Baldrige Overiew Criteria SFB VA MD

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Baldrige Performance Excellence Program 2011

Criteria for Performance Excellence

BaldrigePerformance Excellence

Program

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Baldrige Performance Excellence Program 2011

What is t he Baldrige Program? Operates as a unique public-private

partnership

Educates organizations on performanceexcellence management

Manages the Malcolm Baldrige NationalQuality Award

Baldrige is Performance Excellence:Organizations Achieve and 

the U.S. Succeeds

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Baldrige Performance Excellence Program 2011

 Program History

The Malcolm Baldrige National QualityImprovement Act of 1987, Public Law 100-107

Created Award Program to ± identify/recognize role-model businesses

 ± establish criteria for evaluating improvementefforts

 ± disseminate/share best practices

Expanded to health care and education (1998)

Expanded to nonprofit (+ Government) sector ±

(2005)

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Baldrige Performance Excellence Program 2011

 Performance Excellence

 An integrated approach to organizational

performance management that results in delivery of ever-improving value to customers

and stakeholders, contributing toorganizational sustainability

improvement of overall organizationaleffectiveness and capabilities

organizational and personal learning

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Baldrige Performance Excellence Program 2011

 Program Participants

86 Award recipients (91 Awards)

1,458 Baldrige Award applications More than 5,800 trained Examiners

Widespread participation

Private-sector contributions provideover 90 percent of Program support

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Baldrige Performance Excellence Program 2011

 A pplying for t he Baldrige  Award 

Manufacturing

Service Small business (manufacturing or service)

Education (for-profit and nonprofit)

Health care (for-profit and nonprofit) Nonprofit, including charities and

government agencies

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Baldrige Performance Excellence Program 2011

T he Baldrige Criteria  Are considered a validated organizational

performance assessment tool

Define performance excellence  Are used to identify Award recipients

 Are used by diverse organizations in all sectors of 

the U.S. economy

Comprise an Organizational Profile and seven

Categories²an integrated management framework

 Are updated regularly (currently every two years)

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Baldrige Performance Excellence Program 2011

 S even Categories of t he

 Business/Nonprofit Criteria Leadership

Strategic Planning

Customer Focus Measurement, Analysis, and Knowledge

Management

Workforce Focus Process Management

Results

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Baldrige Performance Excellence Program 2011

 Baldrige Criteria Framework:

 A  S  ystems Perspective

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Baldrige Performance Excellence Program 2011

 Program Achievements

Created a national and internationalstandard for performance excellence

Produced role models

Shared best management practices

Generated award programs Raised U.S. competitiveness

Established outreach and education systems

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Baldrige Performance Excellence Program 2011

2010Baldrige

 Award Recipients

MEDRAD (manufacturing)

Nestle Purina PetC

areC

o. (manufacturing)

Freese and Nichols Inc. (small business)

K&N Management (small business)

(continued )

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Baldrige Performance Excellence Program 2011

2010 Baldrige  Award Recipients

(continued)

Studer Group (small business)

 Advocate Good Samaritan Hospital (health care)

Montgomery County Public Schools

(education)