1TNG QUT V D N & QUN L D N XY DNG

Bi dng kin thc & k nng Qun l d n xy dngGing vin: Nng Tuyn, M.Eng

Trung tm Bi dng Nghip v k ton (CPA)TRNG I HC M TP.HCM

2A-KHI NIM V D N

Nhmcc cng

vic

Mc tiu nht nh

C thi im bt u

C thi im kt thc

S dng ti nguyn cgii hn

Quy trnhxc nh

D N

3KHI NIM D N U T(iu 5 Ngh nh 52/1999/N-CP)

Tp hpnhng xut, tngB vn to mi, m rng, ci to itng nhtnh

- Tng trng v slng- Ci tin hay nngcao cht lng snphm, dch v- Khong thi gianxc nh

Thc hintheo quy

trnh

4KHI NIM D N U T XY DNG V DN XY DNG

Tp hpnhng xut, tngB vn to mi, m rng, ci tocngtrnh xydng

- Cng trnh t chtlng- Khong thi gianxc nh- S dng kinh ph, ngun nhn vt lchp l

Thc hintheo quy

trnh

5C IM CA D N XY DNG C MC TIU R RNG: Thi gian, Chi ph, Cht lng C THI HN NHT NH

- Khi u;- Trin khai;- Kt thc.

NGUN LC HN CH (kinh ph, nhn cng, vt t, thit b)

6C IM PHN BIT DAXD SO VI NGNH SN XUT (production) Phn ln cc d n u c mt khong thi gian tng i ngn Ni lm vic trn cng trng khng lu di Sn phm cui cng thng c nht v thit k v khc nhau

v ni thc hin; B tr v sp xp trn cng trng c th lm cho vic thi cng

kh khn hn v m bo an ton trong di hn l khng th. Vic lp tin i hi tnh ton rt k cng t nng sut

cao nht Cc hot ng thi cng thng din ra ngoi tri, d b gin

on v thay i do thi tit, iu kin a l. S tham gia ca nhiu bn c quyn li c th mu thun nhau Khch hng (CT) tham gia rt su vo qu trnh thi cng trong

khi ngnh sn xut khng nh vy

7QUY TRNH THC HIN DAT

-Hnh thnh tng-> xc nh mc tiu

-Lp bo co u t

- Lp d n u t

CHUN B DN U T

THC HIN D N T

KT THC D N T

- Giai on thit k

- Giai on u thu

- Giai on thi cng

- Giai on nghimthu, bn giao.

- Bo hnh v botr cng trnh

8Thigian

% hoanthanh dan

TRIEN KHAI KET THUC

KHI AU

iem batau

chm

nhanhchm

iem ketthuc

VONG I CUA MOT D AN

9B- KHI NIM V C IM QUN L D N

10

QUN L

T CHC

KIM SOT

LNH OPhn chia nhim v, ngun

lc v sp xp cc hotng thc hin k hoch

ra.

HOCH NHSp t cc mc tiu

v xc nh lm th no hon thnh cc mc tiu

ny.

Kim tra vic thc hin vtin hnh thc hin t

kt qu mong mun.

QUN L Khi dys nhit tnh vhng mi n lc honthnh mc tiu ca t chc

11

QUN L D N VQUN L D N XY DNG Qun l l cng vic kh v lm ngc quy lut thng thng,

l lm a s phc tng thiu s Qun l d n va l mt NGH THUT va l mt

KHOA HC phi hp thit b, vt t, kinh ph nhm thc hin d n t mc ch ra mt cch hiu qu+ Ngh thut gn cht cc kha cnh c nhn vi c nhn + Khoa hc bao gm cc phng php, cc tin trnh thc

hin, cc quy nh k thut v cc cng c. Qun l d n xy dng (QLDAXD) va l mt NGH

THUT, va l mt KHOA HC phi hp thit b, vt t, kinh ph nhm hon thnh cng trnh xy dng t cht lng, m bo thi gian v s dng kinh ph hp l nht

12

NI DUNG QUN L D N U T XY DNG

CHAT LNG

CHAT LNGCHAT

LNG

QUY MO

THI GIANKINH PH

13

NI DUNG QUN L D N U T XY DNG(iu 45 Lut Xy Dng)

Qun l cht lng; Khi lng; Tin ; An ton lao ng; Mi trng xy dng.

14

CC TIU CHUN NH GI VIC QUN L D N

Mt d n THNH CNG c cc c im sau: t c mc tiu ra; Cng trnh t cht lng; Hon thnh d n trong thi gian quy nh; Hon thnh d n trong kinh ph cho php; S dng ngun nhn vt lc mt cch hiu qu v

hu hiu.

15

NHNG TR NGI TRONG QLDA

phc tp ca d n; Yu cu c bit ca ch u t; Cu trc li t chc; Ri ro trong d n; Thay i cng ngh; K hoch v gi c c xc nh trc.

16

TNG QUAN V CC LNH VC KIN THC TRONG QU TRNH QUN L D N THEO PMI- (Project Management Body of Knowledge-PMBOK)

Qun l tng th d n (Integrated Project Management) Qun l quy m (phm vi) d n (Project scope management) Qun l thi gian ca d n (Project time management) Qun l chi ph ca d n (Project cost management) Qun l cht lng ca d n (Project quality management) Qun l ngun nhn lc ca d n (Project human resource

management) Qun l thng tin ca d n (Project Communications

management) Qun l ri ro ca d n (Project risk management) Qun l cung ng ca d n (Project procurement management)

17

QUN L TNG TH D N Gm cc qu trnh cn thit m bo rng cc

thnh phn ca d n c iu phi mt cch hp l , t v vt yu cu ca cc bn tham gia d n.

1. Qt pht trin iu l DA 2. Qt pht trin phm vi DA 3. Qt pht trin k hoch QLDA 4. Qt lnh o v Qun l thc hin d n 5. Qt hng dn v kim sot cng vic DA 6. Qt kim sot thay i d n 7. Qt kt thc DA

18

QUN L PHM VI D N L mt phn ca QLDA, bao gm cc qu trng cn thit m bo bao gm tt c cc cng vic c yu cu hon thnh thng li d n, gm :

1. xut tng :quyt nh p ng yu cu nh th no (iu l, qlda, iu kin hn ch ,gi thuyt )

2 . Quy hoch phm vi cng vic : pht trin vn bn chnh thc v phm vi cng vic lm c s cho cc quyt nh trong tng lai ca d n

3 . nh ngha phm vi cng vic :chia cc sn phm ln ca d n thnh cc thnh phm nh d qun l hn

4 . Xc nh phm vi cng vic :chp thun chnh thc phm vi cng vic ca d n

5. kim sot thay i phm vi cng vic ca d n

19

QUN L THI GIAN D N L mt phn ca QLDA, bao gm cc qu trnh cn thit m bo thi hn hon thnh d n , gm:

1. xc nh cc cng tc : xc nh cc cng tc ring bit phI c thc hin lm ra cc sn phm

2. th t cc cng tc : xc nh v lp ti liu v cc mi quan h tng tc gia cc cng tc 3. oc lng ti nguyn tng cng tc ; xc nh ti

nguyn g ( nhn lc , thit b , vt liu) v s lng no cn thit cho mi cng tc

4. c lng thi gian hon thnh : c lng thi gian cn thit hon thnh tng cng tc

5. pht trin k hoch : phn tch th t thc hin cc cng tc,thi gian hon thnh v ngun lc cn thit lp ra k hoch d n

6.kim sot k hoch:kim sot s thay i ca k hoch

20

QUN L CHI PH D N L mt phn ca qun l d n, bao gm cc qu trnh

cn thit m bo d n c hon thnh trong ngn sch c duyt, gm :

1. quy hoch ngun lc :xc nh cc ngun lc( vt liu, thit b ,nhn lc) v s lng ca chng dc dng thc hin cc cng vic ca d n

2. c lng chi ph : tnh ton gn ng cc khon chi ph cho cc ngun lc cn thit hon thnh tng hng mc ca d n

3 . Ngan sch chi ph : xc nh tng d ton chi ph hon thnh ton b d n

4. kim sot chi ph :kim sot cc thay i chi phtrong sut qu trnh thc hin d n

21

QUN L CHT LNG D N L mt phn ca QLDA, bao gm cc qu trnh cn

thit m bo d n s tho mn cc yu cu c ra, n gm :

1. lp k hoch cl : xc nh cc tiu chun cht lng lin quan n d n v bin php tho mn chng

2. m bo cl :vic thc hin cc hot ng theo khoch trong h thng cht lng cung cp lng tin ld n s tho mn cc tiu chun cht lng c ra

3. kim sot cht lng:iu khin cc kt qu ring bitca d n xem chng c tun th cc tiu chun cht lng hay khng, xc nh cch loi b cc nguyn nhn ca cc cng vic khng tho mn cl

22

QUN L NHN LC D N L mt phn ca QLDA, bao gm cc qu trnh cn thit s dng c hiu qu ngun nhn lc tham gia vo dn . n gm :

1. quy hoch t chc: xc nh ,lp h s v t ra vai tr, trch nhim v quan h bo co cng vic ca da

2. b nhim cn b : tm kim ngun nhn lc cn thit v b nhim vo cc cng vic trong d n

3. pht trin nhm cng tc: pht trin cc nhm v cc c nhn c tay ngh, nghip v thc thi d n

23

QUN L THNG TIN D N L mt phn ca QLDA, bao gm cc qu trnh cn thit m bo to ra, thu nhn, ct gi ,v x l thng tin ca d n kp thi gian. N gm:

1. quy hoch thng tin: xc nh cc yu cu v thng tin v giao tip ca cc bn tham gia d n . AI cn thng tin no ,lc no v s giao thng tin th no

2. phn phi thng tin: lm cho cc thng tin cn thit lun sn sng v kp thi gian

3. bo co thc hin : thu nhn, truyn b thng tin, bao gm bo co tnh trng hin ti, kt qu ca tin trnh vd bo.

4. kt thc qun tr hnh chnh: to ra , thu nhn cc bo co nh gi cho tng giai on hoc khi kt thc d n

24

QUN L RI RO D N L mt phn ca qun l d n, bao gm cc qu trnh

lin quan ti vic xc nh ,phn tch v x l ri ro ca d n. n gm:

1. xc nh ri ro: xc nh ri ro no thng nh hng n d n, to lp h s cc c im ca tng ri ro

2. nh lng ri ro : nh gi ri ro v quan h tng tc ca ri ro kim nh mc nh hng kh d ti kt qu d n.

3. trin khai i ph ri ro :xc nh cc bc c lin quan n vn hi v x l cc him ho.

4. kim sot i ph ri ro :kim sot s bin i ca ri ro trong sut qu trnh trin khai d n.

25

QL QU TRNH TM KIM MUA SM CA DA L mt phn ca QLDA, bao gm cc qu trnh cn thit tm kim hng ho, dch v ngoI kh nng thc hin ca t chc. N gm :

1. quy hoch tm kim :xc nh tm kim g khi no 2. quy hoch nhu cu : lp h s cc sn phm yu cu

v xc nh cc ngun cung cp kh d. 3. Mi thu : lp phiu bo gi, u thu ,cho hng

cnh tranh hoc xut theo tnh hnh c th 4. la chn nh thu :la chn trong s nt c nng lc. 5. qun l hp ng: m bo p ng cc iu khon

h 6. kt thc hp ng :hon thnh v thanh l h k c

cc giI php cho cc hng mc cha t yu cu

26

S QUAN TRNG CA TNG GIAI ON DA VI MC TIU

Xac nhd ancua chu.t

Thiet keky thuats bo

Thiet keky thuatchi tiet

Cung ngvat

lieu/thiet b

Hp ongxay dng

Cao

Thap

Cao

Thap

Chi ph thc hin cc thay iv ch.lng, c.ph v tin

Kh nng nh hng n chtlng, chi ph v tin

27

MC TIU CA QUN L D N

Hon thnh d n: ng hn Trong chi ph d tr t yu cu t ra S dng ngun nhn lc mt cch hiu qu

28

Qun l d n (Project Management) l g?

QLDA (Project Management) ch yu lQUN L THAY I (MANAGEMENT OF CHANGE)

C ngha l: Nu s vic c din ra sun s th chngta khng cn n Qun l d n ! M chn thun l lp k hoch v trin khaithc hin !

29

NH NGHA QUN L D N

Qun l d n (QLDA) l mt qu trnh hoch nh (lp k hoch), t chc, lnh o v kim sot thc hin hon thnh cc mc tiu nh ca d n

30

I- HOCH NHSp t cc mc tiu v xc nh lm th no hon thnh cc mc tiu ny.Cc bc lp KH:

* Thit lp cc gi nh iu kin trong tng lai* Phn tch cc phng n hnh ng la chn cth, chn PA tt nht v cch thc hin n* Thc hin k hoch v nh gi kt qu

* Xc nh khong cch ti mc tiu * Xc nh mc tiu

31

LI CH CA HOCH NH

Tp trung v linh hot Hng ti hnh ng Ci thin s Phi hp Kim sot tt hn Qun l thi gian tt hn

32

NHNG LU KHI LP K HOCH

* a nhng gi nh c th xy ra nht v nhng gii php phng nga, x l n.

* Ngun lc thc hin rt quyt nh

* a nhng ngi c lin quan cng tham gia* Nm logic cc mi quan h ca mt qu trnh

* Cam kt cao ca lnh o.

* S dng s liu lu tr trong qu kh.* Danh mc cng vic y

33

II- KIM SOTBc 1: Xc nh mc tiu v tiu

chun cho vic thc hin

Bc 4 :Hnh ng

mt cch hu hiu

hng vmc tiu

Bc 2 : o lng kt qu

thc t

Bc 3: So snh thc hin trn thc tvi mc tiu v tiu chun xc nh

Qu trnh Kim sot

34

H THNG KIM SOT HU HIU

* Phi mang tnh tch cc v bn cht: nhn mnh s ci thin, pht trin

* Phi c tnh hp l v khch quan: m bo cng bng

* Khuyn khch t kim sot: mi ngi cng tham gia, to s trng thnh

* Phi kp thi v nhm vo s ngoi l: pht hin nhanh v tm nguyn nhn s khc bit ny sinh.

* Linh hot trong cng vic: c th iu chnh tu theo bi cnh

* D hiu: bo co, cc s liu, v phc v ra quyt nh

* nh hng vo chin lc v kt qu cn t: phc vcho k hoch di hn

35

III-T CHC

L qu trnh sp xp con ngi v ngun lc t c mc ch chung raChia nh mng cng vic Phn b ngun lciu phi cc hot ng

36

S T CHC

* Cc cp ca qun l: Ch ra cc phn lp ca qun l

* Cc cu trc chnh bn di: Cc v tr m bo co n nhqun l chung

* Cc knh lin lc: Ch ra dng thng tin chnh thc t u n u

* Cc quan h gim st: ai s bo co n ai

* S phn chia cng vic: Cc v tr v chc danh ch ra cc trch nhim.

Bn c th bit c iu g t s t chc

37

XU HNG CHUNG V T CHC TRONG MT MI TRNG LM VIC TIN TIN

* ng mnh lnh ngn hn (t tng qun l hn)

* Gim bt bin ch nhn s, ch trng hot ng hiu qu

* a phng ho ch khng trung ng ho* Giao vic v phn quyn, trch nhim cho cp di

* Cc phn mng di rng hn theo phng ngang (flat structure)

*Mnh lnh khng c nht, khng ch bo co mt sp m s phi hp chc nng cho

38

T chc mt nhm lm vic (BQL,BCHCT)* S lnh o ca nhm phi mch lc v c tm nhn.

* Nhng nhc im v nng lc cu nhm phi c pht hin v tc dng tiu cc ca n phi c gim thiu.

* Trao i ca nhm mt cch chnh thc hay khng chnh thc s tn dng tt thi gian v ngun lc ang c

* Duy tr khng kh tch cc, quyt lit v s ch ng trong cch lm vic ca nhm.

* Tng thnh vin ng gp s c gng cho thnh tu chung ca nhm

* Vai tr, chc nng nhim v ca nhm phi c mi thnh vic hiu r

39

CU TRC T CHC Kiu mu c t ra phi hp hot ng gia

cc thnh vin trong t chc Giao trch nhim v quyn li n tng thnh vin

trong t chc v thit lp trch nhim cho cc kt qu Thit lp cc iu kin cn thit cho s phi hp ln

nhau gia cc thnh vin

CC LOI CU TRC T CHC Cu trc theo chc nng: Cu trc theo d n: Cu trc theo ma trn:

40

CU TRC CHC NNG (FUNCTIONNAL STRUCTURES)Mt cu trc chc nng tp hp cc con ngi vi k

nng tng t lm nhng nhim v tng t Li im: Li th theo quy m vi s s dng ngun lc c hiu

qu Nhim v phn cng ph hp vi ti chuyn mn v s o to

Gii quyt c vn thuc v k thut cht lng cao

o to chuyn su v pht trin cc k nng trong vng cc chc nng

Cc con ng ngh nghip r rng trong vng cc chc nng

41

CU TRC T CHC TRONG MT CNG TY

Khuyt im:

Thiu s phi hp v giao tip cho gia cc chc nng Kh nng phn ng km vi cc thay i ca mi trng

xung quanh

Gim c

Trngphng tip th

Trngphng Ti

chnh

Trngphng nhn

s

Trngphng kinh

doanh

42

CU TRC D NMt cu trc d n tp hp tp hp nhng c nhn m lm vic

chung trong mt d n vi nhng i tng tng t. Li im: Rt linh ng trong phn ng vi cc thay i ca mi trng Ci thin s phi hp cho gia cc b phn chc nng Ti chuyn mn tp trung vo cc i tng c th, c tnh k

tha cao D dng thay i kch thc bng vic thm vo hay bt ra cc d

n Khuyt im: C th lm gim li th theo quy m C th lm gia tng chi ph bi s trng lp trong ngun lc v n

lc ca cc d n khc nhau. Qu nhn mnh vo mt d n c th lm tn hi n ton b C th to ra canh tranh khng lnh mnh

43

CU TRC MA TRNMt cu trc ma trn l phng thc kt hp gia cu trc chc

nng v cu trc d n. Li im: S phi hp chc nng bn trong tt hn trong vn hnh v x l

rc ri. Gia tng s linh ng trong thm, bt, thay i s vn hnh ph

hp vi pha cu (demand). Trch nhim thc hin cng vic ca cc thnh vin tt hn xuyn

qua cc ch nhim d n (project manager). Ci thin thin tin trnh ra quyt nh xuyn qua nhm d n

(project team) ngay ti ni lm vic v ti thng tin tt nht lc sn

Ci thin s qun l chin lc v lnh o c gii phng khi vic x l nhng vn khng cn thit tp trung gii quyt vo cc ni dung chin lc.

44

CAU TRUC MA TRAN

Khuyet iem: He thong hai Sep co the gay ra nhng truc trac. Nhan vien m ho v nhan lenh mau thuan nhau thai Sep.

Co the gay ra gia tang chi ph v s gia tang chi phlng cua cac trng nhom

Long trung thanh cao vi nhom co the gay ra thiethai cho cac muc tieu ln hn cua to chc.

45

CU TRC MA TRN TRONG MT CNG TY QUN L CC D N NH

Gim c

TrngPhng d

n

TrngPhng kinh

doanh

TrngPhng k

thut

TrngPhng k

ton

CNDA 1

CNDA 3

CNDA 2

46

IV-LNH OL mt qu trnh truyn cm hng lm vic ti ngi khc

hon thnh c nhng mc tiu quan trng ra.

Cc cng vic ca chc nng lnh o

To s hng hi nhit tnh Truyn t hnh nh ca tng lai

47

Phng php lnh o theo kiu trao quyn

* a ngi khc tham gia vo vic la chn s phn cng v phng php hon thnh cng vic

* Duy tr s tin cy bng ghi nhn thnh cng v khuyn khch nhng th hin cng vic tt

* Cho ngi khc c hi a nhng tng v cch gii quyt ca h vo thc t

* Khi c vn ny sinh, tm hiu ngi khc ngh g v hcng gp tm cch gii quyt.

* Khuyn khch s sng to, tn dung kin thc ngi khc* To mi trng lm vic hp tc, chia s thng tin

48

C- CH NHIM D N (CNDA-Project manager) L ngi thc hin cc chc nng qun l d n Cng vic ca CNDA: Sp xp t chc, lm vic

cng vi mi ngi pht hin ra cc vn vgii quyt vn trong sut qu trnh thc hin d n

Nhim v ca CNDA: T chc nhm thc hin d n Kt hp cc n lc ca mi ngi theo nh hng

chung -> t mc tiu xc nh Hon thnh tt p d n

49

VAI TR CA CNDA TRONG HOCH NH Thit lp mc tiu d n v nhng yu cu thc hin Lp danh mc cc cng vic cn lm Phi hp cng cc chuyn gia hoch nh v c

tnh chi ph, thi gian. Xc nh nhng im mc quan trng ca d n. Lp cc bin php qun l ri ro Chun b hp ng ng quy nh gia cc bn Truyn t li k hoch d n, xc nh trch nhim

mi c nhn, thi gian v chi ph thc hin Lin tc cp nht k hoch iu chnh

50

VAI TR CA CNDA TRONG CHC NNG TCHC

Phn chia (Break down) d n thnh nhng cng vic c th c th o lng c.

Thit lp mt s t chc cho mi d n, trong cn ch ra ai, lm g

Xc nh quyn v trch nhim ca mi thnh vin tham gia d n

51

VAI TR CA CNDA TRONG CHC NNG PHN CNG

Xc nh r rng cc cng vic cn thc hin v la chn ngi thc hin.

Gii thch r rng vi cc thnh vin v cng vic ca h.

Lm cho cc thnh vin hiu r v cng thc hinyu cu v mc tiu ca d n v cht lng, kinh ph, v thi gian thc hin

52

VAI TR CA CNDA TRONG CHC NNG HNG DN

Phi hp cc lnh vc quan trng ca d n. To c hi cho mi ngi c th tip cn c, cng khai

cc vn v gii quyt cc vn theo quan im cng hp tc.

Pht hin v phn tch v cc vn kp thi sm tm c cch gii quyt.

Cung cp cc ti nguyn cn thit thc hin cng vic v hon thnh d n.

Khch l ng lc nhn vin, hng dn h khc phc sai lm v xy dng mt ngun nhn lc c hiu qu.

53

VAI TR CA CNDA TRONG CHC NNG KIM SOT Thit lp H thng trao i thng tin: bo co, bin

bn hp thng xuyn ghi nhn v theo di qutrnh thc hin cc cng vic trong thc t v theo khoch.

Duy tr mt biu / bng tnh so snh chi ph vthi gian thc hin cng vic trong thc t v theo khoch.

nh gi tnh hnh d n v cc cnh bo L linh hn trong vic thc y cc bn lin quan

hnh ng nhm t mc tiu d n Tham gia gii quyt v tho g cc vng mc c nh

hng n mc tiu d n m bo cho mi ngi c thng tin y v tnh

hnh thc hin d n.

54

Tm tt vai tr v trch nhim ca CNDA (Project manager)

Kim sot mt d n t lc khi u n lc kt thc dn

Thit lp Ban Qun l d n (Project Management Team)

Cn nhc cn thn tt c cc gii php c th Chun b mt K hoch qun l d n (Project

Management Plan) Qun l cc thay i

55

Tm tt vai tr v trch nhim ca CNDA (Project manager)

iu phi tt c cc hot ng ca Ban Qun l dn

Xem xt mt cch nh k tin trnh d n m bo cc quy trnh kim tra cht lng l ang c thc hin y v ng cch

Tham gia vo xem xt/kim ton hu d n

56

Ch nhim d n - Ngi lnh o

5 yu t c bn cho mt nh lnh oThch thc vi tin trnhChia s tm nhn To iu kin ngi khc hnh ngLm gngKhch l nhit huyt

Kouzes v Posner

57

Ch nhim d n - Ngi lnh o

Thch thc tin trnh Con ngi thng phn u n lc ht mnh khi b

thch thc C cm hng chia s tm nhn

Con ngi thng mun thy gi tr sau mt con ngi lnh o

mt ngi m khng c i tng ng h theo sau thkhng phi l mt lnh o, v con ngi s khng l i tng ng h tr khi h ng vi tm nhn nh lca chnh mnh. Bn khng th ra lnh cho mt s cam kt thng nht m bn ch c th cm nhn n.

Kouzes and Posner.

58

Ch nhim d n - Ngi lnh o

To iu kin cho ngi khc hnh ngLnh o tt thng C UY QUYN vi nhn

vinLnh o khng th t mnh lm vicLnh o tt s ni chng taLnh o khng tt ni tiLnh o tt khng lm dng quyn lc hay ngn

cn

59

Ch nhim d n - Ngi lnh o

Gng muLnh o hiu qu th hin gng muLm nhng iu mnh ni (they practise what they

preach)Sng vi ng gi tr ca mnh, bo ton c uy

tn ca mnh

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Ch nhim d n - Ngi lnh o

Khch l nhit huyt Khch l thnh vin trong nhm mt khi cng vic kh

thc hin Lnh o tt cn chng t nhn vin ca mnh s c th

chin thng v do vy cn phi khch l h Chng t cho nhn vin thy rng bn mong i nhiu h. Nu bi quan vo kt qu thc hin, l iu bn s nhn ly.

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Cc thuc tnh cn c ca ngi Qun l d n

Bit lng nghe ng h T chc Tn trng ln nhau Tinh thn tp th Bit kim ch Hi hc Quyt nh hp l Theo ui Chia x kinh nghim

Bnh ng s hu L phn m/b nng cho tp th Lnh o nng ng Kin thc k thut Cng bng Linh hot Ci m i din Trung thc Thch thc trong cng vic Nm bt im yu/mnh ca c nhn

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PHNG PHP GII QUYT VN

Bc 5:Bc 2:Bc 1: Bc 3: Bc 4:

Lp li qu trnh

Xc nh vch r c

im vn

Xy dng v nh gi cc gii php c

th

La chn gii php u th hn c

Thc hin gii php

nh gikt qu

Lu : hng ti mc tiu ch khng

nhm vo hnh ng(Objective based, not

activity- oriented)

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K NNG I PH VI STRESS

+ G tng bc, xp cc th t u tin cho cc vic+ Ci m v chia s nhng tm t vi nhng ngi quan tm n bn

+ To s cn bng trong cng vic v ngh ngi

+ Tp luyn th thao.

+ Gip mi ngi v c lm ngi khc hi lng

+ Kim sot tnh hnh, bit gii hn ca mnh v trnh nhng mc thi gian khng kh thi

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Tm tt Nm c mt cch c H THNG v

cc khi nim:D n, D n u t v d n XDNguyn tc chung ca Qun l, Qun l DA

v QLDA XDCh nhim D n

Nm c mt s kinh nghim khi p dng vo thc t trong cng vic qun l d n