Upload
york1896
View
973
Download
4
Embed Size (px)
DESCRIPTION
Sadia's presentation
Citation preview
1
朝 陽 科 技 大 學 應 用 外 語 系Department of Applied Foreign Languages
Chaoyang University of Technology
碩士論文計畫書Proposal for the Degree of Master
Study on Students’ Perceptions of Motivation, Satisfaction and Anxiety of Learning College Tourism English and the Needs Analysis of
English for Tourism Industry
指導教授 : 吳文琪 博士 (Dr. Wen-Chi Wu)研究生 : 簡 瑋 婷 (Wei-Ting Chien)
中華民國 98 年 6 月 1 日June 1, 2009
2
TABLE OF CONTENTSCHAPTER ONE INTRODUCTION
Background and Motivation
Statement of the Problems
Purposes of the Study
Research Questions
Definition of Terms (ESP) (TE)
CHAPTER TWO LITERATURE REVIEW
Introduction
Importance of Tourism English in Taiwan
Satisfactions with Tourism English Acquired English competency for Future Job
Motivation for Learning Tourism English
Anxiety of Learning Foreign Language
CHAPTER THREE METHODOLOGY
Research Design
Survey
Independent & Dependent Variables
Participants
Instrumentation
Procedure of the Study
Data Analysis
3
Background
International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic background.
( Blue & Harum, 2003)
4
Background
Fluent use of English is the key to assuring the success the hotel service to international visitors.
(Shieh, 2009)
5
School name Professional English for tourism (credit hour)
General English (credit hour)
Tunghai 4 required 6 required
Providence 2 required 8 required
National Chin-Yi 4 required 6 required
Chaoyang 6 optional 8 required
Hungkuang 4 required 7 required
National Taichung
4 optional 6 required
Motivation
English Curriculum of Tourism Departments of Colleges in Taichung
6
Statement of the Problems
Students had been trained their tourism English at colleges, however, they do not perform well as expected.
7
Purposes of the Study1. to investigate whether college students’ English skills are prepared to meet industrial needs and well prepared for the future jobs.
1. to investigate whether college students’ English skills are prepared to meet industrial needs and well prepared for the future jobs.2. to investigate whether industrial employers are satisfied with college students’ English competence and knowledge toward tourism.
2. to investigate whether industrial employers are satisfied with college students’ English competence and knowledge toward tourism.
8
1.What is the required English competence and knowledge to serve hotel tourism?
2.How do college students perceive their tourism English learning?
3.How do college students perceive their satisfaction with tourism English learned from their programs?
4.What factors motivate college students to learn tourism English?
Research Questions
9
Definition of TermsTourism English
Tourism English – refers to language and communication for hotels, restaurants and catering transportation, tours, ticketing and itineraries, report facilities, and various support retail services as well as handing money, giving or dealing with complaints.
(Kiyomi, Masao, & Karthryn, 2006)
10
Definition of TermsESP
1.ESP may be related to or designed for specific disciplines
2. ESP may use, in specific teaching situations, a different methodology from that of General English
(Dudley-Evans, 1997)
11
LITERATURE REVIEWIntroduction
Importance of Tourism English in Taiwan
Satisfactions with Tourism English
Acquired English Competency for Future Job
Motivation for Learning Tourism English
Anxiety of Learning Foreign Language
12
English was ranked as the ‘most important’, clearly ahead of the other languages.
(Leslie & Russell, 2006)
Importance of Tourism English in Taiwan
English & Tourism
13
English & Tourism
English is an important language to constantly be used in hotels and leisure clubs.
(Ministry of Culture, Arts and Tourism, 1995)
Importance of Tourism English in Taiwan
14
Relationship between employees’ English capability & business of hotel industry
Competency in English brings a range of benefits to the organization as well as the tourism sector. (Kennett, 2002)
Importance of Tourism English in Taiwan
15
Clients are more likely to rebook the hotel if they have no problems to communicate with their languages. (Leslie et al., 2004)
Relationship between employees’ English capability & business of hotel industry
Importance of Tourism English in Taiwan
16
ESP & Tourism English One of the fundamental
academic subject taught is English for Tourism, an English for occupational purpose (EOP) course of study which is one of many types of (ESP). (Robinson, 1991)
Importance of Tourism English in Taiwan
17
TE Courses needs for the job
A couple of students mentioned that the real situation on site did not allow them to fully display their knowledge and skills to the visitor.
(Lo & Sheu, 2008)
Satisfactions with Tourism English
18
A student of a tourism management degree should graduate with FL skills in order to enhance employment opportunities within tourism industries. (Leslie & Russell, 2006)
Acquired English competency for Future Job
19
A workplace that regards foreign language skills as a basic requirement and sets high demands for studentson language skills.
(Lehtonen & Karjalainen, 2008)
Motivation for Learning Tourism English
20
Foreign language anxiety happened
frequently in listening and speaking classrooms.
(Horwitz, et al.1991)
Anxiety of Learning Foreign Language
TitleAdd your text
communication apprehension
test anxiety
fear of negative evaluation
21
Research Design
Participants
Instrument
Procedure
Data Analysis
Methodology
22
1. Gender2. Age 3. Years of studying English 4. Experiences of taking tourism-related English
courses 5. Experiences of
internship
Independent Variables
Dependent Variables1. Importance of tourism English
2. Satisfaction with tourism English
learning at school3. Acquired English competency
for future job 4. Satisfaction with the
environment support 5. Motivation for learning
tourism English6. Anxiety of learning tourism
English
Research Design
23
300 senior students in Tourism Depar
tment
Participants
PUTHUNCUT HKUTNTIT
50 senior students in Tourism Depar
tmentPilot Study
Formal Study
CYUT
24
Instrument
Questionnaire
Permission
Time
1 2 3 4 5 6 7
7-Point Likert Scale
corresponds not all corresponds exactly
Consent Form
Questionnaire:15Consent form:5
25
Instrument
Demographic information
1.gender2.age 3.years of studying English4.experiences of taking tourism-related
English courses5.experiences of internship
26
Instrument
1. importance of tourism English2.satisfaction with tourism English learning at sch
ool3.acquired English competency for future job 4.satisfaction with the environment support 5.motivation for learning tourism English6.anxiety of learning tourism English (Horwitz et a
l., 1986)
Students’ perceptions of their tourism-related
English courses
27
Reliability
Validity
Instrument
Cronbach’s alpha
Confirmatory Factor
Analysis (CFA)
1. .8252. .9243. .924. .8345. .9076. .929
Structural Equation modeling
28
2
3
4
15
11
Procedure
Revising Questionnaire
Adapting Questionnaire
Conducting Pilot Study
Collecting Data
Analyzing Data
29
Data Analysis
Descriptive Analysis
Perceptions of tourism English
•Mean•SD
1. importance of TE 2. satisfaction with TE
learning at school3. acquired English
competency for future job 4. satisfaction with the
environment support 5. motivation for learning TE6. anxiety of learning TE
30
METHODOLOGY-Data Analysis
•Years of Studying English
•Age
One-way ANOVA
Perceptions of tourism English
based on
31
METHODOLOGY-Data Analysis
t-Tes
t •Experience of Internship
•Gender
•Experience of taking tourism-related English
Perceptions of tourism English
based on
32