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Sessions information

Hvad kan en mobil forretningsapplikation tilføre

min forretning?

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Ny bank med ny teknologi

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De 45 minutter kommer til at gå med

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Hvem er Metro Bank?

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Nyt butikskoncept

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Bank som butik og tilgængelighed

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Hvem er kunderne?

Craig Donaldson, CEO of Metro Bank, said: “We are thrilled to have won a Kennel Club Open for Dogs Award! At Metro Bank our mantra is ‘Dogs Rule’ and we always provide water bowls and dog treats for man’s best friend in all of our branches

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Ingen ventetid

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Velkommen til Metro Bank

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Udgangspunktet

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Ikke helt som denne, men

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Fra tynde

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Til tykke

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Vækst og platformsvalg?

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Brugeroplevelse

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Krav til Kunde Service Platform

CRM Workflow

Sales Management

“Capture and display at the fingertips of the entire organisation key information on the interactions and

relationship we have with our customers”

“Start, manage, escalate, resolve and measure the key multi-step processes that underpin our

organisation”

“Engage and manage our sales teams in systematically identifying and engaging with prospects, converting

the business and onboarding the customer”

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Rådgiver / sælger

“Skal kunne arbejde på tværs af hele organisationen ved brug af

Killer Apps designet til at sikre aktiv kunde håndtering ved anvendelse af MS CRM, som en del af

vores DNA

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Fokus

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Engage the business

Windows Phone og Surface udrulning

Lync kommunikations lag (IM, Telephony, Video conferencing & Directory)

Knowledge management & sharing (SharePoint)

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Improve the business

Møde & lokale booking process

Expenses claiming process / management

IT logning af problemer / “ticket management”

Projekt Team lokaler og “Governance”

Events & styring af frivilligt arbejde

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Improve the user experience

Windows 8 fra desktop til tablets og smartphones

Integreret kommunikations lag

Komplet samarbejdsplatform, herunder mail og calendar integration

BI for salg, aktiviteter og kunde, herunder rapporter

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Design proces

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Metronet – ét sted at starte din arbejdsdag Metro Net Design Preview (In Design)

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Kundeoverblik 360 grader i én skærm Metro Net Design Preview (In Design)

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Workflow til at understøtte kundens feedback Metro Net Design Preview (In Design)

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Performance Management

Commercial Lending

Metro Net Design Preview (In Design)

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Lync & Telefoni

Instant Messaging

Presence Features

Audio Calls & Conference

Web Conferencing

Video Conferencing

Call Recording Solution

Screen Popping

Lync Instant Messaging Metro Net Design Preview (In Design)

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Tilbage til Sessions informationen

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Hvordan så Metro Bank det så løst

• INFO FRA METRO BANK & UK

MS CRM som central motor

Integration til Temenos T-24

Office 365 som platform

Windows 8 til PC, Mobil, Tablet

SQL & BI

Net Breeze Marketing Pilot

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Ciber’s rolle gennem projektet

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2020 planen

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Vokseværk

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Det hele på én slide • Metro Bank is the first new retail bank in the UK market

for 125 years

• Aiming to deliver a unique, customer-focused business

• Re-invent the rules of banking

Background

• Disparate CRM data within the business

• Needed an IT platform that would scale and deploy easily

• Rapid expansion plans from 17 to 200 stores by 2020

• Sought a solution that would provide a rich employee and customer experience that combines the traditional values of face to face service in our stores with efficient business processes to offer simpler, more convenient banking to our customers.

Solution

• The ability to scale the cloud based solution on demand makes provisioning of new staff/locations fast

• Dynamics CRM will be used to support all key sales and account processes

• Exchange, SharePoint, Lync and Yammer will provide collaboration and information sharing for all employees

• Mobile Windows 8 tablets will allow staff anywhere in the store to interact knowledgably with customers and act immediately on requests

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CIBER er en konsulent- og projektvirksomhed der forsyner vores kunder med IT løsninger og services der giver forretningsmæssig værdi.

Ciber

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Koncernen

• Etableret i 1974.

• Hovedkontor i Denver Colorado.

• Årlig omsætning på mere end 1 milliard USD.

• Noteret på New York Stock Exchange.

• 9000 ansatte fordelt på 21 lande.

Fakta om CIBER

Danmark

• 30 års erfaring på det danske marked.

• 120 konsulenter.

• Årlig omsætning ca. 175 millioner kroner.

• Primært kunder i gruppen af virksomheder med komplekse behov.

• Konsulenter har stærk viden indenfor teknologier og industrivertikaler

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En stærk og veletableret Microsoft partner

• Microsoft Partner siden 1995 – 45 Microsoft konsulenter i Danmark

– 25 Microsoft konsulenter i Vietnam

• Vertikaler – Energi

– Offentlig sektor

– Bank og Forsikring

– Transport & Logistik

• Kompetencer – SharePoint, BizTalk, SQL, .Net, Dynamics, CRM

– Projektledelse, SCRUM, Integration

• Global tilstedeværelse – 9000 konsulenter indenfor Microsoft og SAP

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Udvalgte danske CIBER referencer Utility

Public Sector

Finance & Business services

Retail & manufacturing

Forsvarets Materiel-tjeneste

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Vores tilgang til Mobil App udvikling

• Software Factory tilgang

• Test – Unit Test

– Automatiseret Interface Test

– Performance Test

• Cross Platform – Deployment X-platform

– Bygget fra én kode base

– Hybrid / Native

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Vi har talt om

• Den nyeste bank i mere end 100 år i UK

• Skift fra SFDC og open source til Microsoft

• Løsningen er Cloud baseret

• Microsoft Windows 8 benyttes af alle sælgere og kundeservice medarbejdere på alle platforme

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Ciber kontakt information

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Steen Vøler Steen.voler@ciber.dk +45 53 74 14 74