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- ٢ -

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- ٧ -

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- ١٨ -


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- ٢١ -

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- ٢٢ -

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אא: אאאא،אאא

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אאא–אא–אא–אאא–אא–אאK

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אאאKאאאאאאאא

אאאKKאאאאKKאאאאK

אאאאאאא؛אK


אאאאאK

אאאאK

אאאאאאאאאאאאאאאא،

אאאאאאאאאאאאאK


אאאאKKאאאאאאאאאאאא

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אאאא٢٧٥א

- ٤٨ -

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אאאא،אאאאאאW

١–אאאK٢–אאאאאאK٣–אK

אאאאאאאKKאאאאאאאK

אאאאאאW

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FE١٠٠٪

FE١٠٠٪

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٢–אאWאאאאאKK

אאאאאאאאאאאאאא؛

א،א–אאאאא،אאא

אאאאאאאאאאאאאאאא

אאאאאKKאא

אK

א

FE١٠٠٪

FE١٠٠٪

FE١٠٠٪

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אאאאא،אאא

א،אאKאאאא

אK

אאאא٢٧٥א

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אאWאאאאאא

א،אאאאאאאK

אאWאאאday use،א

אאאאTransit Hotels ،אאCity hotelsKאאTransit guests

אאאKאאWResident guests or regular guests

אאאKאאWcomplimentary rooms


אאWrooms occupancy percentage אאאאא

אKאאאWrooms income

אאאאאאאאאאאאאאK

אאWdaily average room rate אאאאאאK

אאWdouble occupancy percentage אאאאאאK

אאW

אאאא٢٧٥א

- ٥٢ -

E؟אאאא

אאאא٢٧٥א

- ٥٣ -

אאאW

E١–אאאK

٢–אאאאאאK

٣–אK

אאאאאאאא

אא


אאאא

א

אא

א

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אאאאא٢٧٥אאאא

- ٥٤ -

אאWאאאK

אאWאאאW

١K אאאK٢K אאאK٣K אאאאאאK٤K אאאאאK٥K אאאאK٦K אאK٧K אאאאאאאK٨K אאאאאK٩K אאאאK

EאאאEאאא


אאW١٢

אאWאאאאאא

אאWאאא


- ٥٥ -

אאאאאאאאאא

אא،،אאאאאא

אאKאאא،אאאאאאאאאK

MaslowאאאאאאאאKאאאאא

אאאK

אאאW

אאאא : ١K אאK٢K אאאאK٣K אאאאאאאאK٤K אאאאK٥K אאאאא

אאK٦K אאאאאאאK٧K אאאK٨K אאאKJob description ٩K אאאK

١٠K אאאאK

١١K אאאאאK١٢K אאK


- ٥٦ -

١٣K אאK١٤K אאאאאK١٥K אאK١٦K אאאאאאא

אK١٧K אאאאא


١٨K אאאאאאאאאאאאK

١٩K אאאאא

K

אאאאKאאאאאKא

אאאKאאא،אא

אK

אאאWאאא،

אאאאאאאאא

אאK


- ٥٧ -

אאאWאאאאאאא،

אאאאאאאאא،אאא

،אאאאאאאא،،אאא

אאאאאאK

אאאW

אאWאאא،א

אאKאאאאאאאא،א

،אאאאאאאאאא،אאא


אאאאאאאאאK

אאאWאאאאאאא

אאאKאאאאאאאאא

אאאאK


- ٥٨ -

אאאאאאאאKאא

אאK

אאאאאWאאאאאאא

אאאא،אאאאאאאא،אאאאאא

אאאאאאאאאאאאא،

KאאאאאאK

אא،K

אW

אאאאWאאאאאK

אאאאאאאאאאאKאאאאאא،א،אא،אKאא

אאKאאאאאאא،אאאאאא

אאאאאאK


- ٥٩ -

אאאW١K אK٢K אK٣K K٤K K٥K אK

אאאKאאאאKאאאאKאאא

KאאאאאאאK

אאW١K אK٢K אאK٣K אאאאאK٤K אאK٥K אאאאאK٦K אאK٧K אאאאאK٨K אאאאK٩K אאאאK

١٠K אאאK١١K אאK١٢K אאאאאK


- ٦٠ -

אWאאאאאא

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אאאWאאאאאאאאאאאW

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אא،אאאא،אאאא

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אאאאאW١K אאאאאא

אאאאאK

٢K אאאK٣K אאאאאאK٤K אאאאא

א،אאאאאאאאאאKא


- ٦١ -

אאאאאאא،אאאא،אא

אאאאאאאאאאא،אא

אאאאאאאאK

אאאאאאאKא

אאאאאא،אאאא،א

אאאאאאאאאKאא

אאאאאK

אאאאאאאאW١K ؟אאאאאא٢K א؟אא٣K א؟א٤K ؟אאאאא٥K ؟אאאא٦K ؟אא

אאאW

١EאאאW

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- ٦٢ -

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٢EאאאW K אאK אK אאK אאאK אאK אK אאK אK


- ٦٣ -

אאאW

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- ٦٤ -

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٢L١–אאK٢–אאאK٣–אאאאאK٤–אאK٥–אאאK٦–אאאאאאאאK

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٤L١–אאאאאאאK

٢–אאK٥L١–אאאK

٢–אK٣–אאאאK٤–אאK٥–אאאK٦–אאאא

אא

אא


אאאא

א

٥

אאאא٢٧٥א

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אאWאאא

אאWאאאW

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אאאK� אאאא–אא–א–א

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אא–אKE� אK� אאאאאאK


אאW١٢

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אא؛אאא

אאאא٢٧٥א

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אWאאאא


אK

אWאאאא

אאאK

אWאאאא


אאאאאאK

אאאאאאא

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אאW

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K� אאאK

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א،א،אאאא،Wאאא

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אא،،אK

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אאKאאאאאאאK

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א،אאאאאאאאאKא

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אאאW

אאאאא–אאא،א،א

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אא–אאאאאאא

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אאאאאאא،אאK

אאא–אא،אאאא،אא

אאאא–אאאאאאא–א،אא

אאאאא،א؛אאאאK

אאאא٢٧٥א

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אאאאאאK

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א،אא–אאאאא

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א»FV.I.PEVery Important Person FאE

אאא«KאאאאK

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אאאK،אאא

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אאאא٢٧٥א

- ٧٤ -

אאא

١L١–אאאאאK٢–אאאאאאK٣–אאK٤–אאאK٥–אאאאאאאאK٦–אאאאאK٧–אאאאK٨–אK٩–אאאאK

١٠–אאאK

٢L١–אאK٢–אאאאK٣–אK٤–אאאK٥–אאאK٦–אאאK

אאאאאא

אא

אאא سة العامة للتعليم الفني والتدريب المهنيالمؤس

אאאא

אא

א

٦


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אאK� אאאאאאאאK� אאK� אא

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אאWאאאא١٠٠٪

W١٢אא

אאWאאאא

אאWאאאWאא


- ٧٦ -

א

אאאL٢٧١١L٤L١٣٩٥אאאא٣٨٤٥L٤L١٣٩٥

אאא

??אWL٢٧

אW١١L٤L١٣٩٥

אא

אאאאאאאאא،אF٣٨E

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W–אאאאאאK–אאא،אאK

אאא


- ٧٧ -

אאא

א٣٨٤٥L٤L١٣٩٥

אאKאאאאאאאא٣٣٤

٢٩L٣L١٣٩١Kאאאאא١٣١١١L٨L١٣٩٤K

W

١J אאאאאאK٢J אאK

K

אאאא


- ٧٨ -

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אWאאKאWאאאאKאאWאאאאאKאWאF١EKאWאאאאK

٢–אאאאאאאאא

אאK٣–אאא

אאאאאK٤،אאאאא،


٥WאאאאאאאאאאאאאאK

٦WאאK

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- ٧٩ -

אאאא

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אאאאאאK

٨–אאאאאאאאאאאאאאא

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אK


- ٨٠ -

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١٠،אאאאאאאאא،

J אאאאאאKJ אאאאאאא

אKJ אאאאאאKJ אאאאאאאאK

Jאאאאאאאאאאאאאאאא

Kאאאאאאאא١١–אאאאאאאאF

אEאאאאאאאאאאאאאאאאאK


- ٨١ -

אאאאאאאא

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J אאאאKJ אאאאאאאאאKJ אאאKJ אאאאאK

JאאKJאKJאאאאאא

אאאאאW١J אאאאK٢J אאאאאאאK٣J אאאאאא

אאאאאKJ אאאאאאא

אאאאKJ אאאאאאאאאK


- ٨٢ -

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١٣،אאאאאאאאאאא،א

אאאאK١٤،אאאאא

אאאKאאאאאאאאאF١١٠٠Eאא

אKאאאאאאאאא

אאאאאאאK

١٥،אאאאאאאאאאK

١٦،אאאאאאאאאאאK


- ٨٣ -

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אאאאאאא

אאאאאאאאאאאאאאאאא

אאK١٨–אאאאאאאא

אאאאאאא


אאK١٩–אאאאאK٢٠،אאאאאאאK٢١،אאאאא

אK٢٢،אא

אאK٢٣،אאא،

אאאאאאאאאאאאאאאא،

אK٢٤،אאאא

אK


- ٨٤ -

٢٥،אאאאאאאאFEאF١٢Eאאאאא،אא

אאאאאאאאאאאא،א

אK٢٦،אאאאK


- ٨٥ -

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אאאאאאL٢٧١١L٤L١٣٩٥

KאאK

W١،אאאאאאאאא

אאK٢،אאאאאK

א

א


- ٨٦ -

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٣Wאאאאאאאאא

אאKאאאאאאא

K٤Wאאאאאאא

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אאאK٦Wאא

אאאK


- ٨٧ -

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אאאKאאאאאאא

אK


- ٨٨ -

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J אKJ אאאאKJ אאאאאKJ אאK


- ٨٩ -

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אKJ אאK

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J אאKJ אאKJ אאאאאKJ אא

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אאK١٦–אאאאאאאא


אאאאאK


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J אאאאאאאאK

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אאאאאK٥J אאאאאאK

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JאאאאאאאKJאאאאאK

JאאאאאאאאאאK

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אK


- ٩٢ -

Jאאאאאאא،K

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אאKאאאאאאאK


- ٩٣ -

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٢٤،אאאאאאאאאאK

אאאאאK


- ٩٤ -

אאאאא

٢٥،אאאאאאאאאאאK

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٢٦،אאאאאאאאאאאאאא


אאאאאאK

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אאאאאאאKאאאK

٢٨،،אאאאאא١١٠٠FEא

K،אאאאאאאא

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אאאאאאאK،אאאאאאאאא

אאאאK،אאאאאאאאאא

אאאאאK


- ٩٥ -


- ٩٦ -

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٢٩،אF١٠٠٠٠EW

J אאKJ אאאא

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١٣،١٥،١٧،٢١،٢٢אK٣١،אF١٠٠٠Eאא١٣،١٥،٢١،٢٢

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אK٣٣،אאאאאאאא

אאאאאאאאאK

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א

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אאWאאאאאאאK

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אאW١٢

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- ٩٨ -

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� אאאאאאK


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אאאK


- ١٠٠ -

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אK

אW٩WאאאW

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אאאאK


- ١٠١ -

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אאאא،אK

١١WאאאאאאאK

١٢WאאאאאאאאK

١٣WאאאאאאאאאK

١٤Wאאאאאא٨٣אאK

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אאאאאK١٦Wאאאאאא

אאK١٧Wאאא،א

א،אאאאאאאאא

،אאאאאאא،

אאאאאאK١٨Wאאאאאאא

א٨א،٩،١٠אאאא


- ١٠٢ -

אאאאאאאאאאאאאאאK

אאאאא

١٩Wאאאאאאאאא

אאאאאאאK

٢٠W،אאאאאאאאאא

אאאאאאאאאאK٢١Wאאאאאאאאאא

אאK٢٢Wאאאאאאא

אאאאאאאא،אK

٢٣Wאאאאאאאאאאאא

אאאK٢٤Wאאאאאא١٥٠אא

אאאאאאאאK


- ١٠٣ -

אאאאאאאא

٢٥Wא،אאאאאאאא

אאאאאאאאK٢٦Wאאאאאאא

Kאאאא٢٧WאאK

אא


- ١٠٤ -

א

٢٨W אאאאKאאאא

٢٩W אאאאאאK٣٠W אאא

W- אאאאK- אאK- אאאK- אאא

K- אאאאK- אאאאאאאאK

٣١W אאאאאאאK

٣٢W אאאK


- ١٠٥ -

אאאא

אאא

٣٣W אאאא

،אאאאאאK

٣٤W אאאאאאאא،אאא

אאK٣٥W אא

אאאא،אK٣٦W אאאאאאא

K٣٧W אאאאאא

אK٣٨W אאאאאא

אאא،אאאא

K

א

٣٩W אאאW- אאאא٢٩

אK


- ١٠٦ -

- אאK- אאאFאאKE


אאא٤٠W אאאW

- אK- אK- K

אאאאK

אאא

٤١WאאאאאאאאW

- אאאאאK- אאK

א

٤٢W אאאאאאאאא

אאאאאאK


- ١٠٧ -

אאא

٤٣W אאאאאאאאK


- ١٠٨ -

אא٤٤W אאא

אאאאאאW- אאK- אאאK

٤٥W אאאאאאא

אאאאK٤٦W אאאאאאא

אאאאK

٤٧W אאאאאאאאK

٤٨W אאאאאK٤٩W אאאאאא


٢٠אאאאאאאאאאאאאאאK


- ١٠٩ -

אאאאאא

א

٥٠W אאאW- אאFאE- א- אא- א-

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- ١١٠ -

א

٥٦W אאאאW- אאאK- אאאK- אאאאK- אאאאאK

٥٧W אאאא،אאאאאאאאK


- ١١١ -

אאא–א،אא

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٥٨W אאאאאאאאאאאאאא

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א٨٥אK٥٩W אאאאW

- אאאאאאאK

- אאאאאאאאK


- ١١٢ -

אאא

٦٠W אאאאאאאא

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אאWWאאKWאאK

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Wאאא١K אFאאKE٢K אאאא

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- ١١٣ -

٣K אאאאאא،א،אאאאא

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- ١١٤ -

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אאאאא- אאאאאאK


- ١١٥ -

- אאאK- אאאאאאאK- אא

אאK- אאאאאK- אאאK- אאאK- אאאאא

אאK- אאא،אאאא

אאK- אאאאאאK- אאא

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- אאאאאאאאאאאאK

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- ١١٦ -

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- אאאאאאK- אK- אאK- אאאאאאאאאאא

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- אאאאאW- אאK- אאאאאאאK- אאאאK- אאאK- אאאאK


- ١١٧ -

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- ١١٨ -

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אאאK


- ١١٩ -

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- ١٢٠ -

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- ١٢١ -

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אאאאא٥٨א١٦L٢L١٤٠٢


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א

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- ١٢٣ -

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- ١٢٤ -

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- ١٢٥ -

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- ١٢٦ -

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- ١٢٩ -

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- ١٣٨ -

............فندق تقرير حساب الغرف

السنة /الشهر/اليوم:تاريخ

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Room No C/In C/Out Cash R. Cash Paid Out Credit Comp. C/L Remarks

Total اإلجمالي

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- ١٣٩ -

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Hotel representative incl. in new YorkUTELL International in London Top Hotels in LondonHotels Abroad Ltd. In London

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Discrepancies Report

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- ١٨٥ -

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BOUNCED RESERVATION

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CASHIER RECONCILIATION

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CHECK OUT HOUR

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GUEST HISTORY FILE

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REGISTRATION CARD

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ROOM DISCREPANCY REPORT

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- ١٨٧ -

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- Management An Organizational Prospective Martin j Cannon

- Andrew, Durbrin .

Essentials of Management

Ohio : south western pub 1994 .

- Dale, Ernest. Management

Theory and Practice london

MC Craw Hill, 1978 .

- Dessler, Gary Human resources

Management New jersey

Prentice Hall

- Leap L.Terry and Crino, D Michael

Personnel Human resources

Mangement. New yor : MC Craw Hill , 1993 .

- Principles of Management Third Edition

- - Juran J.M and Gryna F.M. - Quality planning and analysis- Mc Graw-Hill 1980 - -Hilton International- Personal service programms

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