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Emotional Intelligence Changing Human Resource Functionality
Sheetal Wagh MBA (First year)
SIBAR, Pune
INTRODUCTION
The human resource (HR) of an organization is referred to as staff, personnel or employees.
Emotional intelligence (EI) or emotional quotient (EQ) is the ability of individuals to recognize their own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.
John Mayer Peter Salovey Daniel Goleman
How organizations demotivate and demoralize employees?
Workload
Lack of autonomy
Skimpy rewards
Loss of connection
Unfairness
Value conflicts
Sensitivity Training “Form of training with the goal of making people more aware of their own prejudices and more sensitive to others”.
Talent, productivity and conflict “It is human capability and commitment which distinguish successful organizations from the rest”.
Role of Mentor
Conclusion Emotional intelligence has worldwide proven to be a motivational force compared to intelligence quotient.
People with high emotional intelligence (EI) are often more successful than people with high intelligence (IQ)
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