Terminology for Everyone!SDL MultiTerm Workflow is both a simple and fast look-up tool for your terminology, and it provides a workflow solution for requesting, voting on, approving, changing, and translating terminology.

Would you not love to...

• Present your terminology data in a more suitable way for your end users?

• Make terminology accessible as easily and quickly as possible?• Offer easily understood terminology contents?• Manage the entire terminology life cycle including term

requests, approval, discussion, definition, translation and even changes?

• Build upon your existing SDL MultiTerm termbase?• Use a complete e-mail notification system for tasks and

terminology changes?• Adapt the online portal to your corporate identity quickly and

easily?

Then SDL MultiTerm Workflow is your solution!

For more information, please visit www.sdl.com/multiTermworkflow

Language

Solution Brief | SDL MultiTerm Workflow powered by Kaleidoscope quickTerm 2

Terminology in SDL MultiTerm Workflow

SDL MultiTerm Workflow is a new and innovative way to work with SDL MultiTerm termbases. SDL MultiTerm Workflow does not replace SDL MultiTerm, but it builds upon its leading and proven technologies to offer a simpler view into the complexities of terminology.

Workflows excel your terminology

It also enables comprehensive workflows for discussing, approving and maintaining terminology. Always with the end user in mind.

While SDL MultiTerm Workflow reflects the basic SDL MultiTerm content structure, both the client and the web portal are far more configurable in many ways: For instance, usage notes for allowed and rejected terms can be used to differentiate the terms much more clearly, or even skip rejected terms altogether, both in the entry and in the hit list.

SDL MultiTerm Workflow also offers a complete alternative to the well-known search functions from SDL MultiTerm: A freely configurable navigation tree allows users to click their way through subject fields, divisions, products, etc, rather than having to actually search for something. And the user and role manager allows you to precisely control, which users are allowed to see which information, use which stylesheets and which functionalities.

Solution Brief | SDL MultiTerm Workflow powered by Kaleidoscope quickTerm 3

Workflows in SDL MultiTerm Workflow

SDL MultiTerm Workflow supports several workflows for your day-to-day terminology work: All users can participate in these workflows either with the SDL MultiTerm Workflow Client or via SDL MultiTerm Workflow Web. An individual “task list” for each user and the e-mail notification system always keeps users informed about what input is currently expected from them. Each group of users has their own collaborative chat platform, linked to the respective entries, so they can discuss their contributions. The terminology manager always has the big picture about all running processes.

SDL MultiTerm Workflow supports the following workflows:• Term requests• Approval requests• Definition requests• Translation requests, which include an optional approval

request per language• Change requests

Term requests are one way for users to provide input for new entries. The terminology team can review the requests, gather the required information and create the entry in SDL MultiTerm directly from within the term request. If the terminology team requires special subject-matter expertise for one or more particular fields, these fields can be assigned to specialists. These so-called definition requests are also group-based, so specialists can discuss and agree on an answer via the chat feature and deliver a final verdict.

Benefits

• Increased terminology use and acceptance

• Access via hot key from within all applications, or via browser

• Quick results without having to• log in• Clear visualization of the entries for

non-experts• Complete workflow management,

enabling a much larger user base to participate in requesting, defining, approving, translating, changing and maintaining the terminology data

• Based on SDL MultiTerm

Provide feedback,request terms

Check inputs

Create inMultiTerm

Start approval

Source languageentry complete

Start translation

Final entry

Provide feedback,request changes,

request terms

Suggesttranslation

Approvetranslation

Final approvaldecisionApprove or reject

Provide subjectmatter input

End user

Terminologist

Subject matter expert

Approver

Translator

Solution Brief | SDL MultiTerm Workflow powered by Kaleidoscope quickTerm 4

SDL (LSE: SDL) allows companies to optimize their customers’ experience across the entire buyer journey. Through its web content management, analytics, social intelligence, campaign management and translation services, SDL helps organizations leverage data-driven insights to understand what their customers want, orchestrate relevant content and communications, and deliver engaging and contextual experiences across languages, cultures, channels and devices.

SDL has over 1,500 enterprise customers, over 400 partners and a global infrastructure of 70 offices in 38 countries. We also work with 72 of the top 100 global brands.

Copyright © 2014 SDL plc. All Rights Reserved. All company product or service names referenced herein are properties of their respective owners.SDL_sb_MultiTerm_Workflow_EN_A4

For more information, visit www.sdl.com

The approval process makes sure all stakeholders confirm certain entries. Approvals can run in parallel or cascaded, and the decision can either be reached via a “first vote wins” or a democratic voting process. Approvers can be defined for each language in the termbase.

SDL MultiTerm Workflow optionally writes the workflow status to SDL MultiTerm. It also optionally records each individual vote for or against an entry into a customizable “history” field. Even the chat log of an approval discussion can be stored in SDL MultiTerm.

Languages

The multilingual terminology work can be controlled centrally. End users can submit translation requests which the terminologist can review and then send the respective entries for translation. Or a customizable, periodic termbase scan can identify new translation candidates and start translation requests automatically. In addition, translators can always suggest translations for existing entries. In each case, the translator´s suggestions can automatically be sent into targetlanguage approval loops.

Changes

Terminology is not static. Therefore SDL MultiTerm Workflow also supports change requests, either triggered by the users or by the terminology team. The entry is again delegated to the subject-matter experts who discuss the change, vote on the suggestions, and deliver a final verdict to the terminologist.

Finally, SDL MultiTerm Workflow also offers an innovative “Dashboard”, which shows the terminologist which changes have happened in the termbase in selected time intervals. By drilling down on a change, terminologists can find the exact change and then act on them, either re-submitting them for approval or translation, or resetting them to their original state.