BrookstoneBrookstone

Wireless VirtualOfficeWireless VirtualOfficeTMTM

Managing & DeliveringManaging & Delivering

Organisational & Market KnowledgeOrganisational & Market Knowledge

Wirelessly in Real TimeWirelessly in Real Time

Explanatory Slide The The Brookstone Brookstone Wireless VirtualOfficeWireless VirtualOfficeTMTM ( (BWVOBWVO) ) incorporates extensive incorporates extensive

“eOffice" functionality including:“eOffice" functionality including:

– CRMCRM– Documents & Activities ManagementDocuments & Activities Management– Customer-Care/HelpDeskCustomer-Care/HelpDesk– Event ManagementEvent Management– Bulk-Mail/Campaign ManagementBulk-Mail/Campaign Management– And much more . . . . . And much more . . . . .

This presentation is designed to showcaseThis presentation is designed to showcase

““Brookstone Mobile/Wireless SolutionsBrookstone Mobile/Wireless Solutions””

Accordingly, screenshots of the wireless elements of the integration of the Accordingly, screenshots of the wireless elements of the integration of the BWVO to a Pocket PC device are shown first.BWVO to a Pocket PC device are shown first.

Slides relating to the other eOffice functionalities then follow.Slides relating to the other eOffice functionalities then follow.

The The BrookstoneBrookstone Mobile Mobile VirtualOfficeVirtualOffice

• Available for Pocket PC.Available for Pocket PC.

• Mobile/Wireless-Enabled Workflow ViaMobile/Wireless-Enabled Workflow Via

Microsoft Mobile Information ServerMicrosoft Mobile Information Server– View and enter new Companies and Contacts.View and enter new Companies and Contacts.

– Create and follow up Action Items.Create and follow up Action Items.

– Accept Customer Care Assignments from your Help Desk.Accept Customer Care Assignments from your Help Desk.

Create new Create new CompanyCompany information for the information for the Companies&Contacts Module.Companies&Contacts Module.

View by Company Name.View by Company Name.

Create new Create new ContactContact information for the information for the Companies&Contacts Module.Companies&Contacts Module.

Now all your contacts are Now all your contacts are available for viewing after available for viewing after synchronisation.synchronisation.

Select how you would like to Select how you would like to view your contact information.view your contact information.

. . . . Also creating a new Action Item . . . . Also creating a new Action Item for the Documents&Activities Module.for the Documents&Activities Module.

Action items are automatically Action items are automatically synchronised with your synchronised with your

Outlook To-Do List..Outlook To-Do List..

You can view your Action Items in a You can view your Action Items in a number of different ways.number of different ways.

Action items can be created Action items can be created on the Pocket PC or by on the Pocket PC or by

another user of the BVO and another user of the BVO and then synchronised.then synchronised.

The comprehensive CRM, The comprehensive CRM, Documents&Activities Mgt, Documents&Activities Mgt, HelpDesk, and other eOffice HelpDesk, and other eOffice facilities comprising the facilities comprising the Brookstone Wireless Brookstone Wireless VirtualOfficeVirtualOfficeTM TM ((BWVOBWVO)) provides a total provides a total CRM CRM && Knowledge ManagementKnowledge Management Solution in support of the Solution in support of the wireless application, enabling wireless application, enabling the Customer to function to its the Customer to function to its maximum potential in running maximum potential in running its business.its business.

Microsoft Outlook Microsoft Outlook Mail & Calendaring Mail & Calendaring

is is tightly integratedtightly integrated with with the the BVOBVO

All data within the All data within the BVOBVO is is stored using the stored using the

flexible & comprehensiveflexible & comprehensive capabilities of thecapabilities of the

Exchange Document StoreExchange Document Store

The Companies & Contacts The Companies & Contacts Main View has been Main View has been

designed to replicate the designed to replicate the “look and feel” of “look and feel” of Lotus DominoLotus Domino..

The The BVOBVO for Exchange for ExchangeTM TM

also emulates the also emulates the ““Parent - Child”Parent - Child”

Document relationship. Document relationship. Each document level can be Each document level can be

opened from this screen.opened from this screen.

The main The main Company viewCompany view displays the data stored in the displays the data stored in the Exchange Document Store.Exchange Document Store.

Any number of contacts can be Any number of contacts can be allocated to each Company. allocated to each Company.

Many of the fields within the Many of the fields within the BVOBVO are are completely user definablecompletely user definable..

The The BVOBVO for Exchange for ExchangeTMTM tracks tracks all client activityall client activity through the through the

Documents & Activities Module.Documents & Activities Module.

Recording the details of a Recording the details of a telephone conversation.telephone conversation.

If the meeting date is set If the meeting date is set in the future, an entry is in the future, an entry is automatically created in automatically created in

Outlook Calender.Outlook Calender.Entering the details Entering the details of a meeting.of a meeting.

Meeting requests are Meeting requests are automatically sent from automatically sent from

Outlook Mail to Attendees.Outlook Mail to Attendees.

Entering the details of a Entering the details of a Miscellaneous entry.Miscellaneous entry.

File attachments can be File attachments can be saved automatically to saved automatically to

the the BVOBVO Exchange Exchange Document Store.Document Store.

The creation of a The creation of a Correspondence entry.Correspondence entry.

Sending an email uses the Sending an email uses the complete integration of complete integration of the the BVOBVO with Outlook with Outlook

Mail.Mail.

Emails received can also Emails received can also be filed automatically be filed automatically

against a contact directly against a contact directly from the email inbox.from the email inbox.

An email reminder can An email reminder can automatically be sent at a automatically be sent at a

pre-determined date.pre-determined date.An Action Item can be An Action Item can be assigned to anyone.assigned to anyone.

Action items can Action items can automatically escalated if automatically escalated if not completed on time.not completed on time.

The The BVOBVO can organise your can organise your Events Management, Events Management,

automatically mail out invitationsautomatically mail out invitations and receive replies.and receive replies.

It also looks after all your It also looks after all your bulk mailout requirements such bulk mailout requirements such

as as newslettersnewsletters..

The creation of The creation of a new Event.a new Event.

The The Customer-Care/HelpDesk Customer-Care/HelpDesk module easily tracks calls.module easily tracks calls.

The Customer-Care entry screen The Customer-Care entry screen contains all the details required to contains all the details required to comprehensively manage calls.comprehensively manage calls.

The call has been assigned to The call has been assigned to a network engineer who will a network engineer who will

automatically receive the automatically receive the email assignment.email assignment.

All activity on a call can easily All activity on a call can easily be noted and tracked.be noted and tracked.

The is the main The is the main Administration Entry Screen Administration Entry Screen

for the for the BVOBVO..

Note the large amount of Note the large amount of user definition that is user definition that is

possible as part of the possible as part of the BVOBVO..

This is an example of This is an example of workflow in the workflow in the

Customer-Care module of Customer-Care module of the the BVOBVO..

Substantial workflow has Substantial workflow has been built into the been built into the BVOBVO..

Interested parties can be Interested parties can be notified automatically by email notified automatically by email

when something of significance when something of significance occurs.occurs.

Here we can see the Here we can see the Workflow involved with a Workflow involved with a

call assignment has call assignment has not been accepted.not been accepted.

Still in Customer-Care, the user Still in Customer-Care, the user can define any number of can define any number of Status levels, each withStatus levels, each withassociated Workflow.associated Workflow.

The Project Management Module The Project Management Module offers full tracking capabilties by offers full tracking capabilties by Project, Sub Project and Tasks.Project, Sub Project and Tasks.

The Project Details Screen.The Project Details Screen.

Budgets and Actual Costs are Budgets and Actual Costs are easily tracked and compared.easily tracked and compared.

Fully user definable Fully user definable billing instructions are billing instructions are

also included asalso included aspart of the part of the BVOBVO..

The The BVOBVO will automatically notify will automatically notify the Project Manager by email the Project Manager by email

if the Project reaches theif the Project reaches thenumber of hours specified here.number of hours specified here.

Budget and Actual hours are Budget and Actual hours are tracked using the tracked using the BVOBVO..

The The HRHR Module can manage all of an Module can manage all of an Organisation’s information across Organisation’s information across

multiple companies if required.multiple companies if required.

Thank you for viewing the

Managing & DeliveringOrganisational & Market Knowledge

Wirelessly in Real Time