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How To Succesfully Lead Projects with Professor John Kotter's 8-step Model

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  • Pink Elephant Knowledge Translated Into Results

    How To Successfully Lead Projects With Professor

    John. P. Kotters 8-Step Model

    Karen Chua Management Consultant

    Pink Elephant

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Welcome & Agenda

    1. Why Change?

    2. Why Firms Fail?

    3. Eight Steps For Managing Organisational Change

    4. Q & Q

    ITIL is a registered trade mark of AXELOS Limited.

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Leading Change

    by John Kotter, 1996, 2012

    Leading Change

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Why Change?

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    Globalisation & Competition

    MaturityofMarkets

    Interna0onalEconomicIntegra0on

    TechnologicalChange

    Reengineering Restructuring Quality Programs Mergers &

    Acquisitions Strategic Change Cultural Change

    If it aint broken, dont fix it!

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Why Firms Fail

    1. Allowing too much complacency 2. Failing to create a sufficiently powerful guiding coalition 3. Underestimating the power of vision 4. Under communicating the vision by a factor of 10 5. Permitting obstacles to block the new vision 6. Failing to create short-term wins 7. Declaring victory too soon 8. Neglecting to anchor changes firmly in the corporate culture

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    Consequences: New strategies not implemented well Reengineering takes too long, costs too much Quality program do not deliver expected results

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Kotters Eight Steps For Leading & Managing Organisational Change

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    Establishing a sense of urgency

    Creating the guiding coalition

    Developing a vision and strategy

    Communicating the change vision

    Empowering broad-based action

    Generating short-term wins

    Consolidating gains and producing more change

    Anchoring new approaches in the culture

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    The Process Of Change

    CSI

    Output Future: Cultural

    Vision & Plans Input

    Baseline: Current Culture

    Transition

    Change 5. Empower Broad Based

    Action 6. Generate Short-Term

    Wins 7. Consolidate Changes & Produce More Change

    Transition

    Refreeze 8. Anchor Changes

    In Culture

    Unfreeze 1.Establish Sense Of Urgency

    2.Create Guiding Coalition 3.Develop Vision & Strategy

    4.Communicate Vision & Strategy

    Kotters Eight Steps For Transformation

    Kurt Lewins Three-Stage Model

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Establishing A Sense Of Urgency

    What is the sense of urgency for change? We are doing fine as we are Why should we change when there is no real problem to fix?

    50% projects fail at this stage No real understanding of why we are implementing change Sense of urgency at strategic level not filtered down Lack of addressing the heart

    Burning platforms in IT today Globalisation, competition, governance, security etc. BYOD, Mobile computing, cloud etc. Service quality, reduced budgets etc.

    Sense of urgency is crucial To gain needed cooperation To sustain the momentum for change

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved. 9

    Never Forget

    Change comes from the heart not from the head. It is about being shown a truth that influences their feelings.

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Ways To Raise The Urgency Level

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    HighLevelsOfUrgency

    Create A Crisis

    Honest Discussions

    Eliminate Excess Set High

    Targets

    Broader Performance

    measures

    More Data on

    Customer Satisfaction

    Talk Regularly

    To Unhappy Customers

    Use Consultants

    Wonderful Future

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Creating The Guiding Coalition

    A team powerful enough to sustain the change throughout its journey

    Right composition, level of trust and common objectives Designed to overcome challenges like:

    CIO/Executive Sponsor moves on: Change project cancelled or scope severely reduced

    Lack of Credibility: Driven by middle management; Change project cancelled as more strategic business impacting projects take priority

    Challenging Change Project Dynamics: Long duration; High impact roles, tools; Complex global organisations/multi-departments

    Effective guiding coalition processes more information more quickly, speed up implementation of new approaches, committed to key decisions

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    Trust and common goal shared by people with the right characteristics result in a POWERFUL team!

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Traits Of A Guiding Coalition

    Trust & Emotional Commitment Sufficient level of trust Common objectives Right composition of people TEAMWORK!

    Key Roles Sponsor Leadership. Ultimate owner of the change Advocates Senior Management to support the Sponsor Agents Have respect and credibility. Will embed the change Need both leadership and management!

    Key Characteristics (Kotter): Leadership Proven leaders who can drive the change Position Power Key stakeholder representation Credibility Good reputation, taken seriously Expertise Representative SMEs to make effective decisions

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    GuidingCoali0on

    CommonObjec,ves

    RightComposi,onTrust

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Developing A Vision & Strategy

    Leadership is the process of creating a vision for others and having the power to translate it into a reality and sustain it (Kotters Leadership Factor)

    A good vision statement should:

    Exercise both the HEAD and the HEART Clarify the general direction of the change

    program and the intent of the organisation Motivate people to take action in the right

    direction Steer a strategy to coordinate and focus

    the actions of many different people

    TheVisionStatementdescribesthe

    Des,na,onfortheJourneyForward

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Vision Statement

    Vision Statement vs. Mission Statement A vision statement should not to be confused with a mission statement.

    The terms are often used interchangeably. Mission statements are present-based statements designed to convey a sense of why the company exists. Vision statements are future-based and are meant to inspire and give direction.

    Example: To be a regional financial services leader. (quoted from Maybank.listedcompany.com)

    Example: Our vision is to be the go to provider of choice for IT services, excelling in quality of service, innovation and responsiveness to the changing demands of the business.

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    An ineffective vision may be worse than no vision at all.

    Example: A leading oil and gas multinational of choice. (quoted from Petronas.com.my)

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Characteristics Of An Effective Vision

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    Rule of Thumb: If you cannot describe the vision to someone in 5 minutes and get them

    interested, you have a lot of work to do!

    Imaginable Desirable

    Feasible Focused

    Flexible Communicable

    Source:LeadingChange,Table5-1,KoHer

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Communicating The Change Vision

    A great Vision can serve a useful purpose even if it is understood by just a few key people.

    But the real power of a Vision is unleashed only when

    most of those involved in an enterprise or activity have a common understanding of its goals and direction. The shared

    sense of a desirable future can motivate and coordinate the actions that create transformation.

    Professor John P. Kotter, Leading Change

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Seven Steps To Success For Communicating The Vision & Strategy

    1. Must come from the heart. 2. Keep it direct and simple

    Eliminate jargon and geek speak 3. Use metaphors, analogies and examples

    Pictures are worth a thousand words 4. Use Multiple Forums

    Normal IT Communication vs. Required Change Vision Communication requirements

    5. Communicate, Communicate, Communicate Repeat as often as possible no fear of over communicating

    6. Lead by example Be the right role model/walk the talk Provide explanations for perceived inconsistencies

    7. Two-way is more powerful and effective than one-way communication

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Empowering Broad-Based Action

    Does anyone truly understand the word Empowerment?

    Empower people to take action Empower people to make decisions Empower people to recommend/make changes Empower people to do what is right

    Empowerment requires guidelines on how far people can go

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Barriers To Empowerment

    Structures Fragmented resources, strong silos disempower people

    Skills Insufficient skills, understanding of necessary skills or training,

    wrong attitude Systems

    Personnel and information systems appraisal, compensation and promotion

    Supervisors Middle Managers discourages actions aimed at implementing

    the new Vision poses a serious threat

    Change leaders focus on removing obstacles and barriers.

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Generating Short Term Wins

    A Short Term Win describes an improvement in actual or perceived service quality, achieved within a short space of

    time with relatively little effort.

    There are typically many improvement activities that can be done in a short period of time without necessarily

    launching a formal improvement project.

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    Visible

    Unambiguous

    RelatedtotheChange

    A Good Short

    Term Win

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Benefits Of Short Term Wins

    Buy-in &

    Commitment

    Success Feeds

    Success

    Key Stakeholder

    Support

    Address Skeptics

    Build Confidence In Program

    Funding

    Why Worry About

    QUICK WINS?

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Key Elements Of Short Term Wins

    Must be planned Must be visible Must be communicated Must add value and be meaningful Must be achieved in a short period of time Must support sense of urgency and inspire

    people to want to act

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Consolidating Gains & Producing More Change

    Why it is important to keep moving: Success makes it hard for people to

    block the change initiative Success breeds success Retain key resources and skills Provide Senior Management and the

    guiding coalition data on the viability of the programme/project

    Assures management and staff that the effort is worth it

    Creates many visible milestones

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Producing More Change

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    Short term wins generate more change

    Get more people involved to develop the change

    Leadership focuses on maintaining the course

    Middle management manages specific change projects

    Eliminate unnecessary interdependencies

  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Anchoring New Approaches In The Culture

    New Practices Grafted into Old Culture: New practices to be stated and formalized Help new practices to grow deep roots, sink down to the core

    culture Attitude and Behaviour change at earlier stages;

    Culture change last Culture: behaviour norms, shared values Leadership is critical to change the culture Management is important to change the structure and systems

    Last but not Least: In the end, this last step may well be the most critical to your transformation activities. You have to find the courage and

    organisational will to transcend silos, create new governance/ownership structures, new roles and personal performance measures that will

    ensure that Executives, Managers and Staff feel personally accountable to actually change their behaviour and embrace the new practices.

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Kotters 8 Steps For Leading & Managing Organizational Change

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    Establishing a sense of urgency

    Creating the guiding coalition

    Developing a vision and strategy

    Communicating the change vision

    Empowering broad-based action

    Generating short-term wins

    Consolidating gains and producing more change

    Anchoring new approaches in the culture

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Time To Get To Work

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    QUESTIONS &

    QUIZ

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  • How To Successfully Lead Projects With Professor John P. Kotters 8-Step Model Pink Elephant, 2016. All Rights Reserved.

    Thank You. Questions?

    Karen Chua

    [email protected]

    @karenchuakc

    sg.linkedin.com/in/karenchua

    www.pinkelephant.com

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