph phng, gim c

Bin bn hp khi ng ni b

(182.MOMeeting.HRMPro.Client.doc)

PM, i d n, PD,




d n, cc qun tr d n khc, cc chuyn gia, t vn cng ngh, b phn kinh doanh d n tham gia gp .

- PM t chc hp khi ng d n ni b theo lch sp xp v cng b d n chnh thc bt u:

o Thng bo cc thng tin chung (phm vi, cc mc quan trng, k hoch khung) ca d n

o Thng nht k hoch thc hin, danh sch cc thnh vin i d n

o Cng tho lun vi i d n nh gi nhng thun li v ri ro t cc hng mc, thi gian trin khai, nhn lc d n

- PS lp bin bn hp khi ng ni b lu h s d n v gi cho cc thanh vin tham gia hp khi ng.

5. - Slide khi ng d n

- K hoch d n

Hp khi ng d n vi KH

- PM lin lc vi KH thng nht thi gian, a im cho bui hp khi ng v thng bo cho cc thnh vin lin quan.

- Sale h tr cc chun b khc: phng tin i li, brochure, ti liu, cho bui khi ng vi KH.

- PM trnh by cc ni dung k hoch, phm vi, tin thc hin trn slide khi ng v chnh thc khi dng d n vi KH:

o Thng bo k hoch hoch khung d n v cc mc kim sot chnh.

o Thng nht ngi chu trch nhim chnh v cch thc lm vic gia 2 bn, danh sch i d n 2 bn

o Nu mt s ri ro c th xy ra trong qu trnh thc hin d n v phng n hn ch ri ro

o Th hin cc cam kt gia 2 bn trong qu trnh thc hin d n

- PE lp bin bn hp khi ng d n, gi PM review trc khi gi KH.

- PM gi bin bn hp khi ng cho KH 01 bn v lu h s d n 01 bn.

Bin bn hp khi ng vi KH


K hoch d n c 2 bn ph duyt, k kt

(125.ProjectTimline.HRMPro.Client.xls)

PM, PD, KH, Sale, PE,

6. Chp hnh, ly kin tt, vit bi & PR

Cn b kinh doanh sp xp vit email cm n, bi PR a ln website, blog, forum,

Bi PR a ln website, blog, forum

Sale



2.2.3 Kho st yu cu v phn tch GAP


1. KH cung cp yu cu, chnh sch, biu mu, bo co, d liu

- Sau bui hp khi ng d n, PM yu cu khch hng tp hp cc chnh sch, biu mu, bo co, d liu gi li cho i d n tm hiu trc khi kho st yu cu ngi dng.

B ti liu KH cung cp: chnh sch, biu mu, bo co, d liu,

KH, PM

2. Kho st yu cu

- PM, PE gi cho KH b ti liu cu hi kho st s b v cc chnh sch, quy trnh, quy nh nhn s ang p dng ti cng ty KH b sung v gi li cho i d n.

- Hoc PE tin hnh kho st v ghi nhn trc tip cc chnh sch, quy trnh, quy nh s b ang p dng vi KH.

B ti liu Cu hi kho st s b y thng tin ca KH

(135.QuickSurvey.HRMPro.Client.Template.xls)

PE, PM

3. xut phn cng

- PE gi yu cu h tng cng ngh thng tin v kho st phn cng, mi trng ca KH nhm m bo mi trng ci t chy th v chy tht h thng.

Ti liu H tng CNTT

(137.TechnicalInfastructure.HRMPro.Client.Template.doc)

PE, PM

4. Template import d liu ca h thng

Chuyn d liu tm

- PE chun b d liu h s nhn vin, khong 20 ngi bao gm: H s, Hp ng hin ti, Qu trnh cng tc hin ti, H s ng Bo him hin ti, D liu chm cng, Lng, ph cp c hng.

B d liu chun h thng chy th phn mm

(132.CollectionData.HRMPro.Client.Template.xls)

PE

5. Phn mm c cu hnh s b theo thng tin chnh sch, quy trnh, quy nh nhn s KH cung cp.

Ci t v cu hnh

- PE phi hp cng KH chun b mi trng: Server ci t CSDL, IIS, thit lp quyn Admin v cc User (nu c).

- PE ci t h thng ti KH bao gm: ci t c s d liu, Portal ln server.

- PE test mi trng ti KH v yu cu SE khc phc ngay khi c li xy ra.

- PE lm bin bn ci t ti KH v ly ch k xc nhn ca ngi c thm quyn hai bn.

Bin bn ci t phn mm

(186.MOInstallation.HRMPro.Client.Template.doc)

PE, PM

6. In ti liu hng dn nhanh

- PE chun b v in b ti liu hng dn s dng nhanh hng dn cc thao tc c bn, quy trnh c bn KH c th chy phn mm, review s b cc chc nng a ra yu cu trong qu trnh kho st yu cu.

Ti liu hng dn nhanh

(161.UserGuide.GetStarted.HRMPro.Client.doc)

PE, PM




7. Phn mm c ci t v cu hnh s b theo thng tin chnh sch, quy trnh, quy nh nhn s KH cung cp.

Chy th phn mm

- Theo k hoch chi tit lp v danh sch chc nng chun b, PE lm vic vi KH theo danh sch ny.

- Mi chc nng cho KH chy th phn mm, nhp mt s bn ghi.

- Sau khi KH chy th v a ra yu cu, PE s ghi nhn yu cu ny theo bin bn lm vic hng ngy ti KH, chc nng ny s thuc cc loi:

Standard Chc nng tiu chun

Advanced Chc nng nng cao

NewStand Chc nng tiu chun mi

NewCust Chc nng mi cn chnh sa p ng yu cu ca KH

Customize Chc nng tiu chun cn chnh sa p ng yu cu ca KH

- Cui ngy PE s tng hp cc yu cu trong bin bn lm vic vo ti liu tng hp kho st gi cho i d n hai bn. Ti liu ny ch ghi tm tt nhng ni dung trong bin bn lm vic.

Bin bn (lm vic) kho st

(181.MOWorking.HRMPro.Client.doc)

Ti liu tng hp (bo co) kho st

(136.SurveyReport.HRMPro.Client.doc)

PE, PM, KH

8. - Bin bn kho st

- Ti liu tng hp kho st

- Chnh sch, quy trnh, quy nh nhn s, template KH cung cp

Lp ti liu c t yu cu v phn tch GAP

- Sau khi PE ghi nhn yu cu t KH, PE v PM, BA s cng xc nh cc GAP v a ra gii php gii quyt yu cu (GAP) ca KH.

- Sau khi c gii php gii quyt yu cu, PE xy dng ti liu gii php h thng (ti liu c t yu cu v phn tch GAP) bn s b.

- Ch : Trong giai on ny PM, PE phi th hin c vai tr t vn vi KH. KH theo quy trnh nghip v v gim thiu chnh sa h thng.

- Sau khi PE, PM, BA phn tch v a ra gii php gii quyt GAP ca KH, cng vi ti liu tng hp yu cu. PM cng vi BA v PE review li gii php:

o Nu gii php cha t yu cu PM ngh quay li bc phn tch gii php.

o Nu gii php t yu cu th chuyn sang bc tip theo thng nht gii php vi KH.

- Sau khi gii php c review, PM, PE hp thng nht gii php vi KH. Vic ny s bm st theo ti liu tng hp kho st v ti

Ti liu c t yu cu v phn tch GAP

(138.RequirementSpec.HRMPro.Client.Template.doc)

139.ReportSpec.HRMPro.Client.Template.xls)




PE, PM, BA, KH




liu gii php (GAP).

- Vic thng nht vi KH din ra t nht 01 ln/tun.

- Nu khng thng nht c vi KH v c yu cu phn tch li th quay li bc phn tch gii php.

- Nu t c s thng nht vi KH th chuyn sang bc tip theo cht ti liu gii php.

- PE tng hp li nhng vn thng nht vi KH v hon thin ti liu gii php.

- PE gi li cho KH review li ti liu gii php.

- Sau khi KH review xong, PE in ti liu chun b cho vic k xc nhn ti liu gii php.

- PM v i din KH cng k xc nhn cc ti liu:

o Ti liu gii php

o Bin bn xc nhn kt thc kho st yu cu v phn tch GAP.

9. B testcase sn phm

B sung testcase

- PE bn giao ti liu gii php, chuyn giao, m t k cc nghip v chc nng mi, GAP cho team QC.

- PE, QC phi hp tin hnh b sung testcase quy trnh cc chc nng mi, GAP vo b testcase chun ca sn phm.

B testcase sn phm c cp nht

(151.Testcase.HRMPro.Client.xls)

PE, QC

2.2.4 Tinh chnh phn mm


1. Ti liu c t yu cu v phn tch GAP

Cp nht ti liu thit k

- Cn c vo ti liu phn tch thit k nghip v ca PE, BA lp giai on Kho st yu cu v phn tch GAP, SE Leader cng vi cc Senior SE tin hnh cp nht ti liu phn tch thit k k thut phc v cho lp trnh.

- ng thi SE Leader tin hnh cp nht ti liu thit k CSDL, m t chi tit cc thit k, cc rng buc, quy nh v CSDL ca d n.

Ti liu thit k k thut

(141.TechnicalSpec.HRMPro.Client.doc)

Ti liu thit k CSDL

(142.DatabaseDesign.HRMPro.Client.doc)

SE Leader, Senior SE

2. Ti liu thit k k thut

Ti liu thit k CSDL

Tinh chnh phn mm

- SE tin hnh customize sn phm theo phn cng v theo cc m t trong ti liu thit k k thut lp.

- Phi hp vi QC hon thin chc nng

Release Note (Mantis)

SE, SE Leader, QC




- SE bo co tin cng vic v xut cc phng n gii quyt cho SE Leader

- SE Leader c trch nhim xem xt cc xut ca SE, quyt nh cc phng n, chu trch nhim v tnh ng n v tin cho cc cng vic mnh m trch.

- SE Leader cn cn i cc phng n v nhn lc, n lc c cht lng cc bn build kp tin v cht lng tt, ph duyt hoc khng vi cc xut OT

- PM nn c k hoch mm do ph hp cho cc tnh hung pht sinh, ri ro xy ra tit kim thi gian v n lc

3. Thng tin task trn Mantis

Cp nht lch s chc nng & phin bn

- Khi SE thc hin lp trnh xong chc nng, bo co ca phn mm, in thng tin release v nh km hnh nh kt qu, submit yu cu release RM get code v build phin bn v nh version tng ng.


SE


Ti liu phn tch thit k k thut

B testcase sn phm


Kim th phn mm

- QC cn c vo ti liu c t yu cu v ti liu phn tch thit k k thut tin hnh tm hiu quy trnh, nghip v c th ca d n, v tin hnh b sung testcase.

- Sau khi QC xy dng danh sch testcase, QC Leader cng PM kim tra li cc testcase , ng theo yu cu nghip v v chc nng cha.

- Nu danh sch testcase cha t yu cu th yu cu QC b sung, chnh sa li n khi hon thin nht.

- QC nhn cc version release v release notes (trn Mantis) theo k hoch lp trnh.

- QC tin hnh test v cp nht testcase (nu c) da trn danh sch testcase xy dng trc.

- QC bo cc li pht hin ln Mantis thng bo cho i SE sa li.

- SE khi nhn thng bo th tin hnh sa li v gi li bn build, QC kim tra li phn mm v cc li sa, quy trnh ny lp li cho n khi h thng hot ng n nh v t yu cu cht lng ra.

- QC tin hnh thng k cc testcase v cc bug khai bo, nhng chc nng c trong bn build test, a ra cc vn gp phi trong qu trnh test nh k hng tun hoc khi c yu cu ca PM.

Thng tin task/bug trn Mantis

Bo co test

QC, SE, PM, PE




o Thng k c bao nhiu li, nhng li no c Resolved, nhng li Reopen, Open hoc Close

o Thng k cc chc nng no test hon chnh, chc nng ang test, chc nng cha test

o Lit k cc vn pht sinh cn s h tr t QC Leader v PM d n.

5. Cp nht v xc nhn tnh nng vi khch hng

- Sau khi hon thin cc chc nng, bo co theo k hoch, PM yu cu build mt phin bn phn mm chun b cp nht cho giai on UAT vi y cc thng tin:

o Thng s sn phm (Version)

o Danh sch chc nng cho version (cp nht Function List, Report List tng ng).

- PM, PE tin hnh ci t, cp nht phin bn release chun b, tin hnh lm vic vi KH xc nhn cc tnh nng va cp nht.

-

B ti liu hng dn s dng

(161.UserGuide.HRMPro.Client.doc)




Bin bn ci t

(186.MOInstallation.HRMPro.Client.Template.doc)

Bin bn xc nhn tnh nng

(187.MOConfirmation.HRMPro.Client.Template.doc)

PE, PM, KH

2.2.5 o to v kim th chp nhn (UAT)


1. Cung cp ti liu hng dn

- PE cp nht, b sung, chun b b ti liu hng dn s dng chun gi cho KH trc khi o to.

- Lu : PE khi vit hng dn s dng trnh lm l cc thng tin bo mt v nhn s, lng, ca cc cng ty ln nhau trong cc v d, hnh v, s liu,




B testcase sn phm

Chun b v in ra kch bn o to

- PE chun b y b ti liu o to:

o Slide o to/ Kch bn o to

o Testcase UAT (testcase quy trnh)

o Bi tp/ bi test hc vin

- In sn slide/ kch bn o to KH theo di.

Slide o to

Testcase UAT

Bi tp/ bi test hc vin




3. Lp k hoch o to

- PM, PE to k hoch o to chi tit, gi mail thng nht vi khch hng v thi gian, a im, nhn s tham gia bui o to.

- Khi lp k hoch UAT, PM ch phn b thi gian cho hp l: trong 1 tun t nht c 1 ngy lm vic ti cng ty sa cc li ln v tng hp cc cng vic thc hin trong tun.

- Xc nh 1 ngi i din pha KH lm u mi tng hp cc vn .

- PE gi cho KH file Issues log v hng dn cch thc ghi nhn, tng hp cc li v vn pht sinh vo file ny.

K hoch o to chi tit

(134.ActionPlan.HRMPro.Client.xls)

4. B d liu KH gi

Chn b d liu o to v UAT

- Cn c hp ng, cn c yu cu v kin ca KH, PE tin hnh chun b b d liu o to v UAT.

- Thng thng, b d liu s dng o to v UAT l d liu tht ca KH, tuy nhin thng tin v Lng cn thay i bo mt.

- Phn quyn cho cc user tng ng chun b UAT.

B d liu KH gi c lm sch v chun b import

(132.CollectionData.HRMPro.Client.xls)

5. B ti liu o to chun b:

- Slide o to/ Kch bn o to

- Testcase UAT (testcase quy trnh)

- Bi tp/ bi test hc vin

o to

- PE tin hnh o to key user ca KH s dng phn mm theo k hoch.

- PE cn nm tht k phn mm cng nh quy trnh, nghip v ca KH gii p mi thc mc ca KH trong qu trnh o to.

- Sau khi hon tt o to, PE lp bin bn xc nhn o to v ly ch k xc nhn ca ngi c thm quyn hai bn.

Lu :

- Bin bn o to: ch nn k 1 ln

- Nu c pht sinh th k Bin bn o to b sung v mt s iu khon v d nghim thu t ngy o to, nu c nhiu hn 01 bin bn o to th bit ly ngy no.

Bin bn o to

(183.MOTraining.HRMPro.Client.doc)

6. Tp hp v cung cp ton b ti liu theo hp ng

7. Testcase UAT (testcase quy trnh)

Kim tra phn mm

- PM, PE cng KH kim tra tt c cc chc nng ca h thng theo k hoch lp, ly ti liu v Kch bn UAT lm cn c.

- Trong qu trnh lm vic, PE c trch nhim

Bin bn lm vic

(181.MOWorking.HRMPro.Client.doc)

Issue Log




gii p mi thc mc ca KH, nu gp vn kh xc nh c l li hay khng th PM h tr gii p.

- Mi vn pht sinh PE ghi nhn li vo ti liu Issues log x l sau.

- SE khi nhn c file Issues log v cc li trn Mantis th tin hnh tin hnh sa li v i trng thi li sau khi sa

- Sau khi SE sa li, PE cng QC chy kim tra li cc li sa.

- Khi phn sa li hon thin, PE sang cp nht cho KH, chy cc script trn bn phn mm ti KH theo release note v cp nht li chng trnh (theo cc hng mc ca Issues log).

- PE phn hi kt qu sa li cho KH vi file Issues log c cp nht.

- PE cng KH kim tra li cc li sa theo file Issues log v chng trnh cp nht.

- Vic cp nht chng trnh v test li s lp li n khi cc vn trn Issues log c gii quyt.

(153.Issueslog.HrmPro.Client.xls)

8. Issue Log Xc nhn vn hnh h thng

- Kt thc giai on UAT thng l mc nghim thu thanh ton nn cc vn trong giai on ny cn c gng gii quyt dt im, t u tin cho nhng vn nm trong phm vi hp ng.

- Trong trng hp c nhng vn cha th chm dt khi n deadline, PM nn s dng cc k nng mm thuyt phc KH xc nhn hon thnh giai on ny nghim thu d n v cam kt nhng vn cn li s c x l trong giai on vn hnh.

- Nu KH khng ng do cn nhiu vn cha gii quyt th PM tha thun cng vi KH cc vn no s u tin gii quyt trong Issues log tin ti nghim thu giai on UAT.

- PE vit bin bn xc nhn vn hnh v gi cho i din KH thng nht ni dung.

- PM lin h KH hn thi gian hp tng kt giai on UAT v thng bo li cho i d n 2 bn.

- PM v i din KH hp tng kt giai on UAT theo lch hn, cng k xc nhn Bin bn xc nhn vn hnh h thng.

Issue Log


Bin bn xc nhn vn hnh

(187.MOConfirmation.HRMPro.Client.Template.doc)



2.2.6 Kt thc v h tr vn hnh


1. K hoch Go-live

- PM tham kho kin ca PE lp k hoch chi tit cho giai on vn hnh.

- PM gi k hoch chi tit cho KH review v sp xp thi gian tham gia.

K hoch Go-live

(134.ActionPlan.HRMPro.Client.xls)

2. B d liu KH gi

B d liu UAT

Cp nht d liu mi nht

- PE chun b b d liu mi nht: lm sch CSDL t CSDL trung gian (UAT) import vo CSDL chy tht.

- Yu cu KH kim tra li mt ln trc khi d liu vo h thng.

- PE lp bin bn xc nhn d liu c import chnh xc v tin hnh ly ch k ca ngi c thm quyn.

B d liu KH mi nht c lm sch v chun b import

(133.CollectionData.HRMPro.Client.xls)

3. Issue Log


Vn hnh v h tr

- PE h tr KH vn hnh h thng, kim tra i chiu bng cng, lng t 2-3 thng.

- Trong giai on ny cng tip tc cp nht nhng vn trong Issue Log cn thc hin trong giai on vn hnh hon thin phn mm cho KH.

- Nhng vn h tr KH c cp nht y vo cc ti liu tng ng:

o Issue Log

o Hng dn s dng

o Troubleshooting

Issue Log




Ti liu Troubleshooting

(164.TroubleShoot.HRMPro.Client.doc)

4. Nghim thu phn mm

- Sau thi gian vn hnh v h tr, PM lm vic vi KH thng nht thi im chnh thc a phn mm vo vn hnh thc t v nghim thu d n.

- PM chun b Bin bn nghim thu phn mm v gi cho KH xc nhn.

Bin bn nghim thu h thng

(186.MOProjectAcceptance.HRMPro.Client.doc)

5. Bin bn nghim thu phn mm

Thanh l hp ng

- B phn php l, Sale h tr PM lm Bin bn thanh l hp ng.

Bin bn thanh l hp ng

6. Issue Log Nhng cu hi, s c thng gp

- PE ghi nhn nhng vn , s c KH thng gp trong sut qu trnh UAT, vn hnh h thng vo ti liu Troubleshooting hng dn KH x l cc vn hay gp:

Ti liu Troubleshooting

(164.TroubleShoot.HRMPro.Client.doc)




o Hng dn back-up CSDL

o Hng dn kt ni my chm cng

o Cc li c bn khi lm tnh cng, tnh lng

o

7. K hoch d n

Tng kt d n, theo di n hn bo tr

- PM phi hp vi KH t chc bui hp bo co, tng kt qu trnh thc hin v kt qu thc hin d n

o Tng kt cc vn cn tn ng

o Chnh thc thng bo chuyn d n sang trng thi h tr vn hnh v chuyn sang giai on bo hnh/ bo tr.

o Thng bo cho KH quy trnh h tr vn hnh phn mm trong giai on sau c chuyn giao t i d n sang cho i h tr

o i h tr lm vic vi KH, hng dn KH s dng h thng Call center gi cc yu cu h tr.

Bin bn hp tng kt d n


Nht k h tr

(171.SupportingLog.HRMPro.Client.xls)



3 Danh sch cc mu biu - bo co quan trng

STT Tn mu biu/ bo co Template Ghi ch

1. K hoch d n 125.ProjectTimeline.HRMPro.Client.Template.xlsx

2. K hoch chi tit 134.ActionPlan.HRMPro.Client.Template.xls

3. Ti liu kho st 135.QuickSurvey.HRMPro.Client.Template.xlsx

4. Ti liu kho st yu cu v phn tch GAP

138.RequirementSpec.HRMPro.Client.Template.docx

139.ReportSpec.HRMPro.Client.Template.xls

5. Function List

Report List

122.FunctionList.HRMPro.Client.Template.xlsx

123.ReportList.HRMPro.Client.Template.xlsx

6. Issue Log 153.Issueslog.HRMPro.Client.Template.xls

7. User Guide

8. Ti liu cu hnh trin khai 142.ConfigurationDoc.HRMPro.Client.Template.docx

9.

Bin bn hp

Bin bn lm vic

Cc mc ca bin bn gim dn tnh quan trng:

- Bin bn nghim thu

- Bin bn bn giao

- Bin bn xc nhn: Xc nhn cc vn , i khi xc nhn h thng

10. Bin bn xc nhn (ci t, o to, nghim thu,)



bn giao hay nghim thu...

- Bin bn thng nht (hn ch s dng, nn s dng bin bn xc nhn hiu qu hn)

- Cc bin bn bn giao, nghim thu th ht sc cn thn, khng trch nhim phi lm A, B, C, D vo trong ... m cn tch ra mt bin bn xc nhn ring (cc Issue s thc hin).

3.1 K hoch d n (Project Timeline)

3.1.1 ng dn

\\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\2.Kickoff.Plan\125.ProjectTimeline.HRMPro.Client.Template.xlsx

3.1.2 M t

- Mc ch ti liu:

o M t k hoch khung d n, cc mc quan trng (milestone), tng cng vic chnh ca mi giai on.

o VNR v khch hng cng thng nht v k xc nhn trn file K hoch khung trong giai on khi ng d n lm cn c, mc tiu trin khai d n.

o Khi c thay i v k hoch, cn hp vi KH thng nht k hoch mi, nng version k hoch v k xc nhn, cam kt trn phin bn k hoch mi ny.

o K hoch d n cn ti thiu 10% thi gian backup, d phng cc cng vic pht sinh.

- Template K hoch d n: gm 03 sheet chnh:

o Project Plan: thng tin chung v d n v ti liu.



o Overview: overview v k hoch d n tng giai on theo hp ng, theo k hoch v thc t so vi ngy hin ti/ngy bo co.



o Schedule: chi tit k hoch khung d n theo tng giai on, tng cng vic c th.

3.1.3 Hng dn s dng

- Ti liu K hoch d n (Project Timeline) c lp trong giai on khi ng d n, sau khi PM nhn c thng tin hp ng bn giao t b phn kinh doanh v php l.

- Ti liu K hoch d n c s dng xuyn sut tt c cc giai on ca mt d n. Khi c s thay i v k hoch, PM d n phi hp v thng nht vi KH v k hoch mi, nng version v k xc nhn m bo cam kt ca c hai bn v k hoch mi.

- K hoch d n phi c cp nht lin tc hng tun v tin d n (%Complete, Status, Overview,), s dng thng tin ny bo co hng tun v khi c yu cu gia hai ban d n.

- Hng dn s dng: (sheet Schedule)



o PM lp k hoch d n trc khi khi ng d n, gi cho KH xem trc bui hp khi ng, cng KH thng nht v k xc nhn trong bui hp khi ng d n.

o in y , chi tit thng tin cc ct trong template:

WBS: s th t break-down cc task

Task Description: m t cng vic chnh ca task

Status: trng thi ca task

Expected Results: m t kt qu cn t c ca task (cc cng vic cn hon thnh, ti liu u ra,)

PIC: ngi thc hin task

Supporter/ Checked by: ngi h tr/ ngi kim tra gim st

Plan Start: ngy bt u theo k hoch

Plan End: ngy kt thc theo k hoch

Actual Start: ngy bt u thc t

Actual End: ngy kt thc thc t

Reasons and Solutions: nguyn nhn v cch khc phc nu task c ri ro, b tr,

Predecessor: task tin ca mt task, nu mt task c task tin ngha l phi hon thnh task tin ny mi c th thc hin task .

Duration: thi gian (s ngy) thc hin task, t tnh theo thng tin ngy bt u v kt thc theo k hoch.

% Completed: % cng vic hon thnh ca task, % cng vic hon thnh ca tng giai on v ton d n c t ng tnh theo cng thc.

Biu Gantt bn phi template s t ng hin th tng ng vi thng tin k hoch nhp vo.

3.1.4 Hng kim tra & x l

- PM cp nht lin tc tin (% Complete) d n mnh ph trch vo sheet Schedule v sheet Overview, bo co li cho Leader v ban qun tr d n hai bn vo cui mi tun.

- PD, PE Leader, QA kim tra file K hoch d n t nht 01 ln/tun theo lch quy nh hoc khi cn nm tin , thng tin.

- X l vi phm:

o Nu PM khng lp file K hoch d n, tr 03 im vo im qun l d n ca PM, ghi nhn tr 1 li NC vo im nh gi d n.

o Nu kim tra v PM khng theo di, khng cp nht tin d n qu 01 tun, tr 02 im/ln vo im qun l d n ca PM khi nh gi d n.

- X l vi phm: nu kim tra v PM khng theo di, khng cp nht tin d n qu 01 tun, tr 02 im/ln vo im qu l d n ca PM khi nh gi d n.

(Mc nh mi c nhn c 100 im khi nh gi kt qu d n)

3.2 K hoch chi tit (Action Plan/ Detail Plan)

3.2.1 ng dn

\\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\3.Requirement\134.ActionPlan.HRMPro.Client.Template.xls

3.2.2 M t

- Mc ch ti liu:

o M t k hoch chi tit mt giai on, mt cng vic cn phn cng chi tit ca d n.



o K hoch chi tit c lp vo mi u giai on m t cng vic c th ca giai on , hoc cc cng vic nh k hoch kho st, k hoch o to, k hoch UAT,

o VNR gi k hoch chi tit cho khch hng trc t nht 01 tun xem xt, xc nhn, thng nht sp xp ngun lc, thi gian hp l.

o Khi c thay i v k hoch, cn hp vi KH thng nht k hoch mi, nng version k hoch v k xc nhn, cam kt trn phin bn k hoch mi ny.

- Template K hoch chi tit:

3.2.3 Hng dn s dng

- Ti liu K hoch chi tit c lp v gi cho KH xc nhn mi u giai on trin khai, hoc trc khi tin hnh cc cng vic t nht 01 tun sp xp ngun lc, thi gian, ca hai bn.



- Ti liu K hoch chi tit c s dng xuyn sut mt giai on ca mt d n. Khi c s thay i v k hoch, PM d n phi hp v thng nht vi KH v k hoch mi, nng version v k xc nhn m bo cam kt ca c hai bn v k hoch mi.

- K hoch chi tit phi c cp nht lin tc theo tin cng vic (kt qu, trng thi,), s dng thng tin ny bo co hng tun v khi c yu cu gia hai ban d n.

- Hng dn s dng: in y , chi tit thng tin ca cc mc nh trong template, nhng mc khng cn thit c th Hide bt i:

o Cc vn cn chun b

o Thnh phn tham gia

o K hoch chi tit

o Cc cng vic tip theo


- PM cp nht lin tc tin (kt qu, trng thi,) d n mnh ph trch vo file K hoch chi tit, bo co li cho Leader v ban qun tr d n hai bn vo cui mi tun.

- PD, PE Leader, QA kim tra file K hoch chi tit t nht 01 ln/tun theo lch quy nh hoc khi cn nm tin , thng tin.

- X l vi phm:

o Nu PM khng lp file K hoch chi tit trong mi giai on hay cc cng vic quan trng (kho st, o to, UAT,), tr 03 im vo im qun l d n ca PM, ghi nhn tr 1 li NC vo im nh gi d n.

o Nu kim tra v PM khng theo di, khng cp nht tin d n qu 01 tun, tr 02 im/ln vo im qun l d n ca PM khi nh gi d n.

3.3 Ti liu kho st -> Requirement Spec

3.3.1 ng dn

\\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\3.Requirement\135.QuickSurvey.HRMPro.Client.Template.xls

3.3.2 M t

- Mc ch ti liu:

o B cu hi kho st nghip v khch hng kho st s b nghip v nhn s ca KH.

o B cu hi kho st chun cho mi phin bn version sn phm, n gin vi ngi s dng.

o PE gi B cu hi kho st cho khch hng in thng tin v gi li trc t nht 01 tun xem xt, nm s b yu cu ca KH nhm hiu v kho st k hn phn nghip v trng tm trong bui kho st trc tip.

- Template Ti liu kho st: gm nhiu sheet (tng t nhau)



3.3.3 Hng dn s dng

- Ti liu B cu hi kho st c b sung (nu c) v gi cho KH in thng tin v gi li trc t nht 01 tun trc bui kho st trc tip theo k hoch kho st chi tit.

- PE nghin cu k b cu hi kho st s b ca KH nm cc nghip v c bn cng nh nghip v c th, trng tm ca KH nhm hiu v kho st k hn trong bui kho st trc tip.

- Hng dn s dng: PE b sung cu hi kho st vo cc sheet ca tng phn h tng ng v gi KH kho st.


- PE gi file B cu hi kho st cho KH v check in file kt qu ln th mc tng ng trn VSS.

- PD, PE Leader, QA kim tra file B cu hi kho st trn VSS trc khi kho st yu cu 01 tun.

- X l vi phm:

o Nu PE khng gi file B cu hi kho st s b cho KH hoc khng check in B cu hi kho st ln th mc tng ng trn VSS, tr 01 im/ln vo im trin khai d n ca PE, ghi nhn tr 1 li NC vo im nh gi d n.

3.4 Ti liu kho st yu cu v phn tch GAP -> Ti liu gii php (Solution Spec)

3.4.1 ng dn

\\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\3.Requirement\138.RequirementSpec.HRMPro.Client.Template.docx

3.4.2 M t

- Mc ch ti liu:

o Ti liu kho st yu cu v phn tch GAP ghi nhn v phn tch gii php cho cc yu cu c xc nh l GAP trong giai on kho st nghip v khch hng.

o Ti liu ny m t chi tit cc yu cu cng nh gii php cho GAP, l ti liu rt quan trng trong qu trnh trin khai d n, l cn c lm vic chnh thc hin chnh sa v nghim thu phn mm.

o Sau khi hai bn k cht ti liu kho st yu cu v phn tch GAP, nu c thay i v yu cu hoc gii php, hai bn cn hp thng nht yu cu v gii php mi, nng version ti liu v k xc nhn, cam kt trn phin bn ti liu mi ny.



- Template Ti liu kho st yu cu v phn tch GAP:



3.4.3 Hng dn s dng

- Ti liu Kho st yu cu v phn tch GAP c tng hp GAP t cc Bin bn kho st, Bo co tng hp kho st, b sung, ghi nhn gii php cho cc GAP v gi cho KH review, cng thng nht.

- Ti liu Kho st yu cu v phn tch GAP c s dng xuyn sut giai on Lp trnh, UAT v Nghim thu d n. Khi c s thay i v k hoch, hai bn cn hp thng nht yu cu v gii php mi, nng version ti liu v k xc nhn, cam kt trn phin bn ti liu mi ny.

- Hng dn s dng:

o Trong mt phn h c chia lm 04 phn:

Cc GAP ca d liu dng chung (Master Data)

Cc GAP ca quy trnh x l (Process)

Cc GAP ca danh sch bo co (Report)

Gii php thc hin cho cc GAP trn.

o PE in y thng tin cc ct ca tng phn theo template, nhng phn khng c GAP c th xa bt i, cch nh m GAP c quy nh trong ti liu.

o Phn gii php thc hin, PE m t k quy trnh x l ca KH, thit k mn hnh x l cc GAP v map vo Database ghi r cc trng thay i, b sung cn x l.


- PE lp ti liu Kho st yu cu v phn tch GAP, nh version ti liu v check in ti liu ln th mc tng ng trn VSS.

- Khi c thay i ti liu, PE cp nht ni dung, cp nht version ti liu v check in thng xuyn ln VSS.

- PD, PE Leader, QA kim tra ti liu thng xuyn trong giai on Kho st yu cu v phn tch GAP trn VSS.

- Nu c cc yu cu thay i trong cc giai on sau, PM, PE phi cp nht yu cu v gii php vo ti liu, phi hp v thng nht vi KH v cc yu cu, gii php mi ny, nng version v k xc nhn m bo s thng nht, cam kt ca c hai bn v cc yu cu v gii php mi.

- X l vi phm:

o Nu PM, PE khng lp file Ti liu kho st v phn tch (GAP), tr 03 im vo im qun l d n ca PM, 03 im vo im trin khai d n ca PE, ghi nhn tr 02 li NC vo im nh gi d n.

o Nu trong qu trnh trin khai, c yu cu v gii php mi, PM, PE khng theo di, khng cp nht ti liu qu 01 tun, tr 02 im/ln vo im qun l d n ca PM, 02 im/ln vo im trin khai d n ca PE khi nh gi d n.

3.5 Function List Report List

3.5.1 ng dn

- Function List: \\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\3.Requirement\122.FunctionList.HRMPro.Client.Template.xlsx

- Report List: \\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\3.Requirement\123.ReportList.HRMPro.Client.Template.xlsx

3.5.2 M t

- Mc ch ti liu:



o Ti liu Function List Report List ghi nhn danh sch cc chc nng, bo co phn mm s c thc hin trin khai cn c vo hp ng (giai on khi ng d n) v cc yu cu ca khch hng trong giai on kho st yu cu v phn tch GAP.

o Ti liu ny m t y trng thi cc chc nng, bo co c thc hin, l ti liu rt quan trng trong qu trnh trin khai d n, l c s trong vic xc nhn v nghim thu phn mm.

o Sau khi hai bn k cht ti liu Function List Report List, nu c thay i v danh sch chc nng/bo co cn thc hin, hai bn cn hp thng nht danh sch chc nng, bo co, nng version ti liu v k xc nhn, cam kt trn phin bn ti liu mi ny.

- Template Function List Report List:

3.5.3 Hng dn s dng

- Ti liu Function List Report List c tng hp v trch lc t hp ng (ph lc chc nng) v ti liu kho st yu cu v phn tch GAP trong giai on Kho st yu cu v phn tch GAP, gi cho KH review, cng thng nht.

- Ti liu Function List Report List c s dng xuyn sut giai on Lp trnh, UAT v l cn c nghim thu d n. Khi c s thay i v danh sch chc nng/ bo co, hai bn cn hp thng nht yu cu v gii php mi, nng version ti liu v k xc nhn, cam kt trn phin bn ti liu mi ny.

- Hng dn s dng: (sheet FunctionList/ ReportList)

o PE khi to ti liu trong giai on khi ng d n, trch lc ton b chc nng, cn thc hin theo hp ng kinh t (ph lc phm vi chc nng phn mm).

o Trong giai on kho st yu cu, PE cn c trn danh sch chc nng, bo co trn Function List/ Report List chun b, tin hnh kho st yu cu KH cng nh cp nht ngc li danh sch chc nng, bo co ny sau khi cht yu cu v gii php vi KH.

o Mi phn h c gom nhm thnh 01 group, PE in y , chi tit thng tin ca cc mc nh trong template.

o Cc trng thi (Status) v loi (Require Type) ca function/ report tham kho trong sheet Dropdown.

o Bo co thng k v t l cc function c hin th trong sheet Summary.




- PE lp ti liu Function List/ Report List, nh version ti liu v check in ti liu ln th mc tng ng trn VSS.

- Khi c thay i ti liu, PE cp nht ni dung, cp nht version ti liu v check in thng xuyn ln VSS.

- PD, PE Leader, QA kim tra ti liu thng xuyn trong giai on Kho st yu cu v phn tch GAP, tinh chnh phn mm cng nh giai on UAT trn VSS t nht 01 ln/tun theo lch quy nh hoc khi cn nm tin , thng tin.

- Nu c cc yu cu thay i trong cc giai on sau, PM, PE phi cp nht cc chc nng/ bo co thay i vo ti liu, nng version v xc nhn m bo s thng nht ca c hai bn v chc nng/ bo co va thm.

- X l vi phm:

o Nu PM, PE khng lp file Ti liu kho st v phn tch (GAP), tr 03 im vo im qun l d n ca PM, 03 im vo im trin khai d n ca PE, ghi nhn tr 02 li NC vo im nh gi d n.

o Nu trong qu trnh trin khai, c chc nng, bo co mi, PM, PE khng theo di, khng cp nht ti liu qu 01 tun, tr 02 im/ln vo im qun l d n ca PM, 02 im/ln vo im trin khai d n ca PE khi nh gi d n.

3.6 Issue Log

3.6.1 ng dn

\\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\5.Test.UAT\5.2.Test.UAT\153.Issueslog.HRMPro.Client.Template.xls

3.6.2 M t

- Mc ch ti liu:

o Ti liu Issue Log ghi nhn danh sch cc issue d n trong sut qu trnh trin khai d n, m t y trng thi cc issue, gii php, thi gian thc hin, l cng c trao i rt quan trng trong qu trnh trin khai, nghim thu v bn giao d n.

- Template Issue Log:

3.6.3 Hng dn s dng

- Ti liu Issue Log c tng hp v trch lc t cc email, bin bn hp, bin bn lm vic, trong qu trnh trao i, lm vic vi KH.

- Cc issue ni b VNR c th khng raise trong file ny m qun l trc tip trn Mantis.

- Ti liu Issue Log c s dng xuyn sut giai on o to v kim th chp nhn (UAT), kt thc v h tr vn hnh h thng, l cn c nghim thu d n.

- Hng dn s dng: (sheet FunctionList/ ReportList)

o PE khi to ti liu trong giai on o to v kim th chp nhn (UAT), ghi nhn ton b issue c KH phn hi trong qu trnh chy th v test sn phm.



o Da vo danh sch issue log, PE raise cc issue ny ln Mantis ni b tin hnh x l v update trng thi, tin . Sau PE update tin v chuyn cho KH xc nhn, qu trnh ny lp i lp li n khi hon thnh v KH xc nhn ng issue.

o PE in y , chi tit thng tin ca issue nh trong template, n i cc ct khng cn thit (nu c).

o Bo co thng k v t l cc issue c hin th trong bn di ca danh sch issue.


- PE lp ti liu Issue, nh version ti liu v check in ti liu ln th mc tng ng trn VSS.

- Lu : Mi d n ch c 01 file Issue Log duy nht qun l xuyn sut qu trnh trin khai d n.

- PE, PM thng xuyn cp nht danh sch cc issue, tin issue vo ti liu v check in thng xuyn ln VSS. PE, PM s dng cc thng tin ny bo co tin trong giai on kim th chp nhn cng nh h tr vn hnh h thng.

- PD, PE Leader, QA kim tra ti liu thng xuyn trong giai on o to v kim th chp nhn (UAT), cng nh giai on Vn hnh v h tr vn hnh trn VSS t nht 01 ln/tun theo lch quy nh hoc khi cn nm tin , thng tin.

- X l vi phm:

o Nu PM, PE khng lp Ti liu Issue Log, tr 03 im vo im qun l d n ca PM, 03 im vo im trin khai d n ca PE, ghi nhn tr 02 li NC vo im nh gi d n.

o Nu trong qu trnh trin khai, c issue mi, PM, PE khng theo di, khng cp nht ti liu qu 01 tun, tr 02 im/ln vo im qun l d n ca PM, 02 im/ln vo im trin khai d n ca PE khi nh gi d n.

3.7 Ti liu hng dn s dng (User Guide)

3.7.1 ng dn

\\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\6.Training\6.1.UserGuide

3.7.2 M t

- Mc ch ti liu:

o Ti liu User Guide c lp ra hng dn chi tit tng bc s dng phn mm cho khch hng cng nh trong ni b. L mt trong nhng hng mc bn giao khi nghim thu d n.

- Template User Guide:



3.7.3 Hng dn s dng

- Ti liu User Guide ca tng d n c k tha t ti liu User Guide ca phn mm HRMPro phin bn chun (v6, v7, v8,).

- Ngc li, cc chc nng mi c tch hp vo sn phm Core da trn chc nng c th ca tng KH cng c cp nht ngc li vo ti liu User Guide phin bn chun HRMPro.

- Ti liu User Guide c cp nht lin tc t giai on Tinh chnh phn mm cho n khi kt thc giai on h tr vn hnh, tin hnh bn giao cc ti liu final nghim thu d n.

- Hng dn s dng:

o PE khi to ti liu trong giai on Tinh chnh phn mm, hng dn cc chc nng c release theo ti liu gii php.

o PE hng dn y , chi tit cc chc nng/ bo co nh trong template, lu phi ghi ch li nhng nghip v c th, nhng thao tc c bit, hoc nhng lu quan trng, khi s dng phn mm hng dn r rng, trnh ri ro khi KH thao tc sai quy trnh.

o Sau khi hon thnh, PE gi cho KH review v s dng trong giai on o to v kim th chp nhn (UAT), tip tc cp nht y cc tnh nng thiu, thay i.

o Ti liu c cp nht xuyn sut trong qu trnh lm vic vi KH cho n khi bn giao v nghim thu d n. Sau , cui d n, PE ph trch d n c trch nhim cp nht cc chc nng mi c tch hp vo sn phm Core vo ti liu User Guide phin bn chun HRMPro.



o Lu : ti liu n gin v d hiu, PE nn vit theo cc quy trnh x l cng vic ti KH, v s quy trnh v hng dn tng thao tc thc hin cc bc trn phn mm ra sao.


- PE lp ti liu User Guide, nh version ti liu v check in ti liu ln th mc tng ng trn VSS.

- PE thng xuyn cp nht nhng nghip v, chc nng, bo co thay i vo ti liu v check in thng xuyn ln VSS.

- PD, PE Leader, QA kim tra ti liu thng xuyn t khi khi to ti liu, n giai on o to v kim th chp nhn (UAT), cng nh giai on Vn hnh v h tr vn hnh trn VSS t nht 01 ln/tun theo lch quy nh hoc khi cn nm tin , thng tin.

- X l vi phm:

o Nu PM, PE khng lp Ti liu User Guide, tr 03 im vo im qun l d n ca PM, 03 im vo im trin khai d n ca PE, ghi nhn tr 02 li NC vo im nh gi d n.

o Nu trong qu trnh trin khai, c thay i v nghip v, chc nng, PM, PE khng theo di, khng cp nht ti liu qu 01 tun, tr 02 im/ln vo im qun l d n ca PM, 02 im/ln vo im trin khai d n ca PE khi nh gi d n.

3.8 Ti liu cu hnh trin khai (Configuration Doc)

3.8.1 ng dn

\\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\4.Development\142.ConfigurationDoc.HRMPro.Client.Template.docx

3.8.2 M t

- Mc ch ti liu:

o Ti liu cu hnh trin khai c lp ra hng dn chi tit tng bc cu hnh ton b chc nng, bo co phn mm theo tng gii php ca mt d n, s dng trong ni b VNR.

o Ti liu cu hnh trin khai c s dng ghi nhn trong sut qu trnh trin khai v bn giao d n sang team bo hnh, bo tr.

- Template Ti liu cu hnh trin khai:



3.8.3 Hng dn s dng

- Ti liu cu hnh trin khai ca tng d n m t chi tit tng cu hnh cho cc chc nng, bo co phn mm, c xy dng cn c vo ti liu gii php ca d n.

- Ti liu cu hnh trin khai c cp nht lin tc t giai on Tinh chnh phn mm cho n khi kt thc giai on h tr vn hnh, tin hnh bn giao ti liu cho i h tr bo hnh bo tr d n.

- Trong giai on PE xy dng ti liu, c th bn giao ti liu cho PE, QC, h tr cu hnh, test, sn phm

- Hng dn s dng:

o PE khi to ti liu trong giai on Tinh chnh phn mm, hng dn cch cu hnh cc chc nng, bo co theo tng gii php thng nht vi KH.

o PE cp nht y , chi tit cch cu hnh cc chc nng/ bo co nh trong template, lu phi ghi ch li nhng nghip v c th, nhng thao tc c bit, hoc nhng lu quan trng, khi ci t, trin khai hng dn r rng, trnh ri ro khi i support hoc PE khc hiu sai v thao tc chnh sa sai.



o Ti liu c cp nht xuyn sut trong qu trnh lm vic vi KH cho n khi nghim thu d n. Sau , cui d n, PE ph trch d n phi final v bn giao ti liu ny cho i h tr khi chuyn giao d n sang bo hnh.

o Ti liu gm 2 phn: hng dn ci t, kt ni v hng dn cu hnh cc chc nng, bo co c chia theo tng phn h.

o PE map vi m GAP trong ti liu gii php trnh by chi tit tng bc cu hnh, chp mn hnh minh ha, m t tht k cc thng s ci t, cu hnh.


- PE lp ti liu cu hnh trin khai, nh version ti liu v check in ti liu ln th mc tng ng trn VSS.

- PE thng xuyn cp nht nhng cu hnh nghip v, chc nng, bo co thay i vo ti liu v check in thng xuyn ln VSS.

- PD, PE Leader, QA kim tra ti liu thng xuyn t khi khi to ti liu, n giai on o to v kim th chp nhn (UAT), cng nh giai on Vn hnh v h tr vn hnh trn VSS t nht 01 ln/tun theo lch quy nh hoc khi cn nm tin , thng tin.

- X l vi phm:

o Nu PM, PE khng lp Ti liu cu hnh trin khai, tr 03 im vo im qun l d n ca PM, 03 im vo im trin khai d n ca PE, ghi nhn tr 02 li NC vo im nh gi d n.

o Nu trong qu trnh trin khai, c thay i v nghip v, chc nng, PM, PE khng theo di, khng cp nht ti liu qu 01 tun, tr 02 im/ln vo im qun l d n ca PM, 02 im/ln vo im trin khai d n ca PE khi nh gi d n.

3.9 Cc loi bin bn

3.9.1 ng dn

\\192.168.1.2\Public\QuyTrinhTrienKhai_HRMPro\8.MOM

3.9.2 M t

- Mc ch ti liu:

o Cc bin bn c lp ra ghi nhn, xc nhn, thng nht cc vn trong khi lm vic vi KH. Ty theo tng hon cnh, chc nng s s dng mt trong nhng loi bin bn di y (xp theo mc quan trng gim dn):

Bin bn nghim thu

Bin bn bn giao (ti liu, phn mm,)

Bin bn xc nhn (ci t, o to,)

Bin bn thng nht

Bin bn lm vic

Bin bn hp

o Tt c cc loi bin bn lm vic vi KH phi c lu tr bn cng v bn mm lm c s i chiu. Bin bn lm vic ni b phi c ghi ch v cp nht y ln VSS, gi email xc nhn gia cc c nhn/ b phn lin quan.

- Template bin bn: (tham kho tng template trong mc ng dn)

3.9.3 Hng dn s dng

- Bin bn xc nhn: Xc nhn cc vn , i khi xc nhn h thng bn giao hay nghim thu...

- Bin bn thng nht (hn ch s dng, nn s dng bin bn xc nhn hiu qu hn)



- Cc bin bn bn giao, nghim thu th ht sc cn thn, khng trch nhim phi lm A, B, C, D vo trong ... m cn tch ra mt bin bn xc nhn ring (cc Issue s thc hin).

- Hng dn s dng:

o PE, PM cp nht y , chi tit nh trong template, gi xc nhn vi KH qua email, cui bui lm vic xin ch k.

o Cc loi bin bn quan trng nh bin bn nghim thu, bin bn xc nhn (ci t, o to,) phi c ng du xc nhn ca KH (tham kho thm quy nh trong ph lc hp ng).

o Lu : cc bin bn ny khi final phi gi li theo nh dng .pdf

o PE gi Leader v QA review li cc bin bn (nh dng v ni dung) trc khi gi cho KH trc t nht 8h theo quy nh ti liu.

o Cc bin bn c cp nht xuyn sut trong qu trnh lm vic vi KH cho n khi nghim thu d n. Sau , cui d n, PE ph trch d n phi final v bn giao ti liu ny cho i h tr khi chuyn giao d n sang bo hnh.

o Nu bin bn c cc vn cn x l, khc phc v pha VNR, PE cp nht cc thng tin tng ng vo ti liu Issue Log d n theo di v cp nht.


- PE lp bin bn, nh version ti liu v check in ti liu ln th mc tng ng trn VSS. Bn cng sau khi k xc nhn vi KH, PE gi li b phn QA, Admin lu tr.

- PD, PE Leader, QA kim tra ti liu thng xuyn check cng vic v lch cng tc, ng thi i chiu, kim tra cc vn d n c c cp nht tng ng vo file Issue Log hay khng.

- X l vi phm:

o Nu PM, PE khng cp nht cc bin bn quan trng (nghim thu, ci t, o to), tr 03 im vo im qun l d n ca PM, 03 im vo im trin khai d n ca PE, ghi nhn tr 02 li NC vo im nh gi d n.

o Khng c cc bin bn hp, bin bn lm vic, tr 02 im vo im qun l d n ca PM, 02 im vo im trin khai d n ca PE, ghi nhn tr 01 li NC vo im nh gi d n v khng ph duyt lch cng tc ca ngy thiu bin bn.

o Nu trong cc bin bn c issue mi, PM, PE khng theo di, khng cp nht ti liu Issue Log qu 01 tun, tr 02 im/ln vo im qun l d n ca PM, 02 im/ln vo im trin khai d n ca PE khi nh gi d n.

Documents

VNR_HuongDanTrienKhai