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© 2011 AudioCodes Ltd. All rights reserved. AudioCodes Confidential Proprietary AudioCodes MobilityPLUS and SmartTAP For Microsoft Unified Communications Solutions January 2012 Steve Hopkins Pre Sales SE

Mobility and SmartTAP Recording for Lync

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Page 1: Mobility and SmartTAP Recording for Lync

© 2011 AudioCodes Ltd. All rights reserved.

AudioCodes Confidential Proprietary

AudioCodes MobilityPLUSand SmartTAP

For Microsoft Unified Communications Solutions

January 2012

Steve Hopkins

Pre Sales SE

Page 2: Mobility and SmartTAP Recording for Lync

About AudioCodes

• Profitable and publicly traded on NASDAQ

• 18 years of dedicated VoIP experience and millions of VoIP ports deployed

• Tier 1 Service Providers

• Fortune Enterprises

• OEM relationship with leading vendors

• Long standing partnership with Microsoft on UC

• Largest VoIP dedicated R&D team in the world

• Worldwide distribution, homologations and certifications

• Able to support LYNC VSPs engagement with Multi-National

Companies

• AudioCodes is the largest, focused, global and stable partner, in Lync eco-

system

Page 3: Mobility and SmartTAP Recording for Lync

Our Vision

AudioCodes believes Lync will become a UC market leader

AudioCodes continues as the leading partner for voice networking

AudioCodes strives to simplify eco-system for quicker adoption of Lync

Full portfolio eliminates complexitySimpler supply and support structureInnovation overcomes challenges

Link Your LyncFrom License to

NetworkConnected by AudioCodes

AudioCodes converts Microsoft Lync IM&P licenses into real-life VoIP UC network

Page 4: Mobility and SmartTAP Recording for Lync

Microsoft Unified Communications Solutions

3rd party Analog and SIP based Phone Support

Media Gateway

Legacy TDM PBXMedia Gateway

E1/T1/BRI/FXOPBX

Legacy Fax & other Analog devices

Media Gateway

Non certified IP PBX

Media Gateway IP-PBX

SIP

IP Phones

AudioCodes MobileSoft Client

Media Gateway

SIP

PSTN Networks

Media Gateway

….

TDM Trunks

SP PSTNSecured SIP

Trunking

Media Gateway

….

SP IP WAN

SIP Trunks

Recordingsolution

SmartTAP Call Recorder

SurvivabilityLync

PSTN

WAN

Survivable Branch Appliance

Media Gateways

AudioCodes Ecosystem with Microsoft Unified Communications

SmartTAP• AudioCodes has helped

to write the Recorder Certification for Lync

• SmartTAP is the 1st recorder to be certified by Microsoft

• Provides the power and simplicity that is key to Lync deployments

Mobility+• Designed in Co-

Operation with Microsoft

• Extends Functionality to Mobile Users

• Always Online

• Brings TRUE Unified Communications

Page 5: Mobility and SmartTAP Recording for Lync

Enterprise Mobility Trends

Growing need for better accessibility and productivity

Introduction of Smart Mobile Devices

Expansion of High-speed Networks - 3G, Wi-Fi and WiMax

Above 50% of In-Office calls are made on mobile devices

Mobile office is likely to be the fastest-growing segment

and generated revenues of $1.6 billion in 2008. This segment is expected to reach a size of $6.8 billion in 2015, at a CAGR of 19 percent.

Frost & Sulivan – April 2010

Mobile office is likely to be the fastest-growing segment

and generated revenues of $1.6 billion in 2008. This segment is expected to reach a size of $6.8 billion in 2015, at a CAGR of 19 percent.

Frost & Sulivan – April 2010

Page 6: Mobility and SmartTAP Recording for Lync

Allowing mobile business employees to communicate seamlessly from their Smartphone devices by initiating VoIP calls.

AudioCodes MobilityPLUS for Microsoft UC

• Extending Microsoft Lync client functionality to Mobile users• Mobile VoIP calls over Wi-Fi and 3G/4G network• Single user identity, Single number reach• Supports Lync Instant Messaging• Supports Lync Enhanced Presence and Contact lists• Supports Microsoft RTAudio codec (wideband and narrowband)• Offers secured VoIP connectivity• Provides Mobile VoIP access to roaming subscribers • Mobile client management and automatic configuration system • Based on a certified Microsoft protocol interface (UCMA)• Call Toggling and VCC support• Video calls support (1H 2012)

MobilityPLUSMobile Client

Page 7: Mobility and SmartTAP Recording for Lync

MobilityPLUS solution components

Mobility Server

• UC integration with Lync (UCMA)

• Supports SIP & TDM trunks

• SIP Server for mobile clients

• One Number, one Voicemail

• Presence, AD, IM services

• Device toggling*

• Call Routing

• Media Transcoding

• NAT, DoS &VoIP FW

• Callback features*

• Voice Call Continuity (VCC)*

• Quality Monitoring*

• Mobile Clients distribution &

management

Mobile Client

• HDVoIP SIP client with MS-RTA

• Provides Lync call features

• Provides Lync UC features

• Network selection

• Callback features*

• Cellular/Wifi Handover (VCC)*

• Support for multiple Mobile OS

*Roadmap

Page 8: Mobility and SmartTAP Recording for Lync

CMS

DB

UC Mobile Clients

Client Management

Layer

S I P

MobilityPLUS Server

Lync Pool

ProviderLayer

Service Layer

MobilityPLUS Clients

W S

CRM

SMS GW

W S

W S

Solution Components

W S – Web Services

AudioCodes

Page 9: Mobility and SmartTAP Recording for Lync

MobilityPLUS Mobile Client - Supported Mobile Platforms

Web Client

iPhone,iPad

PCClient

MobilityPLUS Mobile Client

Page 10: Mobility and SmartTAP Recording for Lync

MobilityPLUS UC Integration with Lync

SIP

SIP

Lync

User AUser B

Lync

Lync Pool

IM, Presence Audio, Video, Conferencing, IVR

Inbound Routing

Outbound Routing

Voice Mail Routing

Mobility Server

Mobile

Page 11: Mobility and SmartTAP Recording for Lync

Lync Server Mediant 2000

“Enhanced” Gateway

Mediant 2000

SBA

Headquarters

Branch Office

MobilityPLUSMobileClient

Mobile Users

Mediant 1000

MobilityPLUS Server Enterprise IP Network

PSTN

MobilityPLUSMobileClient

3G/LTE

MobilityPLUS in Lync Enterprise network

Page 12: Mobility and SmartTAP Recording for Lync

MobilityPLUS Mobile Client Enhanced UI

• Contact list with enhanced presence

• Click to call from Lync contact list

• Call from phone contacts

• Dial pad

• Call hold and resume• Speaker button• Mute button• Voicemail access

with MWI

• Instant messaging• Mobile to Mobile• Mobile to PC• Escalation from IM to

VoIP call

• Enhanced Presence settings

Page 13: Mobility and SmartTAP Recording for Lync

Web-based administration for IT personnel

Client distribution through Email, SMS or Web Portal

Integration with Active Directory

User groups and user policies

Add and manage users

Call Detail Records (CDR)

On-line status of Mobile calls

Application Logs

And more

MobilityPLUS - Management Tools

Page 14: Mobility and SmartTAP Recording for Lync

Technical SpecificationFeature Mobility Server Platform

Mediant 1000 Mediant 3000

CPU Module Intel Core2 Duo L7400 with Intel 3100 Chipset (64-bit)

Memory: 2G DDR2 with ECC

Storage: 160G SATA, single/dual hard disk

Interfaces: 10/10/1000Base-TX,USB 2.0, RS-232

External Server*

Supported number of SIP endpoints

Up to 600 Up to 2000

Supported number of concurrent calls

Up to 120 (without transcoding) Up to 1000

Operation & Management

HTTP Web Server, Remote configuration and software download via TFTP, HTTP, HTTPS, DHCP and BootP, Syslog for events and alarms

Security HTTPS, TLS, SSL, SRTP, Access Control List

Media Gateway Interfaces**

6 slots for modular interface modules supporting:

E1/T1/J1: 1-4 Spans

FXS/FXO: 4-24 ports

BRI: 4-20 ports

2 slots for modular, simplex or redundant configurations supporting:

1 OC-3 or STM-1 APS optical links

1 to 3 T3 (DS3) links

Up to 63/84 E1/T1 links

Please consult with AudioCodes for sizing and certification of your server configuration.** For more information about the media gateway features, please refer to the Mediant 1000 and Mediant 3000 datasheets.

Page 15: Mobility and SmartTAP Recording for Lync

MobilityPLUS Solution - Value Proposition

Line side integration with LyncLine side integration with Lync

Reducing enterprise OPEX by lowering mobile communication costsReducing enterprise OPEX by lowering mobile communication costs

Enhancing productivity by extending UC capabilities to mobile devicesEnhancing productivity by extending UC capabilities to mobile devices

Flexibility to choose networks and devicesFlexibility to choose networks and devices

Page 16: Mobility and SmartTAP Recording for Lync

© 2011 AudioCodes Ltd. All rights reserved.

AudioCodes Confidential Proprietary

Recording Solutions Overview

January 2012

Page 17: Mobility and SmartTAP Recording for Lync

• Simple…..Simple…..Simple• Record a Call• Store Recordings• Retrieve and Playback Recordings• Mixed TDM & VoIP Environment• Low TCO

What Features do Customers Want

SmartTAP RecordingApplication

AgentsCustomers

Page 18: Mobility and SmartTAP Recording for Lync

SmartTAP & Microsoft Lync

• In a Microsoft LYNC environment, SmartTAP deploys a software plug-in installed on the Front End Server as a trusted certified application.

• The SmartTAP server receives the signaling information over a secure connection and decrypts the SRTP data synchronously received from the mirror port of the network switch.

Page 19: Mobility and SmartTAP Recording for Lync

SmartTAP Microsoft LYNC Solution

Microsoft Lync is One of the Hottest

New Technologies of 2011 and SmartTAP

Is the first Microsoft Certified Call Recorder

Page 20: Mobility and SmartTAP Recording for Lync

SmartTAP Advantages

• Silent recording of internal or external calls without consuming valuable LYNC resources

• No conferencing services necessary, no additional resources needed

• Support for the Microsoft wideband RTA codec with transcoding to other media types for download, email or playback.

• Passive End Point Technology captures SRTP signaling while preserving the data integrity and quality of the conversation.

• Scalable from 1 to N concurrent sessions on a single or distributed server configuration

Page 21: Mobility and SmartTAP Recording for Lync

21

• Liability Recording• Regulatory Compliance• Affordable• Single box, COTS• Rapid deployment and

installation• Comprehensive• TDM, VoIP and hybrid• Centralized• Administration, Storage• Scalable• 4 – 300 channels

Compliant

Scalable

Centralized

ComprehensiveAffordable

SmartTAP Key BenefitsThe SmartTAP Advantage

Page 22: Mobility and SmartTAP Recording for Lync

AudioCodes Your “One-Stop-Shop” Vendor for Microsoft Unified Communications

Thank you