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CONTENT: What you say... Your words
RELATIONSHIP: How you say it... Tone of voice, eye
contact, facial expression
RULES: a followable prescription that indicates what behavior is obligated, preferred, or prohibited in certain contexts.
RULES may be:
Explicit...written or spelled out
Implicit... not verbalized, just understood.
Communication ModelsHave evolved over time
Communication ModelsACTION
Communication ModelsINTERACTION
Communication ModelsTRANSACTION
