Toshibatempnov2011

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CURRICULUM NOTEBOOKCOMPUTERS

Toshiba (Australia) Pty Ltd

November 2011

(ABN: 19 001 320 421)

CONTENTS

1. What’s available?2. How do I order?

3. How do I obtain Hardware Support?

4. Who do I contact if I have a query about the Contract?

5. What are the Technical Specifications of the Products?





Kensington PocketHub USB 2.0 33935

Toshiba USB Notebook Optical Mouse, Piano BlackPA3678A-1ETB

$12.79 $14.07

Targus Standard USB 104 Key Windows® Keyboard, Black PAKB010U $21.49 $23.64Kensington Security Key Lock 64618Kensington Combination Security Lock 64668

$25.64$22.44

$28.21$24.69

Toshiba Corporate Backpack ONB055AU/TOSH $53.68 $59.05

Options are also available for the following upgrade services if required:

o security asset tagging of notebooks prior to delivery

o onsite installation services

o extended secure storage of notebooks prior to delivery

o disposal of old ICT equipment.

Please contact the supplier for further details and prices of these optional services.

2. How do I order? (Schools and Staff personal use)Orders for Toshiba notebooks should be made directly with Toshiba’s education reseller, Computelec.Computelec’s contact details are:

ComputelecEducation Contact Centre

Phone: 1300 36 1988

Fax: 03 9681 8344

Email: [email protected]

Address: Ground Floor 477 Williamstown Rd, Port Melbourne, 3207

Website:

www.computelec.com.au

mailto:[email protected]

http://www.computelec.com.au/






3. How do I obtain hardware support? (schools and staff personal use)

All Toshiba notebooks include as a minimum three years’ comprehensive onsite warranty, or four years where the optional upgrade is purchased.

In the event of a hardware problem that cannot be resolved over the phone, the hardware supportincludes onsite response by end of next business day, with problem resolution guaranteed by end of the third business day following receipt of the service request.

Prior to placing a service request call, please note your Product Model and Serial Number andprepare to describe the system problem.

There are 3 ways you can log a hardware support call:

1. Online booking requests via www.toshibamobilecare.com.au

a. It is important that DEECD is entered in the Helpdesk Field when logging the call for

reporting purposes.b. If onsite isn’t given as an option, select Pickup option and enter ONSITE at the beginningof the Fault description field.

2. Email to [email protected] using below template (or attached Outlook template) with

subject: “Toshiba DEECD Onsite Call Request”Serial #:Model #:Site Contact:Contact Phone #:Site Address:Fault Description:Troubleshooting Done:Internal DEECD Reference #:Name of person logging call (if different to site contact):Contact no. of person logging call (if different to site contact):

3. Call the Toshiba Support Centre on: 13 30 70 (Australia) select option 2, from 7am to 7pm(AEST), Monday to Friday, excluding national public holidays.

4. Who do I contact if I have a query about the contract?

Enquiries concerning the contract may be directed to the Information Technology Division’s ContractManagement Office by e-mail at [email protected]

http://www.toshibamobilecare.com.au/










5. What are the technical specifications of the products?

NETBOOK

Requirement Specification of Asset

Product ReferenceCode

PLL50A-04G032

Product Name (Make/ Model)

Toshiba NB500

Processor Intel® Atom N570 1.5GHz 667

Memory 1GB DDR3 1333 expandable to 2GB (1 slot only)

Hard disk 250GB 5400rpm 2.5" SATA

Display 10.1" WSVGA TFT Active Matrix 200 NIT CSV (1024x600) resolution, LEDBacklight

USB / IO Bridge Media slot 2-in-1, RGB, Touchpad, 2 x USB, Microphone & headphone port

Network (wired) Integrated 10/100 Mbps TX Ethernet

Network (wireless) Integrated Atheros 802.11 a/g/n (5GHz)

Audio Intel® High Definition Audio Sound

Camera Integrated Web Camera (640 x480)

Physical security Kensington cable lock slot for optional theft protection devices, 3D HDD Sensor

Power cord 30W Worldwide AC Adapter

Battery 6 cell 5600mAh Lithium-Ion battery

Weight (not inclpower pack)

From 1.32kgs (with 6 cell battery)

Carry bag Carry bag – inclusive of main unit priceOperating System Win 7 Academic Pro

OS Support Win 7 Academic Pro

Stable PlatformGuarantee

6 Months – refer to clause 2 of this Attachment 1.

Maintenance Comprehensive next Business Day on-site, three (3) years from delivery; problemresolution next Business Day from receipt of call to any Purchaser site withinVictoria – refer to clause 2 of this Attachment 1.

Imaging The notebook can be loaded with the image supplied by the Purchaser – refer toclause 2 of this Attachment 1.

Auto-recovery Auto-recovery capability is offered via Hidden Partition which can be invoked onboot-up

Diagnostic tools Toshiba PC Diagnostic Tool

Remote managementand support tools

The notebook is compatible with Microsoft SMS for remote management andremote BIOS updates.

Client management /anti-theft tools

Hard Disk password prevents unauthorised access to the Hard Drive and can besynchronised with the user password, Kensington® cable lock slot for optional theftprotection devices, User and supervisor password prevents unauthorised access tostartup the Notebook at the BIOS level

Documents

Toshibatempnov2011