PRADEEP KUMAR KOORAkoorapradeepkumar@gmail.com

+91-9632075111/9490367267

OBJECTIVE

To grow in a progressive organization as a Developer/Application support analyst facing challenges where my skills can help in my growth as well as achieving the goals of the company.

PROFESSIONAL AND EXPERIENCE SUMMARY

5 years and 4 months of experience in IT industry including analysis, design, coding and testing with multiple lifecycles, people and leadership.

Key areas of experience include:

Extensive work exposure to BPM tools like Metastorm BPM , Serena Business Manager and K2 blackpearl.

Having technical exposure to Metastorm BPM 7.6, 9.0, Serena Business Manager, K2 Blackpearl, Dot Net 4.0, SQL Server 2008, Oracle 10g, UNIX, Web Services, VBScript, Javascript and XML.

Proficient in Incident Management Tool (ITSM), Front Range, Remedy, Active Directory, SMS, Source code management Tool (SGV) and DB Tools (TOAD, SQL Developer), Microsoft Team Foundation Server, Dimensions.

Experienced in Analysis, Design, Coding, Testing, and Implementation activities while implementing Enhancement and projects.

Good understanding of project lifecycles and the comprehensive delivery process.

Having extensive exposure to Change Management process. Strong in Analysis & Designing the system to implement the business require-

ments. Have extensive technical expertise with respect to the umpteen amount of pro-

fessional exposure in projects/technology implementation as part of profes-sional involvement.

Extensive Domain knowledge of Energy. Excellent communication skills, leadership qualities, systematic approach and

ability to work under time and resource constraints. Ready to work in Development, Enhancement, Production support, Conversion

projects too. Good understanding of ITIL process.

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TECHNICAL SKILLS

BPM Tools: Metastorm BPM 7.6, 9.0, Serena Business Manager (SBM), K2 blackpearlLanguages: C#, ASP.NET, ADO.NET, LightSwitch Unix, Web Services, VB-

Script, Javascript, XML.Databases: Oracle, SQL ServerOperating Systems: Windows XP, Windows 7, Unix.

Other ToolsITSM Remedy incident management tool, Toad, SQL Server Management Studio, SQL Developer, Support Works, Source Gear Vault, Active Directory, SMS, SOAP UI, Microsoft TFS, Dimensions

PROFESSIONAL SUMMARY

Worked as a Senior Software Engineer for Accenture Services Pvt Ltd, Hyder-abad from Sep 2010 to Sep 2015.

Working as a Senior Consultant in HCL technologies PVT LTD, Bangalore from Sep 2015 to Till date...

PROFESSIONAL EXPERIENCE

Projects#1:

Application Name:

e-Works

Client: Talisman Energy, US/UK/MalaysiaTeam Size: 130Environment: Citrix, Toad, Remedy, Source Gear VaultRole: Senior ProgrammerDuration: September 2010 to October 2013Organization Accenture Services Pvt. Ltd., Hyderabad.

Description: Talisman Energy Inc. is headquartered in Calgary, Alberta is a global oil and gas exploration and production company, and one of Canada’s largest independent oil and gas company. It is founded in 1992; when British Petroleum sold off its 57% stake in BP Canada, and renamed as Talisman Energy Inc Talisman Energy has operations around the globe including: Canada and United stated of America in North America; Colombia and Peru in South America; Algeria in North Africa; United Kingdom, Norway and Poland in Europe; Indonesia, Malaysia, Vietnam.

Roles& Responsibilities: Primary resource for Metastorm team supporting applications across

regions.2

Majorly involved in applications support and development. Delivered enhancements and projects with high quality. Actively involved in solving Priority-1, 2, 3 Tickets with in SLA time Interacting with business for overall functional understanding of re-

quirements Trained 4 junior resources in Metastorm BPM tool who are currently

handling requirements Preparation of Requirement Understanding Documents, Technical De-

sign Documents, Test Case Documents and Deployment Documents for all enhancements and project delivered

Along with development, performed System Integration and User Ac-ceptance Testing

Tracked each ticket till closure and keep regular updates in Incident Management Tool (ITSM) for Monitoring Tickets

Conducted Knowledge Transition Sessions on System, Business over-view and Technical Overview.

Projects#2:

Application Name:

BSYS - ALM

Client: Schlumberger Energy, Paris/Houston/HagueTeam Size: 200Environment: Citrix, Toad, RemedyRole: Senior ProgrammerDuration: November 2013 to till dateOrganization Accenture Services Pvt. Ltd., Hyderabad.

Description: Schlumberger Energy Limited is the world's largest oilfield services company. It employs approximately 120,000 people representing more than 140 nationalities working in more than 85 countries. Its principal offices are in Houston, Paris, and the Hague

Roles& Responsibilities: Primary resource for Microsoft and SBM team enhancing applications.

Majorly involved in applications development Delivered all the Change Requests and Releases within KPI Interacting with business for understanding of requirements and also for

suggesting improvements in the application. Deployed all the changes as a part of releases using Dimensions in Unix

Environment. Resolved all the remedy tickets (Admin Tickets and Incidents) within

SLA. Followed complete SDLC process for Enhancements, Project and CR’s

Projects#3:

Client: Fortescue Metals GroupTeam Size: 15Environment: Citrix, Front RangeRole: Senior ConsultantDuration: November 2015 to till date

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Organization HCL Technologies Pvt. Ltd., Bangalore.

Roles& Responsibilities: Primary resource for workflows developed in K2.

Standardize the current Incident and Change Management Process Monitor and guide team in following agile methodology Follow up with team and make sure the incidents are resolved within

SLA with customer satisfaction Identify current gaps and ongoing issues in the project Interact with client on any improvements in process Coordinate with both client and resources on any issues with respect to

incidents or changes

ACHIEVEMENTS AND REWARDS:

Received Productivity award for delivering more number of CR’s with quality and on time delivery.

Received appreciations from Client for excellent support in the implementation and for the quick ticket resolutions as per SLA.

Received appreciations from Client for my quality and speed of work. Received appreciations from Management for organizing people initiative

events.

ACADEMIC:

Master of Computer Applications from Avanthi P.G.College, Hyderabad in 2009.B.Sc from Ellenki Degree College, Osmania University, Hyderabad in 2006 Intermediate from Board of Intermediate Education, Hyderabad in 2003.

PERSONAL DETAILS:

Passport : AvailableSex : MaleMarital Status : MarriedAddress : Flat #102, Varsha Residency, Sai Colony, Beeramguda, Hy-derabad.

I hereby declare that all information furnished above is true to best of my knowl-edge.

(PRADEEP KUMAR KOORA)

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