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8/3/2019 Baldrige Overiew Criteria SFB VA MD
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Baldrige Performance Excellence Program 2011
Criteria for Performance Excellence
BaldrigePerformance Excellence
Program
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Baldrige Performance Excellence Program 2011
What is t he Baldrige Program? Operates as a unique public-private
partnership
Educates organizations on performanceexcellence management
Manages the Malcolm Baldrige NationalQuality Award
Baldrige is Performance Excellence:Organizations Achieve and
the U.S. Succeeds
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Baldrige Performance Excellence Program 2011
Program History
The Malcolm Baldrige National QualityImprovement Act of 1987, Public Law 100-107
Created Award Program to ± identify/recognize role-model businesses
± establish criteria for evaluating improvementefforts
± disseminate/share best practices
Expanded to health care and education (1998)
Expanded to nonprofit (+ Government) sector ±
(2005)
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Baldrige Performance Excellence Program 2011
Performance Excellence
An integrated approach to organizational
performance management that results in delivery of ever-improving value to customers
and stakeholders, contributing toorganizational sustainability
improvement of overall organizationaleffectiveness and capabilities
organizational and personal learning
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Baldrige Performance Excellence Program 2011
Program Participants
86 Award recipients (91 Awards)
1,458 Baldrige Award applications More than 5,800 trained Examiners
Widespread participation
Private-sector contributions provideover 90 percent of Program support
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Baldrige Performance Excellence Program 2011
A pplying for t he Baldrige Award
Manufacturing
Service Small business (manufacturing or service)
Education (for-profit and nonprofit)
Health care (for-profit and nonprofit) Nonprofit, including charities and
government agencies
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Baldrige Performance Excellence Program 2011
T he Baldrige Criteria Are considered a validated organizational
performance assessment tool
Define performance excellence Are used to identify Award recipients
Are used by diverse organizations in all sectors of
the U.S. economy
Comprise an Organizational Profile and seven
Categories²an integrated management framework
Are updated regularly (currently every two years)
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Baldrige Performance Excellence Program 2011
S even Categories of t he
Business/Nonprofit Criteria Leadership
Strategic Planning
Customer Focus Measurement, Analysis, and Knowledge
Management
Workforce Focus Process Management
Results
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Baldrige Performance Excellence Program 2011
Baldrige Criteria Framework:
A S ystems Perspective
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Baldrige Performance Excellence Program 2011
Program Achievements
Created a national and internationalstandard for performance excellence
Produced role models
Shared best management practices
Generated award programs Raised U.S. competitiveness
Established outreach and education systems
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Baldrige Performance Excellence Program 2011
2010Baldrige
Award Recipients
MEDRAD (manufacturing)
Nestle Purina PetC
areC
o. (manufacturing)
Freese and Nichols Inc. (small business)
K&N Management (small business)
(continued )
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Baldrige Performance Excellence Program 2011
2010 Baldrige Award Recipients
(continued)
Studer Group (small business)
Advocate Good Samaritan Hospital (health care)
Montgomery County Public Schools
(education)