S 64

KBC @ shopping

innovation?

KBC, your partner in online & mobile

payments

3323

12 11 5

37 38 33

4130

17 137

4247

41

KBC is marketleader in several entrepreneurs-segments

29 3220

729 32 29

67 6658

35

6270 67

SME

% Clientship

% Main bank Source: Strategic monitor 2015 n(SME)= 642; n(midcap)=294; n(retail)= 1975

Mid-Cap

“ De klant is veranderd,…

..nu de winkel nog.”Cor Molenaar, hoogleraar ecommerce

E-commerce

Conversion rate optimisation

Reverse showrooming

Retargetting

Omnichannel

Cross-channel

Multichannele-marketing

Mobile payments

Shopping cart abandonment

Cost per click

Curated commerce

Curated commerce

Connected store

Connected webshop

Selfscan with smartphone

iBeacons

SoLoMo

Google AdwordsSocial commerce e-fulfillment

Contactless payments

Paybuttons

marketplaces

QR code

Retailapps

Buyer personas

A/B testing

Monitor shopping

So, where do I start?

What are the

relevant e-

commercetrends?

Which partner to team up

with?

Can my bank

advise me about

starting an online

business?How do my customers prefer to

pay online?

It looks complicate

d…

Market research with Ipsos

Threat…?

Source : BeCommerce, January 2016

of online sales in Belgium is done

on international webshops

= a loss of +/- 5,6 billion for the Belgian economy

70%

…or opportunity?

The opening of brick-and-mortar stores boosts Coolblue’s online sales.

“For ecommerce, the most

important thing is trust.”Jack Ma (founder &

executive chairman of Alibaba group)

Solutions to manage

your payments

Value added

solutions: ecommerce loyalty, …

Solutions to pay and get paid

Partner-program

for webshop-builders

The new online marketplace in Flanders! Combine the best of the offline and the online world.

• Shop in confidence• 24/7 accessible• Simple system• Convenient logistics-solution or collect in your offline shop• Professional productshots• We arrange the financial aspects• Traffic to the site thanks to an

impressive marketing campaign (radio, TV, print, newsletters, SEO/SEA)

Storesquare

KBC-PaypageKBC’s online payments page for a webshop• Activation of payment methods:

• KBC’s partners integrate the Paypage in the webshop they develop for you:

• Fraud prevention• Transaction processing (acquiring)• Extensive reporting

KBC-Payment buttonKBC’s online payment method increases conversion thanks to:• “Buy now, pay upto 2 months later”

for the consumer (but as a merchant you receive your money immediately on your KBC account)

• No need for a card reader while shopping online

Sit-Back Shopping

KBC Mobile Pay

Make payments safely using your smartphone without card reader,

regardless of your device and where you are shopping.

This works for any purchase made online using a

KBC-issued Bancontact, Maestro, Visa, MasterCard.

Moreover, if your favourite online shop offers

the KBC Payment Button or the Bancontact

mobile payment option, you don't even need your bank card.

Mobile Pay is used for 28% of transactions

“Also known as Sofa Shopping, this refers to consumers shopping online with a laptop or mobile/tablet device

while on a couch or in bed during later evening hours,

usually between 8pm–12am.“

Need a financial incentive to grow your online business?

Discover the advantages of KBC-Business Budgetfacility.

Your permanent

reserve until € 5.000

KBC-payment terminalLimit cash in your brick & mortar shop.

KBC-PayMeHelps you receive card payments from customers on your smartphone or tablet, anywhere anytime

Several other payment terminals available

• Issued since May 2015

• Based on NFC-technology

• ≤ €25 without pin code

• > €25 with pin code

• Dual interface cards:Contact & contactless payments

• Subsequent payments without PIN are possible until max. 50€

• Management via KBC-Touch

KBC contactless card payments

Tap &

Go

CityLife Your consumers

pay and collect stamps in one

single move!

Now in Leuven, Hasselt, Genk, Ghent, Mechelen & Antwerp, rollout in Flanders by end 2016.

Digitalise your store’s loyalty card! • Your customers save money and pay with their

smartphone (KBC or Bancontact)• Citylife supports you to broaden your marketing with

e.g. mailings, thanks to immediate insights • Surf on the power of communities and cities

KBC Scan & PayMobile payments with the KBC/CBC Mobile Banking app or the BCMC app in brick & mortar stores. How?•Scan the QR-code, •Enter your pincode •Confirm the payment•Paid!Now available at Colruyt Group, other retailers to follow. Try it today & tomorrow @KBC booth S 64!

Pay your purchases at Colruyt Group

with the KBC-Mobile

Banking app!

S 64

Thank you Come and try KBC Scan&Pay @ booth S 64!