MARK RANDALL SMITH

Santa Barbara, CA 93109 markrandallsmith@mac.com 858-531-8568

SUMMARY

I am a motivated professional with a record of high production and client satisfaction. I dedicate myself to my work and take pride in satisfied clients and a job well done. I have an uncanny ability to instantly bond with people, allowing for quick relational development and resulting in particularly high levels of trust and loyalty between my clients and myself. I love to motivate others and have always been self-driven. I always meet my goals and never leave a project incomplete. I am a remarkable team player; however I have no problem taking the lead when appropriate or called upon to do so.

- Product & Service Specialist - Experienced in Managing Large Teams - Sales Team Management - Customer Service & Relationship Building - Experience with Vulnerable Populations - Diplomatic Problem Solver

PROFESSIONAL EXPERIENCE

AXIS RENEWABLE GROUP, San Diego, CA/International 2016 – Present Field Engineer and Site Lead • Manage team of field engineers ensuring all appropriate safety and compliance protocols are in place. • Assist with the coordination of individual towers and entire wind farm projects. • Formulate daily, weekly, and project length plans. • Maintain documentation of service and maintenance records. • Conduct safety meetings. • Asses, then eliminate or mitigate all safety hazards. • Inspect, diagnose, adjust, and repair wind turbines. • Inspect interior and exterior physical integrity of towers. • Climb towers to inspect or repair turbine equipment. • Collect turbine data for testing, research, and analysis. • Perform scheduled and emergency maintenance on wind turbines. • Test electrical, mechanical, and hydraulic components and systems. • Troubleshoot electrical, mechanical, and hydraulic components and systems. • Service underground transmission systems, wind field substations, fiber optic sensors, and control

systems • Replace worn or malfunctioning components.

THE DUNCAN GROUP, San Luis Obispo, CA 2015 – 2016 Property Manager • Responsible for all aspects of running a 42 unit affordable housing apartment complex in Ventura

California. • Manage monthly payables and receivables while keeping within 1% of a $250K plus annual budget. • Develop and implement policies and procedures pertaining to safety, conduct, community outreach,

budget tracking, maintenance oversight, and reporting. • Point of contact for Ventura County with regards to all property management concerns for The

Duncan Group. • Enforce Residential Rental Agreement and provide support for residents. • Conduct regular inspections of the property for potential construction code violations, potential,

hazards, maintenance concerns, pest management, and property beautification. • Work closely with Supportive Housing Services within the company to ensure residents remain

healthy and housed. • Foster productive working relationships with over 15 different organizations ranging from local to

national in size. • Supervise Maintenance and Housekeeping staff. • Manage all leasing and marketing for the property.

MARK SMITH markrandallsmith@mac.com

CASA ESPERANZA, Santa Barbara, CA 2014 – 2015 Head of Security/Outreach/Residential Monitor • Work with community members and business owners to ensure that Casa Esperanza is operating

within Conditional Use Permit guidelines. • Develop and implement several policies and procedures pertaining to safety, conduct, community

outreach, and reporting. • Create monthly reports to several outside organizations. • Liaison between outside agencies, members, and executive management team. • Ensure safety and conduct regulations are being followed. • Administer breathalyzer and urine tests. • Counsel residents on work, life, and safety issues. • Provide training to staff, volunteers, and residents. • Assist with medical care for residents. • Administer medications to residents. • Lead and direct the work of residents.

ANTIOCH UNIVERSITY, Santa Barbara, CA 2012 – 2014 Veterans Program Director • Design and develop veterans program. • Liaison between local, regional, state, and federal veterans services organizations on behalf of veteran

students. • Design and develop mentorship program for veteran students. • Assist admissions team in recruiting veteran students to the university. • Assist admissions team in qualifying the university to participate in the Yellow Ribbon Program.

PRICE, POSTEL & PARMA, Santa Barbara, CA 2012 – 2013 Records Management • Manage over 22,000 client files. • Integrate legacy files into modern, digital, file management system. • Create policies and procedures to streamline work flow throughout office. • Assist legal team on a regular basis. • Perform basic courier duties as needed. • Interact with clients, other law firms, and governmental agencies.

TRISTAN TECHNOLOGIES, San Diego, CA 2011 Field Engineer Consultant • Travel to Ruhr-Universität in Bochum Germany. • Disassemble Magnetoencephalography System. • Fabricate shipment crates. • Document entire disassembly and packing process. • Pack entire system in accordance with international shipping requirements. • Advise engineers at Tristan Technologies on how to reassemble system.

WOLFE AND ASSOCIATES, Santa Barbara, CA 2007 – 2014 On-Call Consultant • Advise management of new and more effective ways of marketing property rental vacancies. • Advise management of more efficient ways to run annual summer apartment turnover of 300 plus

rental units. • Assist with the coordination of annual summer apartment turnover. • Perform pre-move out, move out, maintenance, and final apartment inspections.

MARK SMITH markrandallsmith@mac.com

WOLFE AND ASSOCIATES, Santa Barbara, CA 2007 – 2010 Resident Manager • Maintain order and safety in the apartment building • Coordinate marketing of vacant units. • Supervise maintenance crew, pool cleaners, and third party vendors. • Liaison between renters, building owners, and Property Management Company. • Ensure all tenets are in compliance with lease stipulations. • Perform all appropriate inspections. • Complete deposit reconciliation forms. • Perform routine maintenance and repairs as needed.

US BANK, San Diego, CA 2006 – 2007 Personal Banker/Investment Coordinator • Provide excellent customer service. • Actively develop new business and expand existing customer relationships. • Sell bank deposit accounts, loan products, and account services. • Actively refer clients for brokerage products to Financial Specialist or the appropriate Financial

Consultant. • Perform consumer and business loan origination and closing. • Perform safe deposit transactions. • Refer other needs and products to the appropriate areas. • Handle complex customer service issues in absence of, or as directed by branch manager. • Convert service opportunities into sales events. • Responsible for branch surpassing investment income goals. • Ranked number four banker in San Diego South District during first quarter 2007. • Responsible for teller staff earning referral incentive pay due to continual mentoring and coaching. • Top performing teller at Morena Branch first and second quarters 2006. • Top performing teller in San Diego South District second quarter 2006. • Recognized as Top Selling Banker in California for three consecutive quarters.

UNITED STATES MARINE CORPS, Global 2001 – 2006 Loadmaster • Perform preventive maintenance of aircraft loading equipment. • Coordinate the staging of loads and passengers to be loaded aboard transport aircraft. • Load cargo and passengers aboard transport aircraft within the allowable center of gravity limitations. • Restrain cargo in accordance with applicable directives. • Compute aircraft center of gravity. • Maintain pertinent in-flight records. • Load, unload, and supervise the transportation of hazardous materials aboard aircraft. • Conduct and supervise aerial delivery of passengers and cargo. • Perform high frequency radio troubleshooting in-flight. • Operate high frequency voice radio equipment utilizing all applicable, established voice radio

procedures. • Utilize all applicable transmission security procedures. • Comply with all pertinent FCC regulations. • Comply with FAA communication procedures and regulations. • Perform in-flight refueling observer duties for fixed and rotary wing aircraft. • Conduct and supervise Rapid Ground Refueling operations. • Conduct and supervise aerial flare delivery missions. Designations and Awards • Secret Security Clearance • Flight Instructor

MARK SMITH markrandallsmith@mac.com

• Embarking Supervisor • Barracks Manager • Fiscal Officer • Qualified Night Visions Systems Operator • Awarded Humanitarian Service Medal, Global War on Terrorism Medal, National Defense Medal,

Korean Defense Medal, and two Sea Service Deployment Ribbons. • Awarded two Letters of Commendation from the Commander of the Third Marine Expeditionary

Force, one Letter of Appreciation from the Commander of Marine Air Group 36, and a Letter of Appreciation from Major General W.B. Cato.

ALBERTSONS, Temecula, CA 1999 – 2001 Liquor Department Manager • Assist the store director with the day-to-day operations of a grocery store. • Implement strategies to improve customer service, drive store sales, and increase profitability. • Ensure customer needs are met, complaints are resolved, and service is quick and efficient. • Maintain store appearance and product presentation to company standards. • Provide support to sales associates during peak periods or when scheduling conflicts arise. • Order alcoholic beverages in a timely, accurate, and appropriate fashion.

TECHNICAL SKILLS AND TRAINING

Education: Bachelor of Arts – Antioch University Santa Barbara MBA Candidate – Antioch University Santa Barbara Management Training: USMC Leadership Course, Antioch University MBA Management Courses Safety Certifications: OSHA 10, First Aid/CPR/AED, Ergonomics Program Management, Safe Access and Tower Rescue, Confined Space Entry, Fire Extinguisher Safety, Electrical Safety and Lockout/Tagout, Industrial Ergonomics, Hazard Communication, Crane Safety, Basic Rigging, Banking Training: US Bank Banker School, US Bank Teller School Other: SERE School, US Government Secret Clearance, CA Vehicle Sales Person License, CPI Blue Card Certified