Whether youre looking for health and wellness tips, discounts on health-related services, or support to manage a health condition, we have the resources to help you get on the path to better well-being.

With our Health + Wellness Program you can Becomeawareofunhealthylifestyles.

Improveyourhealthwithprogramsthattargetyourspecifichealthorlifestyleissues.

Accessonlinetoolstohelpyougetandstayhealthy.

Manageachronicconditionanddealwithunexpectedhealthissues.

15 minutes can help improve your well-beingWhenitcomestoyourhealth,itsimportanttoknowwhereyoustand.Youcangetanaccuratepictureofyourhealthstatuswithourconfidential,onlineassessment.24hoursafteryoucompletethesurvey,youllreceiveyourpersonalizedWell-BeingScore,alongwithalinktocreateyourownpersonalwell-beingplan.

TakeyourWell-Beingassessmenttodaythesemaybethemostimportantquestionsyoulleveranswer!GetstartedbyloggingintoMy Account atwww.carefirst.comandvisitMy Health.

Getting healthyBasedonyourresultsaftercompletingtheWell-BeingAssessment,ahealthcoachmaycontactyoutodiscussyourresults.Thehealthcoachwillreferyoutotheappropriateresources,toolsandprogramsthatcanguideyoutowardbetterhealth.

Health CoachingParticipateinavarietyoffree,confidentiallifestyleandhealthcoachingprogramstohelpimproveyourhealth.Yourcoachwillmonitoryourprogressandprovideguidanceandsupportwithprogramsliketobaccocessation,weightlossanddiseasemanagementforchronicconditionssuchasdiabetesandCOPD.

Dont forget to take your

Well-Being Assessment to

get an immediate picture of

your health.

Online health and wellness toolsLookingfortoolsandresourcesthatempoweryoutotakeaction,stayconnectedandgetinspired?LogintoMy Accountatwww.carefirst.comtotakeadvantageof:

Well-Being ConnectTM, our wellness portal:

Well-Being PlanApersonalized,easy-to-navigateinteractiveplanincludingrecommendationsandfocusareastohelpkeepyouontrack.

Resource CenterFindalibraryofarticles,videosandotherresourcesspecifictoyourinterestsandfocusareas.

TrackersRecorddailybehaviorsandcheckyourprogressforweight,exercise,medication,tobaccouse,healthyeatingandmore.SharewithinyourcommunitygrouporonFacebook.

Social NetworkingJoinchatsessions,updategroupactivitiesandshareinformation,personalstories,tipsandsuccessesevenonFacebook.

Recipe CenterSearchthousandsofhealthymealideas,includingcuisine-specificrecipesandmenusthatmapoutcaloriesandnutritiontohelpyouloseweight,manageaconditionandmore.

Message CenterReceivehealthtips,activitytrackerreminders,encouragingemailsandmore.

Vitality magazineVitalityprovidesinformationaboutyourhealthplanandincludesarticlesonhealthandwellnesstopics,includingnutrition,physicalfitnessandpreventivehealth.

Wellness discount programBlue365deliversgreatdiscountsfromtopnationalandlocalretailersonfitnessgear,gymmemberships,familyactivities,healthyeatingoptionsandmore.

Coordinating your careWhetheryouretryingtogethealthyorstayhealthy,youneedthebestcare.CareFirsthasprogramstohelpyoutakeanactiveroleinyourhealth,addressinganyhealthcareissuesandenjoyahealthierfuture.

Patient-Centered Medical Home (PCMH)PCMHwasdesignedtoprovideyourprimarycareproviderwithamorecompleteviewofyourhealthneeds,aswellasthecareyoureceivefromotherproviders.Whenyouparticipateinthisprogram,youarethefocusofanentirehealthcareteamwhosegoalistobettermanageandcoordinateyourcareandimproveyourhealth.

Ifyouhaveachroniccondition,orareatriskforone,yourPCPmay:

Createacareplanbasedonyourhealthneedswithspecificfollow-upactivitiestohelpyoumanageyourhealth

Provideaccesstoacarecoordinator,whoisaregisterednurse,soyouhavethesupportyouneed,answerstoyourquestionsandinformationaboutyourcare

FindaparticipatingPCMHproviderinourproviderdirectoryatwww.carefirst.com/findadoc.

Case ManagementIfyouhaveaseriousillnessorinjury,ourCaseManagementprogramcanhelpyounavigatethroughthehealthcaresystemandprovidesupportalongtheway.OurCaseManagersareregisterednurseswhowill:

Workcloselywithyouandyourdoctorstodevelopapersonalizedtreatmentplan.

Coordinatenecessaryservices.

Answeranyofyourquestions.

OurCaseManagementprogramisvoluntaryandconfidential.Formoreinformation,ortoenroll,call(888)264-8648.

CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield and CareFirst BlueChoice, Inc. are both independent licensees of the Blue Cross and Blue Shield Association.

Registered trademark of the Blue Cross and Blue Shield Association. Registered trademark of CareFirst of Maryland, Inc.This wellness program is administered by Healthways, an independent company that provides health improvement services to CareFirst and BlueChoice members.

CST2442-1P (12/14)

The CareFirst BlueCross BlueShieldfamily of health care plans

CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst BlueChoice, Inc., First Care, Inc. and The Dental Network are independent licensees of the Blue Cross and Blue Shield Association. Registered trademark of the Blue Cross and Blue Shield Association.

Registered trademark of CareFirst of Maryland, Inc.

Notice of Nondiscrimination and Availability of Language Assistance Services

CareFirst BlueCross BlueShield, CareFirst BlueChoice, Inc. and all of their corporate affiliates (CareFirst) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex. CareFirst does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. CareFirst:

Provides free aid and services to people with disabilities to communicate effectively with us, such as: o Qualified sign language interpreters o Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as: o Qualified interpreters o Information written in other languages

If you need these services, please call 855-258-6518. If you believe CareFirst has failed to provide these services, or discriminated in another way, on the basis of race, color, national origin, age, disability or sex, you can file a grievance with our CareFirst Civil Rights Coordinator. Civil Rights Coordinator, Corporate Office of Civil Rights Telephone Number 410-528-7820

Mailing Address P.O. Box 8894 Baltimore, Maryland 21224

Fax Number 410-505-2011

Email Address civilrightscoordinator@carefirst.com You can file a grievance by mail, fax or email. If you need help filing a grievance, our CareFirst Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

mailto:civilrightscoordinator@carefirst.comhttps://ocrportal.hhs.gov/ocr/portal/lobby.jsfhttp://www.hhs.gov/ocr/office/file/index.html

CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst BlueChoice, Inc., First Care, Inc. and The Dental Network are independent licensees of the Blue Cross and Blue Shield Association. Registered trademark of the Blue Cross and Blue Shield Association.

Registered trademark of CareFirst of Maryland, Inc.

Foreign Language Assistance Attention (English): This notice contains information about your insurance coverage. It may contain key dates

and you may need to take action by certain deadlines. You have the right to get this information and assistance in

your language at no cost. Members should call the phone number on the back of their member identification card.

All others may call 855-258-6518 and wait through the dialogue until prompted to push 0. When an agent

answers, state the language you need and you will be connected to an interpreter.

(Amharic) -

855-258-6518 0

d Yorb (Yoruba) ttlko: kys y n wfn npa i adjtf r. le n wn dt pt o s le n lti

gb gbs n wn j gbdke kan. O ni t lti gba wfn y ti rnlw n d r lf. wn m-gb

gbd pe nmb fn t w lyn kd dnim wn. wn mrn le pe 855-258-6518 k o s dr npas jrr

tt a fi s fn lti t 0. Ngbt aoj kan b dhn, s d t o f a s so p m gbuf kan.

Ting Vit (Vietnamese) Ch : Thng bo ny cha thng tin v phm vi bo him ca qu v. Thng bo c th

cha nhng ngy quan trng v qu v cn hnh ng trc mt s thi hn nht nh. Qu v c quyn nhn

c thng tin ny v h tr bng ngn ng ca qu v hon ton min ph. Cc thnh vin nn gi s in thoi

mt sau ca th nhn dng. Tt c nhng ngi khc c th gi s 855-258-6518 v ch ht cuc i thoi cho

n khi c nhc nhn phm 0. Khi mt tng i vin tr li, hy nu r ngn ng qu v cn v qu v s c

kt ni vi mt thng dch vin.

Tagalog (Tagalog) Atensyon: Ang abisong ito ay naglalaman ng impormasyon tungkol sa nasasaklawan ng iyong

insurance. Maaari itong maglaman ng mga pinakamahalagang petsa at maaaring kailangan mong gumawa ng

aksyon ayon sa ilang deadline. May karapatan ka na makuha ang impormasyong ito at tulong sa iyong sariling

wika nang walang gastos. Dapat tawagan ng mga Miyembro ang numero ng telepono na nasa likuran ng kanilang

identification card. Ang lahat ng iba ay maaaring tumawag sa 855-258-6518 at maghintay hanggang sa dulo ng

diyalogo hanggang sa diktahan na pindutin ang 0. Kapag sumagot ang ahente, sabihin ang wika na kailangan mo

at ikokonekta ka sa isang interpreter.

Espaol (Spanish) Atencin: Este aviso contiene informacin sobre su cobertura de seguro. Es posible que

incluya fechas clave y que usted tenga que realizar alguna accin antes de ciertas fechas lmite. Usted tiene

derecho a obtener esta informacin y asistencia en su idioma sin ningn costo. Los asegurados deben llamar al

nmero de telfono que se encuentra al reverso de su tarjeta de identificacin. Todos los dems pueden llamar al

855-258-6518 y esperar la grabacin hasta que se les indique que deben presionar 0. Cuando un agente de seguros

responda, indique el idioma que necesita y se le comunicar con un intrprete.

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CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst BlueChoice, Inc., First Care, Inc. and The Dental Network are independent licensees of the Blue Cross and Blue Shield Association. Registered trademark of the Blue Cross and Blue Shield Association.

Registered trademark of CareFirst of Maryland, Inc.

(Hindi) : - 855-258-6518 0 ,

s-w (Bassa) To uu Cao! B nia k a ny e ke m gbo kpa o ni fu a-fa-tiin ny je dyi. B nia k

ee we j e m ke wa m m ke nyu nyu hw we ea ke zi. m ni kpe m ke b nia k ke gbo-

kpa-kpa m m dye e ni ii-wuu mu m ke se wii o p. Kpoo ny e m a fn-na nia e waa

I.D. kaa ein ny. Ny t sein m a na nia k: 855-258-6518, ke m m fo tee wa ke m gbo c m ke

na ma 0 k dyi paain hw. ju ke ny o dyi m g juin, po wuu m m po dyi, ke ny o mu o niin

ke ni wuu mu za.

(Bengali) : 855-258-6518 0

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: (Arabic) . .

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(Traditional Chinese)

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CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst BlueChoice, Inc., First Care, Inc. and The Dental Network are independent licensees of the Blue Cross and Blue Shield Association. Registered trademark of the Blue Cross and Blue Shield Association.

Registered trademark of CareFirst of Maryland, Inc.

Igbo (Igbo) Nrbama: kwa a nwere ozi gbasara mkpuchi nchekwa onwe g. nwere ike nwe bch nd d

mkpa, nwere ike me ihe tupu fd bch njedebe. nwere ikike nweta ozi na enyemaka a nass g na

akwgh gw bla. Nd otu kwesr kp akara ekwent d naz nke kaad njirimara ha. Nd z niile nwere

ike kp 855-258-6518 wee chere bb ah ruo mgbe amanyere p 0. Mgbe onye nnchite anya zara, kwuo

ass chr, a ga-ejik g na onye kwa okwu.

Deutsch (German) Achtung: Diese Mitteilung enthlt Informationen ber Ihren Versicherungsschutz. Sie kann

wichtige Termine beinhalten, und Sie mssen gegebenenfalls innerhalb bestimmter Fristen reagieren. Sie haben

das Recht, diese Informationen und weitere Untersttzung kostenlos in Ihrer Sprache zu erhalten. Als Mitglied

verwenden Sie bitte die auf der Rckseite Ihrer Karte angegebene Telefonnummer. Alle anderen Personen rufen

bitte die Nummer 855-258-6518 an und warten auf die Aufforderung, die Taste 0 zu drcken. Geben Sie dem

Mitarbeiter die gewnschte Sprache an, damit er Sie mit einem Dolmetscher verbinden kann.

Franais (French) Attention: cet avis contient des informations sur votre couverture d'assurance. Des dates

importantes peuvent y figurer et il se peut que vous deviez entreprendre des dmarches avant certaines chances.

Vous avez le droit d'obtenir gratuitement ces informations et de l'aide dans votre langue. Les membres doivent

appeler le numro de tlphone figurant l'arrire de leur carte d'identification. Tous les autres peuvent appeler le

855-258-6518 et, aprs avoir cout le message, appuyer sur le 0 lorsqu'ils seront invits le faire. Lorsqu'un(e)

employ(e) rpondra, indiquez la langue que vous souhaitez et vous serez mis(e) en relation avec un interprte.

(Korean) : . .

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855-258-6518 0 .

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