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I. c im cua e-mail:1. Cach trinh bay n gian u im ln nht cua e-mail la truyn thng ip n i tng moi ni trn th gii chi trong chc lat. Vi vy, no thun tin cho vic tra li ngay cua ngi nhn va mang tinh hiu qua cao. Muc ich chung la tc truyn thng tin nhanh chong va tinh cht thng tin a dang.2. Cach lu tr d liu Vic nhn thng ip bng e-mail giup cho vic lu tr d liu trong phn cng va phn mm may vi tinh c gon nhe va an toan.3. Chi phi Trong thi ai may vi tinh, ngi ta s dung internet truyn tai thng tin ngay cang nhiu, nn chi phi e-mail phn nao tuy thuc vao vic lam vic trc tuyn it hay nhiu.4. Truyn cung mt thng ip n nhiu ngi Trng hp gi cung mt thng ip n nhiu ngi, bt buc ngi gi phai ghi ho tn tng ngi, sao chep va gi i. Nhng i vi e-mail, n gian chi dung CC.5. Hinh thc vn ban Mc du e-mail c trinh bay theo hinh thc la th, nhng vn ban e-mail gn vi ngn ng noi hn ngn ng vit. Chng han nh nhng cu thm hoi v thi tit cung c lc bt, thay i li vit vn chng bng cach din at n gian tin cho vic oc trn man hinh may vi tinh II. Cach vit e-mailCo 2 hinh thc vit e-mail: trang trong va thn mti vi hinh thc e-mail trang trong:1. CC, BCC, Return Receipt To: ia chi cua ngi nhn e-mail. CC (Carbon Copy: sao chep hang loat): Vic gi ban sao vn ban n ia chi cua ngi nhn la cach dung khi mun chuyn n nhiu ngi. Khi nhn e-mail, ngi nhn se hiu rng thng tin c truyn tai n nhiu ngi. Tac dung cua no thun tin nhng khng cn thit khi gi n nhiu ngi khng co lin quan. BCC (Blind Carbon Copy/Blind Courtesy Copy): Cung ging nh CC, nhng BCC ham nghia nhn manh gi bi mt, nn tranh lam dung cach gi ny. Subject: Chu cua e-mail ong vai tro quyt inh n vic oc hay khng oc cua ngi nhn. Attachment: Tai liu kem theo. Return Receipt: Xac nhn a nhn th. y la cach chng minh ngi nhn a nhn c e-mail. 2. Subject Thng thng ta se nhn c rt nhiu e-mail, nn co th oc lt qua chu hiu s lc ni dung va quyt inh oc e-mail nao trc.+ c im cua chu la cn vit cu th va ngn gon iu quan trong cha ng trong ni dung.+ Khi ta a vao e-mail nhng thng tin khng ro rang, ngi nhn se khng co y mun Reply.+ Tinh hung khn cp Urgent chi dung khi tht s cn thit.3. Th hin s tn trong Trong e-mail, ngoai tr trng hp bt buc phai thay i cach xng h, ta khng dung Dear goi tn ma bt u bng cum t xng h va tn nh Ms. Baker hoc John, v d: Dear Ms. Baker, hoc Dear John. Trng hp khng ro gii tinh cua ngi nhn thi dung cach goi tn y u nh Dear Pat Joners. Nu ngi nhn la ngi la, ta khng th goi mt cach s sai. Hn na, ta khng th dung cach noi Hello, Leilani va Hi, Ken vao ln gp u tin. Nu khng bit tn ring thi dung cach goi chi phai nam, phai n. Dear Sir / Madam i vi cach goi tng b phn, phong ban, ta co th dung nh sau: Dear Customer Service Dear Human Resources Manager Dear Marketing Director i vi n, dung Mrs. goi ngi ln tui. Nu ngi nhn co hoc vi tin si thi khng cn phn bit gii tinh, ta co th dung Dr. (Dr. Franklin) 4. Phn ni dung Bt u bng cach chao hoi n gian: hay t gii thiu minh, ri sau o mi giai thich cho ngi nhn bit ro ngun gc cua minh, ly do gi e-mail. Phn ni dung dai hay ngn tuy theo muc ich din at cua ngi gi. Trc ht hay vit vic quan trong, khng nht thit phai vit nhng cu chao hoi thng thng v sc khoe, tinh hinh thi tit ma nn i thng vao vn quan trong. Nu co nhiu s vic quan trong thi hay trinh bay mt cach ngn gon, ro rang. Khi chuyn sang y mi, ta cn ngt dong ngi nhn khng cam thy kho khn trong vic oc nm y. Khi cp n ni dung cn ban bac, thao lun thi nn dung mu cu yu cu lich s. I am writing/write to (tell about / let you know about ) I would like to (tell/send/let ) I enjoy/ really like (+V_ing) Nu co tai liu inh kem thi nn bao cho ngi nhn bit o la tai liu gi. I enclose (daily report ) The attached file is (list of students ) Khi cn yu cu s giup , h tr t ngi nhn thi phai nu cng vic cu th. Could you help me ...(inform the student of final exam), please? I would like to ask your help Khi hi tic v mt iu gi o xay ra khng nh mong i. I regret to (tell/inform ) I am (very) sorry about/for I would like to apologize for Nn tranh s din at do d.Vi du: I can not attend the meeting. I wish I could attend the meeting. We can not finish the plan until April 20. We will finish the plan on April 20. Nn tranh cac hinh thc vit tt, ngn gon. V d: Im I am I dont I do not I havent I have not Chi s dung hinh thc vit tt cho phep (c chp nhn). ASAP: as soon as possible BTW: by the way BFN: bye for now BRB: be right back IOW: in other words Yu cu, nghi lich s khi mun ngi nhn hoi lai ni dung hoc bt c thng tin nao trong e-mail nu cha hiu ro. Please contact me if you have any (question, complaint )! Please feel free / do not hesitate to contact me if (there is any problem) Khng gach di, khng dung kiu ch to (ch in hoa), in nghing ca cu va ky hiu c bit. Khi mun nhn manh tng phn thi ta dung kiu ch to, du hoa thi (* *), hay dung du phn cach ( _ )Vi du: This is available to members ONLY. I meant *JST*, not PST. I will need the report by _ 10 a.m. Monday_ Trng hp mun co cu tra li t ngi nhn thi phai nu chinh xac yu cu va vic cn lam. Cu hoi nn cung cp y u thng tin va vit dang nghi vn va ngi nhn co th sp xp tra li.Vi du: I would like to know when you can send it out. When can you send it out? Let me know whether you can make the deadline or not. Can you make the deadline? Cam n v e-mail hi mVi du: Thank you for your (e-mail/reply/ prompt reply/ quick response) It is good/nice/great to hear from you. I am glad/happy to hear from you. Kt thuc e-mail Thank you for your (interest/assistance/cooperation) I am looking/look forward to (hearing from you/...) 5. Phn kt lun Phai thay i phn kt lun so vi th tin thng thng. Vi du: Best Regards, Best Wishes, Regards, All the best! Continues success, Sincerely yours, Sincerely Nu ngi nhn la ngi khng quen bit thi co th dung cac cach din at sau: Bye for now Talk to you later Talk to you soon Take care Have a nice/good/great/wonderful day! Have a nice/good/great/wonderful weekend!6. Ch ky Thng hin thi ia chi e-mail, ia chi trang chu, va ho tn cua ngi gi. Tuy nhin, tuy tng trng hp ma co cach vit nh chc vu, ngh nghip, ch , s in thoai. Noi chung, ch ky trong e-mail c ghi nguyn vn, nhng cung khng nn qua dai. Khi oc s in thoai trn ch ky, tt hn ta nn bt u t ma quc gia. T ch ky, ta co th hiu thm v phng chm kinh doanh hoat ng cua ngi gi th. Hay t quy c v ch ky, chng han nh quy c dung trong kinh doanh, dung cho ca nhn, dung trong nc, dung nc ngoai.7. inh kem E-mail co th inh kem tai liu nh hinh anh, biu + Co th inh kem ia chi cua minh ngi nhn hiu ngay thng ip la do ai gi.+ Dung lng inh kem qua internet la 50KB. Nu dung lng inh kem qua ln, ta nn dung phng phap nen.+ Khi gi e-mail ln u khng nn inh kem tai liu vi se mt thi gian, ngay ca ngi nhn cung cam thy khng cn thit phai oc tai liu inh kem. Chi thc hin vic inh kem tai liu khi c yu cu. i vi hinh thc e-mail thn mt: Xt v ni dung cn trnh by trong e-mail th cng tng t nh e-mail trang trng. Nhng hnh thc trnh by n gin hn, ngn gn hn. C th nh sau: u th: Hi/ Hello/Dear + tn ring, Dear Friends/Colleagues/Fellows/Members/Everyone, Ni dung th: Khng cn din t mun ni thnh mt cu vn hoan chinh. Co th dung hinh thc vit tt nh Im, I dont ... c dung cac ky hiu c bit din t cm xc nh , :-( Cui th: Bye/ See you/ Take care Thanks, Cheer, Good luck