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2014 Asian Smart Living International School - 宜蘭農業服務設計活動-友善生活小舖
Education
ORID焦點討論法 - 白話入門篇
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Customer journey map & Service blueprint Template/Example (Chinese)
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服務線索service clues - 義美食品
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服務設計個案 - 摩斯漢堡 MOS burger service design
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服務設計個案 - 幫到盲 (with 新竹縣盲人福利協進會)
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Design thinking - 搞懂需求和洞見的差異 (Need & Insight)
Design
服務設計 - 幫到盲 (with 新竹縣盲人福利協進會)
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Paper:Designing the sustainable product-service integration:a product-service blueprint approach