Ольга Васкес Руано. Сессия: «Человеческий капитал и...

Human Capital and Urban Environments: A Cultural Perspective

Olga Vázquez Ruano

12 декабря 2012 г.

Trompenaars Hampden-Turner: connecting viewpoints

Founded by Dr. Fons Trompenaars

Co-founder Charles Hampden-Turner

12 декабря 2012 г.

Trompenaars Hampden-Turner: connecting viewpoints

Founded by Dr. Fons Trompenaars

Co-founder Charles Hampden-Turner

‘how to measure cultural differences’

12 декабря 2012 г.

Our 4 R approach to Culture

1. RECOGNITIONAwareness of the influence of diversity

of values and basic assumptions in business

Seven Dimensions of Culture

2. RESPECTRespect for diversity in values, style and

approach, including the ability to understand the issues

Values-to-Behavior

3. RECONCILIATIONReconciliation of diversity, which allows

people with different values and approaches to collaborate to create

unique operational solutions

Dilemma Reconciliation

4. REALIZATIONImplementation of solutions in a manner

that improves the ability to operating effectively

Working Together for Results

12 декабря 2012 г.

Web-based cultural profiles

Intercultural Awareness Profile

The IAP assesses an individual’s orientation

when resolving intercultural business issues. It

provides awareness of cultural differences in

conjunction with the Trompenaars ‘Seven

Dimensions of Culture’ model.

Interactive WebCue

Our web-based interviewing allows us to

collect responses from members of the

organization on their views and opinions

about key issues

12 декабря 2012 г.

Intercultural Competence Profile

Recognition

The awareness of our own

cultural assumptions and

those of others and that the

world is becoming

increasingly interconnected

Respect

The degree to which we appreciate

different perspectives and others

are allowed to make their own

choices

Reconciliation

The competence to face

competing demands

(dilemmas) and function

effectively

Realization

The capability to make

reconciled solutions

happen through others

12 декабря 2012 г.

Organizational Values Profiler (OVP)

Used to elicit and benchmark values that are

manifest in different parts of the organization.

Compares current with ideal or merger/alliance

partners.

In conjunction with PVP, to develop identity, embed

core values to become a values driven organization.

Some questions assess degree of

reconciliation12 декабря 2012 г.

Personal Values Profiler (PVP)

PVP - From a database of values, participant builds their

own personal list of priority values

Use to elicit and benchmark personal value priorities

or when assessing consistency with corporate

values.

Comparisons of personal values with others enables

measures of concordance or disconcordance to be

assessed.

Frequently completed prior to training/conferences

12 декабря 2012 г.

Web-based cultural profiles

Culture Compass Online

An Internet-based online training

application which aims to increase the

cross-cultural awareness and skills of the

individual user.

Intercultural Leadership Profile

The objective for the Intercultural

Leadership Assessment (ILA) profiling tool

is to raise the level of appreciation for the

reconciliation approach and its potential to

leaders to systematically create win-win

situations. 12 декабря 2012 г.

Expertise

Global leadership & managing diversity

Cross-border management & internationalization

M&A, cross-cultural integration

Corporate identity & performance

12 декабря 2012 г.

Expertise

Ownership of the world’s most extensive database on cultural values, corporate culture and business dilemmas with approximately 100,000 responses of international leaders and managers

Focusing on both national and corporate culture, and continuing to grow in research, data, publications, training and consulting

14 business books, including: bestseller “Riding the Waves of Cultures” (translated into 12 languages) “Innovating in a Global Crisis”, “Servant-Leadership Across Cultures”, “M&A Global Tango”

12 декабря 2012 г.

Culture: What you see…

When business and culture clash...

12 декабря 2012 г.

Culture: What you see…

When business and culture clash...

Culture wins!12 декабря 2012 г.

A model of culture

Language

Food

Meeting style

Architecture

DressBehaviour

Rhythm & Pace

Expression of emotion

Work ethic

Physical contact

Literature

12 декабря 2012 г.

Explicit Culture

A model of culture

Implicit Culture

12 декабря 2012 г.

The Seven Dimensions of Culture

12 декабря 2012 г.

The Seven Dimensions of Culture

12 декабря 2012 г.

01/ The Car Accident

12 декабря 2012 г.

01/ What right does your friend have?

A. My friend has a definite right as a friend to expect me to testify to the lower figure.

B. He has some right as a friend to expect me to testify to the lower figure.

C. He has no right as a friend to expect me to testify to the lower figure.

12 декабря 2012 г.

USANorwaySwitzerlandCanadaUKGermanyThe NetherlandsItalyCzech RepublicBrazilSpainJapanBelgiumFranceArgentinaChinaGreeceIndiaRussiaSouth Korea0 25,0000 50,0000 75,0000 100,0000

44 5254 60 65666768697173767982838486878788

Friend has no/some right and would not help

01/ Universalism

12 декабря 2012 г.

USANorwaySwitzerlandCanadaUKGermanyThe NetherlandsItalyCzech RepublicBrazilSpainJapanBelgiumFranceArgentinaChinaGreeceIndiaRussiaSouth Korea0 25,0000 50,0000 75,0000 100,0000

44 5254 60 65666768697173767982838486878788

Friend has no/some right and would not help

01/ Universalism

12 декабря 2012 г.

How values come to us

UNIVERSALISM(Rules & Systems)

PARTICULARISM(Exceptions & Relationship)

versus

Positives:• Consistency• Clarity• Reliability

Negatives:• Nepotism• Chaos• Unreliability

12 декабря 2012 г.

How values come to us

Positives:• Flexibility• Responsiveness• Personal

Negatives:• Bureaucracy• Rigid• Impersonal

UNIVERSALISM(Rules & Systems)

PARTICULARISM(Exceptions & Relationship)

versus

12 декабря 2012 г.

Profile: Russian Federation

12 декабря 2012 г.

Profile: Netherlands

12 декабря 2012 г.

Profile: Netherlands

12 декабря 2012 г.

Urban Environments

12 декабря 2012 г.

Human Capital

12 декабря 2012 г.

Current v Ideal Organization Values for Company A

Current Ideal

12 декабря 2012 г.

CONCLUSIONS

ISSUE AT HAND: BUSINESS CULTURE

CHALLENGES: #1 DYNAMIC JOB MARKET#2 QUALITY URBAN ENVIRONMENT

TOOLS: CULTURAL PROFILING

TRENDS: SENSORIAL EXPERIENCE

12 декабря 2012 г.

CONCLUSIONS

How to measure your culture and compare it to other cultures

How to attract the right businesses

How to keep you human capital once they enter your job market

What it means to taste and smell a city, how can we turn this experience into gold

12 декабря 2012 г.

Human Capital and Urban Environments: A Cultural Perspective

THANK YOU

12 декабря 2012 г.