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B ccampus, lambda solutions moodle shared service presentation moodle moot 2011

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BCcampus shared services and Moodle

Text of B ccampus, lambda solutions moodle shared service presentation moodle moot 2011

  • 1. Multi-institutional Moodle Shared Services in BC

2. About BCcampus

  • Supports BCs public post-secondary institutions in meeting students needs through innovative and effective uses of educational technologies
  • Provides ICT infrastructure for secure data exchange, shared services, online learning and distance education, communities of practice and online resources for educators.
  • Connects BCs public post-secondary institutions and supports multi-institutional partnerships with learner support services to facilitate and enhance online learning opportunities

3. BCcampus Strategic Plan

  • BCcampus StrategicPlan 2010-12; three key interdependent goals:
    • Goal 1:Create a secure and trusted data network among BCs post-secondary institutions for real-time student information transfer.
    • Goal 2: Foster and support the formation of collaborations and partnerships between institutions that leverage knowledge, reduce costs, and generate benefits for students.
    • Goal 3:Provide educator support through online communities of practice, reusable tools and resources, professional development strategies, technology training, and online programdevelopment.

4. About Lambda Solutions

  • Moodle Authorized Partner
  • Working with Moodle since 2003
  • Develop and contribute to the Moodle community
  • More than 100 Moodle installations hosted and supported
      • Supported 300,000+ learners in 2009
  • Instructional Design services for online learning

5. Lambda Clients Education Healthcare Government Compliance Corporate 6. BCcampus Lambda Partnership

  • Agreement for services to support Moodle shared service
  • Collaborative arrangements with closely integrated project management and work

7. Characterizing Shared Services

  • BC Government Shared Services
    • Provides innovative, responsive and cost-effective services to the public sector
    • Shared Services BC
      • Technology
      • Procurement
        • Space
        • Purchasing
        • Accounting

8. Characterizing Shared Services

  • ITShared Services
    • services and applications required by more than one enterprise partner, and managed by one entity to improve service and efficiency.( State of Minnesota)
    • consolidation of operations in publicly funded colleges and universities spawnedITshared services for:
      • cost and efficiency
    • e.g., data centers, email, telephony, ERP


  • EducationalShared Services
    • institutions cooperating in the development and delivery of services,so sharing skills and knowledge , perhaps with commercial participation ( JISC Briefing Paper,Shared Services in UK further and higher education,2008)
  • Characteristics of instructional shared services:
    • Collaborative service development
    • Partner participation in governance
    • Sharing of fixed costs associated with the service delivered
      • E.g., LMS
  • Value added benefitsto educational shared services
    • UserCommunities
    • Collaboration
    • Systemic needs

Characterizing Shared Services 10. Drivers, History

  • Recommendations to the BCcampus Task Force: Systemic Support for the Delivery of Online Courses in British Columbia, (Ambler, 2006)
  • Institutions asked what circumstances they would consider participating in a shared service model:
    • Proven and significant economic benefits
    • Proven benefits to sharing expertise
    • Flexibility for institutions
    • Sufficient autonomy for institutions
    • Accountability of providers
    • Reliability/Stability
    • Responsiveness, 24/7 support
    • Collaboration not contracting out
    • Instructor training provided

11. Drivers, History

  • Results favourable toward the shared services model
    • Over 70% of respondents indicated shared services would result in reduced software licensing and hardware costs
    • Over 60% of respondents indicated would result in a reduced cost of creating training materials.
    • Over 50% of respondents expected would provide some or large improvements in LMS as a platform for innovation.
    • Over 65% of respondents expected some or large improvements in their options to technologies

12. Drivers, History

  • The BCcampus task force recommended that the BC post-secondary system invest in implementing a shared services approach
  • Successful implementation of the shared services model could support delivery of high quality educational technology to institutions in an efficient manner:
    • continued growth of online learning in BC,
    • critical nature of LMSs in delivering education
    • pressure to control costs

13. Benefits 14. Benefits

  • For smaller institutions, potential benefits:
    • access to educational applications might not otherwise afford
    • higher reliability rates
    • knowledge sharing with other institutions
    • access to support expertise
    • lower costs
  • For larger institutions:
    • potential to achieve some of the same benefits
    • provides choice of ET at local use levels

15. Strategy

  • BCcampus role in shared services:
    • connect, collaborate, innovate
    • centralised hosting, support, negotiation for licenses
    • offering the technical development and expertise such as integration with SISs
  • Note that shared services support:
    • academic
    • career
    • technical and
    • trades programs

16. Strategy

  • Tactics
    • Expand the number of online educational tools and resources available to BC educators at low or no cost.
    • Facilitate a shared services approach to the provision of educational technologies.
      • Learning management system hosting services
      • Web-conferencing systems
      • User-generated video-hosting and streaming media services

17. Evaluation

  • BCcampus Shared Services Review(Holley, 2009)
    • Stakeholder Satisfaction
      • -institutional clients are satisfied, some very much so. BC Government prefers broader rollout and greater financial impact
    • Variety of operating models
      • -range from pooled licensing to centrally-hosted, supported system with standard operating procedures
    • Operating Processes
      • - business processes defined and documented butare not applicable to all operating models
    • Operational Issues
      • - value realization difficult to measure
      • - no sunset provisions

18. Evaluation

  • BCcampus Shared Services Review(Holley, 2009)
  • Recommendations:
    • - Define shared services metamodel
    • - Define the vision of the future state
    • - Develop a shared services business model
    • - Operational reviews of each current shared service
    • - Apply updated models and processes to new and existing shared services

19. Model 20. Operational Models 21. Life Cycle 2