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watchyourbuck.com
facebook.com/CentralTexasBBB @CentralTexasBBB
youtube.com/CentralTexasBBB
@CentralTexasBBB
@CentralTexasBBB
Austin • Centroplex • Corpus Christi • Laredo • Permian Basin • San Antonio • Victoria • Waco
March 2015
65 No. 3
Upcoming Events3/26 BBB Blueprints Webinar: Using Social Media to Market Your Business Register: bit.ly/1u7zkKH
Trending ArticlesNew BBB advertising standards reflect 21st century advertising in traditional and new media BBB Offers Advice on What to Do After a Data Breach Compromises Your Identity
BBB News and Alerts Phishing Scam Spoofs BBB Questionnaire; Businesses Warned Not to Click
BBB Investigation: Corpus Christi consumers allege local concrete business performs substandard work
Sign up for BBB News & Alerts at: go.bbb.org/1BeuJLN
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NewJanuaryAccreditedBusinesses
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AUSTIN1st Financial Reverse Mortgages2 Bits A Dollar Bookkeeping and Tax Services
A David Clendennen ServiceAdvantage RoofingAHA WoodworksAll Corners CleaningAllied Roofing ServicesAmpology Electrical Services, LLCAnderson ElectricAnderson Roberts, PLLCAnthony’s Asphalt PavingAnytime FitnessAsics Plumbing ServicesAustin Impact CenterAvanna AgencyAvery Ranch Wine & SpiritsB & B DiamondsBarfield Home Inspections ServicesBecker Wright Consultants, LLCBits, Bytes & BotsBlue Renovation and LandscapeBodz Bodyworks and WellnessBurgh’s Septic & Waste WaterC Grace TV & FilmCabForwardCampbell’s Maintenance ServiceCen-Tex Engine & MarineCentral Park ImagingChris Graham A/CCindy Reeder, Real Estate BrokerD&A CounselingDEN Property Group LLCDesigner Floors Etc.Detail Mobile LLC.Dick Christ BookkeepingDirect Processing Solutions, LLCElectronics RevivalElement RealtyElgin Family Pet CenterEverlasting Impressions, Inc.Fickel’s Furniture ResortationFixed FoodsFloyd Piano CompanyFogelman & Von Flatern, LLPForever Photography StudioGeneral Sheet MetalsGieser Insurance AgencyH & R Block of TaylorH K TaekwondoHyde Law, PLLCIllumitexIsland SupplementsJewish Community Association of Austin
Joel R White & AssociatesJon Selden & CompanyKevin’s Glass & RoofingKrueger Monuments Works LLCLakeway Tree ExpertsMaster Tile SetterMcBride’s GunsMs. Cathy Swim AustinMy Staff Your Staff Support Systems, Inc.
National Vendor, Inc.Next Consulting LLCOut Back Patio FurnishingsPaul’s Home FashionsPosh InteriorsPure Rain LLCRASTRACSames Red Barn MotorsSawman, LLCScott & CoonerSienna PropertiesSimpleX Payroll
Simplicity Bath & Shower
Stanfield Law FirmSunset Company PoolsSW CoinsTexas Relocation CoThe J. D. Wilson Law Firm, PLLCThe Pump DoctorThe Worker BeeTimeless InteriorsTops Kitchens and Baths LLCTrain A TechTran Cleaning ServiceTrusted Heating and Cooling, LLCUptown Valet & TransportationVasa Window CoveringsVenture Four Architects, Inc.Vineyard Bay AutomotiveWalk ATX PetsWebsBuilt4LessWilliams Brothers PavingWise Mediation & Arbitration
CENTROPLEX/WACO121 TowingAdvanced Prosthetic Research Waco Inc
All Tires 24 Hour Road ServiceAt Your Place, LLCB.R. Ferguson ConstructionBeltone Hearing CenterCandlelite BookkeepingCornerstone Plumbing LLCDouble Trouble Duds, LLCEverclean Home And Business Solutions
Heussner Co. IncLegal ShieldMarine ServicesPower Of Touch Massage StudioTriple RRR Drywall
CORPUS CHRISTI/VICTORIA
Affordable ComputersBaker & Baker PCBallin & AssociatesCanteen Victoria LLCCastle Roofing by Father and SonCoastal PlatingCruz Maintenance and Construction, Inc.
Dani’s Lock & KeyFabulicious NutritionGenX PerformanceJ-C EnterprisesLaw Office of Joseph WilkinsonMike’s Custom Upholstery & DraperyMitchell’s Home RepairPancho’s Handyman, L.L.C.Slick’s Guide ServiceSylvia’s Bookkeeping & Income Tax Service
PERMIAN BASIN1st AlarmAnderson GrubbingAuto OasisBig Bend Portable BuildingsEllis Funeral HomeG & M Septic ServiceSt. Joseph’s Home Health Inc.Terlingua Auto ServiceTwo Hearts Home HealthWest Texas Nissan
SAN ANTONIO/LAREDO
1 Veteran’s TowingA & J ServicesAcademy For Massage Therapy Training
Accurate Control ServicesAgeless Living Behavioral HealthAztec Heating and Air ConditioningB & L Logistics, LLCBasin PlumbingBergin Wealth Management LLCBowie Transportation Company IncBusiness & Tax Services IncCains Decorative ConcreteCanyon Animal ClinicCanyon City Animal HospitalCaring Senior Services, Inc.Carnival Custom PaintingChapman EngineeringChristian Hope Personal Care HomeCreative Blend DesignEasy Printing & SignsEmployee Benefit Services, Inc.Fixya LLCG R Valadez Construction, IncGary Pools IncGold Star TransportGraves TaxidermyGuerra Service CompanyHilltop AutomotiveHonorally Fashion Emporium LLCJimmy’s RoofingK & E TaxKevin Garland & AssociatesKeys Bookkeeping and ConsultingKHill BBQ CompanyKore PlumbingLaw Office of Hector Gonzalez IIILiberty Tax Service #7383London Jewelers Inc.Masterpiece CleaningMedina River Ranch Resort & Conference Center
Melinda’s Mobile Home TransportMMA Overload LLCMora A/C Service & RefrigerationMr. Rooter Plumbing of San AntonioMW Agriculture PhotographyOrlate, IncProperty Butler ServicesRanger Distributing LLCReynolds Pro PaintersRiver City Doors and HardwareRomney Pest ControlSA Computer Savior LLCSam Sotello Electrical CoSan Antonio Full Service Property Management LLC
Sanchez ContractorsSmoot ElectricSpa D’SanteSpring Branch Water Well Service, Inc.
Stephanie E Ecke LPCStevens Drilling & Water Well ServiceStreamline Auto SalesStripeCo of TexasSuperior Home ImprovementsSynergy Homecare of Greater San Antonio
The Liquidation GuysTorres Professional CleaningTrevino HomesTried and TrueTwo Rivers PropaneUnlimited CountertopsUrban Crest ApartmentsWhitley’s Lock and SafeWylie Construction
®
ACCREDITED BUSINESS
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BBB Unveils New Rating System
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Special thanks to our Corporate Partners!
As a BBB Accredited Business, you know your BBB Business Review is an important way to help consumers find your company. Your BBB seal, rating and other information in your BBB Business Review show the world your commitment to marketplace trust.
We periodically review and retool our reporting system to make BBB Business Reviews more useful to consumers and more helpful to businesses. Recent surveys show that consumers want more information in BBB Business Reviews. In response to this demand, BBB has added complaint detail (with personal information removed) and customer reviews.
BBB also made a few changes to the rating algorithm. You probably won’t see a change in your company’s rating, but we want you to know about it. This update to the rating system reflects what BBB has learned from experience, as well as input from consumers and businesses.
BBB’s letter grade rating represents BBB’s degree of confidence that the business is operating in a trustworthy manner or will make a good faith effort to address customer concerns filed with BBB. Some of the recent changes include:
• Resolved complaints will now “age” so that older complaints carry less negative impact than newer ones; this rewards companies that fix problems (unresolved and unanswered complaints do not age and will continue to incur significant penalties).
• A pattern of complaints carries an even greater penalty than in the past; this will have more of a negative impact on companies that don’t clean up problems.
• Full credit for “Time in Business” has been reduced from 15 to four years to reflect today’s fast-paced business environment.
• The size of a business is now determined by total revenue; this will help ensure that businesses are in the right category and rated accordingly.
One other notable change is that any company claiming to be accredited when they are not will automatically receive an “F” rating. If you see one of these, let us know right away!
If by chance your grade does change and you have questions, please email [email protected] or call us at 512.445.2911, and we will walk you through the differences.
As always, thank you for your support of BBB and for our shared commitment to trust in the marketplace!
Example of embedded BBB Rating badge for your site
Learn how BBB’s rating system changes will affect your business
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Better Business Bureau, Inc.1005 La Posada DriveAustin, TX 78752
PRSRT STD
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AUSTIN, TX
PERMIT NO. 60
BetterBusinessBureau®
Return Service Requested
Trust Talk is published by Better Business Bureau 1005 La Posada Drive, Austin, TX 78752. Trust Talk is published for executives and employees of BBB Accredited Businesses in its 79-county service area. All rights reserved: the contents of this publication may not be reproduced in whole or part without written consent of the publisher. References to or mention made of any company, product or service herein is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information obtained from sources believed to be reliable for the use of BBB Accredited Businesses and subscribers. Because the matters contained in this Trust Talk concern matters of the utmost public importance and concern in providing a free flow of information to our companies concerning business enterprises in the Central, Coastal, Southwest Texas and the Permian Basin area, BBB encourages BBB Accredited Businesses to contact their local BBB with any follow-up material concerning the reports in this newsletter or any other matter to assist BBB in fulfilling its mission of advancing marketplace trust.
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Inside this issue2015 BBB Torch Award Winners .......................... 1
New Accredited Businesses ................................. 2
BBB Unveils New Rating System .................... 3
Impact & Influence Report ........................................4
In January 2015, your BBB...Provided customers with 389,961 BBB Business Reviews
Handled 1,668 disputes
Hosted 221,610 website visits
Sent 299 Request-A-Quote referrals to Accredited Businesses
Supported 12,366 Accredited Businesses Locations
In January 2015 your BBB was mentioned 1,598 times by 52 local media outlets including...
Contact BBBBBB® Corporate Office1005 La Posada Drive Austin, TX 78752
P: 512.445.4748 F: 512.445.2096@: [email protected]
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Find BBB on...
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Prepaid Debit/Credit Cards - 10,203
Home Builders - 9,881
Construction & Remodeling Services - 7,921
Roofing Contractors - 7,900
Services - General - 7,755
Auto Dealers/Used Cars - 7,333
Auto Repair & Service - 7,228
Contractors - General - 6,860
Air Conditioning Contractors & Systems - 5,720
Attorneys & Lawyers - 5,490
Trust Talk | March 2015
Revocations
Get news as it happens! Join BBB’s press release list at: bbb.org/central-texas
No Revocations to report
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