Klarna  House  A  flexible  way of working

Lina  Larsson  Project  Manager  

Agenda  

● Klarna  and  our  Baseline  

● Timeline   &  Decision

● The  Implementation   &  Communication  

● The  Result

● Key  Success  Factors

This  is  the  Klarna  Group• Founded in 2005

• More   than  $8  billion   in transaction volume in 2014  

• 50,000 online merchants across Europe   &  USA

• Active   in  18 countries

• More than 1,200 employees

• Main shareholders: Employees and Founders,

Sequoia Capital, General Atlantic, DST Global,

and Atomico

Lina  

• Worked  at  Klarna  50%  of  Klarnas lifetime

• Project  Manager  

• Engineer  from  Chalmers  

• Dancer  and  music  lover

• Clear  in  communication  

• Fearless

The  baseline  

• Ongoing  project  for  2,5  years

à Decision  no  flex  seating

• Floor  plan  set

• 800  employees  with  existing  

desks

• Growing  head  count

Timeline  &  the  Decision    

Nov Dec Jan Feb March AprilOct June  May July  

? Floor  plan  

Mgmtdecision  

Commun-­ication Education Q&As MOVE!Set  Klarna  

WoW Q&A

1. Management   decision  à What   would  it  mean?  à What   will   it  cost?    

2. Reference  group  ”loud/influential   employees”3. Architects  suggestion  4. Business  case  

à Occupancy  studyà Employee   forecast  à Increase  in  furniture  and  IT  costs  

5. Management   decision  à

How  would   we  do  it?

6. Suggestion   on  ways  of  

working

7. Management   sign  off  and  

final   approval

8. Communication   plan

9. Management   commitment   to  

communication   plan

10. Execute  

Agenda  

● Klarna  and  our  Baseline  

● Timeline   &  Decision

● The  Implementation  &  Communication  

● The  Result

● Key  success   factors

The  implementation   &  Communication

1. Involve organisation   in  WoW decision2. Communicate  

• One  clear  message• Several  channels  

3. Educate  a) Management  b) Managers  c) Employees  

4. Managers   responsible for  change   in  teams5. Handle   change  

• Listen   to  employees• Communicate   some  more…    • Positive   role  models  

Department  meetings

Staff  meetings

Emails  updates

Intranet  

BlogMovies  

Reference  groups  

Ambassadors  

Managers  meetings

Project  group  

Background

Requests   from  the  organization• Work  better   together  between   Teams,  Departments   &  Divisions• Better collaboration   areas,  meeting   rooms  & tools• An  office   that   really   reflects  Klarna  – a  constant  growing,  

developing   and   flexible   company• A  more  inspiring   work  environment  

Facts• We  are   investing   about  100  million   SEK  in  the  new  office• Today,  we  only  use  effectively   up  to  54  %  of  our  work  desks• We  are  growing   so  fast  – this  has  to  be  a  long   term  solution

Goals -­ Office  of the  future

Boost  collaboration  and  internal  efficiencyCreate  a  true  positive  energy  injection  for  all  Klarnauts

The  result  • More  collaboration  within  divisions

• Easier  for  big  initiative/projects  to  collocate  

• Less  costs  for  internal  moves  

• Quicker  adaptions  to  changes  in  organisation  and  market  

• One  company,  one  culture

• Positive  PR      

Improvements  • Clear  owner  of  WoW

• Continue  developing  WoW

• Keep  educating  new  and  old  employees

• Remind  organisation  on  goal  and  vision  

• Create  more  interaction  between  divisions

• Highlight  positive  role  models  

Flexible  working  @Klarna

Workspace:Variety:  Many  different  work  spaces  Home  Base: Your  personal  and  common  storage  as  well  as  team  visual  aidsCall  zone:  Equipped  for  our  phone  bound  employeesFocus  zone:  “Please  do  not  disturb”

Ways  of  working:Flexible  Employees:  Laptop  as  far  as  possibleClean  Desk:  Same  as  today  with  addition  to  clean  desk  if  away  more  than  2hOpen  screen:  Same  as  todayTeam  Days:  Managers  choose  Buddy  system:  Assign  a  buddy  to  new  employees  first  weeks  at  Klarna  Find  colleagues:  Chat  status,  home  base  and  phones.

Supporting  documents:  Q&A,  Policies  &  Guidelines

The  different  work  spaces  

Work  Lounge

Storage

Community  table

Project  table

Traditional  work  desks

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Key  success  factor  

Communication  

• One  FTE  responsible  for  internal  communication  • One  clear  message  

• Difference  channels  e.g.  open  Q&A’s,  intranet,  department  meeting

• “We  will  not  be  done  when  moved  in”

Project  team

• 12  dedicated  experts

• Clear  responsibilities  

Tools• Start  early

• Paperless  

Find  your  way  

• Case  studies/reference  companies  

• Reference  group  &  management  

Handle  change  

• Role  models  

• Management  united  

• Middle  managers  key  

• Educate  

• Demo  space

• Reference  groups  

• Listen  

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