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Attracting, Managing & Delighting Your Team
Brian Wm. NilesFounder & Chief Evangelist
I can’t quitemake it alone.
Introductions
Campuswide CRM for Higher EducationRecruitment. Retention. Advancement
11 Years. Undergraduate & Graduate
17 Years. 450 Colleges & Universities
Author. “Overthrowing Dead Culture”
Husband & Father
Expectations● Ideas● Tools● Motivation● Support
For Higher Education to Succeed
● Eliminate inefficiencies.● Do more with less. (aka “scale”)● Do what you do best (outsource the rest).● Attract and nurture talent.● Increase accountability.● Connect “cost” to “outcome” (aka “value”)
My Rules (aka “a life in process”)
● Scale my time. ● Identify priorities. ● Access to information. ● Review results & adjust. ● Protect my time.● Pick the right people.
Your team.
Who & What
● What roles do you have? Need?● What new skills are necessary?● How do you develop each person?● Best ways to work better together
What Roles Do You Have In Your Office Today?
3 Suggestions
● Know individual strengths
● Have consistent terminology.
● Get out of their way.
Achiever Activator Adaptability Analytical Arranger
Belief Command Communication Competition
Connectedness Consistency Context Deliberative
Developer Discipline Empathy Focus Futuristic
Harmony Ideation Includer Individualization Input
Intellection Learner Maximizer Positivity Relator
Responsibility Restorative Self-Assurance
Significance Strategic Woo
StrategicFuturistResponsibilityRelatorMaximizer
You can’t go it alone.
Do you have the right people?Are they in the right seats?
Do you know their strengths?Do you know their plans & desires?
Are they having any fun?
Your Behaviors.
Mission statements do not dictate the
behavior you desire.
Fundamentals of Fundamentals
● Clear● Timeless● Appropriate● Practiced● Shared
Ritz-Carlton Basics
What Behaviors Do You Expect From Your Team?
End of Part 1
Questions?
Your meetings.
33%time executivesspend in meetings.
73%admit to doing unrelated tasks.
39%admit to havingdozed off.
● No agenda● Unnecessary attendees● Disconnected notes● Undocumented assignments● Lack of accountability● Forgotten decisions made● Items for next meeting
● Agenda● Reminders● Notes● Decisions● Action Steps● Open Issues● Private Notes● Summaries● Mobile!
● Preparation sucks● No agenda sucks● Overinvitation sucks● Scheduling sucks● Tangents suck● Meeting rooms suck● Conference calls suck● Powerpoint sucks● No engagement sucks● Not sticking to time sucks● Followup sucks
Your time.
What’s your time worth?
● Visualize the ideal day. Then go do that.● Schedule time to think.● Take control of your calendar.● Have access to information.● Automate whenever possible.
Eat the frog.
Eat a live frog first thing in the morning and nothing worse will
happen to you the rest of the day.
~ Mark Twain
Need to Do NEXT
Don’t Need to Do
LET IT GO IF YOUGET TO IT
Don’t Want to Do
Want to Do
Your tasks.
Consider ThisWhen it entered the English language in the 1400’s
… there was no plural version.
Your tasks.
● Google Keep● Remember the Milk● Any.Do● Wunderlist● Todoist● TickTick● Good old paper
Your day.
6 Suggestions from Mike
● Drink a glass of water.● Define your top three.● Use the 50/10 Rule.● Move and sweat daily.● Express gratitude.● Reflect daily.
Mike Del Ponte is the founder of Soma,who aims to revolutionize the water industry
Your inbox.
121average emails recieved per day by executives.
380average unread emails in each TargetX inbox.
Your inbox.
Your inbox.
● Use the filters● Keep personal separate● Act on incoming messages● Schedule email reading time● Avoid late night/weekend emails● Resist responding to all messages● Use the phone or take a walk
Your life.
Not balance.But harmony.
What 3 things did you get out of today?
Questions?
Attracting, Managing & Delighting Your Team
Brian Wm. NilesFounder & Chief Evangelist
