IBM BCS

IT2006430 IBMCopyright2006IBM XA _REPORT_060430_V0.0 XA _REPORT_060430_V0.0 2IT 5 XA _REPORT_060430_V0.0 ITIT20064 IBMCopyright2006IBM XA _REPORT_060430_V0.0 XA _REPORT_060430_V0.0 4KPIITITITITIT XA _REPORT_060430_V0.0 IBM Confidential5ITIT XA _REPORT_060430_V0.0 6IBM3-5IT22

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C5. C6. ERP2006ERP102007ERPERP

XA _REPORT_060430_V0.0 IBM Confidential12D /D1. D2. CISERPGISCRMERPMISCISGISD3. CRMCRMCIS

XA _REPORT_060430_V0.0 13D /D4. CRMD5. CISGISD6. GISCRM XA _REPORT_060430_V0.0 14D /D7.

XA _REPORT_060430_V0.0 15E /E1.E2.

CAOA XA _REPORT_060430_V0.0 IBM Confidential16IBM4ITIT XA _REPORT_060430_V0.0 17

ERP,ERPCISCRM XA _REPORT_060430_V0.0 18

ERPOACRM XA _REPORT_060430_V0.0 1910.04.02.06.08.010.0ERPCIS8.06.04.02.0C1C2C3C4C5C6D1D2D3D4D5D6D7E1E2C1ERPC2ERPC4C5D2CISE1C3D1D3D5E2D4D6D7C6(/)(/)(/) XA _REPORT_060430_V0.0 20ITITITA2. IT A1. ITB3. B1. C4.C2. ERPD1. D3. CRME2. C5.E1. B2. B4. D5. D6. D7. C6.C3. C1. ERPD2. CISD4. CRMITITERPCISCRM XA _REPORT_060430_V0.0 21

XA _REPORT_060430_V0.0 IBM Confidential22531 IT

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IT XA _REPORT_060430_V0.0 23ITIT XA _REPORT_060430_V0.0 24IBM3-5IT21

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XA _REPORT_060430_V0.0 28B3 ITCIO XA _REPORT_060430_V0.0 29B3 B4.1ITIT1B4.21B4.32B4.42B4.52 XA _REPORT_060430_V0.0 30B3 Year 2006M5M6M7M8M9M10M11M12B4.1B4.3B4.2B4.5B4.6

XA _REPORT_060430_V0.0 31IBM3-5IT21

ITA2. IT A1. IT ITB3. B1. C4.C1. ERP C2. ERP D1. D3. D2. CISE2. C5.E1. B2. B4. D4. D5. D6. ABCDED7. C3. C6. XA _REPORT_060430_V0.0 328(2006/5-2007/1)C1 ERPERPERPERPERPERPERPERPERPERP

XA _REPORT_060430_V0.0 33C1 ERPC1.1()0.5C1.2ERP/ERPC1.13C1.3C1.22.5 XA _REPORT_060430_V0.0 34C1 ERPC1.4

ERPC1.31.5C1.5C1.41 XA _REPORT_060430_V0.0 35C1 ERPYear 2006Year 2007M5M6M7M8M9M10M11M12M1M2M3C1.1C1.5 C1.4 C1.3 C1.2

XA _REPORT_060430_V0.0 36C2.1C2.2C2.116(2006/3-2008/6)C2.224(2006/3-2008/12)20072()C2 ERPERPERPERP XA _REPORT_060430_V0.0 37::::

XA _REPORT_060430_V0.0 38C2 11 30146217365013693110447980570609105132249436395493369922390 XA _REPORT_060430_V0.0 39C2192411914104286994380332771141705589919999300001220811117124861076719932180931542215000 XA _REPORT_060430_V0.0 40C220261321158714400400040004681239013903136322096012224223231685040490650006466 XA _REPORT_060430_V0.0 41C2 ERPC2.1.1

C2.2.1

(18)C1,111C1

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(18)C2.1.1

C2.1.15C2.1.3

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C2.1.25.5C2.2.4C2.1.35 XA _REPORT_060430_V0.0 42C2 ERPYear 2007Year 2008123456789101112123456789101112C2.1.1C2.1.2C2.1.3C2.2.1C2.2.2C2.2.3C2.2.4

XA _REPORT_060430_V0.0 43C35(2008/7-2008/12)

ERP20087ERP

CIO XA _REPORT_060430_V0.0 44C3C3.11C3.2C3.12C3.32C3.4OLAPC3.31 XA _REPORT_060430_V0.0 45C3Year 2008Year 2009M7M8M9M10M11M12M1M2M3C3.1C3.2C3.4 C3.5

XA _REPORT_060430_V0.0 46ERPERP

ERP /C42007

CFO XA _REPORT_060430_V0.0 47C4C4.1(1C4.2/C4.13C4.3ERPC4.23C4.4

C4.31.5 XA _REPORT_060430_V0.0 IBM Confidential48C4C4.5C4.41C4.6(ERP)C4.54C4.7(ERP)C4.63C4.8(ERP)C4.73 XA _REPORT_060430_V0.0 IBM Confidential49C4C4.1C4.256789101112123781220062007C4.3C4.4C4.5C4.6C4.7C4.845691011

XA _REPORT_060430_V0.0 IBM Confidential50C1C2ITERP

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XA _REPORT_060430_V0.0 51C5C5.1HR8.5C5.2.1

C5.3.1

C1,111HRC1

C15C5.2.2

C5.3.2

HRC2.1.1

C2.1.15 XA _REPORT_060430_V0.0 IBM Confidential52C5C5.2.3

C5.3.3

()HRC2.1.2

C2.1.25.5C5.3.4HRC2.1.35 XA _REPORT_060430_V0.0 IBM Confidential53Year 2007Year 2008123456789101112123456789101112C5.2.1 C5.2.2 C5.2.3 C5.3.1 C5.3.2 C5.3.3 C5.3.4 Year 200656789101112C5.1 HRC5

XA _REPORT_060430_V0.0 54C5.2.1 C5.2.2 C5.2.3 C5.3.1 C5.3.2 C5.3.3 C5.3.4 C5.1 ERP HRC3 ERPYear 2007Year 2008123456789101112123456789101112C2.1.1 C2.1.2 C2.1.3 C2.2.1 C2.2.2 C2.2.3 C2.2.4 Year 200656789101112C1 ERP XA _REPORT_060430_V0.0 55ERP XA _REPORT_060430_V0.0 56ERP(1/3)/IBM/IBMITIBM/IBM(///) XA _REPORT_060430_V0.0 57IBM3-5IT22

ITA2. IT A1. IT ITB3. B1. C4.C1. ERP C2. ERP D1. D3. D2. CISE2. C5.E1. B2. B4. D4. D5. D6. ABCDED7. C3. C6. XA _REPORT_060430_V0.0 58D1 CISGISLPGCISCISERPCISLPG XA _REPORT_060430_V0.0 59D1.11D1.2BPRIT2D1.32D1.42D1.5CIS2D1.6CIS9D1 XA _REPORT_060430_V0.0 60D1 Year 2007Year 2008M1M2M3M4M5M6M7M8M9M10M11M12D1.1D1.3D1.4D1.2D1.5D1.6

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XA _REPORT_060430_V0.0 64IBM3-5IT22

ITA2. IT A1. IT ITB3. B1. C4.C1. ERP C2. ERP D1. D3. D2. CISE2. C5.E1. B2. B4. D4. D5. D6. ABCDED7. C3. C6. XA _REPORT_060430_V0.0 65E1.

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3ERPERPIT XA _REPORT_060430_V0.0 IBM Confidential68E1 Year 2006Year 200789101112123456789101112E1.1E1.2E1.4E.1.3E1.5

XA _REPORT_060430_V0.0 IBM Confidential69ITIT XA _REPORT_060430_V0.0 70IT2.95 38.9%

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XA _REPORT_060430_V0.0 IBM Confidential73IT20062006-2008IT2009-20102.94

XA _REPORT_060430_V0.0 IBM Confidential74CD06C0708CD08D2006200838

XA _REPORT_060430_V0.0 IBM Confidential75ITITITITITITITITITIT

XA _REPORT_060430_V0.0 IBM Confidential76ITIT XA _REPORT_060430_V0.0 772006-2007IT

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ERP2/3CIS2/32/31IT 366 XA _REPORT_060430_V0.0 IBM Confidential785/8-5/18ERP5/19-5/25 5/26-5/31ERPIT6/1-6/76/8

XA _REPORT_060430_V0.0 79IT XA _REPORT_060430_V0.0 80 -> ->->->KPI XA _REPORT_060430_V0.0 81 - HRHRHRHRHRHRHRHR vs. HR vs. HR->HR XA _REPORT_060430_V0.0 82 XA _REPORT_060430_V0.0 83 44 XA _REPORT_060430_V0.0 84 -> XA _REPORT_060430_V0.0 85

XA _REPORT_060430_V0.0 86

4. 32 XA _REPORT_060430_V0.0 87ITIT XA _REPORT_060430_V0.0 88IT XA _REPORT_060430_V0.0 89IT XA _REPORT_060430_V0.0 90IT XA _REPORT_060430_V0.0 91IT XA _REPORT_060430_V0.0 92IT XA _REPORT_060430_V0.0 93IT XA _REPORT_060430_V0.0 94ITHRBSC XA _REPORT_060430_V0.0 IBM Confidential9506

5675678910111212 XA _REPORT_060430_V0.0 IBM Confidential9656567815222951219263101724311 2 3 4 -5 6 /7 8 9 10 IT XA _REPORT_060430_V0.0 IBM Confidential97-5.8 6.1655.8 6.25.8556.19 7.3156.5 7.307IT6.5 - IBM XA _REPORT_060430_V0.0 IBM Confidential985HR()522- 62IT XA _REPORT_060430_V0.0 IBM Confidential99ITERPPBCIT(SLA) XA _REPORT_060430_V0.0 IBM Confidential100060708---KPIs--KPIKPI

ERPKPI

BIBI--- XA _REPORT_060430_V0.0 101 060708 - --HR XA _REPORT_060430_V0.0 102060708--

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ERPABCOros//////////////ERP XA _REPORT_060430_V0.0 103 060708--12

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XA _REPORT_060430_V0.0 104 060708--

XA _REPORT_060430_V0.0 105 060708--ERPERP

ERP

ERPERP

XA _REPORT_060430_V0.0 106 060708--CIS -- -- 07LPG IT07ERPCIS XA _REPORT_060430_V0.0 107 - /LPG/060708HR XA _REPORT_060430_V0.0 108 XA _REPORT_060430_V0.0 109 -

LPG250373 XA _REPORT_060430_V0.0 IBM Confidential110IT XA _REPORT_060430_V0.0 111 XA _REPORT_060430_V0.0 IBM Confidential112+ITIT XA _REPORT_060430_V0.0 11312345

XA _REPORT_060430_V0.0 114IT XA _REPORT_060430_V0.0 115OWNERSHIP

OPPORTUNITY

SUCCESS

GROWTH XA _REPORT_060430_V0.0 116

12 60300200

XA _REPORT_060430_V0.0 117KPI=+ KPI

XA _REPORT_060430_V0.0