1. #jiraservicedesk

2. Getting More Done, Faster:The Power of JIRA Service DeskADAM LASKOWSKI ATLASSIAN @FAETH 3. 1,700 4. 1,700 5. 112Service Desks at one company 6. $0 | customer 7. $0 | customer$25 |agent 8. Didier MorettiGeneral Manager, Service Desk 9. 128 Service Design Service Transistion Service Operations Continual ServiceDemandFinancialStrategy GenerationService PortfolioService CatalogService LevelCapacityAvailabilityService ContinuityInformation SecurityKnowledgeChangeAsset and ConfigurationRelease and DeploymentIncidentProblemEventRequest FufillmentAccessOperationsImprovementService MeasurementService ReportingService ImprovementTransision Planning andSupportService Validation andTestingService DeskApplicationTechnicalIT Operations 10. Customer 11. Laptop? 12. A/B Test 13. E-mail? 14. Contract? 15. CEo-nmtraaicl?t? 16. E-mail? 17. ? 18. How can I give myusers aconsumer gradeexperience? 19. How can Ido more,faster? 20. How canworkmy teambetter together? 21. How can Iadd more valueto my company? 22. Do more,fasterConsumergradeexperienceWorkbettertogetherAddmore value 23. %@!!%@!!%@!!%@!!%@!!%@!! 24. Get rid ofyour old van. 25. Impressive experience 26. Laptop? 27. HPR 28. Email your service desk 29. %@!!%@!!%@!!%@!!%@!!%@!! 30. Impressiveexperience 31. Fasterwith self service 32. Solve 33. SolveDo 34. SolveKnowledge BaseDo 35. Knowledge Base 36. Since deploying JIRA Service Desk weveincreased tickets resolution by almost 70percent NICK CUNNINGHAM, PUPPET LABS 37. print 38. print 39. print 40. print 41. print 42. print 43. print 44. print 45. print 46. print 47. SolveDo 48. SolveDo 49. SolveAutomationDo 50. Automation 51. When ticket is approved then grant access 52. ticket is approved grant access 53. ticket is approvedgrant access 54. ticket is approvedclose ticketa system goes down create a ticketemail is receivedreset passwordgive suggestionsla is due send reminderescalate ticketticket times outgrant accessa ticket is raisedchange priority 55. Impressiveexperience 56. ImpressiveexperienceFaster withself service 57. Powered by teamwork 58. Comments Shares Mentions 59. Thats not good, that will stop sales coming in. Im investigating now. 60. Verified that this isnt an issue with the hardware, well need to refer this to Jenny. @JennyEvans - can you look into this? 61. ImpressiveexperienceFaster withself service 62. ImpressiveexperiencePowered byteamworkFaster withself service 63. Win Together! 64. Win Together! 65. Win Together! 66. Twitter 67. Reduced time spent by50%on requests for legal review 68. Build Engineering18Net Promoter Score 69. Build Engineering 38Net Promoter Score 70. Raised$65Kfor Room to Read in 1 day 71. Do more,fasterConsumergradeexperienceWorkbettertogetherAddmore value 72. Do more,fasterWorkbettertogetherAddmore value 73. WorkbettertogetherAddmore value 74. Addmore value 75. 2.0 76. New PricingCentral PortalEmail RequestsTeam WorkloadCollaboratorsIntegrations 77. Mobile ExperienceIntegrated Knowledge SearchAutomationConfluence Question Integration 78. Thanks!