TRAVELLING MYSTERY GUEST

WHERE TMG FITS IN

There are numerous destinations in South Africa, which makes COMPETITIVE ADVANTAGE quite the challenge. This is where TRAVELLING MYSTERY GUEST fits in. TMG assists South African restaurants, guesthouses, hotels and other destinations to gain COMPETITIVE ADVANTAGE through customer service excellence, verbal and digital communication skills and the ideal content and social media tools.

OWNER AND MANAGING DIRECTOR

QUALIFICATIONS AND EXPERIENCE

Degree in B-Consumer Science: Hospitality Management (University of Pretoria)

Community Journalism for Beginners, Communications (UNISA) – Certificate with Distinction

SA Writer’s College Certificate – Travel Writing Guesthouse Manager – Conifer Cape Guesthouse Catering, Communications and Tourism Lecturer Freelance Travel Writer & Content Manager – Sure

Etnique Travel MICE Focus Group Certificate Number C1128 Public Relations and Marketing Campaign Manager

– Riviera on Vaal Hotel & Country Club & Matt’s Foundation

CUSTOMER JOURNEY EVALUATIONS (MYSTERY GUEST VISITS)

TMG EVALUATES your brand promise, EXPERIENCES thecustomer journey you provide, TAKES NOTES andcompiles a comprehensive REPORT on your quality ofservice and the experience. Destinations receive full feedback on the CUSTOMER JOURNEY, including MEASUREMENT for those who are interested in measuring performance.

Some of our clients include: BON Hotels Protea Hotel, Durbanville LIFE Group (LIFE Grand Café) Caramello’s

MONTHLY SOCIAL MEDIA PLANNING AND SCHEDULING

This takes a lot of time and effort and TRAVELLING MYSTERY GUEST wants to assist you in having

some more time for customers. Your destination orcompany is still responsible for interacting withguests via social media, but the research, planningand scheduling of daily content don’t have to be ahassle.

Some of our clients include: CH2 Guitar Duo (facebook.com/ch2guitarduo) La Vie Lente (facebook.com/lavielente)

REVIEWS

TRAVELLING MYSTERY GUEST also provides a travel writing and review service todestinations. RENATE DE VILLIERS writes reviews on numerous destinations.

In addition to this, TRAVELLING MYSTERY GUEST can also add a blog post about the

visit on the blog: www.travellingmysteryguest.wordpress.com

LECTURES AND TRAINING

As former hospitality, tourism and communications lecturer, RENATE DE

VILLIERS is more than willing to assist with part-

time LECTURES and TRAINING regarding these topics.

WORKSHOPS

WORKSHOP topics include:

Professional communication skills The basics of social media for small

businesses and individuals Journey mapping Customer service Changes in customer behaviour Up-selling

DESTINATION MARKETING PHOTOGRAPHY

A destination never has enough content and footage to share via its SOCIAL MEDIA platforms. TRAVELLING MYSTERY GUEST offers you the option of hiring in a photographer who takes some footage for you, which you can use (copyright free) at your convenience. In return, TRAVELLING MYSTERY GUEST is also allowed to use these photos for marketing purposes.

SHELLEY POINT@RenateTravel ©Renate de Villiers

DURBANVILLE@RenateTravel©Renate de Villiers

DURBANVILLE@RenateTravel©Renate de Villiers

©Renate de Villiers

CONTACT TMG

Email: enquire@travellingmystery.co.za

Tel: 082 336 1562

Facebook: facebook.com/travellingmysteryguest

Twitter: @TravellingMG & @RenateTravel

LinkedIn: Renate de Villiers

Pinterest: pinterest.com/travellingmg

Blog:travellingmysteryguest.wordpress.com

Website: www.travellingmystery.co.za